General Staff Jobs

STUDIO MISSION

AT JIBE, WE BELIEVE IN THE TRANSFORMATIONAL POWER OF FITNESS. WE ARE MORE THAN A CYCLING STUDIO AND MORE THAN A WORKOUT. JIBE IS A VERB, MEANING A CHANGE IN DIRECTION; TO BE IN SYNC. WE RIDE TO FEEL STRONGER, TO INSPIRE, TO CONNECT WITH OUR COMMUNITY, TO HAVE FUN AND TO FEEL GREAT — FOR OUR BODY, MIND AND SPIRIT.

Studio Manager – Job Description

Jibe Cycling is seeking a Studio Manager who is ready for an exciting role in the fitness market, with the opportunity for growth! The Studio Manager functions as a key member of the Management team who reports directly to the COO and Owner/Founder of Jibe Cycling Studio. The Studio Manager will work closely with the COO and Owner/Founder to ensure the Charleston market studio is cohesive and advancing across all markets. The Studio Manager will be responsible for the jobs below; however, additional duties may be assigned.

Responsibilities:

• Responsible for hiring, training, scheduling, and reviewing of Front Desk employees in the Charleston market
• Oversee the Front Desk team in the Charleston market
• Assist with any special events and/or partnerships as needed
• Assist Owner/Founder, COO, Directors, and Managers with all major studio issues and repairs

as they arise 

Qualifications

• Must be a people person, problem-solver, and great at managing a team
• Must not be afraid of some elbow grease
• Background in managing, sales, and/or marketing

Jibe Cycling Studio

Job description

Required Qualifications:

Working knowledge of design and communications programs, including Word, Excel, Mailchimp, Canva and Adobe Suite (e.g. Photoshop, InDesign and Illustrator).

• Diploma or Degree in marketing, communications, public relations, or related discipline
• Proven track record of success, with a minimum of two (2) to five (5) years of related experience in communications, public relations or marketing;
• Experience creating and executing well thought out marketing and communications strategies
• Exceptional verbal and written communication skills
• Superior interpersonal skills
• Self-starter with the ability to work individually and in an integrated team environment
• Demonstrated planning and organization skills
• Creative thinker with an eye for detail and design
• Ability to take on responsibility and use initiative to prioritize and work effectively, under pressure and under tight deadlines
• Excellent time management skills
• An outgoing, people-oriented personality

Apex Systems

The Production Runner under the direction of the Director of Event Services provides a variety of operational support functions for the Event Services department.  This position works concert/event days only.

This role will pay an hourly wage of $14.00 to $18. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

• Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows.
• Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Wholefoods, Guitar Center etc.).
• Facilitating crew meal orders after shows with local restaurants.
• Coordinating laundry pickups with the tour.
• Various duties on-site at the venue

• Must pass a background check.
• Must possess a valid Driver’s License and must provide a copy of your DMV record.
• Able to stand, sit, & walk for long periods of times.
• Familiarity with the local area and store locations a plus.
• Ability to handle multiple projects simultaneously.
• Must possess superior interpersonal communication and organizational skills.
• High School Diploma.
• Must be able to lift up to 50lbs.
• Work in an environment with moderate to loud noise level.
• Be able to perform job duties in various weather situations.

Oak View Group

Studio Manager – FACEGYM NoHo Studio, New York

The Brand:

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home.

We are based in central London, working across the UK & USA, with new markets to launch soon!

Job Summary:

The main function of this role is to drive revenue and profitability, manage the day to day operations of the Studio, as well as manage and support the team. As Studio Manager you will champion exceptional customer service within the Studios. Create a happy working environment for employees and ensure continual financial growth.

Key duties and responsibilities:

Responsibilities for this role include, but are not limited to;

• Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve

• To have a strong focus on client loyalty. Assessing occupancy rates – inspiring the team to continually improve on their own occupancy and rebook goals

• Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts

• Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI’s

• Ensuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the studios and work stations are clean and presentable

• Having the confidence to support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime

• Maintain an exceptional customer experience by ensuring the team are delivering Workouts in accordance with workout protocols consistently

• To confidently manage and overcome customer complaints and challenges in the Studio and over the phone

• Building and constantly updating knowledge on skincare, products and Workouts • Communicate effectively and professionally with all FaceGym personnel, especially within the store they manage • Being a positive, motivated and well-informed team player

• Recruit new trainers into the team and safeguard their induction program • Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed throughout the whole team and measures taken with individuals if required

• Accurately completing and checking all required paperwork and reports for the store and the team

• Being skillful on Zenoti system, accuracy is key and ensuring your team are the same

• Operating efficiently point of sale systems, card machines and tills

• Working and supporting management cover across locations and sites to further support and drive the business Person Specification: The ideal candidate will:

• Previous people management experience is essential

• Be a motivational people leader

• Can-do entrepreneurial attitude to help support and drive the business forward

• The ability to work under pressure and to tight deadlines

• Excellent negotiation and communications skills

• Strong numeracy skills

• Able to analyse and interpret financial data

• The ability to motivate and lead the team and to drive high performance Our Culture:

At FaceGym we work hard to ensure we promote a working culture that is positive, inspirational and truly inclusive; our teams are as diverse as our customers, and it’s this diversity that drives our success. We believe that people perform better when they can be themselves, in a healthy and supportive team environment. When coming to work with us at FaceGym, you are joining an amazing company, but you are also joining part of the Family.,

Fun

Audacious

Magic

Inclusivity

Love what you do

You are Important!

If these Values mean something to you, and you’d like to work for a Company, where we have fun, are kind to each other and are continuously striving to be the very best – then we want to hear from YOU!

Our Benefits:

• Great discounts on FaceGym workouts and products

• Confidential 24-hour Employee Assistance Program

• Medical, dental, vision, life and 401K benefits

Only those eligible to work in the US or have a valid US work permit/ visa will be considered for the above position.

Thank you for showing an interest in FaceGym – we know there is a lot of choice out there. We aim to respond to everyone who has shown interest in the role, however due to a high number of applications, if you do not hear from us within 10 working days, unfortunately your application has been unsuccessful.

FACEGYM

Language Data Project Manager

Location: New York, NY/Hybrid
Duration: 6 months with possible extension up to 1 year

Description:
Role Overview:
Team handles language data collection and focusing to expand current language coverage: Management of all data we currently have in our current system, need to render usable, currently sitting in databases takes a lot of people hours to process/ingest. Using all of our tech resources to unify all the data we have language inclusivity moonshot, linear and clear reporting structures, that we are collecting, ingesting. -Help with data entry, conducting external research, working with tons of data, working with challenging data sets. Unifying various kinds of metadata.
It is a supporting role where project manager will be supporting small projects.

Project Overview:
This position is with Speech Data Operations (SDO) and team is working on one of the Speech Recognition, client’s AI Language Model which has 3 main areas 1) language metadata – what country language is spoken in how many people 2) tracking data acquisition projects, what is available externally, 3) what current technological; support we have with the language (translate, text as speech. Continuing to help out with data ingest.

Core Responsibilities:
– Track incoming datasets from open-source repos and vendor companies.
– File and track SDO data requests and follow up on queries via internal bugs.
– Analyze the format of raw datasets.
– Split data into test and train portions.
– Use/improve existing tools to convert raw data to standard formats.
– Deliver data to researchers for use in model training.
– The Language Data Project Manager will oversee and manage all work related to achieving high data quality for speech projects in target languages/locales which includes:
– Conducting external research involving the sourcing of language corpora.
– Data Entry tasks involving the managing and organizing of information to be entered into the database.
– Explore new methods of data gathering for a higher throughput.

Required Skills/ Experience:
– Basics of SQL and Python required. An ideal candidate should have mix of project management and coding (SQL or Python).
– Someone who can map out timeline and deliverables using data analysis. Updates on statuses and gaps.
– Prefer candidates coming from any large tech companies with language specialization like Microsoft, Meta, Pinterest Or relevant academic background at a postgraduate level.
– Role is focused on the data inside the program, a part of the linguistic background, less work on Machine Learning
– 5+ years of experience in project management is required.

Call notes:
Responsibilities:
– Management of large data in the system.
– Using technological sources for developing linear and closure services.
– Dive into data entry, external research, unifying tons of data in reporting structure.

Three main goals of the project:
– Managing language data.
– Tracking data collection project.
– Technology support for the language translate speech recognition.

This is more of a supporting role.

Top three skills:
– Project management experience.
– Basic proficiency with a coding language such as C++, SQL, Bash, Python
– Data entry, tracking and reporting on progress.

Nice to have:
Linguistic diversity- familiar with multiple languages/multilingual, technologies.
Familiarity with language models/Studied linguist at graduate level.
ICONMA

Advantage: Data Analyst/Report Writer

Are you a Data Analyst with a sharp eye for detail? Are you ready to apply your expertise in a high-growth company that’s shaping the future of healthcare? Look no further than Advantage. We’re currently seeking a Full-Time Data Analyst/Report Writer for our Corporate Office located in the South Hills area of Pittsburgh (very close to Baldwin High School and South Hills Country Club). This position is an In-Office position.

About The Role

As our Data Analyst/Report Writer, you will play a vital role in collecting, analyzing, and presenting data from various applications and database systems in the form of comprehensive reports. Your expertise in data analysis and reporting will contribute to informed leadership decision-making and drive organizational success.

What You’ll Do

• Collaborate with stakeholders to understand their reporting requirements and translate them into actionable report specifications.
• Design, develop, and maintain database reports using reporting tools (e.g., Domo, SQL, Microsoft Power BI, Tableau) to meet business needs.
• Extract and manipulate data from various vendors and databases, ensuring data accuracy and integrity.
• Analyze and interpret complex data sets to identify trends, patterns, and insights.
• Create visually appealing and easy-to-understand reports, dashboards, and visualizations that effectively communicate key metrics and findings.
• Regularly update and distribute reports to relevant stakeholders, ensuring timely and accurate delivery.
• Monitor and validate report data to ensure consistency and reliability.
• Collaborate with the IT team to optimize database structures and queries for efficient data retrieval and reporting performance.
• Identify opportunities for process improvement and automation to streamline report generation and delivery.
• Stay up to date with industry best practices and emerging trends in database reporting and visualization techniques.
• Provide training and support to end users on report generation and interpretation.

About You

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., Microsoft Certified: Data Analyst Associate) are a plus.
• 3+ years’ experience as a Database Analyst/Report Writer or similar role.
• Strong knowledge of database management and warehouse systems.
• Experience with report writing tools and technologies such as Domo, Microsoft Power BI, Tableau, or similar reporting platforms.
• Solid understanding of data analysis techniques, data visualization principles, and report design best practices.
• Proficiency in data manipulation and transformation using tools like Excel or scripting languages (e.g., Python, R) is desirable.
• Experience with systems integration and implementation of vendor applications.
• Excellent analytical and problem-solving skills, with the ability to work with complex data sets.
• Strong attention to detail and the ability to ensure data accuracy and quality in reports.
• Effective communication skills to interact with stakeholders and present findings in a clear and concise manner.
• Ability to work independently as well as collaboratively in a team environment.
• Adaptability to changing priorities and deadlines in a fast-paced work environment.

Why Advantage?

• Service, Quality, Results: At Advantage, these aren’t just words. They’re the principles guiding everything we do.
• Expansive Growth: We’re a high-growth provider and a market leader in Pennsylvania, with plans for rapid expansion into new geographies.
• Patient-First Culture: Our corporate culture and commitment to superior clinical outcomes are the foundation of our success.
• Join a Team of Experts: You’ll be part of a team of professionals who are all committed to our motto, “You Deserve to Get Better: Better Service, Better Quality, and Better Results.”

Join the Advantage Team as a Data Analyst/Report Writer and contribute to data-driven decision-making and organizational success. Apply today and be part of our mission to leverage the power of data for actionable insights!
Advantage

Build Your Career with Ashley

Join our Marketing team and help us drive brand awareness and engage with our target audiences. You’ll collaborate with and support different parts of the business to create compelling consumer driven partnerships. Lead the charge and take ownership of exciting projects, all while building your career.

Senior Marketing Manager – Engagement

What Will You Do?

As a leader in furniture, mattress, and home interiors – ASHLEY has a dedicated focus on local audiences, where they engage and make meaningful connections with consumers. We are seeking a strong, dynamic, and data-driven Marketing Manager to drive our SMS, mobile app, and multi-channel journey strategies to deliver personalized commerce and content experience for engaged users. This role requires experience overseeing SMS, email, mobile push, customer journeys, strong communication skills, and relies on managing relationships with internal and external partners.

• Develop multi-channel customer journeys that focus on engagement and retention.
• Develop engagement and retention strategies for both the mobile app and SMS.
• Utilize CRM/CDP segmentation to develop a better understanding of consumers and create targeted consumer journeys through app push campaigns and SMS.
• Develop campaign strategies to measure across key KPIs (engagement metrics).
• Drive users back into the funnel with an emphasis on engagement, revenue, and customer lifetime value.
• Support campaign planning, briefing, creative development, and production to measure and evaluate through multiple channels.
• Participate in the development of CDP initiatives with a customer-centric & loyalty-based approach.
• Partner with external and internal teams to develop and provide synthesized learnings and implications for CDP activities.
• Partner with brand strategy to leverage content and other materials to drive customer engagement.

What Do You Need?

• Minimum 5+ years of experience in Mobile/Apps, SMS, Email Marketing, Retention, CRM, Loyalty, or other related functions.
• Experience with CDP software (Zeta, Adobe, Segment) and ESP software (Epsilon, Zeta, Klaviyo, Attentive) is a MUST.
• A strategic mindset, and passion for innovation, agile responsiveness, conversion rate optimization, website testing, and driving results.
• Demonstrated ability to synthesize, prioritize, and drive results with a high sense of urgency.
• Proven experience working directly with senior leadership teams.
• Experience working for/with the direct-to-consumer division of a omni-channel retailer (in store and ecommerce) is preferred.
• Bachelor’s degree from a recognized 4-year college or university.

Who Are We?

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won’t coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That’s why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Passion, Drive, Discipline
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our

Corporate Social Responsibility information page: Corporate Social Responsibility

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted.

Principals Only.

Search Firm Representatives Please Read Carefully:

Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.

Ashley Furniture Industries

One of the biggest names in entertainment is seeking a remote Video Producer to join their streaming team for a 6+ month contract. The Video Producer will manage the production of assigned projects that range from commercial campaigns, to graphic & animated web pieces, to simple digital content. The ideal candidate will have 4+ years experience as a producer in a production/post production studio (video editing, motion design, sound, VFX, etc), strong project management skills, and experience with project management software. This job is fully remote.

• Rate range: $45-60 per hour

Responsibilities:

• Own production to post/production process
• Work closely with Design PM’s to communication timelines, deliverables, and goals with internal & external partners
• Assist in assigning the best team members for each project including editors, VFX specialists, motion designers, sounds designers, and colorists
• Manage and track music licenses, contracts, and creative assets, and documentation and dashboards

Required Qualifications:

• 4-6 years in a post production environment as a producer
• Experience with project management, PM software, and team collaboration tools such as Jira, Asana, or Trello
• Understanding of production, post-production, and adaptation project workflows
• Understanding of techniques and softwares including After Effects, Cinema 4D, Premiere, Nuke, Maya, Flame, etc
• Understanding of Premiere and Adobe Photoshop, Illustrator, & After Effects
• Hands on knowledge of editing softwares
• Strong project management & communications skills – ability to ask the right questions to keep projects on time
• Post production experience managing a team of editors and animators
• Experience working for a marketing agency
• Experience as a Producer
• Understand premier and after effects
• Streaming experience and Airtable PM software a huge plus

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers – which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, Twitter, and LinkedIn.

Opportunity Awaits

Solomon Page

Job Post: Advertising and Marketing Assistant Job Responsibilities:

About the Job: Darvin is looking for a new teammate to help our growing business as Chicagoland’s largest furniture and mattress store. We need someone who understands what the numbers mean, where we have gaps in our plan and be able to communicate that in a way the team can understand and take action. This is an amazing and rare opportunity to learn more about many areas of Advertising!

With more than 100 years in business, Darvin is a Top-100 U.S. furniture retailer and Chicagoland’s largest furniture & mattress store. As an employee-owned company, the marketing team enjoys an active role in Darvin’s ongoing success, providing a very secure foundation for all its employees. If this kind of security and return on your career investment sounds interesting, then you may be the perfect fit for our Advertising Team. Preference will be given to candidates with a keen understanding of digital analytics.

Responsibilities: Primarily supports Director of Advertising and Marketing Operations by compiling, formatting, analyzing and reporting digital, video and print advertising data to the president and team. Secondary responsibilities are administrative, which may include quotes, proposals, heatmaps, compiling account and competitor analyses.

• Contribute ideas, suggestions and improvements to achieve the objective of the department 

• Assist in coordination of all radio promotions and instore events

• Manage campaign tracking

• Communicates with vendors and manage purchase orders with internal staff 

• Assist in proofing all assets the marketing department produces

• Create and manage data bases

Marketing Assistant Skills and Qualifications:

Reporting Skills, Analyzing Information, Written and Oral Communication, Organization, Proofreading, Statistical Analysis, General Math Skills, Data Entry Skills, Microsoft Office Skills, Self-Development, Google Analytics.

About Darvin Furniture

Darvin Furniture is an A+ Accredited Business with the Better Business Bureau, a recipient of the 2021 Mattress Retail Giant and national 2018 Leadership Award from Furniture Today Magazine, and the Illinois Retailer of the Year Award (See Video) from the Illinois Retail Merchants Association. Darvin offers selection, style, and quality you can afford. Visit Darvin.com today.

More than 103 years old, Darvin® Furniture is an industry leader and Chicagoland’s largest furniture and mattress store. It is 100% employee-owned (ESOP) and one of the top 100 furniture retailers in the country. The Darvin Furniture showroom is located on 11 acres in Orland Park, Illinois. The showroom features more than 200,000 sq. ft. of furniture on display, with 35,000 sq. ft. dedicated to a Clearance and Outlet Center, a 10,000-sq.-ft. Mattress Center and Rug Gallery. Additional information is available at Darvin.com. Stay up to date on the latest news as a member of the Darvin social community by following us on Facebook, Linkedin, Twitter, Instagram, Pinterest, and YouTube.

If you are eager to pitch in and enjoy fast-paced days with a fun team – then click here. Our team loves sharing the satisfaction of winning together and if you want a chance to be a part of this opportunity – we want to hear from you. This is an incredible opportunity to learn more areas of advertising!

If you share our values and possess the minimum experience, please apply today. We offer an enthusiastic work environment, career advancement opportunities, and an exceptional benefits package that includes:

· Competitive base salary

· Stock ownership

· Excellent benefits package for full-time associates that includes:

· Outstanding medical, vision, and dental insurance

· Disability and life insurance at no cost

· Wellness Program at no cost

· 401(k) retirement plan with company match

· Paid vacations and personal days

· Employee Assistance Program (EAP) for family at no cost

· Flexible Spending Accounts, and more

· Liberal merchandise discounts

Darvin Furniture & Mattress

When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica

About Us:

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com.

About the Role:

We are seeking a strong Director of Digital Transformation, specifically focused on SMS and Digital Communications, to set, prioritize, and accept the work produced by our IT development team to ensure the most valuable functionality is delivered to the market for our customers.

As a Product Owner (Director), you will be focused on Digital enablement focused on areas within our Frontier Footprint. You will work closely with cross-functional teams, including development, design, customer care, and marketing, to ensure the application meets business and customer requirements. You will gather feature requests, organize sprints, and coordinate releases. You should be able to identify user needs, help a customer or stakeholder understand the business value, and work with cross-functional teams to meet product release dates.

Responsibilities

• Function as a leader and collaborator within an Agile Scrum Team as the Product Owner and act as the voice of the stakeholders
• Define and drive the implementation of a holistic digital strategy to improve and enhance customer interactions/ Journey / Engagement /communication
• Lead and manage the innovation roadmap for email, SMS technologies, functionality, and platforms that deliver against the overall business objectives and strategies
• Analyzing customer feedback and data
• Build strong relationships across multiple teams to ensure the achievement of business objectives as well as look for opportunities to improve processes and operational efficiency
• Facilitate and participate in Agile events including Program Increment Planning, Product backlog refinement, Planning, Daily Scrum, Sprint reviews, Retrospectives
• Understand the key interactions in the customer lifecycle and drive relevant changes using Engagement strategies and digital asset developments
• Grow customer engagement across channels, maximizing opportunities across customer touchpoints
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies
• Use research methods and data channels of customer experience to understand issues and implement change
• Collaborate with other business areas, acting as the voice of the customer
• Develop and manage the product vision, roadmap, backlog, and growth opportunities for the solution and platform, aligning with business and customer needs, along with market trends
• Provide vision and direction to the Agile development team and stakeholders throughout the project and product development lifecycle; define clear requirements in the user story format that guides the Agile software development team
• Conduct user research and gather customer feedback to inform product development and improvements
• Assess value, develop use cases, and prioritize features and stories to ensure work focuses on those with maximum value that are aligned with product strategy
• Solve product-related problems, make decisions, and complete trade-off analysis to stay on track toward business deliverable commitments
• Work closely with Product Management to create and maintain a product backlog according to business value (or ROI) and expected timelines
• Plan, prioritize, and continuously refine the application’s product backlog
• Lead the planning efforts related to product release plans and set expectations for delivery of new capabilities and functionality; be an expert at negotiation and expectation management
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Define and measure key performance metrics for the App, tracking progress toward business objectives and satisfaction goals
• Follow our competitors and the industry and stay up to date with Agile/Scrum best practices and the latest trends

Requirements

• Experience in playing the Product Owner role for at least three years for a software development team diligently applying Scrum principles, practices, and methodology
• In-depth knowledge of the Agile framework and principles, certification preferred
• Bachelor’s degree in Communications, Computer Science, Information Technology, Engineering, or related field
• Experience in launching or enhancing technology for SMS, Bots and App
• Experience working with the Customer Journey and Analytics platform. e.g. Contact engine, Twilio
• Experience working with outbound communication (Email, SMS, etc.) platforms
• Outstanding communication, presentation, and leadership skills
• Excellent organizational and time management skills
• Sharp analytical and critical thinking skills
• Skilled in Lean and Agile thinking, Design Thinking, and Systems thinking while remaining focused on the customer experience and journey
• Creative thinker with vision
• Must be proficient at writing Epics, User stories, Acceptance Criteria and Testing Criteria
• Strong knowledge of working with JIRA
• Knowledge of writing epics 2-3 years experience
• Requires 2-3 years of Agile/Scrum experience
• Knowledge of how the digital Omni channel works
• Detail-oriented
• In-office work environment

If you meet the requirements above and are enthusiastic about developing innovative self-service customer solutions, we would love to hear from you.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Frontier Communications