Entertainment Content Creator Jobs

Please note: the tentative start date for this position is 8/1/23. Candidates MUST live in the Eastern Standard Time (EST) Zone.

We’re looking for a Customer Success Manager to join a small and growing social media chat services agency that partners with high-profile models and content creators to power audience engagement across their subscriber networks and drive social media sales. In overseeing customer success and quality assurance, the primary objectives of this role are to ensure the highest level of customer satisfaction and keep internal teams directed toward goals and an elevated customer experience overall.

The ideal candidate has small agency or startup experience and is great at creating and implementing processes where they don’t exist and need to. Additionally, you must be an expert communicator with keen attention to detail, a high level of professionalism, and an empathetic nature that establishes trust among customers while instilling confidence in the team’s ability to get results.

Compensation & Culture:

• $55,000 base salary
• Remote-based; work hours for this position are generally 9-5 ET Mon-Friday with flexibility as long as priorities and expectations are met and depending on project timelines and customer needs
• Company-wide commitment to providing employees with a positive and supportive work environment
• Equal opportunity employer and welcome applicants from all backgrounds to apply

Responsibilities:

Customer Success Operations

• Own customer success operations, serving as the primary point of contact for models/creators, their management teams, and internal team leads on all customer-centric subject matter, issues, and solutions
• Provide the best customer experience possible by working with department leads to ensure that the teams execute contract deliverables
• Conduct weekly progress meetings with all customers or their teams to review numbers, discuss future plans, answer questions, etc.
• Manage new customer onboarding in partnership with HR and managers to ensure a seamless onboarding experience and internal teams preparedness (particularly Chat teams)
• Directly oversee Quality Assurance and hold team leads accountable for performance
• Communicate with QA and Chat Services Leads regularly to manage offshore (non-US-based) “Chatters” on all items pertaining to customer accounts
• Work with Chat Services Leads to ensure accountability among Chatters
• Develop and implement strategies to improve customer satisfaction and retention
• Monitor and analyze customer feedback to identify areas for improvement and develop solutions to address them
• Send regular updates and reminders to QA and Chat Service teams on chat guidelines and standards, and provide continuous education and employee reviews to ensure Chatters meet company expectations and standards
• Track customer turnover and coordinate with the finance team to manage invoices upon completion of work and/or agency exit
• Assist with new process and software implementations across the company to ensure all employees are properly trained and following new system protocols
• Regularly review customer placements with HR
• Work closely with the CEO and management team to identify and implement business solutions for growth

Customer Relations

• Make excellent communication a top priority at every touch point of the customer journey – both externally with talent and internally across the agency
• Establish trust and instill confidence in all customer relationships – you’ll be the person they and their teams reach out to with questions, issues, feedback, etc.
• Communicate with professionalism and empathy at all times – your goal is to get the job done and maintain healthy customer/company relations
• Resolve any issues that arise, working with Chat and Quality Assurance managers, and escalating issues to the CEO if absolutely necessary

Requirements:

• Must live in and be available to work during Eastern Standard Time (EST)
• Bachelor’s degree in marketing, communications, business or a related field
• Startup or small agency experience a HUGE plus
• 3+ years of customer success experience
• Tech savvy, expert in digital communications, strong knowledge of social media
• Familiarity with OnlyFans and/or social media subscriber networks
• Strong leadership skills with the ability to motivate and manage a team
• Ability to create and implement processes to get results
• Excellent communication skills, both verbal and written
• Patience, empathy, and a customer-centric approach
• Strong problem-solving skills with the ability to develop and implement effective solutions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience working with off-shore teams is a plus

We’re looking for someone who goes above and beyond to provide exceptional customer service. If you have a background in management, excellent communication skills, and a desire to help drive business growth, we encourage you to apply!

KTeam

About Us

NOCTI serves as the largest provider of industry-based credentials and partner industry certifications for career and technical education (CTE) and workforce preparation programs across the nation. Credentials are delivered to a variety of customers including secondary and post-secondary students, adults, teachers, states, and universities. 

Nocti Business Solutions (NBS) is a subsidiary of NOCTI and provides standardized and customized assessment services to business and industry. NBS also provides development, delivery, and management services to industry certification partners as well as Prior Learning Assessments (PLA) to individuals.

Position Summary

This position engages in activities related to all phases of the assessment development and revision process. The Product Development Coordinator assists the Division Manager in fulfilling his/her mission, vision, and priorities.

Essential Duties and Responsibilities

• Develop, manage, organize, and facilitate on-site and web-based assessment development/revision workshops to include job and task analyses, item and job development activities and post-development tasks.
• Engage in the development of assessment support materials including technical manuals, O*NET linkages, test administration materials, and study guides.
• Engage in the proofreading of test booklets, assessment support materials including technical manuals, O*NET linkages, item bank questions, study guides, blueprints, instructor prep packs and other documents and products to ensure correctness and consistency among multiple documents, correct spelling, good language usage, etc.
• Assist with processing and following-up on field comments submitted by clients in a timely manner.
• Assist in recruiting and managing Subject Matter Experts (SMEs) for new test development, test revisions, and other product needs.
• Communicate with SMEs regarding timelines, required work products, their comments, and concerns, and to obtain study guide content.
• Assist with recruiting sites to participate in the assessment piloting phase.
• Draft alignment crosswalks between external content providers and internal assessment blueprints and standards.
• Collaborate with both internal and external individuals on projects.
• Evaluate processes and procedures for continuous improvement.
• Represent division on various committees/teams as needed.

Education/Experience Requirements

Master’s degree in a business or education-related, workforce or organizational development field and facilitation experience with both small and large groups preferred. Consideration may be given to candidates with a bachelor’s degree and three years of experience in a related field that ensures successful performance of the job duties.  

Core Competencies

• Demonstrate strong small and large group facilitation skills.
• Demonstrate strong proofreading skills (e.g., ensuring information is accurate and consistent across multiple documents).
• Ensure all materials produced are error-free (e.g., grammar, spelling, formatting, punctuation).
• Demonstrate proficiency in using word processing, spreadsheet, email, presentation, database, web-based meeting and other collaboration programs, and be willing to learn other programs/software as needed.
• Maintain an overall understanding of the organizations’ scope of work and the client base served.
• Assure understanding of terminology related to the current credentialing marketplace.
• Monitor and evaluate processes and procedures for quality and continuous improvement and make recommendations as appropriate.
• Develop and maintain a broad understanding of work processes, operational flow of each division, and overall organizational procedures.
• Ensure strong customer service skills.
• Utilize project management-related skills.
• Exhibit effective organizational skills.
• Ensure published findings (both internal and external) have been researched and verified.

Skills and Abilities

To perform this job, an individual must be able to successfully demonstrate the following key employability skills:

• Communicate clearly and effectively, both orally and in writing.
• Utilize time management techniques and prioritize as appropriate.
• Maintain a positive attitude and a willingness to be flexible.
• Collaborate as an effective member of a team.
• Problem solve and identify potential solutions.
• Work well under pressure and adhere to deadlines.
• Exhibit professionalism and confidentiality at all times.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands/Work Environment

• While performing the duties of the job, the employee is normally required to sit, stand, and communicate verbally in an office setting.
• The physical location of the setting is an office at corporate headquarters in Big Rapids, Michigan.
• Frequent small group and telephone communication is required.
• Employee may be exposed to loud noise produced by office machines (e.g., printer, copier, scanner).
• Travel and evening hours will be required.

NOCTI

Acara Solutions is looking for a Product Line Manager for an establish and growing Client in the medical device/ electronics industry.

• Direct Placement
• Remote or onsite in either Boston, MA or Long Island, NY
• $150k (flexible based on experience)
• Excellent benefits package and bonus structure
• Travel, both domestic and international, up to 25% of work time

ESSENTIAL RESPONSIBILITIES:

• Manages lifecycles of multiple Client product lines from concept through launch, to end of life and obsolescence. These products lines will likely be at different stages of their respective lifecycles.
• Reports to Senior Management on the P&L performance of assigned Product Lines.
• Monitors global market trends for new opportunities, and refines understanding of user needs in Client target markets through research and customer visits.
• Assesses viability of product concepts & customization requests to meet worldwide market, financial, and technology goals.
• Defines product plans, including critical features, price targets, profit, return on investment (ROI), competitive strength, and value delivery.
• Guides development and manages tradeoffs of specifications & schedules for new products and/or services.
• Manages engineering priorities for assigned product lines assuring alignment of engineering efforts with business goals and customer requirements.
• Interfaces with Global Sales, Research and Development, Engineering, Worldwide Customer Support, Operations, Corporate Marketing, Quality, and other partners to ensure new offerings meet technical specifications, cost targets, delivery commitments, and achieve customer adoption.
• As needed, coordinates with external partners, Business Development, alternative channels, and third-party integrators.
• With Corporate Marketing, drives naming, positioning, literature, collateral, web content, and launch activities.
• Coordinates regular forecasting and demand analysis with Sales.
• May be responsible for managing Product Managers and other Marketing staff members directly reporting to this position, including personnel issues, budgets, and activities.
• Uses market research and competitive analysis as needed in these activities to maximize Client global market advantage.
• Defines and implements sustaining & end-of-life strategies for mature or declining product lines.
• Assists with annual business planning, marketing tools, and infrastructure as needed.

EXPERIENCE:

Required

• B.S. in Electrical/Electronic Engineering or Science, or equivalent.
• 7 years’ experience with High Voltage power products (AC/DC or DC/DC) or High Voltage applications in a product management / product marketing or related position.

Preferred

• Advanced degree, including M.S., Ph.D., or MBA
• Experience of the Medical and Life Science Markets with knowledge of end-equipment design needs and lifecycles highly desirable..

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Acara Solutions, An Aleron Company

Role/Title: Director of Digital Marketing

Location: Nashville, TN

Salary Range: 85,000 – 100,000

Onsite

Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.

Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.

We care, we’re honest, and we hustle—that’s what makes us Clutch.

Clutch is looking for a Director of Digital Marketing for a client of ours.

• Responsibilities:Control campaign spending, optimize performance, and offer strategic recommendations.
• Review and edit content for SEO compliance and stay updated on industry trends.
• Conduct A/B tests, collaborate with designers, and troubleshoot website issues.
• Manage and optimize digital marketing campaigns, including budget monitoring, bid management, keyword research, on-site conversion, and strategies.
• Coordinate with clients, executives, and creative director for timely campaign launches.
• Develop and maintain microsites, advertising ecosystems, and track campaign components.
• Generate reports, provide updates, and create visually appealing PowerPoint presentations.

• Required skills:Familiarity with programmatic platforms and Google Tag Manager.
• Ability to build landing pages in WordPress, with knowledge of HTML, CSS, and JavaScript as a plus.
• 5-7 years of digital marketing experience, specializing in paid campaigns.
• 3-5 years of digital strategy and leadership experience.
• Proficiency in data-driven marketing strategies and organizational skills.
• Competence in Microsoft Office 365 and digital analytics tools like Google Analytics.
• Experience with data visualization tools like Google Data Studio.
• Self-motivated with a growth mindset, and agency experience is beneficial.

Must be able to work in the Nashville, TN area and have the required skills to be considered for this role.

If you are interested in this opportunity, please apply today.

• #LI-CLUTCH

Clutch

The Manager, eCommerce, is responsible for overseeing the implementation and execution of SHRM’s eCommerce strategy. This role requires a seasoned professional with experience in Adobe Commerce or Magento, who will lead a team focused on optimizing the SHRMStore’s functionality and performance. The Manager, eCommerce will collaborate cross-functionally to drive all aspects of the eCommerce business, with a strong emphasis on enhancing the customer experience, increasing product visibility, and maximizing revenue. The ideal candidate should possess project management skills, a deep understanding of eCommerce and digital platforms, and a solid knowledge of data analytics.

Responsibilities

• Strategy Development: Collaborate with the senior leadership team to develop and implement SHRM’s eCommerce strategy, aligning it with the organization’s overall goals and objectives.
• Team Leadership: Lead and manage a team responsible for executing the eCommerce strategy, ensuring team members have clear goals, resources, and support to achieve objectives.
• SHRMStore Optimization: Continuously analyze and improve the functionality and performance of the SHRMStore, leveraging Adobe Commerce or Magento to enhance the online shopping experience and increase conversion rates.
• Cross-Functional Collaboration: Work closely with other teams, including Marketing, Product Management, IT, and Customer Service, to align eCommerce initiatives with broader organizational objectives and drive seamless integration.
• Customer Experience Enhancement: Implement strategies and initiatives to improve the customer journey, including website navigation, search functionality, product recommendations, and personalized content.
• Revenue Generation: Develop and execute revenue growth strategies, including pricing optimization, promotional campaigns, and cross-selling opportunities, to maximize sales and meet revenue targets.
• Data Analysis: Utilize data analytics tools and platforms to gather insights, monitor key performance indicators (KPIs), identify trends, and make data-driven decisions to improve eCommerce performance.
• Budgeting & Planning: Develop and manage the full profit and loss for SHRM’s eCommerce business, in partnership with the Director.
• Project Management: Manage eCommerce projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards, while effectively coordinating resources and stakeholders.
• Training and Governance: Develop business processes ensuring high levels of quality, efficiency, and responsiveness; create and maintain eCommerce standard operating procedures (SOPs) and training resources and facilitate training for product owners across SHRM.
• Industry Knowledge: Stay updated on the latest eCommerce trends, best practices, and emerging technologies, and proactively apply this knowledge to enhance SHRM’s eCommerce capabilities.

Education & Work Requirements

• Bachelor’s degree in business, Marketing, or a related field (advanced degree preferred), or extensive experience with similar eCommerce responsibilities.
• Minimum of 3 years of experience in eCommerce management or a similar role.
• Proven experience with any major eCommerce platform such as Demandware, ATG, WebSphere Commerce, Magento or similar tool required, including setup, configuration, and customization. Adobe/Magento Commerce cloud preferred.
• Experience with NetSuite preferred.
• Experience working with major team collaboration or equivalent project management tools such as Confluence, JIRA, or MS Project.
• Experience in business-to-business (B2B) and business-to-consumer (B2C) digital commerce.
• Experience driving decisions using web analytics, online consumer insights, and behavioral trends.
• Proven success in developing and managing project plans, managing ongoing risks and issues, driving, and managing project scope, and providing executive level status updates.
• Demonstrated success serving as liaison between business units and technology teams.

Certifications

• PMP certification preferred.
• SCRUM certification a plus.

Knowledge, Skills & Abilities

• Strong understanding of eCommerce and digital platforms, including website design, customer experience, and conversion rate optimization (CRO).
• Proficiency in project management methodologies and tools, with a track record of successfully managing multiple projects simultaneously.
• Excellent organizational and project management skills, including time management, attention to detail, multitasking, and prioritization.
• Data-driven mindset with a solid understanding of data analytics and reporting tools to measure performance, identify trends, and drive improvements.
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Strong communication and collaboration abilities, with the capacity to work effectively across cross-functional teams and stakeholders.
• Strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives.
• Skill in developing and delivering organizational-level training.
• Strong understanding of development life cycles, testing, implementation, systems administration, and post-implementation support processes.
• Working knowledge of digital infrastructure and tracking methods including cookies, tag management, cross device measurement technologies.
• Working knowledge of industry standards such as responsive websites, search engine optimizations and web compliance guidelines preferred.
• Familiarity with the HR industry or membership-based organizations is a plus.

Work environment

• Work is regularly performed in a professional office environment and routinely uses standard office equipment. This job requires occasional travel 0-10%.

SHRM

Part of News Corp, The Sun is a global publisher and one of the biggest news brands in the UK.

Our talented, and diverse team publishes the best coverage of news, sport, TV, showbiz, news, and lifestyle.

In early 2020 we launched a US edition, building the team from 20 to 130 staffers, surpassing all revenue and traffic targets to become one of the fastest-growing news sites in the US.

We are now looking for a Digital Video Producer to join a growing team of eight on the video desk.

This fast-paced role is based in New York and will require some evening and weekend work as you lead the quick and clickable distribution of the site’s digital content.

As well as editing, you will also be tasked with filming content for reporters (and your own ideas) and helping run the in-house studio for TV hits.

Along with a competitive salary and excellent benefits including healthcare, optical, dental, and 401K, the role also boasts a generous PTO of 26 days, plus 6 public holidays.

You will be:

• An outstanding video editor with expertise in Adobe Premiere Pro and After Effects
• Have experience working in a fast-paced, breaking news environment (ideally at a national level), and delivering to tight deadlines
• Adept at sourcing new and viral videos and organizing all elements of production shoots both in-studio and on location as well as writing briefs for videographers and journalists
• Full of ideas on how best to produce original content for editorial and social media consumption and have a proven track record of production

You will need:

• An editorial background with experience in a digital publishing environment
• An understanding of The US Sun’s audience and the kinds of stories that drive traffic
• To be able to deal with agencies who sell video content
• To be able to regularly deal with other departments in the business
• To have a full understanding of the legal landscape and knowledge of content rights
• To be open to a flexible schedule, including evening and weekend shifts

This is a fantastic opportunity to join News Corp in a high-performance team and grow your career in a supportive environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The US Sun

Cornerstone Capital Bank is seeking an experienced Marketing Manager who can bring strategic oversight to marketing initiatives for our growing banking platforms. Success in this job relies on your creative ideas, project management skills, effective communication, attention to detail, and positive attitude.

Essential duties & responsibilities include:

• Develop and execute strategic marketing plans, deploy go-to-market strategies, and oversee the creation and delivery of innovative marketing content
• Collaborate with bank leadership and internal marketing specialists (ie writers, designers) to develop unique marketing assets that effectively communicate the brand and drive revenue. Assets may include, but are not limited to: print collateral, digital media, social media, website design/updates, email campaigns, promotional materials, presentations, print/digital advertising, events, etc.
• Provide conceptual direction to designers on print and digital marketing projects including managing external vendors/agencies and/or internal graphic designers, to ensure high-quality deliverables and cost-effective design solutions
• Content development/writing and/or collaboration with the content team to deliver messaging which resonates with audiences and demonstrates Cornerstone Capital Bank’s unique differentiators
• Project manage all aspects of bank marketing initiatives and effectively communicate projects details/status with internal and external stakeholders
• Conduct research to identify industry trends, customer needs, and competitive landscape, utilizing insights to drive marketing initiatives
• Collaborate with cross-functional teams to align marketing efforts
• Maintain the ability to juggle multiple projects while delivering a strong range of technical and creative solutions
• Responsible for meeting project deadlines and handling quick turn times with a positive attitude
• Monitor and analyze marketing campaign performance, track program analytics, and report on metrics

Qualifications/Requirements:

• 5+ years of experience as a Marketing Manager
• Strong multi-channel marketing skills
• Experience in the banking/financial service industry a plus
• Leadership skills with the ability to motivate and inspire others to achieve targets and deliver high-quality results
• Highly effective communication skills
• Ability to navigate ambiguity and be a proactive self-starter
• Ability to manage multiple complex projects at once
• Exceptional organization skills and attention to detail
• Collaborative team-player mindset and confidence to lead meetings and communicate with company leadership
• Proficiency in PowerPoint and Microsoft Office Programs
• Creative software skills such as Adobe Creative Suite a plus

Who we are:

Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders, and the people who provide services to us. We employ more than 1,700 people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Cornerstone has been recognized by Workplace Dynamics as a “Top 100 Workplace,” for the 8th consecutive year.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary & full benefits package.

What To Do Next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you’re a part of our Cornerstone family, we’ll continue to invest in you as an asset in our company. As many of our team members can tell you, there’s something special about working at Cornerstone. It really feels like home.

***We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law***

Cornerstone Capital Bank

Steyer Content is a full-service content agency that uses world-class writing, video, code, and design to create transformative experiences that build trust and grow revenue for our clients. We plan, create, and optimize business content that works for today.

We are looking for a passionate content project manager to join our projects team. In this role you will not only write and edit yourself, but manage other writers as well. You have a strong understanding of branding, voice and tone. You are comfortable with corporate storytelling, evangelizing products and how they are used across different industries.

If you are the right fit, you are proactive, responsive and hyper-organized. You are a clear communicator and possess the tools needed to grow accounts, as well as supporting others in their growth and success.

This is a remote, part-time, 6-month contract. We’ll only be able to respond to applicants who meet the basic qualifications for this role.

Required:

* Ability to build strong relationships with client and talent

* 3+ years experience content writing and editing

* 2+ years PM experience

Pay rate range, depending on experience level: $45-50/hr. W2.

Steyer Content provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.

Steyer Content

Title: Creative Marketing Manager 1 – 10556

Length of Assignment: 1+ year

Location: Ridgefield Park, NJ – on-site

Are you passionate about creating deeply engaging experiences that excite shoppers and encourage them to convert that interest into a purchase? Do you have deep knowledge of how to create compelling content across online and offline platforms that will lead to scaled impact on the business? If yes, then this role is for you!

Our client is seeking a customer-focused, service-minded, organizationally savvy, and strategic-thinking professional to serve as a Creative Marketing Manager on our Home Entertainment (HE) Integrated Marketing team. In this role, you will manage HE Creative Marketing strategies and executions for our clients TV, Audio and Memory products with a focus on Retail. The responsibilities of this role involve turning communications insights into brand strategies and executions for the category. These marketing efforts are intended to further business goals by driving conversion. Day-to-day responsibilities include developing marketing assets for product launch, in-store merchandising demo content and signage, promotions and retail.com and with a specific focus on video content and flagship shop in shop experiences.

The individual in this position will work closely with other key members of HE IM and product management to bring the projects to life. Strong tactical project management skills, creative development expertise and cross functional communication are required.

The successful candidate for this role should:

• Have a deep understanding of the digital and in-store shopper experience journey, consumer pain points and industry best practices.
• Have a positive attitude and strong sense of urgency.
• Have a high-level of confidence, integrity and enthusiasm that fits a fast-paced, energetic organization.
• Have excellent communication and presentation skills, with high attention to detail.

Detailed responsibilities:

• Communications & Product Launch: Develop an overall lineup messaging hierarchy (strategy and copy) for assigned product category(s) in conjunction with key stakeholders. Responsible for communications guides, specification sheets and other materials to be shared internally and externally. Prepare, execute, and track product launch materials. Work with legal, Brand and key stakeholders on approvals, as appropriate.
• Briefs: Work with the team to develop insight-based and thorough creative briefs for agency partners to initiate projects.
• Project Management: Manage internal stakeholders and agency timelines along with the deliverable’s schedules; communicate and align expectations cross functionally. Effective leadership and project management on projects. Integrate creative insights and feedback that lead to effective campaigns.
• Retail In-store Shopper Experiences: Responsible for the experience of the brand/ category(s) in retail stores. Co-Develops the in-store shopper experience plan in conjunction with Sr. Manager and executes it. Develop POP and graphics materials for retail displays and oversee production/distribution.
• Retail Online Shopper Experiences: Responsible for the experience of the brand/ category(s) assigned on retailer websites. Localize HQ content and or create new assets for Product Pages as needed. Develop and or localize online branded experience content for cross retailer use. Develop online ads and other assets to improve brand discoverability within retail websites.
• Promotions: Develops promotional toolkit in conjunction with cross functional teams. Provides communicational materials and assets for retailers to execute programs. Develops and track KPIs.
• Budget: Responsible for assigned budget, managing the procurement process, and ensuring that all vendor payments are secured.
• Ad Hoc Projects: Secure insights, develop strategies and execute ad hoc projects as assigned.
• Performance standards: Attainment of goals and KPIs aligned with management. Results from field sales surveys on the effectiveness of materials. Timely execution of projects. Number of rounds of revisions with agencies as determined by project.

SKILLS and EXPERIENCE:

• 8+ years of experience in marketing, 3+ years in digital marketing, advertising, or related field. Retail marketing experience a plus, but not required.
• Strong cross-functional collaboration skills; proven ability to lead initiatives across teams.
• Superior project management skills, including the ability to prepare written plans and schedules, identify objectives, coordinate and direct project teams and manage budgets.
• High-level of confidence, integrity and enthusiasm that fits a fast-paced, energetic, and proactive organization.
• Work independently and actively in a team environment to achieve business objectives, personal and team goals and complete assignments within established time frames and specifications.
• Excellent communication and presentation skills, with high attention to detail. Must possess the ability to articulate clearly and effectively over the phone and through email.
• Excellent Power Point and Excel skills are critical in this role.

Transcend Solutions

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About the Team

Growth Marketing (GM) organization is responsible for enabling all things related to sustainable and efficient marketing traffic, conversion, retention, and growth at Coupang. We are one of the largest performance advertisers in the World and have invested in a full funnel marketing tech stack powered through 9+ platforms across areas. Growth Product is the product management arm of Growth Marketing and is supported by dedicated Growth Engineering, Data Science and Analytics team with in the larger GM org.

Role Overview

Search Engine Marketing (SEM) is one of key channel for Growth Marketing to bring high intent traffic to Coupang. This role will require deep ML expertise to optimize bidding, creatives, content and landing page for better conversion of SEM traffic. This role will also be responsible to fully automate bid management that leverages ML to optimize our marketing budget and augment capabilities of inhouse built keywork generation, management, and bidding system. The right candidate will possess a strong product management background, rich background in SEM product and tooling and will have demonstrated experience leading medium to large products and projects and will have a well-rounded background partnering with business, engineering, and ML teams. This role will require collaborating closely with Data Science to build, continuously validate, and evolve optimization algorithms. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are hands-on and not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, Management, Marketing and Information Services or related quantitative fields
• 7+ years of product management or program management experience in Ad Tech industry with 3+ year experience in building products related to SEM.
• Deep understanding of ML for optimization across the lifecycle of bidding management for SEM.
• Ability to work with engineers about technical design tradeoffs including platforms, frameworks, scalability, and performance.
• Ability to lead, influence, communicate and work across organization.
• Domain expertise in building SEM products/services serving multi-million-dollar (10 Mn USD+) budget.
• Experience of building a ML driven bid management offering is a plus.
• Excellent analytical and quantitative skills, with a natural curiosity to measure, test, learn and iterate in order to get the best results possible.
• Excellent leadership and communication (written and verbal) skills to drive recommendations, articulate tradeoffs and communicate plans to senior executives.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $200,000/year in our lowest geographic market to $265,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV – [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

• Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. As a condition of employment, Coupang requires employees to be fully vaccinated against Covid-19, subject to legally required accommodations. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected].

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