Please note: the tentative start date for this position is 8/1/23. Candidates MUST live in the Eastern Standard Time (EST) Zone.
We’re looking for a Customer Success Manager to join a small and growing social media chat services agency that partners with high-profile models and content creators to power audience engagement across their subscriber networks and drive social media sales. In overseeing customer success and quality assurance, the primary objectives of this role are to ensure the highest level of customer satisfaction and keep internal teams directed toward goals and an elevated customer experience overall.
The ideal candidate has small agency or startup experience and is great at creating and implementing processes where they don’t exist and need to. Additionally, you must be an expert communicator with keen attention to detail, a high level of professionalism, and an empathetic nature that establishes trust among customers while instilling confidence in the team’s ability to get results.
Compensation & Culture:
- $55,000 base salary
- Remote-based; work hours for this position are generally 9-5 ET Mon-Friday with flexibility as long as priorities and expectations are met and depending on project timelines and customer needs
- Company-wide commitment to providing employees with a positive and supportive work environment
- Equal opportunity employer and welcome applicants from all backgrounds to apply
Responsibilities:
Customer Success Operations
- Own customer success operations, serving as the primary point of contact for models/creators, their management teams, and internal team leads on all customer-centric subject matter, issues, and solutions
- Provide the best customer experience possible by working with department leads to ensure that the teams execute contract deliverables
- Conduct weekly progress meetings with all customers or their teams to review numbers, discuss future plans, answer questions, etc.
- Manage new customer onboarding in partnership with HR and managers to ensure a seamless onboarding experience and internal teams preparedness (particularly Chat teams)
- Directly oversee Quality Assurance and hold team leads accountable for performance
- Communicate with QA and Chat Services Leads regularly to manage offshore (non-US-based) “Chatters” on all items pertaining to customer accounts
- Work with Chat Services Leads to ensure accountability among Chatters
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor and analyze customer feedback to identify areas for improvement and develop solutions to address them
- Send regular updates and reminders to QA and Chat Service teams on chat guidelines and standards, and provide continuous education and employee reviews to ensure Chatters meet company expectations and standards
- Track customer turnover and coordinate with the finance team to manage invoices upon completion of work and/or agency exit
- Assist with new process and software implementations across the company to ensure all employees are properly trained and following new system protocols
- Regularly review customer placements with HR
- Work closely with the CEO and management team to identify and implement business solutions for growth
Customer Relations
- Make excellent communication a top priority at every touch point of the customer journey – both externally with talent and internally across the agency
- Establish trust and instill confidence in all customer relationships – you’ll be the person they and their teams reach out to with questions, issues, feedback, etc.
- Communicate with professionalism and empathy at all times – your goal is to get the job done and maintain healthy customer/company relations
- Resolve any issues that arise, working with Chat and Quality Assurance managers, and escalating issues to the CEO if absolutely necessary
Requirements:
- Must live in and be available to work during Eastern Standard Time (EST)
- Bachelor’s degree in marketing, communications, business or a related field
- Startup or small agency experience a HUGE plus
- 3+ years of customer success experience
- Tech savvy, expert in digital communications, strong knowledge of social media
- Familiarity with OnlyFans and/or social media subscriber networks
- Strong leadership skills with the ability to motivate and manage a team
- Ability to create and implement processes to get results
- Excellent communication skills, both verbal and written
- Patience, empathy, and a customer-centric approach
- Strong problem-solving skills with the ability to develop and implement effective solutions
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience working with off-shore teams is a plus
We’re looking for someone who goes above and beyond to provide exceptional customer service. If you have a background in management, excellent communication skills, and a desire to help drive business growth, we encourage you to apply!
KTeam
Related jobs:
Job Description
A documentary series is seeking a local sound engineer for a full-day shoot during an indie production tied to Essence Fest. The series highlights the journey of four men navigating the high-stakes world of music promotion, showcasing the raw highs, lows, and behind-the-scenes moments with some of the industry’s top artists. The content will be both emotionally resonant and technically engaging, requiring strong sound capture for intimate and dynamic scenes.
Job Responsibilities
-
Provide professional on-location audio recording for full-day shoot
-
Capture clean, balanced sound across multiple speakers in varied environments
-
Set up and manage multiple microphones (lav and boom) for interviews and b-roll
-
Collaborate with directors and producers to ensure optimal audio quality
-
Troubleshoot audio issues in real-time during the shoot
Requirements
-
Must be based in or able to work locally in New Orleans
-
Own equipment required: boom mic, minimum 4 lavalier mics, mixer, recorder
-
Prior experience with documentary or reality-style production preferred
-
Strong communication and teamwork skills
-
Punctual and prepared for a full 9am call time
Compensation
-
$600 for a full-day shoot
-
Independent contract opportunity with potential for future collaborations
Boom Operator for Cosmic Horror Student Film
Job Description
A student film production is seeking a Boom Operator for a three-day shoot on a cosmic horror short film. The project aims to create an unsettling, atmospheric experience and will require a sound technician comfortable working in an eerie, story-driven setting. All professional sound equipment will be provided on set.
Job Responsibilities
-
Operate boom microphone and manage sound equipment during filming
-
Collaborate with the director and sound team to ensure audio clarity
-
Monitor environmental sound and adjust mic placement accordingly
-
Ensure clean dialogue capture in both indoor and outdoor settings
Requirements
-
Experience with boom operation on film sets (student or professional)
-
Ability to work efficiently in a fast-paced, collaborative environment
-
Strong understanding of on-set audio workflow
-
Open to working on a student project with limited resources
Compensation
-
Rate negotiable based on experience
-
This is a low-budget student film; flexibility appreciated
-
All necessary equipment will be supplied
Job Description:
An exciting opportunity for experienced film professionals to join a fast-paced production shooting in Atlanta this July. We’re building a full crew across all departments for a 25-page project filming over 5-6 days. This is a professional production offering competitive rates for qualified crew members.
Positions Available:
-
Camera Department (DP, Operators, ACs)
-
Grip & Electric (Gaffers, Best Boys, Technicians)
-
Sound Mixers & Boom Operators
-
Art Department (Production Designers, Set Decorators)
-
Hair/Makeup Artists
-
Production Assistants
-
Other key crew positions
Job Responsibilities:
-
Execute department-specific duties professionally
-
Work efficiently under tight production schedule
-
Collaborate with other departments
-
Maintain safety standards on set
Requirements:
-
2+ years professional experience in your department
-
Full availability July 15-21 in Atlanta
-
Own necessary equipment/kits (where applicable)
-
Strong references from previous productions
Compensation & Benefits:
-
Competitive daily rates (based on position/experience)
-
Meals provided during shoot days
-
Professional working environment
-
IMDb credit
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities