Position Summary:
The Customer Service Manager is responsible for all daily operations of Customer Service including prompt and accurate order entry, efficient customer problem resolution, effective hiring, training, monitoring, and evaluating of employees.
Essential Functions and Responsibilities:
- Manage, monitor, and evaluate daily activities of Customer Support Representatives.
- Strengthen and train employees to assure world class service, by coaching and monitoring and leading by example.
- Develop, monitor and analyze statistical measures for CSR and company performance.
- Handle phone calls including any elevated calls from customers, sales reps and field management
- Meet all department goals, objectives and standards for Customer Support
- Assist Sales in managing House accounts, creating reports and gathering information.
- Perform as liaison with external sales to internal departments.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
- Ability to converse professionally both orally and in writing.
- Strong organizational skills, detail oriented, trustworthy
- Effective problem solving skills, proven ability to work in a team environment.
- Excellent PC and computer knowledge skills
- Capable of setting and meeting individual and team goals and objectives
- Analyze and make recommendations for process improvements.
- Other duties as assigned
Supervisory Responsibility:
- Supervise and train a team of 2-3 individuals including order entry, customer service, and inside sales support representatives
- Able to recommend and carry out disciplinary action or P.I.P. in accordance with company policy.
Education, Certifications and Licensures:
- College degree or equivalent from 4 year college or technical school or 3 to 5 years related managerial experience , training or equivalent combination of education and experience.
- 3-5 years managerial or supervisory work experience required.
- Hiring and training experience required
Chemcor Chemical Corp
Related jobs:
Event Staff & Vendor Casting for Music Festival
Job Description
Seeking event staff and vendor types for a major music festival. This is a great opportunity for individuals who enjoy working in a fast-paced, energetic environment.
Job Responsibilities
- Assist with event operations and logistics
- Work with vendors and festival teams to ensure smooth operations
- Provide excellent customer service to attendees
- Perform assigned tasks as directed by event managers
Requirements
- Ages 18-35
- Must be a fresh face (no prior participation in this event)
- All ethnicities and genders welcome
- Reliable and professional attitude
- Comfortable working in a high-energy festival environment
Compensation
- $150 for 12 hours
- Filming takes place in Fayetteville, GA
Casting Call for Court Reporter/Stenographer – Film Production Opportunity
Job Description
A film production is seeking a professional court reporter/stenographer for an upcoming project. This is a great opportunity for individuals with experience in legal transcription to be featured in a production setting. If you have the skills and professional equipment, this role offers competitive pay and industry exposure.
Job Responsibilities
- Portray a court reporter/stenographer in a film production
- Utilize professional stenography equipment to enhance authenticity
- Follow directions from the production team for scene accuracy
- Maintain a professional demeanor on set
Requirements
- Must have experience as a court reporter or stenographer
- Own professional stenography equipment
- Available for a full-day shoot
- Comfortable working in a film production environment
Compensation
- $350 for 12 hours
- Industry exposure and networking opportunities
Casting Call: Experienced Casting Assistant for 5-Week Gig
Job Description:
A leading casting company is seeking an experienced Casting Assistant to join the team for a five-week gig. This role requires a hardworking professional with strong organizational skills, attention to detail, and a great sense of humor. The ideal candidate must be proficient in breakdowns, Eco Cast, video editing, and scheduling.
Job Responsibilities:
- Manage breakdowns and submissions efficiently
- Use Eco Cast to upload, edit, and organize audition videos
- Create detailed schedules and manage casting logistics
- Draft deal memos and maintain casting records
- Collaborate with the casting team to ensure a smooth workflow
Requirements:
- Previous experience as a Casting Assistant
- Proficiency in Eco Cast, breakdowns, and video editing
- Strong organizational and time management skills
- Attention to detail and ability to multitask in a fast-paced environment
- Excellent communication skills and a team-oriented mindset
Compensation:
- $800 per week
- Opportunity to work with a reputable casting team and gain industry experience
Assistants and Experienced Managers Needed
Job Description:
A leading agency is seeking dynamic Assistants and seasoned Managers to join their professional team. This is a great opportunity to work in a fast-paced, creative environment with a reputable agency in the entertainment industry.
Job Responsibilities:
- Support day-to-day operations of the agency
- Manage schedules, appointments, and correspondence
- Coordinate with clients, talent, and other industry professionals
- Provide administrative support and oversee project management
Requirements:
- Strong organizational and communication skills
- Previous experience in management or administrative support preferred
- Ability to multitask and work under tight deadlines
- Passion for the entertainment and modeling industries
Compensation:
- Competitive salary based on experience (details provided upon selection)