General Staff Jobs

Please note: the tentative start date for this position is 8/1/23. Candidates MUST live in the Eastern Standard Time (EST) Zone.

We’re looking for a Customer Success Manager to join a small and growing social media chat services agency that partners with high-profile models and content creators to power audience engagement across their subscriber networks and drive social media sales. In overseeing customer success and quality assurance, the primary objectives of this role are to ensure the highest level of customer satisfaction and keep internal teams directed toward goals and an elevated customer experience overall.

The ideal candidate has small agency or startup experience and is great at creating and implementing processes where they don’t exist and need to. Additionally, you must be an expert communicator with keen attention to detail, a high level of professionalism, and an empathetic nature that establishes trust among customers while instilling confidence in the team’s ability to get results.

Compensation & Culture:

• $55,000 base salary
• Remote-based; work hours for this position are generally 9-5 ET Mon-Friday with flexibility as long as priorities and expectations are met and depending on project timelines and customer needs
• Company-wide commitment to providing employees with a positive and supportive work environment
• Equal opportunity employer and welcome applicants from all backgrounds to apply

Responsibilities:

Customer Success Operations

• Own customer success operations, serving as the primary point of contact for models/creators, their management teams, and internal team leads on all customer-centric subject matter, issues, and solutions
• Provide the best customer experience possible by working with department leads to ensure that the teams execute contract deliverables
• Conduct weekly progress meetings with all customers or their teams to review numbers, discuss future plans, answer questions, etc.
• Manage new customer onboarding in partnership with HR and managers to ensure a seamless onboarding experience and internal teams preparedness (particularly Chat teams)
• Directly oversee Quality Assurance and hold team leads accountable for performance
• Communicate with QA and Chat Services Leads regularly to manage offshore (non-US-based) “Chatters” on all items pertaining to customer accounts
• Work with Chat Services Leads to ensure accountability among Chatters
• Develop and implement strategies to improve customer satisfaction and retention
• Monitor and analyze customer feedback to identify areas for improvement and develop solutions to address them
• Send regular updates and reminders to QA and Chat Service teams on chat guidelines and standards, and provide continuous education and employee reviews to ensure Chatters meet company expectations and standards
• Track customer turnover and coordinate with the finance team to manage invoices upon completion of work and/or agency exit
• Assist with new process and software implementations across the company to ensure all employees are properly trained and following new system protocols
• Regularly review customer placements with HR
• Work closely with the CEO and management team to identify and implement business solutions for growth

Customer Relations

• Make excellent communication a top priority at every touch point of the customer journey – both externally with talent and internally across the agency
• Establish trust and instill confidence in all customer relationships – you’ll be the person they and their teams reach out to with questions, issues, feedback, etc.
• Communicate with professionalism and empathy at all times – your goal is to get the job done and maintain healthy customer/company relations
• Resolve any issues that arise, working with Chat and Quality Assurance managers, and escalating issues to the CEO if absolutely necessary

Requirements:

• Must live in and be available to work during Eastern Standard Time (EST)
• Bachelor’s degree in marketing, communications, business or a related field
• Startup or small agency experience a HUGE plus
• 3+ years of customer success experience
• Tech savvy, expert in digital communications, strong knowledge of social media
• Familiarity with OnlyFans and/or social media subscriber networks
• Strong leadership skills with the ability to motivate and manage a team
• Ability to create and implement processes to get results
• Excellent communication skills, both verbal and written
• Patience, empathy, and a customer-centric approach
• Strong problem-solving skills with the ability to develop and implement effective solutions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience working with off-shore teams is a plus

We’re looking for someone who goes above and beyond to provide exceptional customer service. If you have a background in management, excellent communication skills, and a desire to help drive business growth, we encourage you to apply!

KTeam

IN-OFFICE ONLY – KENT – We are a fast-paced and dynamic start-up!

About Custom Cones USA:

We are a national distributor of cannabis packaging supplies and machine equipment that works with small and large farms, dispensaries, and brands all across the United States and Canada on their pre-rolls, packaging, and machinery. From helping small farms brand and launch their first product, to established brands scaling and expanding states, to even partnering with celebrity brands on unique products. We are a fast-growing e-commerce company with tons of opportunity for growth and development.

About the Opportunity:

We are not looking for average – we are a fast-growing start-up that requires passion, hard-work, and the ability to constantly adapt to new challenges. You thrive on a mix of technical work, creative expression, and collaborative problem solving. You enjoy working with artistic creatives, as well as diving deep into blog and copy writing, email marketing, and SEO analytics. You are experienced in e-commerce and are comfortable juggling many projects ranging from web design improvements, overseeing the graphic design department, leading SEO initiatives, proofing blog posts, and helping with comprehensive marketing projects.

You will be leading the marketing team within our fast-growing company, overseeing our graphic design department, copywriting team, brand manager, and videographer. You must have a creative eye, as you will give input on graphic assets for our website and brands, as well as custom logo and package designs for our clients. You must have a love for writing and a deep understanding of SEO, as you will help optimize blog posts, web pages, and oversee paid advertising. You will report directly to the leadership team and your work will touch every facet of our growing business.

You will lead cross functional marketing projects including management over our Customer Loyalty program, overall website UX/UI improvements, on-site and off-site SEO initiatives, trade show booth design/functionality, email marketing, and much more! Our company is growing fast and there is huge potential for growth. You will not only be working on our industry leading B2B company, but you will help us launch and scale our D2C consumer brands.

IN-OFFICE ONLY – WE ARE A FAST-PACED AND DYNAMIC START-UP

Responsibilities:

• Both write and proof read blog posts, product page copy, and deep dive SEO analytics
• Oversee graphic design department, giving feedback on designs and help prioritize and delegate key projects
• Lead hiring and training for any marketing team positions
• Help coordinate and execute multiple trade shows per year
• Lead new marketing initiatives for both our B2B company, as well as our D2C brands
• Oversee all weekly and automated email marketing
• Assist videography team with storyboarding, planning, and execution
• Develop and monitor KPIs for entire marketing team
• Streamline and automate marketing processes with assistance of technical team and outsource team
• Drive new marketing and advertising campaigns with a strong emphasis on data
• Lead UI/UX improvement projects across our websites
• Project manage cross-functional marketing projects

Qualifications:

• Bachelor’s Degree, preferably in Marketing or Business
• Sound knowledge of SEO and SEO analysis
• Experience with email marketing and related programs
• Minimum two years of experience as a Marketing Manager
• Must have previous writing and SEO experience
• Experience leading and providing creative feedback to graphic designers and videographers
• Comfortable communicating with senior management and leading cross-functional projects
• Experience with PPC advertising
• Strong understanding of e-Commerce and UX/UI

You must be a self-starter to work here! We are a fast-growing start-up and you will be in charge of your domain with the ability to start your own internal projects. If you are looking for a job where you can take on many different responsibilities and learn new skills – please reach out! The right candidates will be flexible, action and results oriented, self-starting, have strong analytical skills, and be comfortable with computer databases and tools. The ideal candidate must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment.

IN-OFFICE ONLY – WE ARE A FAST-PACED AND DYNAMIC START-UP

Benefits:

• Subsidized United Health Care Medical Insurance or $200 Monthly Wellness Funds
• Annual Bonus: 10% of annual salary
• Dental Insurance and Vision Insurance
• 2 Weeks Paid Time Off in your first year as well as paid holidays
• Free Catered Daily Lunches and Snacks/Beverages
• Company Parties and Events

Custom Cones USA

POSITION:

Observability Technical Product Manager

JOB TYPE:

Contract goes until the end of February 2024 with the potential to be extended

LOCATION:

Hybrid – Downtown Chicago, IL

Need to be able to come into the office Tues-Thursday. Working hybrid work schedule.

DESCRIPTION FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:

As an Observability Technical Product Manager, you are an expert of the company’s observability tech stack and are responsible for implementing, managing, and evolving monitoring and observability solutions to ensure the availability, performance, and reliability of our systems. You will use tools like AI Ops platforms, New Relic, Amazon DevOps Guru, and Service Now to ensure that our monitoring and ITSM systems are comprehensive and streamlined. You will troubleshoot issues and identify areas of opportunity to improve our monitoring and observability coverage. You will be expected to learn the technology our observability tools are monitoring, lead your work activities, and provide guidance to observability analysts.

RESPONSIBILITIES FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:

• Integrate observability & ITSM systems to streamline the Incident Management process through use of a unified observability tech stack and common service data model (CSDM).
• Mentor and guide team members on technical aspects of observability technology, particularly when applied to distributed systems (i.e. microservice architecture, Kubernetes)
• Develop, implement and optimize monitoring and observability solutions.
• Analyze monitoring features to identify areas for enablement and improvement.
• Create monitoring dashboards and reports to provide visibility into system performance and give response teams timely reference sources.
• Troubleshoot issues related to the monitoring platforms.
• Work with the response and problem management teams to identify and implement solutions to improve monitoring correlations and monitoring ticket contents.
• Train response teams on new features and optimal operation of monitoring and observability solutions.

REQUIRED SKILLS FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:

• Bachelor’s degree in Computer Science, Business Analysis, Data Analysis or a related field.
• 7+ years of experience in monitoring and observability solutions.
• Experience with tools like AI Ops, New Relic, Amazon DevOps Guru, and Service Now.
• Strong analytical skills and ability to troubleshoot issues.
• Experience working with incident management and on-call response teams.
• Ability to work independently and in a team environment.
• Excellent communication skills.

PREFERRED QUALIFICATIONS FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:

• Experience with cloud-based monitoring solutions.
• Experience with containerization and orchestration tools.
• Experience with scripting languages such as Python or Bash.
• Experience with continuous integration and continuous deployment (CI/CD) pipelines.
• If you are passionate about monitoring and observability solutions and have experience with AI Ops, New Relic, and Amazon DevOps Guru, we encourage you to apply for this exciting opportunity.

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We’ve also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.

EPITEC

Apex Systems is recruiting for a Product Development Manager to work onsite in the Portland, OR area! For immediate consideration, please send an updated copy of your resume to Tyniesha Nottingham at [email protected]**

Title: Product Development Manager

Job Type: Permanent; Direct Hire

Pay rate: $80,000/yr – $100,000/yr DOE

Shift: Monday-Friday; Normal Business Hours.

Location: Clackamas, OR

JOB SUMMARY

The Product Development Manager is responsible for overseeing daily operations and development of our product development team. The position is responsible for overseeing all product development initiatives for the organization.

• Manage staff by utilizing the performance management process, including confirming job responsibilities, establishing goals and job competencies, developing skills, coaching on a continuous basis, and evaluating performance.
• Develop and implement departmental standard operating procedures and train team accordingly.
• Acts as a technical liaison for Sales and Customer Service departments.
• Manages the internal quotation process, including:
• Ensuring complete details are received from Business Development personnel
• New and/or revised formulation research and review
• Working with Purchasing to source new raw materials
• Managing all relevant quotation details, including:
• Setup of new product item details in company ERP system.
• Obtaining new raw material and packaging costs from Purchasing
• Documentation gathering, including material specifications and C’s of A
• Coordinate with Production to determine appropriate manufacturing costs
• Determine finished good testing costs with Quality
• Deliver preliminary quotes to Business Development in a timely manner
• Final quotation creation, and initiation of product activation prior to customer delivery
• Troubleshoots current formulation challenges and supply issues; consolidates, filters, and succinctly communicates data and recommendations in a continual effort to mutually satisfy the needs of both customer and Health Wright Products.
• Determines appropriate formulation calculation changes required for production deviations. Completes formulation deviation form and provides to Quality in a timely manner.
• Completes internal reports and research as needed.
• Effectively manage changes against project schedule, scope and cost, as well as lead the assessment of impact on the larger scope of projects.
• Consult and communicate information about the technology, capabilities, potential alternative manufacturing methods, potential design modifications and material properties to the sales team, customer service.
• Other duties as assigned.
• Must be able to successfully pass all job-related tests and certifications required for working in a cGMP, quality environment including but not limited to inspections and GMP requirements to perform essential functions of the job. Must re-qualify every year on all job-related tests and certifications as job or qualifications require.

Qualifications:

• Bachelor’s degree in Chemistry, Biology, Physics, or Engineering required. MBA or equivalent experience preferred
• Minimum 5 years of experience in product development, operations, technical sales, or QA required
• Formal training in Continuous Improvement, LEAN, or Six Sigma preferred
• Mathematical Competencies Related Formulation Development
• Strong Project Management Skills F. Strong Problem Solving/Analysis Skills
• Strong Computer Aptitude with experience in ERP systems
• Knowledge of Dietary Supplement Ingredients
• Knowledge of CFR Part 111 and 101
• Ability to talk with customers in sales support and Business Development role
• Intuitively organized, and anticipates team needs that have not been vocalized
• Proven leadership and excellent written and verbal communication skills, including an ability to clearly communicate with both business and technical audiences
• Ability to encourage cooperation and gather information from many individuals
• Self-Managing, acting as an entrepreneur in this role
• Ability to review hard copy and identify issues, an example would be identifying missing elements or incorrect text

Client Benefits:

FOLLOWING MONTH after start date

Health, Vision, Dental, Short, Critical, Life and Pet Insurance

• After 90 Days
• Paid time Off (rates are prorated per your start date) + Paid Holidays
• Quarterly Performance-Based Reviews for yearly Merit Increase eligibility
• After 1 Year
• 120 Hours of Paid Vacation (separate bank from PTO)
• 401k Matching and Education Assistance Program
• Annual bonus (granted per company goals)
• COSTCO Membership (new hires can participate during our annual sign up/renewal period in March)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems

About Us

NOCTI serves as the largest provider of industry-based credentials and partner industry certifications for career and technical education (CTE) and workforce preparation programs across the nation. Credentials are delivered to a variety of customers including secondary and post-secondary students, adults, teachers, states, and universities. 

Nocti Business Solutions (NBS) is a subsidiary of NOCTI and provides standardized and customized assessment services to business and industry. NBS also provides development, delivery, and management services to industry certification partners as well as Prior Learning Assessments (PLA) to individuals.

Position Summary

This position engages in activities related to all phases of the assessment development and revision process. The Product Development Coordinator assists the Division Manager in fulfilling his/her mission, vision, and priorities.

Essential Duties and Responsibilities

• Develop, manage, organize, and facilitate on-site and web-based assessment development/revision workshops to include job and task analyses, item and job development activities and post-development tasks.
• Engage in the development of assessment support materials including technical manuals, O*NET linkages, test administration materials, and study guides.
• Engage in the proofreading of test booklets, assessment support materials including technical manuals, O*NET linkages, item bank questions, study guides, blueprints, instructor prep packs and other documents and products to ensure correctness and consistency among multiple documents, correct spelling, good language usage, etc.
• Assist with processing and following-up on field comments submitted by clients in a timely manner.
• Assist in recruiting and managing Subject Matter Experts (SMEs) for new test development, test revisions, and other product needs.
• Communicate with SMEs regarding timelines, required work products, their comments, and concerns, and to obtain study guide content.
• Assist with recruiting sites to participate in the assessment piloting phase.
• Draft alignment crosswalks between external content providers and internal assessment blueprints and standards.
• Collaborate with both internal and external individuals on projects.
• Evaluate processes and procedures for continuous improvement.
• Represent division on various committees/teams as needed.

Education/Experience Requirements

Master’s degree in a business or education-related, workforce or organizational development field and facilitation experience with both small and large groups preferred. Consideration may be given to candidates with a bachelor’s degree and three years of experience in a related field that ensures successful performance of the job duties.  

Core Competencies

• Demonstrate strong small and large group facilitation skills.
• Demonstrate strong proofreading skills (e.g., ensuring information is accurate and consistent across multiple documents).
• Ensure all materials produced are error-free (e.g., grammar, spelling, formatting, punctuation).
• Demonstrate proficiency in using word processing, spreadsheet, email, presentation, database, web-based meeting and other collaboration programs, and be willing to learn other programs/software as needed.
• Maintain an overall understanding of the organizations’ scope of work and the client base served.
• Assure understanding of terminology related to the current credentialing marketplace.
• Monitor and evaluate processes and procedures for quality and continuous improvement and make recommendations as appropriate.
• Develop and maintain a broad understanding of work processes, operational flow of each division, and overall organizational procedures.
• Ensure strong customer service skills.
• Utilize project management-related skills.
• Exhibit effective organizational skills.
• Ensure published findings (both internal and external) have been researched and verified.

Skills and Abilities

To perform this job, an individual must be able to successfully demonstrate the following key employability skills:

• Communicate clearly and effectively, both orally and in writing.
• Utilize time management techniques and prioritize as appropriate.
• Maintain a positive attitude and a willingness to be flexible.
• Collaborate as an effective member of a team.
• Problem solve and identify potential solutions.
• Work well under pressure and adhere to deadlines.
• Exhibit professionalism and confidentiality at all times.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands/Work Environment

• While performing the duties of the job, the employee is normally required to sit, stand, and communicate verbally in an office setting.
• The physical location of the setting is an office at corporate headquarters in Big Rapids, Michigan.
• Frequent small group and telephone communication is required.
• Employee may be exposed to loud noise produced by office machines (e.g., printer, copier, scanner).
• Travel and evening hours will be required.

NOCTI

Acara Solutions is looking for a Product Line Manager for an establish and growing Client in the medical device/ electronics industry.

• Direct Placement
• Remote or onsite in either Boston, MA or Long Island, NY
• $150k (flexible based on experience)
• Excellent benefits package and bonus structure
• Travel, both domestic and international, up to 25% of work time

ESSENTIAL RESPONSIBILITIES:

• Manages lifecycles of multiple Client product lines from concept through launch, to end of life and obsolescence. These products lines will likely be at different stages of their respective lifecycles.
• Reports to Senior Management on the P&L performance of assigned Product Lines.
• Monitors global market trends for new opportunities, and refines understanding of user needs in Client target markets through research and customer visits.
• Assesses viability of product concepts & customization requests to meet worldwide market, financial, and technology goals.
• Defines product plans, including critical features, price targets, profit, return on investment (ROI), competitive strength, and value delivery.
• Guides development and manages tradeoffs of specifications & schedules for new products and/or services.
• Manages engineering priorities for assigned product lines assuring alignment of engineering efforts with business goals and customer requirements.
• Interfaces with Global Sales, Research and Development, Engineering, Worldwide Customer Support, Operations, Corporate Marketing, Quality, and other partners to ensure new offerings meet technical specifications, cost targets, delivery commitments, and achieve customer adoption.
• As needed, coordinates with external partners, Business Development, alternative channels, and third-party integrators.
• With Corporate Marketing, drives naming, positioning, literature, collateral, web content, and launch activities.
• Coordinates regular forecasting and demand analysis with Sales.
• May be responsible for managing Product Managers and other Marketing staff members directly reporting to this position, including personnel issues, budgets, and activities.
• Uses market research and competitive analysis as needed in these activities to maximize Client global market advantage.
• Defines and implements sustaining & end-of-life strategies for mature or declining product lines.
• Assists with annual business planning, marketing tools, and infrastructure as needed.

EXPERIENCE:

Required

• B.S. in Electrical/Electronic Engineering or Science, or equivalent.
• 7 years’ experience with High Voltage power products (AC/DC or DC/DC) or High Voltage applications in a product management / product marketing or related position.

Preferred

• Advanced degree, including M.S., Ph.D., or MBA
• Experience of the Medical and Life Science Markets with knowledge of end-equipment design needs and lifecycles highly desirable..

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Acara Solutions, An Aleron Company

This is an on-site opportunity. *Only candidates residing in the Austin, TX area will be considered.

Job Title: Product Manager

Client Location: Austin, TX

Starting: ~3 weeks from offer

Salary/Pay Rate: $49.99/Hour W2 + Benefits & 401k match

Hours: Full-time

Duration: 11 months with potential to extend/convert

Job Description:

Responsibilities:

In this role, you will support the digital messaging channel and platform health strategy, including how we make data driven decisions. You will also contribute to the product roadmap with the digital messaging leadership team including our technical partners. You will work alongside the team of product managers who will implement tools, processes and reporting to ensure a performant, scalable, and reliable system.

The team is responsible for:

• Strategy – Envision the future and build the near-term and long-term outcome oriented roadmaps for the health of the digital messaging platform and channels
• Execution – Own and drive the definition, creation, development and implementation of solutions that gauge the health of our platform and channel
• Client service – Ensure reliability of systems to deliver digital messaging to our clients and provide scalable production support processes to resolve client issues
• Partnership – Collaborate with technology, design, marketing and others in delivering value to our clients

What you’re good at:

• You will be part of a hardworking team of digital product managers, who oversee the implementation and ongoing production support health of the channel.
• You will focus on outcomes and use OKRs to get results for our clients, firm and team.
• You will support the creation of capabilities which enhance our client’s digital messaging platform and channels.
• You will support the generation of new ideas based on data, analytics, insights, market trends, and interactions with partners, clients and prospects.
• You will own the product roadmap for the production support team
• You will participate in monthly and quarterly statement audits
• You will champion Agile methodologies, leading and participating in the product owner activities including daily stand-up meetings, sprint planning sessions, backlog prioritization, user story preparation and demos.
• You will execute brilliantly in a fast paced environment.
• You will work cross-functionally with technical, design, business, and compliance counterparts to define product release requirements and investigate production issues as they arise.
• You will balance functionality against complexity on a highly visible platform which will serve tens of millions of clients.
• You will be contribute to developing, monitoring and reporting on key metrics for performance, availability, security and scalability of the platform and channels.
• You will contribute to the awareness and engagement plan for channel health and provide relevant and concise updates to partners and leadership teams.
• You will serve as a channel subject matter authority and evangelist to partners.

What you’ll have:

• Enjoy being a leader with vision who naturally challenges the status quo
• Strategic problem solver with the ability to formulate compelling vision and strategy and translate that to substantial roadmaps and results.
• Strong knowledge base and experience developing or leading digital platforms, coupled with knowledge of the underlying technology, both current and emerging.
• Experienced in creating clarity in the performance, security and availability of our platform and channel as well as how to optimize the client experience in relation to performance, security and availability
• Ability to influence and build strong relationships across multiple levels of the organization
• Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams.
• Skilled at working cross-functionally with technology, service, marketing and product teams to lead the entire lifecyle of a digital platform.
• Prior experience as an Agile Product Owner or leading scrum teams is preferred, with a deep understanding of agile.
• Prior experience with scaled agile and SAVE models preferred.
• Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment
• Self-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction
• Confidence communicating and tailoring messaging to a variety of audiences, including senior leadership
• Good understanding and/or experience with financial services regulations is a plus
• Bachelor’s degree required (MBA preferred)
• 4+ years digital product owner experience

Aquent

Role/Title: Digital Marketing Manager (CRM)

Location: Horsham, PA

Salary Range: 80,000 – 96,000

Hybrid – 3 days in office

Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.

Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.

We care, we’re honest, and we hustle—that’s what makes us Clutch.

Clutch is looking for a Digital Marketing Manager for a client of ours.

Responsibilities:

• Develop and manage a lead generation and nurturing strategy.
• Manage budgets and exceed campaign goals based on key metrics, with a focus on order volume.
• Provide timely reports and analysis on campaign and channel performance.
• Manage relationships with third-party vendors for CRM campaign execution.
• Lead strategy development and oversee a team implementing personalized email, SMS, and push notification campaigns.
• Monitor and advocate best practices for email, SMS, and push notification performance.
• Collaborate with internal teams to develop customer journeys and campaigns.
• Create and execute a testing framework to optimize growth, customer experience, and sales.
• Analyze email campaign metrics, including unsubscribe and bounce rates, ensuring compliance with regulations.
• Stay updated on competitive CRM landscape and trends, implementing test and learn approach for channel optimization.

Required skills:

• degree and minimum of 5 years experience in email marketing, lead generation, marketing automation, web analytics, and team management.
• Ability to multitask and meet deadlines.
• Collaborative team player with independent work capabilities.
• Up-to-date knowledge of email marketing trends and measurement.
• Experience with CRM and email marketing, with SMS marketing as a plus.
• Familiarity with Google Analytics preferred.
• Proven track record in audience segmentation, campaign development, and customer engagement.
• Strong project management skills, including timeframes, dependencies, and risk assessment.
• Analytical mindset with ability to handle and analyze large datasets.
• Attention to detail and results-oriented mindset.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office applications (Excel, Word, PowerPoint).

Must be able to work in the Horsham, PA area and have the required skills to be considered for this role.

If you are interested in this opportunity, please apply today.

#LI-CLUTCH

Clutch

Williams Lea is hiring for a Digital Marketing Coordinator for our Columbus, OH office to work Monday to Friday 9:00 am to 5:30 pm!

Pay: $25.00+/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to on-site Gym and Café
• Company Provided Parking
• Additional Employee Perks and Discounts

Job qualifications

■ Associate’s or bachelor’s degree in marketing, communications or business preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the role.

■ Two years’ experience in a professional service organization required. 2+ years’ experience preferred; law firm experience and pitch/proposal experience a plus.

■ Advanced MS Office skills with understanding of Word formatting

■ Excellent organizational skills, time management and ability to multitask

■ Excellent Attention to detail with emphasis on accuracy and quality.

■ Familiarity with Vuture, InterAction or other CRM applications, ,

■ HTML knowledge required

■ Strong verbal and written communications skills

■ Ability to build strong relationships with clients

Job duties

(* denotes an “essential function”)

■ Layout, test and circulate HTML email drafts with Business Development teams, partners and others, making changes as needed.

■ Assist in building distribution lists and segmenting contacts in the CRM database across multiple criteria for mailings.

■ Send emails using the email merge tools.

■ Help to enforce the firm’s data protection and anti-spam policies related to this work.

■ Make HTML email templates and change existing templates to support business needs.

■ Configure, test and set up email layout and web response forms to support global Business Development email campaign tracking, and event registration and management.

■ Create InterAction folders and fields to support events.

■ Produce follow-up reports and metrics for email campaigns and events.

■ Help to support global team on consistent email marketing system usage.

■ Suggest improvements to the business processes, and to reports generated by the system.

■ Perform data stewarding duties to assist in the maintenance and administration of client and contact data in the firm’s Client Relationship Management system.

■ Troubleshoot bugs, broken links and other problems.

■ Performs other responsibilities and ad hoc tasks as assigned

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

#piq

Williams Lea

Role/Title: Director of Digital Marketing

Location: Nashville, TN

Salary Range: 85,000 – 100,000

Onsite

Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.

Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.

We care, we’re honest, and we hustle—that’s what makes us Clutch.

Clutch is looking for a Director of Digital Marketing for a client of ours.

• Responsibilities:Control campaign spending, optimize performance, and offer strategic recommendations.
• Review and edit content for SEO compliance and stay updated on industry trends.
• Conduct A/B tests, collaborate with designers, and troubleshoot website issues.
• Manage and optimize digital marketing campaigns, including budget monitoring, bid management, keyword research, on-site conversion, and strategies.
• Coordinate with clients, executives, and creative director for timely campaign launches.
• Develop and maintain microsites, advertising ecosystems, and track campaign components.
• Generate reports, provide updates, and create visually appealing PowerPoint presentations.

• Required skills:Familiarity with programmatic platforms and Google Tag Manager.
• Ability to build landing pages in WordPress, with knowledge of HTML, CSS, and JavaScript as a plus.
• 5-7 years of digital marketing experience, specializing in paid campaigns.
• 3-5 years of digital strategy and leadership experience.
• Proficiency in data-driven marketing strategies and organizational skills.
• Competence in Microsoft Office 365 and digital analytics tools like Google Analytics.
• Experience with data visualization tools like Google Data Studio.
• Self-motivated with a growth mindset, and agency experience is beneficial.

Must be able to work in the Nashville, TN area and have the required skills to be considered for this role.

If you are interested in this opportunity, please apply today.

• #LI-CLUTCH

Clutch