General Staff Jobs

Sky Zone, LLC

District Manager – Northeast

Full-time w/ Travel

Based in New York or New Jersey

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POSITION OVERVIEW

As a District Manager you play a critical role in developing extraordinary General Managers, creating great customer experiences, impacting growth across multiple locations, and being an advocate for our company-operated brands. At Sky Zone, we are performance driven through being “Purveyors of Awesome”.

You lead a team of General Managers across 7-12 locations throughout New York, New Jersey, and Pennsylvania. You are a leader of leaders, and you leverage your ability to identify and develop high performing talent to manage multiple park operations. Our focus on safety, guest experience, and park cleanliness sets us apart as a leader in the trampoline entertainment industry. You will train and develop your leaders in operational excellence, business acumen, and customer service and sales delivery.

This role reports to a Regional Vice President and requires 70% travel to support parks. Ideal candidates will be based in New York or New Jersey. Flexible schedule required. We offer competitive base salaries, generous bonus opportunities, comprehensive benefits, and an amazing culture.

Using your prior multi-unit leadership experience, you will:

• Maintain and grow a portfolio of successful locations: develop district-level strategies to achieve each parks membership, events, operational, and customer-service goals, while addressing each park’s unique strengths and challenges.
• Lead a team of leaders: motivate, coach, and develop General Managers to achieve operational goals.
• Serve as a resource: provide expertise on building guest loyalty, team staffing and management, park operations and safety, and company policies and procedures.
• Collaborate: partner regularly with cross-functional support teams.

We’d love to hear from people with:

• 5+ years of multi-unit leadership experience managing 6 or more locations in customer-facing, performance-driven industries; hospitality, fitness, retail, or food and beverage preferred.
• 5+ years of management experience focusing on P&L, operations, customer service, training and development, and driving key performance measurables; membership-driven industry experience strongly preferred.
• Proven success identifying strengths and gaps in performance and aligning the right people in the right roles.
• Ability to set clear direction, inspire performance, deliver timely feedback, hold others accountable, and celebrate success.
• Values-driven leadership approach, strong organizational, interpersonal and critical thinking skills.
• Minimum High School or GED; college degree preferred.
• Ability to work weekends and holidays based on the needs of the business.

Compensation: $120-130k base pay + bonus; competitive benefits package with 401k matching.

Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sky Zone

Make Your Move

Every employee contributes to our success. Many of our team members come for a job but stay for a career. Know you will be challenged and rewarded – and success is shared because we are in it together.

Founded in 1946, EDCO is one of the largest manufacturers of pre-finished exterior metal building products in the United States. As the only true, full-line manufacturer of exterior building materials, our product offering includes a comprehensive line of siding, roofing, soffit, fascia, and rainware systems. Since the beginning, we have made an unwavering commitment to providing our customers with highly innovative products that deliver the industry’s best quality, from a team that will stop at nothing to ensure complete satisfaction with your experience from EDCO. 

About the Opportunity:

We’re looking to hire a Commercial Business Development Manager that will be responsible for growing our representation within the Multi-Family & Light-Commercial markets across the U.S. Ideally based in Minnesota though not a requirement, this role will be responsible for expanding sales to architects, specifiers, general contractors and more through a combination of training, ‘lunch and learns’, lead generation, through follow-up and more. Ideally, this candidate will have extensive knowledge of the commercial building industry including building permit approvals, the bidding process, as well as the contracting firms who are hired to complete the project. This is a full-time, exempt position that can be remote and within the Midwest Region.

Customer Relationship Management & Development:

• Act as business liaison between EDCO and the customers who are the General Contractors and Architects.
• Meet regularly with existing customers and prospects to understand their current and evolving business needs and upcoming projects.
• Build long-term, productive, mutually beneficial relationships with existing and new customers.
• Investigate and address distribution, inventory, or product quality issues when they may arise.

Market Development:

• Source new sales opportunities through architects, design build firms, and contractors.
• Develop a target list of opportunities and prioritize in order of importance.
• Develop a strategic plan to develop these opportunities in a systematic way from largest to smallest.
• Work directly with the VP of Sales and Marketing to capitalize on product conversion opportunities.

Brand Management:

• Build and promote EDCO’s brand awareness within the industry.
• Attend trade shows, dealer events, architect shows/meetings and become active in professional organizations.
• Ensure all EDCO presentations are consistent with EDCO’s brand message.
• Prepare product knowledge presentations that include brand benefit sections to ensure the various sales teams you will be working with understand our product and can articulate our competitive advantage(s).

Business Management:

• Develop a Sales Goal Strategy with the VP of Sales and Marketing to ensure results are tracked and success will be achieved.
• Achieve sales goals while accountable for managing travel and entertainment expense budget within territory.
• Demonstrate management skills in the areas of leadership, planning, and organization.

Experience Required:

• Experience in exterior building materials, commercial construction, or relevant industry.
• Bachelor’s degree in a business-related field is preferred but not required.
• 5+ years sales experience selling to architects, specifiers, and design firms
• A desire to win and persevere through building mutually beneficial relationships with customers.
• Able to communicate effectively with a variety of internal and external customers.
• Self-motivated and highly organized to strategically grow territory and manage budgets.
• Possess intermediate or higher PC skills (Outlook, word, Excel, PowerPoint), experience with CRM software preferred.
• Ability to travel up to 50% of the time.
• Valid Driver’s license and approved driving record.

EDCO Products, Inc.

This is a great sales opportunity that breaks the barrier into the supplier side of the spirits industry for a moderately young, fast growing company. This position presents the opportunity to represent three exciting brands: Ole Smoky Distillery, James Ownby Reserve, and Tanteo Spirits. Advancement upon completion of a successful first year!

The ideal candidate will be disciplined and have experience in conducting product displays. This candidate should be comfortable with frequent travel and be able to generate new sales leads on a regular basis. The candidate should be able to keep track of their sales and effectively communicate with other team members while out in the field.

Roles & Responsibilities

• Must reside in a centrally located point within the determined sales area
• Establish and maintain relationships with clients
• Make a minimum of 10 in-person sales calls per day on spirits retailers on the route of the given day.
• Merchandise Ole Smoky, James Ownby, and Tanteo products & POS materials
• Participate in trade shows throughout the territory
• Strong motivation to learn the spirits industry from the ground up
• Educate clients and attend trade shows to conduct product demonstrations
• Generate potential leads for future sales and grow the assigned territories PODS & case volume YOY
• Track and report sales in organized manner and record sales in Karma app
• Communicate effectively with other members of team
• Manage assigned territory effectively through time management, problem solving and strong desire to win
• Perform additional tasks and duties as assigned

Qualifications

• 1-2 years of experience minimum within the food or beverage industry is required, 3-4 years preferred.
• Bachelor’s Degree preferred
• Strong work ethic and communication skills internally and externally, verbal and written
• Proficient in Microsoft Office Suite, Gmail/Google Drive and Apple devices along with customer relationship management software
• Ability to travel and work independently in order to do business
• Ability to utilize and analyze POS reports
• Ability to manage/maintain an allocated monthly travel and entertainment budget and local sales activation budget
• Must possess a valid Drivers License and have reliable transportation
• A company credit card will be issued and is essential for outlined job functions

Compensation & Benefits Package

• Base salary plus month car allowance
• Yearly incentive bonus
• Other incentive opportunities during the year, i.e. case displays, contest, etc.
• Medical (73% of premiums paid by OSD)
• Dental/Vision (70% of premiums paid by OSD)
• Short Term Disability (100% Employer Paid)
• Paid Time Off (sick/vacation/holidays)
• 401k Matching

Physical Demands & Work Environment

• Flexibility/availability to work weekends & some nights for event activations
• Maintain professional appearance
• Must be able to lift up to 45lbs
• Frequently required to reach with hands and arms
• Required to stand, bend, lift and engage in repetitive motion
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Ole Smoky Distillery, LLC

Primary Responsibilities

• In conjunction with distributors’ management, Carlisle Fluid Technologies sales team, incumbent’s Regional Manager, and marketing; identify and target key end-user accounts and develop an annual sales plan that includes sales revenue targets for each assigned distributor and in the specific product categories.
• Develop strategy and tactics to grow territory revenue.
• Achieve assigned sales targets.
• Meet annual objectives as assigned by the Regional Sales Manager.
• Develop a strategy to earn a larger share of the distributor’s business and leverage distributor relationships with users.
• Develop and target key end-user plans jointly with distributor partners to achieve growth objectives.
• Develop, submit, and adhere to the annual travel/entertainment budget.
• Maintain self-knowledge of Binks, DeVilbiss, Ransburg, and BGK products to enhance selling relationships with distributors and end users.
• Utilize own and Carlisle Fluid Technologies technical expertise to assure continual improvement of the end user’s finishing processes.
• Research and document value added to end users through cost savings, productivity improvement, quality improvement, and compliance with regulatory requirements.
• Develop value propositions for distributors and end-users.
• Understand, analyze, and develop industrial market segments utilizing Time and Territory management principles and processes.
• Visit users and distributors in assigned territory as appropriate to pursue new business, maintain and enhance existing relationships, demonstrate equipment and/or conduct required/requested training sessions in customer premises.
• Plan, schedule, and conduct Finishing Tune-Ups of user(s) finishing departments to identify where improvement can be made utilizing Carlisle Fluid Technologies products.
• At various locations and during various times demonstrate Carlisle Fluid Technologies equipment to train/familiarize users and distributors with products’ features and benefits over the competition’s products.
• Train and develop distributors’ personnel to ensure that they are competent to serve user customers and to promote the sale of Binks, DeVilbiss, Ransburg, and BGK branded products.
• Attend appropriate trade shows and work the Carlisle Fluid Technologies booth, conversing with show attendees explaining products being displayed and answering questions.

Requirements

• Associate’s degree or equivalent with three or more year’s industrial sales experience including the successful management of distributor and end-user relationships.
• Mechanical knowledge/experience with spray finishing equipment used in industries as varied as manufacturing, wood, metal, plastics, ceramics, and leather products’ production, road striping, aerospace finishing, and painter/decorator/contractor markets.
• Ability to competently use basic tools such as screwdrivers, wrenches, other hand tools/ viscosity measuring devices, film thickness gauges, temperature gauges, air flow measuring devices, pressure regulators and gauges, personal computers, calculator, office and cellular phones, fax machines, and photocopiers.
• Incumbent understands basic electrical terms such as amps, kV (kilo-volts), volts, electrical charge, and the principles of positive and negative charged particles, as well as how these particles react.
• Basic understanding of paint and solvents.
• Knowledge of paint finishing processes and application equipment. Ability to read and understand technical data, spreadsheets, blueprints, charts, and graphs. Ability to understand and operate test equipment related to paint finishing operations.
• Competence with basic math, including the ability to calculate discounts, margins, profitability, and return on investments.
• Computer competency must include, minimally, Word, Access, PowerPoint, Excel, ACT, as well as Internet and e-mail.
• Competent with professional platform presentation skills to various-sized groups composed of diverse audiences. Previous successful experience includes teaching, group sales presentations, public speaking, etc.

Travel 75% – Must Live or relocate in the territory.

Carlisle Fluid Technologies

Company Summary:

Canadian Solar Inc. (NASDAQ: CSIQ) is a vertically‐integrated manufacturer of solar cells, modules and custom‐designed solar power applications. Canadian Solar’s world‐class team of professionals works closely with our customers to provide them with solutions for all of their solar needs. Founded in 2001, Canadian Solar is one of the world’s fastest‐growing companies in the solar industry and has been listed on the NASDAQ since November 2006. Canadian Solar is an equal opportunity employer.

Position Summary:

Manage customer relationships and develop business opportunities in a multi-state territory. Drive sales and cement Canadian Solar as a market share leader in the respective region. Sell the products from CSI’s component portfolio to distribution partners in the Hawaii Islands.

Primary Responsibilities:

• Contact and meet existing prospects and clients and build a close, binding relationship to understand their needs and to ensure the company’s solutions are positioned correctly to meet those needs.
• Generate, identify and contact new leads through different sources and trade publications.
• Develop an account penetration strategy to grow the customer base within the territory.
• Achieve targets for sales volume, revenue and gross margin as well as targets for territory management including but not limited to market-share, customer base.
• Manage the entire sales cycle of our PV products and manage the integration of our products into small utility, commercial & industrial and residential sectors by understanding the technical and financial project needs and offering project specific support packages outside the product where applicable.
• Frequently establish and communicate sales forecasts, sales opportunities and prospect review.
• Collect and share competitive information as well as market and territory data from the field to assist in marketing strategies as well as to define products, sales and business development activities.
• Participate in trade shows and conferences to represent the company, to entertain clients and prospects and to close new sales opportunities.
• Ability and willingness to travel in Hawaii approximately 50% time depending on schedule and customer requirements and mostly within the sales territory.

Required Qualifications

• Must have at least 5+ years of B2B selling experience, including 3+ years in the photovoltaic industry
• Bachelors or Associate degree in business management, administration, engineering, supply chain or related a related field is preferred
• Engineering background / technical sales proficiency preferred.
• Demonstrated an ability to seek out and signup new prospects.
• Experience with value selling and designing an account penetration strategy/plan is required.
• Ability to find the decision maker in a complex deal.
• Strong presentation and communication, written, and verbal skills.
• Reliable transportation necessary either personal car or car rental is possible– business travel expenses are reimbursed frequently.
• High proficiency of MS Office applications and Salesforce.com
• Ability to support a flexible work schedule will be required
• Ability to sell the full suite of components needed for a PV system (racking, inverter, BOS components).

Compensation & Benefits:

Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, PTO and sick days. This is a full time position.

The pay range for this position is $130,000 – $160,000 This range represents annual base salary only, without regard to location, and does not include a quarterly target bonus of 60% or incentives or benefits that may apply. The pay range for this role is subject to change.

Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Canadian Solar Inc.

ABOUT WORLD’S FINEST CHOCOLATE: World’s Finest® Chocolate does more than just make delicious chocolate. Since 1949, we’ve helped our fundraising customers raise over $4,600,000,000! These funds are used to buy playgrounds, pay for reading specialists, purchase musical instruments, fund field trips and more. Our employees work as a team to support our company’s mission: To Deliver Extraordinary Value with Fun & Purpose.

OUR IDEAL CANDIDATE: You have a track record of winning, inspire others with your competitive spirit, and thrive on coaching others to success. You have a successful ales and sales leadership history. You’re committed to helping customers and the communities we serve not just meet but surpass their fundraising goals. If you are self-motivated, business-savvy, forward-thinking, high-energy, and results-oriented with a positive attitude and approach, keep reading!

ABOUT THE POSITION: We are adding a sales manager to support our continued growth in the US. Manage a team of Independent Sales Representatives (ISRs). Accountabilities include recruiting and training, sales analysis and reporting, sales calling, prospecting, marketing, and promotion, with the goal of achieving near-term and long-term sales growth in the region. Travel regularly throughout the region to work with ISRs, Field Marketers, and customers, as needed – up to 50% of the time.

RESPONSIBILITIES:

Team Development:

• Identify and maintain the appropriate sales resources for the region. This includes developing the staffing model, recruiting and terminating ISRs as appropriate.
• Ensure that the sales resources are trained on all aspects of WFC including fundraising in general, WFC products, programs, systems, and processes.
• Resolve conflicts as they arise within the Region.

Sales Administration:

• Motivate the sales force to meet territory expectations. Help coordinate local convention/ideas. Travel to, set up and represent WFC at conventions and trade shows. Organize and lead Regional Sales Meetings with ISR team throughout the year. Entertain ISRs and others in the evenings at WFC-related functions. Lead breakout sessions and participate in training at the annual National Sales Meeting.
• Work with ISRs to resolve overages in regards to Sample, and AR accounts. Resolve escalated issues on behalf/with the ISRs.
• Work collaboratively with Customer Service, Logistics, and other cross-functional departments and vendors to meet customer deadlines & expectations.

Strategic Planning:

• Develop ideas for sales in unproductive areas of the region. Perform market per capita analysis for the region and each ISR to identify opportunities for improvement and opportunities to recognize success.
• Stay up to date on everything going on in the region, trends in the industry, and relay to the Home Office and ISRs. Identify and recommend new opportunities for the company.

Communication:

• Serve as a liaison between the ISRs, the Vice President – US Fundraising, and the Home Office.
• Model the Core Values and the company culture of Accountability Leadership.
• Handle customer complaints in regards to ISRs. Develop and rollout training of new programs and products within the region.

QUALIFICATIONS:

• Demonstrated history of new business development and sales success, including five years in
• Sales Management. Previous professional fundraising experience not required.
• Undergraduate degree in Business, Marketing, Psychology/Consumer Behavior, or relevant
• work experience
• Proximity to a centrally located major airport. Excited to travel 50%.
• Outstanding bilingual communicator, fluent in Spanish speaking and writing preferred
• Desire to work with a mission-based organization. Gratified by helping others, and comfortable working with a diverse customer base including school administrators and teachers, parents, coaches, club sponsors, religious organizations and school-aged children.
• Technical expertise: Microsoft Office Suite, Map Business Online, Salesforce, plus social media platforms like Instagram, Facebook, Twitter, and TikTok.

World’s Finest® Chocolate

ASSOCIATE ACCOUNT MANAGER

DEPARTMENT: MANAGEMENT LIABILITY

STATUS: NON-EXEMPT

EMPLOYEE TYPE: FULL TIME

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Associate Account Manager at Momentous Insurance, A Marsh McLennan Agency.

Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Associate Account Manager on the Management Liability team, you’ll be responsible for the following:

• Maintain and update the Communication Log daily.
• Ability to create transmittal letters and other correspondence letters, as necessary.
• Department scanning.
• Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Strong written and verbal communication skills
• Strong follow up skills
• Results oriented
• Sound problem solving skills
• Consistent exercise of good judgment
• Sense of urgency and time management
• High integrity and work ethics
• Ability to routinely work under pressure, meets deadlines
• High attention-to-detail
• Work independently and collaboratively with a team

These additional qualifications are a plus, but not required to apply:

• College Degree preferred (high school diploma is required)
• Current California Department of Insurance License
• 1 year of insurance experience
• Proficient MS Office Suite (Word, Excel, Outlook)

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Work environment & physical demands.

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.

• Work is performed in a typical interior/office work environment.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

· https://www.instagram.com/lifeatmma/

· https://www.facebook.com/LifeatMMA

· https://twitter.com/LifeatMMA

· https://www.linkedin.com/company/marsh-mclennan-agency/

The applicable base salary range for this role $35,360 to $67,800. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Momentous Insurance Brokerage | Marsh & McLennan Agency LLC

Job Title: Group Sales Manager

Department: Sales

Reports To: Director of Sales

FLSA Status: Exempt

SUMMARY

Responsible for driving group room nights and related revenues by penetrating and growing your market and territory. Manage accounts to achieve guest satisfaction and solicit past and new business to ensure all revenue goals are achieved or exceeded.

RESPONSIBILITIES: Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
2. Work with the Director of Sales, the Director of Revenue and the General Manager to develop the sales and pricing strategies.
3. Respond to inquiries in a timely manner from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
4. Maximize revenue through intuitive negotiation and selling of all rooms and F&B of the hotel, both orally and in written form to previous, existing and potential clients.
5. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.
6. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
7. Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.
8. Attend trade shows, community events and industry meetings.
9. Advanced knowledge of market trends, competition and key customers of the hotel.
10. Implement marketing strategies necessary for attracting clients while maintaining a clear understanding of hotel policies and ensure compliance.

Qualifications:

• Associate or bachelor’s degree in hospitality or related industry preferred.
• 3+ years of past hotel group sales experience preferred.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi, Ivvy or similar hotel selling software.
• Excellent written and verbal communication skills.
• Ability to work effectively under time constraints and deadlines.
• A successful candidate will be comfortable in a high-energy, service-oriented environment and be able to manage multiple functions and priorities.

LANGUAGE SKILLS:

· Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergency situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

• Competitive compensation
• Generous match on 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental insurance programs
• Employee assistance program
• Employee discounts
• Short term disability
• Long term disability
• AD&D insurance
• Life insurance
• Paid time off after first six months
• Anniversary recognition awards
• Professional development assistance
• Tuition reimbursement

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary.

The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Gale Hotels

About Orca

We’re building the next generation of retail through livestream and social commerce, which is poised to be a $250 billion business in the US by 2026. In our short three years in existence, we’ve already been recognized by Business Insider as one of the ‘12 Most Innovative Companies in Livestreaming’. Orca was founded by a team of digital media and content professionals that have helped build some of the largest creator businesses online. We’re backed by notable leaders in the creator economy, entertainment and global finance. Learn more here: https://orcashop.co/.

Job Description

Orca is headquartered in Los Angeles, CA and growing rapidly. We are currently expanding the Accounts team, and looking for individuals to join our growing Organization. As an Account Manager, you will partner with some of the most innovative social commerce brands and marketers out there, working with them to get on-boarded, execute on a number of deliverables, build strategic relationships and partnerships, manage the day-to-today communication, conduct and lead weekly meetings with the client providing updates and reporting on performance insights. Our foundations are in complete livestream and social commerce solutions for brands. We provide everything a brand needs in order to build a powerful, revenue-generating sales channel in live shopping. Orca is looking for self-motivated, service-oriented marketing and sales minded individuals to collaborate with multiple different teams to onboard new accounts, deliver extraordinary client outcomes, and scale existing business!

The Account Manager will also be responsible for proactively identifying and addressing challenges, working collaboratively to find effective solutions. The AM will support a number of livestreams, short shoppable videos and affiliate campaigns for social commerce brand accounts. The Account Manager will report directly to the Sr. Account Director and will work with the team to ensure consistent and effective communication internally and with clients. 

In addition to account and project management, the Account Manager should be comfortable in a lean environment that requires a self-sufficient, hand on approach. 

Candidates that excel in this role will be self-starters, extremely well-organized, maintain a strong ability to communicate and have a natural inclination toward quantifiable results and performance reporting.

Job Responsibilities

• Account and strategy expert, acts as the main point of contact for clients, TikTok partners as well as other internal teams 
• Works hand in hand with appropriate teams to on-board, manage and scale accounts 
• Cultivate and maintain strong relationships with clients ensuring client satisfaction and retention 
• Ownership of project management deliverables such as schedules, internal Drive organization, meeting notes and gathering performance data from Data Analytics team
• Responsible for maintaining client status documents
• Communication of progress, milestones and other relevant information to key internal stakeholders
• Conduct weekly client meetings, taking charge of setting meeting agendas and documenting action items
• Ensure timely follow-up on action items and deliverables 
• Build and present decks, performance reports and media plans 
• Review deliverables with Sr Account Director for accuracy and completeness before presenting to clients 
• Work closely with brands to understand their goals and objectives 
• Stay informed on industry trends (TTS, Live streams, Short shoppable videos, Affiliate network, Social Commerce)
• Proactively identify challenges, working collaboratively to find effective solutions

Basic Qualifications

• 3 to 5 years of experience in account management at a social media agency, creative agency or ecommerce agency
• Understanding of TikTok, YouTube, Instagram and other social media platforms
• Excitement to work in a fast-paced startup environment
• Ability to work onsite in a office location in Los Angeles 
• Bachelors in marketing or business management is preferred 

Required Skills:

• Ability to manage a range of account types, accurately work with advertising KPIs and marketing data sets
• Skilled communicator, who can effectively set an agenda, and lead meetings with attendees from all levels
• Strong analytical and relationship management skills
• Well organized, project management experience, demonstrated ability to prioritize tasks across multiple jobs and accounts to meet deadlines 
• Inherent, internal drive that leans more toward autonomy than requiring direction
• A team player, who thrives in collaborative environments, and learns quickly 
• Enjoy challenges and seek out the kind of solutions that address the root cause 
• Relentlessly committed to the business and success of every client 

Orca is committed to creating an inclusive space where employees are valued for their skills, experiences and unique perspectives. To achieve our goals, we celebrate diverse voices and aim to create an environment that reflects that commitment.

Hiring Manager: Rubina Mahbub

Orca

Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, we’ve been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow.

Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where we’re headed, how we’re getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation. New Associate Service Account Managers join our Account Management department, a team of supportive and positive individuals who strive to exceed expectations with each customer interaction.

Minimum Qualifications

• Bachelor of Business Administration degree or relevant field required
• Eligible to work in the United States without visa sponsorship

Candidate Attributes:

• Interest in healthcare technology
• Understands the big picture and has strategic perspective that goes beyond short-term outcomes
• Adept at directing customers and managing employees at all levels of the business
• Takes responsibility for their actions and outcomes; is proactive and accountable to others
• Always prepared and doesn’t get hit with surprises; does the preparation work that others skip
• Great listener who engages with others’ ideas in a thoughtful, comprehensive way
• Continuously invests in their skills and knowledge development
• Trustworthy and easily earns and deserves the trust of customers and colleagues
• Problem solver that hustles to find a solution; willing to roll up their sleeves to get the job done
• Proven track record of producing outstanding results
• Confident presenter who commands attention and inspires action
• Dedication to creating positive client relationships and experiences
• Exceptional verbal and written business communication skills
• Strong organizational skills, able to use time and resources efficiently and effectively
• Engages in conflict resolution with a balance of empathy and accountability
• Defines success collectively and places higher value on achieving team goals over status and ego

Responsibilities of the Service Account Manager Include:

• Increases customer satisfaction, loyalty, and advocacy
• Establishes and builds strong working relationships with business leaders at all levels
• Monitors and analyzes customer data, financial metrics, and service metrics to proactively identify trends and create solutions to intervene on clients’ behalf
• Works with project teams to uncover and avoid problems during the client onboarding process
• Gathers feedback and recommendations from customers to help develop new product features
• Hosts standing calls with clients to report on system performance, service level and special initiatives
• Coordinates ongoing communication of best practices, solutions, and software enhancements to clients
• Leads client escalations to resolution, responding with a standardized escalation process
• Acts as an escalation point for internal teams and assists with client-facing communication
• Leads both customers and internal executives and managers on key initiatives
• Travel 25%

Compensation Plan

• Full-time position – base salary commensurate with skills/experience plus travel incentive(s)
• Structured annual bonus program
• Company matching 401(k)
• Health and Dental insurance premiums paid in full by Unlimited Systems

Perks

• Recognized Top Workplace
• Hybrid work environment – primarily work from home with intermittent in-office touchpoints
• Professional training opportunities
• Fun team-building and community involvement activities
• Modern office with company provided beverages
• Fitness, entertainment, dining, and shopping options near office headquarters

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit www.unlimitedsystems.com.

Unlimited Systems