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OVERVIEW

The Director of Marketing and Communications position will be based at Key’s corporate office in New Orleans, La and will report directly to the Managing Principal & COO. This role is responsible for collaborating with our executive and regional leadership Team, and onsite Property Teams to create and implement marketing strategies across our portfolio of properties that aligns with company goals.

Leadership

• Collaborate with executive and regional leadership on creating and implementing successful marketing strategies to drive leasing efforts and occupancy for lease up, stabilized, and newly acquired properties.
• Develop and maintain partnerships with executive leadership, onsite property teams, and vendor partners to ensure company standards and vision are executed consistently across all channels and assets.
• Drive occupancy and ROI by creating, implementing, and managing marketing, communications, and branding programs.

Marketing

• Create and maintain branding efforts for Key Real Estate Company and its portfolio of multifamily properties.
• Manage relationships with all Key advertising partners including ILS services, SEO/SEM firms, and design partners.
• Manage and update digital assets including advertising sources, property websites, and corporate websites.
• Oversee the production of renderings, photographs, videos, and 3D tours for marketing and leasing purposes.
• Track effectiveness of ad sources on a monthly, quarterly, and annual basis to ensure properties are positioned to effectively drive traffic and leasing.
• Participates in regularly scheduled calls with regional operations leadership to review marketing performance for individual property to adjust strategy, tactics, and marketing investment as needed.
• Implement and oversee social media strategy for Key Real Estate Company and its portfolio of multifamily properties.
• Manage a team of property-level leasing and marketing agents to guide social media content, resident communication, and other leasing-focused marketing efforts.
• Track frequency and effectiveness of property-level social media content.
• Consistently review and evaluate new marketing and communication tools and tactics to ensure Key properly positions properties to lease and succeed.
• Ensure tracking information is properly listed on all advertising sources and correctly flowing through to Knock CRM.
• Create and provide training for marketing-related tools and software.
• Participate in property acquisition onboarding process; ensuring all marketing-related tasks are prepared to launch on day of takeover, including website, paid digital, social media accounts, and ILS advertising.
• Participate in marketing-related disposition tasks to ensure smooth hand offs of needed materials and accounts.

Communications

• Implement internal and external communications in support of strategic priorities for the management company utilizing email, newsletters, print collateral, social media, video, and events.
•  Oversee reputation management efforts including effective use of reputation software, training for team members, timely response drafts by Property Managers, approval flow of review responses, as well as monthly, quarterly, and annual reputation progress reports.
• Draft high-value communications to employees regarding sensitive subject matters including asset dispositions, corporate policy changes, reputation management, and crisis management.
• Manage an ongoing editorial calendar to elevate customer service priorities through the use of real-life success stories, reviews, and data and assist with a values-based employee awards program that encouraged quarterly focus on the execution of the company’s key values.

Essential Knowledge, Skills, and Abilities

• Minimum 5 years of Marketing, Advertising, or Communications experience required. Multi-family Management experience a plus.
• Bachelor’s degree in Marketing, Communications, Public Relations, or related field.
• Ability to create and implement various digital and print marketing campaigns and run analytics to provide ROI.
• Capacity to write and generate content with strong editing and proofreading skills with an emphasis on balancing personal connection and business writing.
• Graphic design experience with proficiency in full Adobe Creative Suite (InDesign, Illustrator, Photoshop).
• Website management and video editing experience.
• Ability to shift priorities and deliver projects on a timely basis, well organized, excellent time management skills and ability to interface with corporate leadership and property-level employees.

Key Real Estate Company

Who we are:

EmpiRx Health is a multi-award-winning leader in the healthcare space. We’re the industry’s only value-based PBM and to us, value is a combination of financial, clinical and service performance. As the only PBM with a pay-for-performance and clinical-first model, we’re just as committed to delivering deep and sustainable savings for our clients as we are to the health and wellness of our membership and employees. Recognized by Inc. 5000 and the Validation Institute, EmpiRx Health is also certified as a Great Place to Work.

What we do:

We use a tech-enabled, industry-leading approach to clinical innovation which means we lower our clients’ overall pharmacy costs and improve health outcomes. We also don’t believe we should make money until we show savings for our clients, so uniquely we don’t. And every day we strive to serve our clients better through our white glove customer service experience. This spirit of innovation and focus on performance and service excellence is why we go to work every day.

The employee experience:

EmpiRx Health has become a category creator and an award-winning leader in the healthcare space because we invest in our people. Our leadership teams drive the employee experience with strengths-based learning and development. Using Gallup’s CliftonStrengths assessment, our managers ensure employees have opportunities to excel by maximizing their top strengths and infinite potential. At EmpiRx, every employee is empowered to bring the best version of themselves to a safe environment where their voice is heard, and their talents are developed. We’ve eliminated formal performance reviews, opting to rely on the manager-employee relationship to drive individual and organizational performance. Fostering collaboration, open dialogue, and continuous improvement is how we’ve created a talent-driven, nimble organization where ground-breaking ideas are celebrated. Recognized by Inc. 5000 and the Validation Institute, EmpiRx Health is also certified as a Great Place to Work, and winner of Fortune’s Best Workplaces and Modern Healthcare’s Best Places to Work.

EmpiRx Health is experiencing explosive growth and is seeking a Client Service Manager to be a part of our special team. It’s an exciting time to be a part of EmpiRx Health. Come grow with us!

Who you are:

You are a dedicated client service practitioner who considers your clients the most important part of what you do. You understand the meaning of concierge and how it translates to your clients and take pride in problem solving for them. You enjoy working collaboratively but are also just as happy working independently and have an extremely proactive nature. This role would suit an experienced Account Coordinator looking for their next big step.

What you will be doing:

• Operate as the lead point of contact for all matters specific to clients on a daily basis as well as supporting other team members (Client Executives) on complex client needs.
• Facilitate new plans and specific product implementations.
• Effectively communicate and interact with all other EmpiRx Health departments and suppliers in a manner that fosters teamwork and unity, to benefit the client.
• Educate clients and vendors on best practices for technology implementation and utilization to improve efficiencies and workflow.
• Be responsible for timely and accurate management and execution of all client benefit requests.
• Manage and complete the client transition from the Sales Team to the Operations Team, including client implementation, quality assurance, error resolution and day-to-day oversight.
• Communicate client expectations and provide feedback to the entire team in a manner that allows for effective facilitation of change or corrective action.
• Effectively present group presentations regarding EmpiRx Health operational performance metrics to clients on an as-needed basis to promote client satisfaction, client retention and upsell opportunities.

What you need:

• Desire 3-5 years of direct client/account management experience in the healthcare or PBM industries
• Ability to interpret current healthcare trends and issues that may affect client strategies.
• Proficient in Microsoft Office suite required. Salesforce Sales Cloud CRM experience a plus.
• Ability to work in a fast-paced industry at a start-up with duties that will vary day-to-day.
• Proactively stay current with pharmacy and industry initiatives to keep the client ahead of the curve.

Benefits and Perks:

Our family and LGBTQ-friendly benefits reflect our commitment to supporting a diverse workforce. Our benefits include medical, prescription, vision, dental, life, and disability insurance with coverage for domestic partnerships. Additionally, we offer a 401K program, parental leave for childbirth and adoption, and student loan reimbursement. Additional perks include unlimited PTO, flexible work arrangements, online wellness resources with complimentary tools and access to counselors and advocates and bi-weekly ‘take a break’ sessions.

Location: Hybrid in Montvale, NJ

EmpiRx is an Equal Opportunity Employer

EmpiRx Health

Who We Are

Join our vibrant startup on a mission to revolutionize the way product teams shape their product lineup and roadmap through innovative cloud-based software. We believe better products make a better world and we want to continuously enhance the ability of organizations to deliver products that customers want faster and better. Here, each team member is not just a part of the process – they’re essential contributors to our shared goal. We’re a dynamic group of intelligent individuals with diverse backgrounds, uniting to tackle challenges, take ownership, and create amazing products that keep pace with the demands of the digital world.

At the heart of our culture is a commitment to customer-centricity, with a genuine desire to act on feedback and continuously improve. But it’s not all about work – we believe in maintaining a healthy balance and having fun along the way. From friendly Zoom games before standup meetings to wine tasting sessions and volunteering at the local food bank, we celebrate major milestones and each other’s achievements. We’re a close-knit team that values collaboration and revels in the success of our colleagues.

As we look forward to growth and evolution, we’re excited to welcome new team members with fresh ideas. Our hybrid work model reflects our commitment to flexibility, allowing you to contribute from anywhere. For those in Southern California, we gather once every other week in Irvine, fostering face-to-face connections that enhance our collaborative spirit.

If you’re passionate about helping organizations bring better products to market, dedicated to your craft, a perpetual learner, and eager to contribute to the journey of a small startup within a cross-functional team, we’d love to get to know you better. Join us in shaping the future of product strategy!

Benefits

• Competitive Salary based on experience and skills
• Bonus based on company results and individual performance
• Health, Vision, & Dental
• 401k with 4% Matching Contributions  
• Paid Vacation & Sick Time
• Opportunity to earn equity 
• The main office is located in Irvine California
• Flexible schedules and remote work

Job Description

As a Product Marketing Manager, you will be responsible for developing and executing marketing strategies to increase product awareness and adoption. You will work closely with the CTO, CMO, and agency partners to develop product positioning, proposition, and communication that resonates with customers and differentiates our product from our competitors. You will also be responsible for market, customer, and competitive analysis to fully understand the buyer and personas, industry trends, and the other competitive products in the similar space. You will build the right go-to-market strategy and an acquisition plan for our product to build awareness and increase adoption. You will work with cross-functional teams to ensure the product demos, trials and purchases are meeting the defined goals. You will also conceptualize and craft product-related marketing and sales content for a variety of platforms.

About You

• Self-Motivated
• Excited to try something new every day
• Passionate about sharing your ideas
• Open to feedback and improvements
• Positive team-player

Your Role

• Market Analysis: Conduct thorough market research to identify trends, competitor positioning, and customer needs.
• Product Positioning: Develop and execute effective product positioning and messaging that resonates with our target audience.
• Go-to-Market Strategy: Lead the development and execution of go-to-market plans for new product launches, working closely with cross-functional teams, Gartner, and marketing agencies
• Content Creation: Generate compelling content, including sales collateral, blog posts, webinars, copy, video, and case studies, to support marketing and sales efforts.
• Content Distribution: Drive content channels such as social media, website, blog content strategy and ensure timely distribution of posts.
• Sales Enablement: Collaborate with the sales team to provide them with the tools, training, and messaging needed to effectively communicate product value propositions.
• Marketing Operations: Work in an agile and lean manner to ensure campaigns and content are developed and executed on a timely manner and with predictable cadence. Coordinate and manage work across marketing staff and agencies to ensure timely delivery, verification and distribution of content.
• Data Analytics: Work with data from different sources, identify insights to work on, and then pursue the right strategies to ensure the numbers are in line with revenue goals. Ensure to drive optimization where needed.
• Demonstration Spaces: Develop compelling demos within the Gocious platform to be used in customer meetings, during webinars and at live events.
• Promote: Participate in the product management community and evangelize for the Gocious platform.
• Feedback: Provide feedback to improve our product for the market and our customers

Your Abilities

• BS degree or above in relevant field
• 5-7 years of experience with SaaS products
• Experience in developing marketing plans that cover strategy, customer research, competitive analysis, product requirements, messaging, pricing, etc.
• Experience initiating and driving a range of GTM programs including acquisition plan, webinars, trade shows, social media, content marketing etc.
• Experience in driving an account-based marketing approach would be a plus
• Data-driven approach, deep comfort with digital tools, and curiosity to experiment with tools and techniques
• Ability to effectively lead, inspire, and mentor indirect reports
• Demonstrable experience collaborating with cross-functional teams including executive management, product management, sales, and marketing.
• Experience in having worked at or with manufacturing companies
• Knowledge of product management tools/market: Jira Align, Aha, TargetProcess/Apptio, Product Plan, others
• Knowledge of project management frameworks: Agile, SAFe (scaled agile framework), Enterprise agile planning, stage gate, and waterfall
• Experience working with Hubspot, LinkedIn posting/ads, Meta posting, Twitter (X) posting

Gocious LLC

Essential Functions:

• Defines and develops brand strategy for products, product lines, lines of business, and/or company-wide campaigns.
• Applies consumer insights and market intelligence to develop approaches to link a brand identity to the company and its products.
• Collaborates with business units, regions, and channels to understand their market needs; links brand positioning to maximize customer loyalty and connection to the product and company.
• Establishes and executes brand strategies and programs to achieve commercialization, profitability, business growth, and market share objectives.
• Partners with cross-functional teams to lead brand planning efforts; develops brand personality in conjunction with marketing, product marketing, product management, market research, and marketing communications functions.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Formulates and reviews corporate short and long-range plans, goals, and objectives for specific product or product line.
• Conducts competitive product analysis and market research for products’ consumer behavior and professional audience.
• Determines the profitability and viability of new products or product enhancements.
• Develops production and marketing strategies to ensure effective product placement relative to market opportunities; works closely with product development for a specific product, brand, or product area over its entire life cycle.
• Works with other functions to finalize product specifications; provides advertising with core brand equity.
• Serves as technical adviser by demonstrating products and troubleshooting product issues
• Mentors and trains other team members.
• Performs project management activities that commercialize the product, including but not limited to market strategy, packaging, and product to brand.
• Develops strategic messaging and presentation materials for KOL accounts.
• Collaborates with senior leadership to develop annual strategic plans.
• Conducts strategic review activities.
• Perform other related duties and projects as business needs require at direction of management.

Education and Experience:

• Bachelor’s degree.
• Minimum (5) years of related experience.
• Minimum three (3) years of management level experience preferred.
• Prior science/technical, medical device, healthcare/dental background preferred.

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let’s talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Dental

Who We Are:

With a rich history dating back to 1881, Tensator has been the leader in the manufacturing of high-quality crowd control products that provide our customers with queue management and customer guidance solutions to fit specific industry needs.

Tensator provides a wide range of innovative product offers that have been proven to increase profitability, improve operational efficiency, and add additional revenue streams for organizations all around the world. The company’s US office is based in Bay Shore, New York, with global offices in the UK (HQ), Germany, France, Poland, India and the UAE. The company is also supported by a worldwide network of industry leading distribution partners.

Who We Need:

Tensator Inc. is looking for an experienced and dynamic Content Marketing professional, who can engage prospects and customers through high quality content that will be published across various platforms. The Content Marketing Manager will be responsible for managing our online messaging content, modernize our brand representation, and managing the US corporate site.

Our ideal candidate is an excellent communicator who can work well in creating brand content around specific market segments and verticals. The primary focus of the role is to work with the US Management Team while collaborating with our global marketing staff to develop and deliver brand messaging that supports lead generation.

What This Role Will Do:

Lead Generation:

• Use revitalized brand content to generate new business through digital marketing platforms, including the Tensator US corporate website and through effective management of social media channels.

• Drive conversion of leads on the Tensator US corporate website through inbound marketing techniques utilizing the HubSpot marketing platform.

• Create customized “on point” messaging which would align Tensator to a pressing business need with highly coveted and expansible target accounts.

• Design highly effective digital brand content for compelling outbound sales campaigns.

• Lead presentation development on new business acquisition efforts and RFP sourcing.

• Maintain well organized, current, and accurate sales information, attribution reporting of all inbound leads and activity reports in the HubSpot marketing & CRM system.

Corporate Website

• Lead the development of a dedicated corporate website for the US market.

• Craft compelling content to demonstrate Tensator’s expertise in various market segments.

• Ensure the website is regularly updated with case studies, thought leadership articles and blogs.

• Drive consistent traffic and engagement that translates to sales pipeline, increased brand awareness, and strong brand equity.

• Collaborate and communicate effectively cross-departmentally to ensure new web enhancements are executed and meet business requirements.

• Adhere to SEO best practices when generating content for web.

• Manage external agencies.

Sales Management:

• Work closely with our in-house design team to create compelling marketing literature.

• Preparation of proposals and the presentation of product demonstrations for industry specific customers.

• Provide engaging and deliver impactful communication about Tensator’s value proposition to potential customers.

• Develop and execute solution-based recommendations for new clients.

• Work towards Tensator’s sales targets and profitability.

Expand Brand Awareness:

• Create a consistent brand message and relevant content for use both online and offline around the benefits of Tensator’s products and services, specifically how they meet our target customers’ needs in various business verticals. For use on the Tensator US corporate website, blogs, social platforms, literature, and presentations.

• Create content around Tensator US customer success stories utilizing case studies, testimonials, and video.

Required Experience:

• Demonstrated aptitude for powerful brand content creation and execution

• A ‘doer’ who can action tasks in a timely manner

• Meticulous attention to detail and exceptional copywriting skills

• 5+ years of proven experience in marketing communication and lead generation.

• Expert of social media tools like LinkedIn, Twitter and Facebook

• Experience of B2B sales, preferably in the manufacturing field

• Proficient in using CRM & inbound marketing systems (HubSpot)

Reports to: Sr. Vice President and US General Manager with a dotted reporting line to our Group Head of Marketing based in Milton Keynes, England.

Tensator Group

Rapidly growing, prominently backed FinTech firm seeks Product Manager to work in company that’s revolutionizing a massive industry. You will have the opportunity to have a significant impact on a company that offers creative freedom not often found in an already successful firm. This is a rare opportunity to join a small, collaborative technology startup with exceptional growth potential and fantastic teammates who love working with each other, while benefiting from the support and stability of a Fortune 500 company.

About You

You are a Product Manager with a proven track record of delivering software from initial conception through to completion and continuously striving to enhance existing products and improve KPI’s. You have exceptionally strong problem solving abilities and thrive in both self-directed efforts and as part of a collaborative team. You thrive in fast-paced environments and consistently provide clear direction while managing competing priorities. You are an exceptional communicator and are capable of grasping technical concepts and explaining them to a non-technical audience. Conversely, you are adept at clearly communicating business priorities and context to a technical audience.

You are eager to work with an exceptional team and you care deeply about your work. In your current role, you are known as a go-to person for critical issues and as a key subject matter expert in multiple areas. You can see both the forest and the trees, and you know when to focus on each. You continuously find ways to contribute to your team and organization beyond the normal boundaries of your role.

About the Role

As a Product Manager, you will be responsible for ambitious goals across multiple workstreams. Working closely with design, engineering, and business partners, you will demonstrate end-to-end ownership of all of your work with a strong focus on delivering first-rate products to all of our customers, both internal and external. You will work in a fluid environment where things change frequently and be expected to adapt to keep your team focused to continually deliver value.

Requirements

● 3+ years of product management experience

● Bachelor’s degree in related discipline

● Proven track record of delivering software projects from initial conception through to completion

● Experience building direct to consumer software products

● Excellent verbal and written communication skills for both technical and non-technical audiences

● Data-fluent with demonstrated ability to use data to form coherent business arguments

● Ability to work both independently and as part of a fast moving team under tight deadlines and shifting priorities

● Willingness to participate in all levels of product development from writing tickets to defining high-level, strategic direction

● Experience defining and maintaining product roadmaps

● Experience working in an Agile framework

Preferred Candidates Will Also Have…

● 5+ years of product management experience

● Experience working in highly regulated industries (e.g. finance, medicine)

● Experience Mobile app design and development

● SQL and/or other data manipulation skills preferred

● Demonstrated interest in Finance, FinTech, InsurTech, and related fields

Career Search Partners

Job Summary: 

Come be part of a team working to transform skin health with science-backed, expert-loved solutions for all. Advantice Health believes that everyone should have the opportunity to experience skin wellness and bring out their best selves every day. Advantice Health also offers a robust benefits package to full-time employees which includes employer sponsored health care, 401(k) with a 3% company contribution, paid maternity leave, and more.

As the Category Development Manager for Advantice Health, you will ensure profitable volume growth by serving as a category and shopper insights expert to the region, customer, and product marketing team.  

Duties/Responsibilities: 

Develop and evaluate effective strategies to support DSMP activities. (Distribution, shelving, merchandising, pricing)

• Assist in the identification and development of business opportunities through analysis and interpretation of consumer, category, and shopper insight data.
• Collaborate with sales, marketing, product, and shopper.
• Monitor competitive activities and market activities to formulate strategy recommendations.

Enable business development process from a category and shopper perspective

• Analyze category and shopper data to identify distribution, shelving, merchandising, and pricing strategies and opportunities.
• Assist with strategic business plans in coordination with AH brand and customer driven initiatives.
• Develop category management plans with field sales.
• Present category and shopper data to influence our customers to accept recommendations.

Facilitate the integration of insights for use by field sales

• Understand and evaluate retail strategies (DSMP) that drive category business results.
• Provide category management and shopper insight support.
• Develop new item and core distribution tools for the internal teams and field sales.
• Proactively gather and communicate insights.

Required Skills/Abilities:  

• Possess strong communication, critical thinking, project management and analytical skills.
• Results-oriented and demonstrate the ability manage complexity comfortably. 
• Experience with data analysis, including the ability to translate data to a visual format. 
• Experience with Syndicated Data (IRI, Nielsen, Numerator, Shopper Loyalty).

Education and Experience: 

• Preferred 3 – 5 years CPG experience.  (Selling, Category Management, Customer Strategy)
• Experience in US CPG retail environment working with Walmart, Target, Costco, ULTA, Walgreens, CVS, National and Regional Food, and alternative Channels.
• Bachelor’s degree preferred

Featured benefits

The company offers extensive benefits including market leading pay, paid health insurance with HRA funding, 401(k) with company contribution of 3%, paid parental leave, performance bonuses, and summer Fridays.

About Advantice Health

Advantice Health is a dynamic consumer health company that’s passionate about improving skin health through science-backed, expert-loved solutions. We believe that everyone should have the opportunity to experience skin wellness and bring out their best selves every day.

With leading brands like Kerasal, AmLactin, Dermoplast, Triple Paste, and New Skin, we offer a comprehensive range of products in categories such as footcare, nail care, body care, and first aid. You can find our trusted brands at leading retailers including Target, Walmart, CVS, Walgreens, Amazon, and more. We’re committed to ensuring convenient access to our high-quality products.

Our efficient business model sets us apart. By keeping our operations lean and agile, we’re able to reduce complexity and scale with ease. We’ve strategically partnered with production experts to manufacture our products, while working with trusted allies in sales and distribution. This allows us to focus on what we do best: understanding consumer needs and developing innovative skin health solutions.

Since our formation in 2019, when we carved out category leading brands from a Swedish pharmaceutical company, we’ve achieved remarkable growth. Our dedication to skin health led us to acquire AmLactin and Triple Paste, further expanding our portfolio. In April 2022, we partnered with TA Associates, a leading private equity firm with expertise in the consumer industry, to accelerate our progress.

We are headquartered in Bridgewater, NJ. This strategic location positions us to better serve our customers and pursue new opportunities both domestically and internationally.

To learn more about our exciting journey and explore our range of products, visit our website at www.advanticehealth.com.

Join us as we transform skin health for the better!

Advantice Health

Job Title: Ecommerce Manager

Company Overview

Hammitt Los Angeles is a rising star in the luxury accessories market. Specializing in high-quality handbags that combine fashion with function, Hammitt handbags and accessories are the fresh, versatile approach to everyday modern style. Designed in Hermosa Beach, California Hammitt’s are meant to be worn, felt, and loved for a lifetime. The company is thriving and accelerating beyond a localized label to a prominent fashion brand in the US. The Hammitt brand is well-positioned for continued growth in the years to come with over 800 boutiques and department store locations, three flagship stores in Southern CA, exponential growth online, and international expansion a reality, this is becoming a great American success story.

Our customers maintain loyalty to our brand as we promise an investment that will last a lifetime – guaranteed TLC and free repairs. Over the 14 years of our existence, Hammitt has experienced extremely rapid growth. We work in a fast-paced environment where hard work is acknowledged, and our team is composed of A+ leaders, forward thinkers, innovators, and overachievers.

“FEEL IT. LOVE IT. HAMMITT.”

Job Summary:

Reporting to the VP of Ecommerce, the Ecommerce Manager plays a crucial role in the success of Hammitt’s online presence. They oversee a wide range of responsibilities to optimize the website for a seamless, smooth user experience and drive online sales growth. This includes but is not limited to the product page and collection page maintenance, along with merchandising, navigation, and all site and eCommerce associated content.

Essential Functions:

• Strong analytical background responsible for weekly, monthly, and yearly reporting needs on sales, inventory, and key KPIs.
• Maintain eCommerce strategy and execution across all product and online assets in support of revenue and margin targets; oversight of daily web operations and seasonal online strategies to ensure all projects support the brand strategy and growth.
• Manages inventory go-live schedule, key product launches, content uploads, regular site audits, and landing page buildouts.
• Support the planning and development of the promotional eCommerce calendar and work with cross-functional teams to ensure all deliverables are approved, sent out, and met within target deadlines.
• Responsible for scheduling and execution of onsite promotions and content management system updates.
• Proposes continuous site enhancements to improve user experience and site performance to increase key metrics such as traffic, conversion, order value and decrease returns.
• Maintains an understanding of trends and strengths of the competition.
• Clearly and concisely delivers website daily and monthly sales performance.
• Supports the growth and utilizes customer email bases in creative ways, including developing micro-influencers, genuine content sourcing, and other inventive strategies to support the brand’s goals.
• Execute creative promotional strategies that best uphold gross profit targets for eCommerce.
• Assist with the media budgets through approved outside vendors (Google AdWords, Facebook/social media, affiliate marketing, etc.) to increase webstore traffic and achieve set revenue budgets.
• Support and execute marketing brand stories, content, and promotions for eCommerce with brand marketing teams.
• Implement and execute a regular eCommerce SMS and email calendar to support brand marketing initiatives while also increasing ability to hit revenue targets online.
• Responsible for ensuring maintenance of up-to-date product knowledge and proper site merchandising, as well as working closely with buying/planning teams to maintain appropriate inventory status on eCommerce products.
• Informs the Concierge team on website updates and issues.
• Identify and present process opportunities to improve the team workflow and online customer experience.
• Various other tasks and duties as needed and assigned, including leading virtual styling, and cross-supporting the retail, marketing, and concierge teams.

Other Roles and Responsibilities

• Takes initiative – anticipate and respond quickly to problems and take action.
• Displays resourcefulness – responds creatively, practically, and with composure to challenging situations.
• Prioritizes effectively – based on expectations and business goals, assess the importance of tasks and issues, and communicates to the Senior Manager.
• Grasps new information and ideas quickly and can incorporate them into current processes.
• Practices good business decision-making by analyzing information from various sources to make effective decisions and solve problems.
• Delivers clear, concise, and well-organized messages, written and verbal.
• Demonstrates appropriate technical skills and business knowledge to perform job duties.
• Perform other related duties as assigned.

Core-Competencies & Accomplishments:

• Minimum Education required: Bachelor’s Degree or Associate Degree.
• Minimum Experience required: 3-4 years experience in a consumer-facing role.
• Strong work ethic, communicative and confident.
• Detail-oriented and organized with the ability to prioritize and manage time wisely.
• A positive approach to change and problem-solving attitude to drive business results.
• Self-starter with the ability to share process-improvement ideas.
• Strong negotiation, analytical, written, verbal, and decision-making skills.
• Must be a team player who can move fast, be bold, and thrive in a dynamic, quickly changing, high-growth environment.
• Content management system experience is required.
• Shopify, NetSuite, and Gorgias experience a plus.
• Computer skills include Excel, Email, and other relevant retail applications.

Hammitt

Industry: Importing, distribution, and e-commerce

Location: Tallahassee, FL (in-office/hybrid preferred, but remote candidates selectively considered)

Compensation: Annual salary commensurate with experience + a full benefit package (see below for details)

Summary of Qualifications:

• 5+ years of professional Ecommerce sales or management experience demonstrating an ability to maximize product sales through different Ecommerce platforms
• College degree in marketing, business administration, or relevant field preferred
• Very strong MS Excel skills including XLOOKUP and Pivot Tables
• Ability to travel domestically a few times per year
• Ability to pass a criminal background check and drug screening

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About us: Golden Lighting, a nationally recognized brand, is a growing company of about 40 employees specializing in the design and manufacture of residential lighting products. We are a privately held company (not a publicly traded one), which means we make business decisions that benefit our employees and customers instead of focusing on increasing the share value of outside investors. We are also not a start-up company that could close shop if the next round of venture capital doesn’t come through. One of our core values is being innovative within our industry, and we are constantly researching new product trends, more streamlined ways of operating, and new technologies to develop. As Golden Lighting is in an exciting growth phase, we are searching for a knowledgeable and “hungry” Ecommerce Sales Manager to join our team.

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About this position: The Ecommerce Sales Manager plays a pivotal role in helping Golden Lighting achieve its sales and margin objectives by cultivating and nurturing relationships. They will employ market and competitor analysis, along with evaluation of cost, supply, and demand factors to optimize business returns. This role is highly collaborative, working closely with Golden Lighting’s Design and IT teams to realize revenue growth goals. The culture at Golden Lighting is one where managers are expected to be “doers” who model the work ethic that it takes to succeed. As the Ecommerce Sales Manager, you will be responsible for making exceptionally impactful contributions to the company’s future success.

We think you’ll succeed and be a good fit for this position if you:

• Have experience analyzing Ecommerce algorithms and using that knowledge to maximize sales
• Are naturally competitive and constantly figure out ways to optimize processes
• Are “hungry” to close deals, acquire new customers, and strengthen sales performance
• Want to play a role with how a product line is branded and perceived online
• Like collaborating across different departments to meet business goals
• Are naturally curious and intuitive, and use those traits to approach solving problems from all angles
• Enjoy a balance between “boots on the ground” and high level analytical tasks
• Are good at nurturing relationships with a variety of Ecommerce partners

If you’re interested, please read on!

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Essential Functions of the Ecommerce Sales Manager:

• Develop and execute Ecommerce sales strategies to meet margin expectations
• Manage a small team of Ecommerce staff
• Monitor the performance of each Ecommerce partner and the products being sold through each channel
• Track changing trends, economic indicators, competitors, and supply & demand in order to identify selling prices and maintain sales volume
• Partner with internal design and marketing teams for all product and marketing needs, providing feedback on product prototypes based on your knowledge of the market and customers
• Provide accurate sales forecasting to optimize inventory planning and production
• Assist with building the Golden Lighting brand online
• Prepare sales reports highlighting key insights and recommendations for the business
• Be an active member of the leadership team and contribute through teamwork and business decisions
• Enhance professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies

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Requirements

This job might be for you if you:

• Have 5+ years of related Ecommerce management or sales experience demonstrating an ability to meet goals when working with Ecommerce platforms
• Have a hands-on, “in the trenches” style work ethic, high level of energy, and contagious enthusiasm
• Are comfortable in MS Excel and can do things like XLOOKUP functions and pivot tables
• Have previous technical experience with an ERP, inventory management, or supply chain management software
• Are able to effectively explain your thoughts, ideas, and analysis results (both written and oral)
• Can successfully pass a background check and drug screening
• Are comfortable traveling domestically a few times a year (approximately 10% travel)
• Have experience with Netsuite (preferred)

We are open to considering out-of-town candidates who wish to work remotely, but would prefer applicants that are willing to relocate to Tallahassee, FL.

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Benefits

Here at Golden Lighting, we understand that highly satisfied employees are key to a thriving business. This is why we offer:

• A workplace culture that supports collaboration, teamwork, and professional growth
• Competitive annual salary (commensurate with experience)
• 90% employer-paid health, dental, and vision insurance (available first of the month after 60 days of FT employment, available to all immediate family members too)
• 100% employer-paid life insurance (up to $50,000, with the option to purchase additional coverage)
• Matching contributions to a 401k retirement account (4% match, available first of the month after 90 days of FT employment)
• Paid holidays and vacation day accrual (beginning immediately)
• Profit sharing opportunities after 1-year tenure with the company
• Numerous off-site and team-building activities

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If you think you’d be a good fit, we’d love to see you apply!

When applying, please upload your current resume.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Golden Lighting

Job Title: Customer Success Manager

Location: Remote, California

Company: ProSolve – Learning. Experienced.

Where we: Explore, Play, Connect, Lead, Create

Salary Range: $80,000 – $90,000

About the Company: At ProSolve, our mission is to ensure all K-12 students have the skills/abilities needed to prepare for the future workforce. We do this by providing experiential learning that is highly engaging and relevant to the world today. Our vision is to create a generation of career-ready problem solvers by leading education’s transition from a knowledge-based to an experiential-based system.

Job Summary: We seek a results-driven and detail-oriented individual to join our team as a Customer Success Manager in our K-12 supplemental curriculum company.

As a Customer Success Manager, your primary responsibility will be to develop strong relationships with our school and district customers, ensuring their success in implementing and utilizing our products effectively. You will provide a consultative approach to implementation services, going above and beyond to deliver the highest levels of customer care. You will work closely with our customers, providing strategic guidance, monitoring data, and leveraging insights to drive their success. Your role will involve developing implementation strategies, monitoring progress, and proactively addressing any challenges or roadblocks. This is an opportunity to make a lasting impact on our customers’ success and contribute to long-term financial relationships with our clients.

Responsibilities:

Customer Relationship Management:

• Build strong relationships with key stakeholders in schools and districts, listening to their needs, goals, and desired outcomes.
• Collaborate with customers to identify their specific needs, goals, and desired outcomes.
• Empathize with customers’ mental and emotional states, being responsive and understanding throughout their journey.
• Maintain proactive and responsive communication with customers, ensuring their questions and concerns are addressed in a timely and satisfactory manner.
• Conduct regular check-ins and meetings with customers to assess their satisfaction, address concerns, and identify opportunities for further support.

Implementation Strategy:

• Collaborate with customers to develop customized implementation plans based on their unique needs, goals, and desired outcomes.
• Manage the customer journey, ensuring the accurate and timely delivery of materials, licenses and training, and supporting the customer through key milestones throughout their implementation.
• Provide expert guidance on curriculum integration, instructional best practices, and pedagogical strategies to maximize the effectiveness of our curriculum.

Data Analysis and Reporting:

• Monitor data and key performance indicators to assess the progress and success of product implementation in programs, schools, and districts.
• Analyze data and provide actionable insights to customers, helping them identify areas for improvement to achieve their goals.
• Provide ongoing updates and account status to cross-functional teams.

Problem-Solving and Support:

• Proactively identify and address any implementation challenges or roadblocks, working collaboratively with cross-functional teams to find solutions.
• Work closely with cross-functional teams to build tools, assets, and processes that support customers in reaching their goals.
• Coordinate efforts across ProSolve to ensure a seamless customer experience with our products and services.

Organization and Attention to Detail:

• Maintain organized documentation of customer interactions, implementation plans, and progress updates.
• Pay meticulous attention to detail to ensure accuracy and completeness in all customer-related communications and deliverables.

Requirements:

• Reside in California
• Bachelor’s degree in education, business, or a related field.
• Proven experience in a customer success role, preferably in the education or ed-tech industry.
• Strong understanding of K-12 education practices, curriculum implementation, and educational technology.
• Excellent communication and interpersonal skills, with the ability to engage with customers proactively and responsively and provide exceptional customer care.
• Empathy and the ability to understand and address the mental and emotional states of buyers, implementers, and users.
• Analytical mindset, with the ability to monitor and analyze data to drive strategic decision-making and improve implementation outcomes.
• Ability to collaborate and coordinate efforts across cross-functional teams to ensure a successful customer experience.
• Strong problem-solving abilities, with a proactive and resourceful approach to addressing challenges.
• Organized with exceptional attention to detail to ensure accurate and comprehensive documentation.
• Passion for education and a drive to make a positive impact on student learning outcomes.

Join our team as a Customer Success Manager and play a crucial role in building strong customer relationships, exceeding expectations, and contributing to our long-term financial success. This is an exciting opportunity to make a difference in the field of education and support our customers in achieving their goals and desired outcomes.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company
• A dynamic, fast-paced work environment with a focus on innovation and collaboration
• Health, Dental, and Vision Insurance, 401K, and unlimited PTO

ProSolve