At Tag, we love what we do and pride ourselves on an authentic culture built on our core values of integrity, innovation, sustainability, growth, and accountability.
We are a leading creative production and sourcing partner to brands and agencies and we have over 50 years of marketing execution experience, working with the world’s best brands. We are creative directors, graphic designers, CGI artists, writers, photographers, producers, linguists, operations experts, and account managers, coming together to deliver impactful content with craft, scale, and speed.
Our marketing expertise digs deep into industry sectors and marketing channels, to help our clients stand out and sell more, everywhere.
As people, we are collaborators and makers, learners, and listeners, with a strong commitment to diversity, equity and inclusion, service, and work-life harmony.
POSITION SUMMARY
The Senior Account Manager, Creative Services, works directly with clients and staff to oversee briefs from start to completion as well as other projects for our clients, and ensures that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.
This role must be based in Montreal, Quebec, and applications must be bilingual (English/French). YOU MUST HAVE BROADCAST EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.
JOB DUTIES
(* denotes an “essential function”)
- *Oversee briefs from start to completion, ensuring quality at every stage
- *Manage the client relationship, assessing needs, making recommendations and managing budget and timeline
- *Be the central conduit for all project communication and status updates
- *Interact with graphic designer team as well as external print and production vendors to oversee project delivery from start to completion
- *Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
- Work closely with the design director to insure designs are branded properly and meet highest quality standards
- *Resolve issues escalated by the client and communicate significant issues to the Director
- Use feedback from monthly and quarterly client meetings to meet client expectations
- Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements
- *Build relationships with end users; manage their perception and expectations
- *Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery
- *Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process
- *Meet monthly financial duties as described in the Accounting Close calendar
- Forecast monthly results at the mid-month timeframe
- *Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets
- *Provide valuable input for monthly and quarterly client meetings; preparing data/content and be able to present to Senior Client Sponsors
- *Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense
- Seek opportunities to expand services with the client
- *Maintain close contact with Client Services team who are also on the same account and provide input into Account Plans
JOB QUALIFICATIONS
- 4+ years of experience in handling client briefs from start to completion
- A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted
- Understand production processes and the essentials of a good brief
- Excellent customer service skills
- Excellent written and verbal skills
- Excellent understanding of cash flow
- Be highly organized, detail oriented and be able to multitask and prioritize workload
- Previous experience of project management applications
- Understanding of Tag’s job-tracking system
- Solid understanding of Microsoft Office suite
- Understand the client billing process
This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.
We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.
***Proof of COVID-19 vaccination required***
Tag
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