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Position Summary:

The Customer Service Manager is responsible for all daily operations of Customer Service including prompt and accurate order entry, efficient customer problem resolution, effective hiring, training, monitoring, and evaluating of employees.

Essential Functions and Responsibilities:

• Manage, monitor, and evaluate daily activities of Customer Support Representatives.
• Strengthen and train employees to assure world class service, by coaching and monitoring and leading by example.
• Develop, monitor and analyze statistical measures for CSR and company performance.
• Handle phone calls including any elevated calls from customers, sales reps and field management
• Meet all department goals, objectives and standards for Customer Support
• Assist Sales in managing House accounts, creating reports and gathering information.
• Perform as liaison with external sales to internal departments.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Ability to converse professionally both orally and in writing.
• Strong organizational skills, detail oriented, trustworthy
• Effective problem solving skills, proven ability to work in a team environment.
• Excellent PC and computer knowledge skills
• Capable of setting and meeting individual and team goals and objectives
• Analyze and make recommendations for process improvements.
• Other duties as assigned

Supervisory Responsibility:

• Supervise and train a team of 2-3 individuals including order entry, customer service, and inside sales support representatives
• Able to recommend and carry out disciplinary action or P.I.P. in accordance with company policy.

Education, Certifications and Licensures:

• College degree or equivalent from 4 year college or technical school or 3 to 5 years related managerial experience , training or equivalent combination of education and experience.
• 3-5 years managerial or supervisory work experience required.
• Hiring and training experience required

Chemcor Chemical Corp

Our client in the Aviation Parts Industry is seeking a dynamic individual to fill the role of Director of Product Management. In this position, you will play a pivotal role in providing strategic guidance and hands-on leadership to the SBM team across North America. Your primary responsibilities include promoting the value proposition to suppliers, coordinating supplier-related activities, and supporting sales and marketing strategies.

As the driving force behind our client’s commitment to being the best in class, you will collaborate with Product Management, Asset, Sales, and Marketing teams to enhance the growth of sales and resolve delivery, pricing, and quality issues. Your role involves developing and implementing supplier-specific sales strategies, negotiating supplier contracts, and fostering continuous improvement in Supplier Report Card metrics.

The ideal candidate should possess a bachelor’s degree in sales/marketing or a related field, with at least 8 years of experience in the electronic component distribution industry, focusing on supplier relations and/or sales. Leadership experience in either supplier relations or sales, along with the ability to develop and execute a business plan, is crucial for success in this role. Excellent interpersonal and communication skills, proficiency in Microsoft Office Suite, strong organizational abilities, and a willingness to travel frequently are essential attributes for the position. Additionally, you will work on developing annual corporate business plans, conducting regular business reviews with suppliers, and exploring opportunities for new supplier additions to the line card.

Robert Half

Blue Seedling (https://www.blueseedling.com/) is the secret marketing superpower behind some of the world’s fastest-growing enterprise B2B startups in Israel and the US.

We’re looking for a marketing manager to join our small, fast-growing, fantastic team. You don’t have to have prior B2B / marketing experience, but you should be curious, ambitious, a get-stuff-done-er, and a phenomenal project manager with client-facing experience. You should also be a strong communicator, and have a knack for business writing.

You’ll be doing impactful work, learning and growing, and working alongside founders and executives of top startups.

Important position notes:

• Blue Seedling does not have offices. This position is fully remote, but we’re looking for East Coast-based candidates only (because of time zone constraints).
• This is a self-employment position. Read more about our employment philosophy here: https://www.blueseedling.com/blog/the-perks-of-being-self-employed-how-we-work-at-blue-seedling/
• Compensation for this position is an hourly rate of $40/hr. This is equivalent to an annual compensation of about $80K.

Why Blue Seedling?

• We’ve been remote, flexible, and people-first since day one. We know how to work remotely and build a tight-knit, collaborative team, no matter where we are (which is currently the East Coast and Israel). We believe our team members are our most important stakeholders and treat them as such.

“These are the most supportive people you’ll ever meet, both personally and professionally”

“Because Blue Seedling is so flexible, I could keep a full time job and hours that fit my needs, and not miss out on anything while my daughter was growing up”

• Your Enterprise B2B Marketing University. You’ll learn as you go with support from some of the best in the biz, and do something new every day.

“At Blue Seedling, all the doors are wide open for you. You can participate in any area you want to – it’s up to you. It made me really happy to be able to say ‘I want to do that’ and do it.”

“One of my favorite things about Blue Seedling is that we are constantly reimagining what we’re capable of.”

“How often do you get paid to learn something completely new?”

• Work with the world’s fastest-growing startups. You’ll be working closely with all Blue Seedling team members and partners – other B2B marketers, designers, web developers. You’ll also be interacting with clients – startup CEOs, software developers, and others in the tech startup ecosystem, like VCs and investors.

“The companies we work with are doing bold, visionary things — and we get to be a part of their story.”

“In a single day I work with clients in telemedicine, art technology, AI, and fintech. I get to experience different company cultures, different CEO leadership styles, and team mates in different countries. It’s like living a dozen different lives at once.”

Your responsibilities – or how you’ll be spending your day

You’ll be an all-in-one B2B marketing master. Here are some examples of projects you’ll work on:

• Write write write. Writing is a big part of what you’ll do. You’ll write email copy, blog posts, social media posts, thank you notes, webinar invites…
• Research and compare different B2B email marketing tools.
• Build a list of the top 2024 US FinTech conferences, and research costs and sponsorship options for each.
• Set up an email marketing campaign in Hubspot. Set up a blog post in WordPress. Set up a “virtual booth” for an online conference. Set up a chocolate subscription for another Blue Seedling team member. ????
• Help produce a webinar from planning to promotion to execution to performance analysis.
• Participate in client calls, team meetings, calls with software vendors, and partner meetings.

Your qualifications – or things you’re good at

• Superb communication skills. You’re a wizard of words – both written and sad. You probably think this job post is too long, and you might have a few suggestions on how to trim it down. You know how to explain complex concepts in clear, pithy prose, and you cannot wait to write a blog post about why Clubhouse is the best — or worst — thing that has ever happened to B2B marketing.
• Detail-obsessiveness and Getting Stuff Done-ness: You hate the thought of anything slipping through the cracks. Spreadsheets and words such as “thorough” are your comfort food. Your desk is always organized, and you practice Inbox Zero religiously. You cringed at the typo in this post.
• Ambitious, curious, resourceful, and fast: You’ve always taken on more than the official job description. You have a way of making things happen even if it seems impossible while making it all seem easy. You’re comfortable with moving fast, making decisions with imperfect data, and learning on your own.
• B2B marketing experience and knowledge with marketing and business software are a plus, but not a must. If you’ve used Marketo, Hubspot, Salesforce, Excel, Photoshop, Canva, or WordPress, let us know. They’re some of the tools we use every day.
• You’re the person everyone wants on their team. You’re a ray of sunshine and positivity. You like people, and people like you. ????

We are a diverse and inclusive workforce. If you’re excited about working with us but do not meet 100% of the qualifications, we still encourage you to apply.

Blue Seedling

Core Personnel Staffing Services

Mission

At Core Personnel Staffing Services, it is our mission to deliver world-class service to local businesses and job seekers. We believe that connecting people to meaningful work strengthens our communities and builds better companies.

Values

Our Values influence every relationship we build with candidates and with our clients. We are passionately committed to:

⦁ Maintaining the highest standards of integrity

⦁ Providing transparency and open communication

⦁ Delivering unsurpassed customer service

⦁ Building strong, lasting relationships with clients and candidates

⦁ Working together as a team

Marketing Manager

The ideal candidate will be responsible for creating and executing our marketing strategy. You will lead our marketing campaigns, evaluate our marketing performance metrics, and collaborate with internal teams. You will have a strong marketing background with excellent communication skills and attention to detail.

Responsibilities

• Leading and managing the marketing team.
• Conducting market research to identify trends and insights.
• Overseeing the creation and delivery of marketing materials and campaigns.
• Managing budgets and monitoring campaign performance.
• Analyzing data to identify opportunities and evaluate results.
• Collaborating with other departments and external partners.
• Staying up-to-date with industry developments and competitor strategies.

Required Skills and Experience:

• Proven experience in marketing management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with a knack for data-driven decision-making.
• Creative thinking and problem-solving skills.
• Proficiency in digital marketing tools and platforms.
• Experience in budget management and ROI analysis.

Educational Qualifications:

• A bachelor’s degree in marketing, business, or a related field is required. An MBA or similar advanced degree may be preferred.

Personal Attributes:

• A results-driven approach with a commitment to achieving targets.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong organizational and project management skills.
• Flexibility to adapt to changing priorities and business needs.

Working Conditions:

• Details about the work environment, including office setting, remote work options, and travel requirements.

Opportunities for Growth and Development:

• Outline of potential career advancement paths and professional development opportunities within the organization.

Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years’ experience in marketing
• Ability to multi-task
• Strong verbal, written, and organizational skills

Core Personnel Staffing Services

We’re delighted to be partnering with a leading FinTech firm known for their market data analytics and predictive intelligence solutions who are seeking an experienced Client Services Manager to join their team. The ideal candidate will have:

• 5+ years of Customer Success/Relationship Management experience across financial services, with a particular focus on data and analytics
• Strong understanding of the investment community
• Customer escalation management experience

The successful will be responsible for sitting between our client and their customers, working directly with clients daily alongside technical teams to ensure all issues are being handled efficiently and effectively communicating updates back to clients.

This is a fantastic opportunity to join a growing FinTech firm who were able to increase their headcount significantly last year whilst managing key relationships across the world’s leading buy side firms.

Harrington Starr

Director of Growth Marketing

Location: Hybrid in the office in Santa Clara

Salary Expectations: Up to $230,000 per annum on the base plus bonus and stocks

I’m currently working with a High Growth, Series C CyberSecurity start up with an utterly unique CyberSecurity product that has been proven to reduce customer’s risk by 95%. Their target customer is the biggest customers out there and they have been growing their customer base very well amongst their target audience. Last quarter, they closed 10 Fortune 500 companies with multimillion dollar deal sizes.

You would be the first Growth Marketer in the company and would come in and set the strategy for the company. This is a great opportunity for someone ambitious that is keen to make a name for themselves and accelerate their career. There is then a long term potential to build up a team and move into leadership.

Responsibilities as Growth Marketing Director:

• • Serve as a leader over the demand generation function within the marketing department.
  • Lead, execute and manage demand generation programs and account-based marketing strategies to secure interest, engagement, and meetings with prospective customers for our threat intelligence, security collaboration, and security automation solutions.
  • Manage and measure lead generation technologies including: HubSpot, Google AdWords, Drift, LinkedIn advertising, ZoomInfo, and others.
  • Drive demand generation programs by leveraging inbound and outbound strategies (e.g. webinars, content, events/tradeshows, emails, paid advertising, social media, SEO, target prospect marketing, etc)
  • Develop and execute strategic account strategies working directly to enable the sales organization to identify engaging and creative methods for engagement.
  • Work cross-functionally with sales and marketing leaders to define and establish campaign workflows that include integrated connections to other platforms.
  • Partner with content writers and SMEs to provide campaign customization according to the analysis of buyer needs.
  • Manage inbound and outbound activity of BDR team to develop leads, engage contacts, and nurture existing database.
  • Lead the process of A/B testing growth tactics to improve response and conversion rates in the funnel.
  • Bring new creative strategies to generate awareness of solutions as measured by traffic to the web site, content and other digital properties to increase subscriber base and generate qualified leads for the BDR organization.
  • Manage SEO and paid digital agencies, assist in program analysis and optimization
  • Oversee web presence and calls to action, including improving website lead and traffic performance, and facilitating website update requests by working with the global web site team.
  • Improve processes and reporting related to demand generation programs to measure effectiveness, performance and ROI of marketing spend.

The ideal profile would have:

• 5-8 years’ experience in Demand Generation/Growth Marketing
• CyberSecurity experience preferred but open to Software
• Experience targeting Large, Fortune 1000 customers
• Experience implementing strategies into how to break into these Fortune 100-1000 customers
• Bonus points for start up experience

Benefits of working at this CyberSecurity start up:

• Working with some of the most talented people in the industry
• Working with a leading product that is proven to reduce risk by 95%
• The ability to make a large amount of money – with low quotas and high accelerators, you will be making a lot
• A compelling amount of stock
• Career progression is available

Keywords: Director of Demand Generation, Demand Generation Director, Senior Director of Demand Generation, Growth Marketing Director, Director of Growth Marketing, Senior Growth Marketing Director, CyberSecurity, Cloud Security, Start Up, EDR, CASB, Threat Intelligence, Data Security, SASE

Henderson Scott

Marketing Admin Job Description

Market Street Talent is looking for a part time Marketing Admin to join our growing team. This will be a primarily remote position with some travel required to our office in beautiful downtown Portsmouth, NH. We offer a collaborative, team focused environment with opportunities for growth and professional development, and work life balance is not just a buzzword here.

Your responsibilities will include:

• Maintain and grow MSTs social media presence
• Help maintain and update MSTs website
• Create and execute an annual social media plan based on established personas
• Drive team participation
• Serve as the go to team member for social media trends and best practices
• Manage and report on social media analytics and reporting
• Create and lead quarterly Team Trainings on social media topics relevant to MST
• Help drive business development initiatives from a marketing perspective
• Support internal team and day to day operations, as needed.
• Seek to improve efficiency within team processes

Drive towards long term goals

You will be a good fit if you:

• Have 1 to 3 years of social media experience with an emphasis managing social media content and growing audiences
• Have experience with Google Analytics, LinkedIn, Twitter, Instagram, Facebook, Hootsuite, HubSpot, Canva, MailChimp, websites.
• Have knowledge of branding and marketing best practices
• Have experience with researching and posting current industry content
• Have experience with email marketing
• Have a growth mindset and teachable spirit
• Are naturally curious and a self-starter
• Are able to communicate and collaborate with team members across all departments

You can expect:

• Established and growing Social Media presence
• Customized training during the onboarding process, along with regular in house trainings and additional opportunities for continued professional development
• A leadership team who is supportive of your professional and personal goals, and committed to providing the tools and mentorship required for success
• An environment where you can bring your whole self to work. We believe family comes first, place a high value on physical and mental health, and encourage giving back to our community through team days of service and charitable PTO
• A perfect office location (with free parking!) on the edge of downtown Portsmouth with great coffee shops, lunch spots, water views and green space just a short walk from our door

About Market Street Talent

Market Street Talent is a specialized staffing and consulting firm focused on staffing solutions for Information Technology positions. From our offices on the Seacoast of New Hampshire, we service companies across a wide range of industries from Greater Boston to Greater Portland and beyond. We know what it takes to find highly skilled technology specialists that fit seamlessly into a company’s culture.

Our Vision: To promote and foster the growth of information technology (IT) in our world…one candidate, one client, one community at a time.

Our Goal: To coach clients and candidates through the entire placement process and cultivate long term healthy business relationships.

Our Culture: At MST, we believe in pursuing excellence in everything we do, treating everyone with the utmost respect, and showing empathy for our community.

Market Street Talent, Inc.

Company Overview:

Work Hard. Play Hard. Prometheus Group is a team made up of self-starters – a culture centered on being resourceful, accountable, and results-focused. At the heart of all we do is our drive and dedication to creating great products for our global customers! In joining the Prometheus family, you become a part of the largest global provider of comprehensive enterprise asset management software solutions that works to support the management life cycle for maintenance and operations.

Job Overview:

Prometheus Group’s Customer Success Department is looking for a Customer Success Manager to join our growing team. In this role you will be responsible for understanding our customer base, increasing customer engagement and retention. You will connect with our customer base daily to identify key stakeholders and establish a collaborative relationship between our organization and our customers’. We’re looking for individuals who share our passion for understanding our customers’ needs, anticipating gaps, and elaborating engagement strategies to provide solutions. In this position you will work across departments with our Sales, Support, Development, Marketing, Finance, and Deliveries teams alike to nurture our customer base and stimulate the growth of our Prometheus Platform with each customer.

Responsibilities:

• Forge relationships with new customers and understand their objectives
• From a consultative approach, develop an engagement strategy and plan for achieving customer objectives in any part of the customer journey to ensure churn prevention
• Represent the voice of the customer to provide input into every core product, marketing, and sales process
• Monitor customer usage, adoption, and customer health metrics
• Continually work with customers per prescribed engagement model to support ongoing successful adoption of the Prometheus Platform and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers (virtual and on-site) to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from the Prometheus Platform
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Generate and manage your assigned account pipeline via weekly and daily forecasts as well as reviewing with your direct manager
• Measured on engagement volume
• Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience and education preferred
• Experience with MS Office (Word and Excel)
• Experience with Salesforce or other CRM preferred
• Familiarity with standard concepts, practices and procedures with software implementation and rollout
• Ambitious self-starter with high energy, passion, drive, and motivation
• Excellent verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and teamwork skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email and video conferencing

What’ll make you stand out?!

• ERP system experience (Oracle, SAP)
• Experience in the software industry
• Functional understanding of plant maintenance workflow, including both routine and shut down/turnaround maintenance.
• Prior Customer Success Management is a plus

Why PG?

Aside from being passionate about customers and tech, there are tons of reasons to be a part of a high growth, international software company. You get to work alongside a group of fun-loving, hard-working people who enjoy winning as a team! A few other perks of joining a magical team:

• Excellent Working Environment
• Casual Dress Code
• Company Events
• Career Progression

Join one of the fastest growing tech companies!

Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Prometheus Group

Main Duties or Job Description:

The Sr. Product Manager is responsible for leading the development, strategy, and full product lifecycle of existing products and leading new product research from conception to launch. This position will be at the center of the product ecosystem, empowered to make decisions and resolve differences through the process. This position will collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to define product requirements, prioritize features, and drive product success in the market. The Sr. Product Manager plays a critical role in understanding customer needs, analyzing market trends, and creating innovative product solutions that meet business objectives.

Duties/Responsibilities

• Serves as the leader and owner of assigned product categories responsible for driving profitable growth by serving as the lead for the cross-functional team, leading the 4Ps (Product, Price, Promotion, Placement) by leveraging a commercial, technical, financial, and operational mindset.
• Develops and defends business cases for new product proposals.
• Serves as gatekeeper to stage-gate pipeline while serving as the sponsor for projects.
• Actively engages throughout the new product development Stage Gate process and contributes to deliverables for stage gate decisions.
• Coordinates with marketing and industrial design to conduct consumer research.
• Encourages cross-functional collaboration and re-focuses project managers on delivering programs on time, on-budget and within scope.
• Ensures all product commercialization and launch support tactics are ready for launch.
• Seeks out continuous improvement opportunities by understanding competitor’s value propositions, analyzing quality data, conducting closure/lessons learned analysis and monitoring point of sale activity.
• Sets, monitors, and maintains competitive Manufacturer Suggested Retail Prices.
• Participates with sales and finance in setting retailer program strategies.
• Regular attendance is an essential function of the job.
• Other duties as assigned.

Required Skills/Abilities

• Natural leadership skills with ability to lead in a matrixed organization.
• Strong diplomacy and excellent communication skills with the ability to present and communicate effectively in front of leadership, board members, owners, and customers.
• Strong business P&L acumen and experience to achieve profitable growth using financial tools, forecasts, reports, data, and Microsoft Office Suite to make decisions.
• Customer-centric approach with a focus on delivering products that meet customer and user needs.
• Skilled at conducting market research, gathering insights, and creating business cases.
• Strong experience strategically marketing consumer goods in retail omni-channel brick & mortar and e-commerce omni channels: big box, mass, grocery, sporting goods, club.
• Technical aptitude with experience/knowledge/education in manufacturing, sourcing, supply chain, engineering, product development, product design, process improvement.
• Strong analytical and problem-solving skills with a proven ability to improve business processes and practices to reduce costs and increase efficiency.
• Ability to identify and implement best practices and continual improvements.

Qualifications:

• 5-8+ years of experience in product management and sales in a consumer electronics environment (ideally a competitor).
• Experienced managing existing products through growth and innovation and customer relationships.
• Bachelor’s degree in electrical engineering, mechanical engineering, product management, supply chain management, business degree or related field, MBA preferred.
• Ability to multitask in a fast-paced, change driven environment.
• Ability to jump in quickly and grasp the product with minimal learning curve.
• Natural leadership abilities while able to maintain a strong sense of professionalism.
• Someone that is able to positively influence change, internally and assist to grow others around them.

Addison Group

Job Description

Sales Director LA (Westcoast)– Premium Global Digital Publisher

(Competitive base salary and sales commission plus benefits – this is an Individual Contributor role)

My client is an International Digital Publisher with a respected editorial voice and agenda-setting content. We are looking for a hungry, hyper-connected and consultative media sales professional. The ideal candidate will have excellent media agency contacts with LA agencies, particularly trading desks at the Top 6 Holding Company Agency Networks. The ideal candidate will have an excellent understanding of all areas of digital advertising – programmatic, video, native, etc and brand partnerships.

They Westcoast Sales Director should have an active network of contacts at media agencies and various brands at marketing decision makers at brands. Competitive salary plus comms plus benefits make this a compelling proposition.

Sales Director profile:

We are seeking a hunter salesperson, proactive, consultative and a lateral thinker. My client is looking for well connected, consultative and cerebral salespeople to join the business. You will have the ability to fashion opportunities from scratch, building long-term relationships and evangelising about our client’s offering to agencies and clients with the aim of securing RFPs and building meaningful long-term trading relationships with the Top 6.

Requirements:

Black book of client contacts in Media Agencies and Brand Advertisers – demonstrable networking within major local advertising & media agencies on the west coast

• Experience working at a reputable publisher, ad-tech business, media agency trading desk with great first-hand knowledge of the US and particular the West Coast digital advertising industry
• Excellent understanding of the digital ecosystem from video, programmatic advertising, native ads, partnerships. etc
• Strong ability to prospect, source proactive leads, drive and influence high-value conversations with media agencies and marketing decision makers at brands, selling, monitoring, negotiation, closing and reporting skills.
• Ambitious, Desire to work in a global ever evolving fast moving business going places
• Entrepreneurial spirit – the ability to hustle and work with clients to build opportunities that match their needs and help solve their business problems
• Sociable and a team player – someone who also knows how to have fun alongside working hard and create strong bonds internally and externally

Ultimate Asset