About WelcomeHome
WelcomeHome is an Atlanta-based start-up SaaS company with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.
In this fast growth industry, WelcomeHome has launched a product that is the first to (a) leverage AI and machine learning, (b) be designed for mobility and (c) integrate across email, phone and complementary platforms.
With this clear differentiation, since launch in 2019, we have experienced incredibly rapid growth, expanding from 4 to 40+ employees.
WelcomeHome’s differentiation extends beyond the best software in the space. Clients receive white glove support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.
About The Role
As a Customer Success Manager, you will work directly with our Director of Customer Success to ensure customers quickly adopt WelcomeHome and then continue to use and love our system. For assigned clients, you will serve as the face of the company, to both the senior-most executives to the community users. Responsibilities include:
- Onboarding new clients by configuring the software to match the communities’ sales standards and terminology
- Training community Sales Directors, whether on-site or via video conference
- Elevating key needs to the company’s senior leadership
- Mining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performance
- Conducting Quarterly Business Reviews with our clients’ senior sales leaders
This position is based in our Atlanta office. While WelcomeHome supports remote work, employees are only eligible after 6 months of full-time employment.
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:
- 2+ years in customer success in a software environment (required)
- Strong problem-solving ability
- Excellent written and interpersonal communication skills
- Critical thinking and data analysis skills
- Prior experience in a start-up a plus
What You’ll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you’ll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
If interested, please apply via LinkedIn or reach out to [email protected].
WelcomeHome Software
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