Product Development Coordinator

About Us

NOCTI serves as the largest provider of industry-based credentials and partner industry certifications for career and technical education (CTE) and workforce preparation programs across the nation. Credentials are delivered to a variety of customers including secondary and post-secondary students, adults, teachers, states, and universities. 

Nocti Business Solutions (NBS) is a subsidiary of NOCTI and provides standardized and customized assessment services to business and industry. NBS also provides development, delivery, and management services to industry certification partners as well as Prior Learning Assessments (PLA) to individuals.

Position Summary

This position engages in activities related to all phases of the assessment development and revision process. The Product Development Coordinator assists the Division Manager in fulfilling his/her mission, vision, and priorities.

Essential Duties and Responsibilities

• Develop, manage, organize, and facilitate on-site and web-based assessment development/revision workshops to include job and task analyses, item and job development activities and post-development tasks.
• Engage in the development of assessment support materials including technical manuals, O*NET linkages, test administration materials, and study guides.
• Engage in the proofreading of test booklets, assessment support materials including technical manuals, O*NET linkages, item bank questions, study guides, blueprints, instructor prep packs and other documents and products to ensure correctness and consistency among multiple documents, correct spelling, good language usage, etc.
• Assist with processing and following-up on field comments submitted by clients in a timely manner.
• Assist in recruiting and managing Subject Matter Experts (SMEs) for new test development, test revisions, and other product needs.
• Communicate with SMEs regarding timelines, required work products, their comments, and concerns, and to obtain study guide content.
• Assist with recruiting sites to participate in the assessment piloting phase.
• Draft alignment crosswalks between external content providers and internal assessment blueprints and standards.
• Collaborate with both internal and external individuals on projects.
• Evaluate processes and procedures for continuous improvement.
• Represent division on various committees/teams as needed.

Education/Experience Requirements

Master’s degree in a business or education-related, workforce or organizational development field and facilitation experience with both small and large groups preferred. Consideration may be given to candidates with a bachelor’s degree and three years of experience in a related field that ensures successful performance of the job duties.  

Core Competencies

• Demonstrate strong small and large group facilitation skills.
• Demonstrate strong proofreading skills (e.g., ensuring information is accurate and consistent across multiple documents).
• Ensure all materials produced are error-free (e.g., grammar, spelling, formatting, punctuation).
• Demonstrate proficiency in using word processing, spreadsheet, email, presentation, database, web-based meeting and other collaboration programs, and be willing to learn other programs/software as needed.
• Maintain an overall understanding of the organizations’ scope of work and the client base served.
• Assure understanding of terminology related to the current credentialing marketplace.
• Monitor and evaluate processes and procedures for quality and continuous improvement and make recommendations as appropriate.
• Develop and maintain a broad understanding of work processes, operational flow of each division, and overall organizational procedures.
• Ensure strong customer service skills.
• Utilize project management-related skills.
• Exhibit effective organizational skills.
• Ensure published findings (both internal and external) have been researched and verified.

Skills and Abilities

To perform this job, an individual must be able to successfully demonstrate the following key employability skills:

• Communicate clearly and effectively, both orally and in writing.
• Utilize time management techniques and prioritize as appropriate.
• Maintain a positive attitude and a willingness to be flexible.
• Collaborate as an effective member of a team.
• Problem solve and identify potential solutions.
• Work well under pressure and adhere to deadlines.
• Exhibit professionalism and confidentiality at all times.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands/Work Environment

• While performing the duties of the job, the employee is normally required to sit, stand, and communicate verbally in an office setting.
• The physical location of the setting is an office at corporate headquarters in Big Rapids, Michigan.
• Frequent small group and telephone communication is required.
• Employee may be exposed to loud noise produced by office machines (e.g., printer, copier, scanner).
• Travel and evening hours will be required.

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