General Staff Jobs

Be at a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between employers. Today, MissionSquare Retirement serves more than 1.5 million participant accounts, and more than 9,000 retirement plans across the country. We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement’s Client Experience Team.

The Sr. Research Manager – Online Community Management will develop insights for the company through the management of online communities, manages all aspects of the online research community which will consist of participants, plan sponsors and other stakeholders. This includes managing the community membership, curate and/or develop content in collaboration with all parts of the organization, manage the calendar, and lead the creation of findings and insights based on community activities.

Essential Functions for this role include:

• Serves as the subject matter expert (SME) for the online community
• Leads and manages research projects from ideation through execution
• Primary contact with online community platform
• Partners with product, operations, compliance, and marketing to develop content and activities that supports company goals and projects
• Manages the community membership and engagement across stakeholders
• Develops unique insights from community activities and varied data points; dreams big

If you have the following credentials, we encourage you to apply:

• Minimum of 5 years’ experience in research and/or analytics required.
• Proven project or program management experience preferred.
• Strong writing skills and ability to incorporate data and trends in clear, concise, vibrant prose or data visualization.
• Knowledge of financial services retirement industry and/or local governments preferred.

To benefit your career and support your wellbeing, we offer:

• Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contributions
• Varied incentive plans
• Flexible/Hybrid work schedules
• Wellness programs
• Tuition reimbursement
• Professional and career development courses
• Mentoring programs
• Volunteerism program

As a company, MissionSquare Retirement is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

Positions at this location require a COVID-19 vaccination. Offers of employment are conditioned upon the successful candidate providing proper proof of vaccination status prior to employment and pursuant to applicable law.

MissionSquare Retirement

Job Title: Microsoft Dynamics CRM Project Manager

Location : Farmington, CT (Onsite)

Duration : Full-Time

Job Description:

More than 12 Years of experience in solution designing, architecting, and implementing Identity and Access Governance projects.

Experience of working on full life cycle implementations across multiple versions of Dynamics CRM D365

PMP, Prince2-Practioner certified.

Overall project management (Risk, Scope, Quality, Resource Utilization, etc.)

Service delivery management

Ensure timely deliveries of all requirements

Manage dependencies and communication | Conduct status meetings and facilitate issue resolutions

Work on project-based resource planning & Capacity Management

Expertized in coaching Agile principles and DevOps practice methods.

Identify and implement process improvement and knowledge management

Review engagement dashboards and SLAs along with various Client Company stakeholders & Drive Continuous Improvement

Implemented a complete life cycle of at least 8 to 12 projects.

Also have done projects on-premises/ cloud, support, upgrade, and Migrations.

Knows the MS methodology well; able to articulate and understand the pain points of customers.

Should be customer-facing with excellent analytical and communication skills.

Project Management experience for Support and Maintenance projects for 5+ years.

Good to have skills

Scrum Master Certified, AWS Architect, 6Sigma & ITIL

ITIL-certified PM preferred.

Axius Technologies Inc.

Hybrid in Hartford preferred | Open to 100% Remote

Our client, a leader in the insurance industry, needs a Project Manager who has experience leading marketing initiatives to join their team.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Integrated Marketing Project Manager:

• Support day-to-day project management in implementing marketing deliverables
• Work across multiple teams and functions to drive multiple large initiatives forward concurrently
• Create detailed project plans and timelines for integrated campaigns, track production, secure reviews and approvals from key stakeholders, and ensure marketing assets are delivered on time and on budget
• Keep team members accountable for assigned tasks and ensure marketing projects are completed on time and within budget
• Coordinate resources, schedules, and porject deliverables to ensure cross-functional team is aligned

Requirements of the Integrated Marketing Project Manager:

• Bachelor’s degree and 5+ years of PM experience with 2+ years in marketing; PMP or CAPM preferred
• Strong understanding of digital marketing development is a must
• Demonstrated track record working with multiple clients on marketing campaigns and creative development
• Strong experience using project management tools is a must; Workfront is a preferred platform
• Computer skills – proficient/expert in PowerPoint, Excel, Word, etc.
• Strong organizational, structure, and communication skills
• Self-starter who enjoys solving problems and finding improvement opportunitiesy

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].

Job ID: 378273

Eliassen Group

Voice of the Customer Manager

Hybrid in Colorado Springs

Full Time, $82-107K + 15% Bonus + Benefits

Job Description

Our client is seeking an experienced, Voice of the Customer (VOC) Manager to support the needs of our rapidly growing business. This is a unique opportunity to further expand customer (member) listening posts across the business, enhance program maturity, and improve our member experience to accelerate growth and enhance our members’ financial quality of life. You will have the opportunity to work cross-functionally to understand and dive deep into member data to reduce decision risk, increase profitability, and inform the evolution of best-in-class member experiences. A successful candidate will have direct, hands-on experience leveraging customer feedback to drive business results and building relationships, and influencing cross-functional stakeholders at all levels across the organization. Our client strives to create a positive, supportive, and diverse culture. We look for people who are curious, collaborative, and aligned with our mission of enhancing customer (member) financial health.

Essential Functions

• Measure the customer (member) experience by managing multiple, ongoing, transaction, and relationship surveys. Expand listening posts to encompass all channels and product lines. Continuously identify, evaluate, enhance, and update relevant customer feedback data sources. Lead the evolution of the program as we progress from solicited to unsolicited feedback and incorporate predictive and advanced analytics to support recommendations and measure results.
• Engage in dialogue with stakeholders to understand the root causes of customer feedback, and the impact of changes to the customer experience, aiding the interpretation of VOC insights. Act as an enabler for customer experience activities – deliver best practices, tools, and guidance across the organization, and work in close collaboration with executives and internal partners to identify and prioritize customer experience projects.
• Analyze disparate sources of data to identify data patterns and customer pain points including external benchmarks, consumer demographics, and internal operational data. Leverage insights to provide actionable recommendations to improve customer experience via training opportunities, process improvements, product development, technology enhancements, etc. Link metrics to business performance and develop strategic action items that drive results.
• Provide support and direction to more junior team members and serve as a mentoring peer. When assigned direct reports and under the guidance of your immediate supervisor, handle supervisory duties such as approving time off, performance reviews, and disciplinary actions.
• Bank Secrecy Act: Remains cognizant of and adheres to Our client’s policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position:

• Bachelor’s Degree in Statistics, Marketing, Psychology, or similar fields of study.
• Master’s Degree MBA (Preferred)
• 4+ years’ of experience in research, analytics, and customer strategy
• 2+ years’ of partnering with stakeholders to develop actionable insights which enhance the customer experience and drive business results.
• 1+ years’ team leadership experience (Preferred)

Technical or Specialized Knowledge/Skills:

• Knowledge/use of business-related PC applications, such as Excel, Word, Outlook, and PowerPoint.
• Experience completing an in-depth analysis of structured and unstructured data, identifying the root cause of customer issues/pain points, and making recommendations for training opportunities, process improvements, and/or technology enhancements.
• Technical and operational understanding of the relationship and transactional VOC surveys and KPIs including NPS, CSAT, and CES, and leveraging insights in a closed-loop system.
• Empathy to see the world through the customer’s (members) eyes. Acts as an advocate for our members and builds a customer-centric culture.
• Written and verbal communication skills with the ability to clearly articulate insights and implications to the business.
• Ability to create compelling presentations to communicate key findings and recommendations, and influence cross-functional stakeholders and senior management.

Interactive Resources – iR

Day to Day:

• Define problem areas of the product, including complex issues, and create clarity for the team.
• Use data insights to evaluate and inform product strategy.
• Develop and own the roadmap for the team for their product based area based on company strategy.
• Create alignment within the teams by communicating with a broad range of stakeholders (R&D leaders, manager and cross functional partners).

Required Skill Sets:

• 5+ years in a product management role.
• Experience owning products that have strong data components.
• Experience building messaging products and leveraging social media messaging (or other chat tools).

Find Great People | FGP

Senior Product Manager | Internet of things (IoT) | Cyber & Network Security

Location: Hybrid in New York or San Francisco

Salary: $150k – $200k base salary + equity

We are partnered with a leader in the smart building tech space to help them hire a Senior Product Manager to lead their security technology.

You will be responsible for owning the product vision and go-to-market strategy for their new security products.

Experience required:

• 5+ years of Product Management experience, primarily building B2B/SaaS products
• Exposure working for a Cyber/Network Security company or directly building security focused products
• Strong knowledge of IoT products
• Ability to perform under pressure with strict time deadlines
• Excellent communication and presentation skills
• Passionate about IoT and Security technology

If you’re interested in learning more please apply with your CV/Resume.

TDA

Marketing Program Manager

IDR’s largest client is seeking a Marketing Program Manager to join its team! This is an Remote position!

Responsibilities of the Marketing Program Manager include:

• Managing the marketing program by collaborating with cross functional teams
• ·Communicating the program plans, managing the marketing budget and ensuring the program stays on track
• Creating metrics and reports to accesses the development status

Required skills/experience of the Marketing Program Manager include:

• 5+ years professional Marketing Management experience in a large organization
• Knowledge of Lean principles
• PMP certification preferred
• Insurance industry experience

What’s in It for you?

• Join a flexible, friendly, laid-back work environment
• Enjoy extremely competitive compensation and benefits package
• Enjoy true work/life balance
• Join an extremely secure organization that offers job stability

IDR, Inc.

JOB DESCRIPTION

Push business expectations further by joining a diverse team of collaborative individuals with one thing in mind; bridging the gap to customer empowerment. You’ll have the opportunity to influence change within an industry that has served as the backbone of society since the beginning of the industrial revolution. Regal’s Commercial Systems business is fortunate to have a hand in igniting this digital transformation as we apply insights from customer behavior, develop skillful content, and implement constant feedback to enhance a frictionless digital customer experience through a high performing team that will drive us into the future. The Digital Team is seeking talent that will, not only, strategize and execute researched decisions, but also approach each task with determined interest. You’ll have the opportunity to work with emerging technologies, from various mature customer, product, ecommerce technologies to more upcoming machine learning and artificial intelligence applications.

Our team is waiting for the next great addition, reach out today for more information.

This role will support our Commercial Systems division’s overall Digital Customer Experience (DCX) product portfolio with focus on Small-Medium customer growth, 80/20 initiatives to maximize growth on the best fit customers and most profitable products and will also be a key player driving implementation and coordination of digital efforts for profitable growth through enhanced digital customer experience. As a Product Manager you will be responsible to drive the top level strategy, business objectives desired timing, and a vision of solution direction, while also converting strategy and solution vision into the product vision by creating the backlog of epics and user stories. The Product Manager collaborates and is supported by business analysts, designers and technical architects who will capture detailed requirements and manage the development process.

KEY RESPONSIBILITIES

• Provide strategy and priority guidance for business(es) s/he represents regarding digital activities (eg. digital campaigns for IMCs, requirements for enhancements, web content needs, etc.)
• Drive product strategies and long term vision to build best in class digital products. Partner with business teams and agile product teams to build product roadmaps that will be incorporated in to the broader company product portfolio plan. Ability to craft a product vision (short to long term) and convert that into a concrete strategy
• Participate in market research, validation, and whitespace analysis to identify new opportunities for new and existing features and functionalities
• Conduct user research, gather business requirements, draft user stories and usability studies, collaborating with designers, developers and research teams from end to end of the process.
• Implement and breakdown customer on-boarding roadmap into epics and group user stories
• Lead product data changes as needed to support the customer experience.
• Act as an interface and customer advocate to ensure customer, user and business needs are addressed.
• Represent customers, users and business with IT PM & QA team in grooming sessions.
• Collaborate with business team members and customers to gather requirements, define project scope, and ensure timely, high-quality completion of work.
• Perform analysis on website, search, and campaign performance metrics and make appropriate recommendations for improvements.
• Ensure proper solution design and implementation of key eCommerce feature’s to support the longevity and speed of business strategy.
• Head digital projects and agile product implementation between multiple different IT and business teams to gain requirements, approvals and ensure timelines are kept that align with business needs.
• Applies values, business strategy, policies, and experience to make complex decisions in ambiguity and with uncertain consequences.
• Ability to measure performance through analytics and transform the results into actionable plans

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree or related field and a minimum of 5 years of relevant experience or a Master’s degree with a minimum of 3 years’ experience
• Exceptional written and verbal communication skills.
• Flexible and willing to accept a change in priorities as necessary
• Experience managing digital campaigns such as social media marketing, display ads, search marketing, etc.
• Understanding of common eCommerce, database, API and networking structures
• 3-5 years of experience in e-commerce project management
• Can communicate with senior leadership demonstrating confidence and clarity
• Experience articulating customer pain points and a product vision
• Ability to connect common eCommerce product metrics to business goals
• Experience running voice of customer research initiatives
• Experience with prioritization frameworks and running product road maps in a structured way
• This position is based at our downtown Chicago location. This will be a hybrid schedule with the expectation to be onsite 1 week every 6 weeks for team collaboration.

#LI-Hybrid

Regal Beloit Corporation

An excellent full time job opportunity for Director of Analytics with our Premium client in Fort worth, TX.

Job Title: Director of Data Analytics

Local Candidates in Dallas area will be considered

Full Time Position/Onsite Role 3 to 4 days a week in Fort worth, TX

Salary Range: $150k Per Annum to $180k PA plus Bonus: 15% plus ESOP: 15%

The Director of Analytics will be responsible for leading a team of analytics experts in the delivery and implementation of analytics solutions across the enterprise. As part of the Enterprise Data & Analytics Team, the Director of Analytics will shape the culture of analytics. This role reports into the Chief Data Officer.

The Director of Analytics will use our business intelligence platform and industry best practices to partner with the First Command business owners to rationalize data needs that are critical to our path to business agility. This role will also drive the adoption of self-service analytics across the organization.

The ideal candidate is a strong leader who is outcome-focused and has a collaborative style that fosters teamwork. They will be required to work across multiple groups and initiatives.

What will you be doing?

• Work with the Chief Data Officer to develop, communicate and deliver the Enterprise Analytics Strategy
• Lead and mentor a team of BI Engineers, ensuring they have the right skillsets to support the analytics strategy
• Deliver analytics solutions in an agile manner by utilizing an analytics Pod framework
• Manage analytics intake by working with the business to understand requirements in order to create features and user stories for analytics delivery.
• Prioritize and size featuresstories and allocate resources to backlog work items for development
• Review production support issues and assign priority and resources to remediate
• Manage the delivery of all work items by:
• Holding daily stand ups with the analytics team to track work items and identify blockers
• Clearing blockers
• Resolving complex reporting issues
• Following up on and clearing stalled production tickets
• Ensuring the quality and consistency of the team’s output
• Integrate the Enterprise Analytics team with the department teams (such as Sales Analytics, Finance analytics, etc) to allow for rapid turnaround of analytics requests through use of the Analytic POD framework
• Provide architectural guidance for the Power BI implementation including analytics governance
• Provide expertise and guidance to analytics team around analytics development best practices
• Develop dashboards and reports as needed to supplement team velocity
• Work with Chief Data Officer to rollout the analytics engagement model (POD framework) to the rest of the business

Expected outcomes of role:

• Increased velocity of analytics delivery through
• Active engagement with business stakeholders
• Implementation of the agile Analytics POD framework
• Active management of work backlog
• Increased quality of analytics delivery through
• Architectural and governance guidance
• Active management of production tickets and backlog items
• Mentorship of the analytics team through provision of expertise in analytics development and guidance towards additional training

Who will you be leading?

Direct management of a team of 8 – 12 associates is required. In accordance with company policy and procedures:

• Supervises and assigns project and task level work
• Coaches team members for professional development
• Interviews, assesses and on-boards new team members
• Provides both formal and informal feedback to team members
• Informs senior leadership of individual assessments and performance reviews
• Recommends staffing solutions based on the needs of the corporate strategy

What skills/qualifications do you need?

Education

• Preferred – Bachelors Degree in Computer Sciences or Business related degree

Work Experience

• 7+ years’ experience including prior data practice and team management experience
• Expert in leading and transforming manual reporting methods to industry standard platforms and tools;
• Expert in delivering analytic solutions
• Expert with visualization & data story telling using tools such as ThoughtSpot, Power BI (preferred), Tableau
• Expert in SQL with advanced data analysis & data profiling techniques
• Expert in leading and implementing data mapping, data lineage and data consolidation strategies and methods;
• Strong experience delivering analytics solutions using an Analytics Pod Framework
• Strong experience in conceptual, logical and physical data design;
• Strong experience in data management practices and data governance process;
• Strong experience in project, program and portfolio management planning and execution; SAFe Agile and/or SCRUM experience is required;
• Experience or strong understanding of digital and operational analytics is preferred;
• Financial services industry experience or other highly regulated industry experience is preferred;
• Experience in strategic enterprise data and analytics transformation program in another company is a plus.

Required Knowledge, Skills and Abilities

• Required skills for management and leadership: Strong verbal and written communication skills, ability to facilitate business and technology user group sessions, ability to translate strategy into actionable plans that are delivered, ability to structure and breakdown work for team execution
• Required Business Delivery: defining requirements and assessments, conceptual designs, business outcome definition and validation
• Required Technical Delivery: Demonstrated expertise in full data SDLC including design and quality management, strong understanding of database design and support activities; strong understanding of query development such as T-SQL or PL/SQL; and strong understanding ETL workflows and data lineage.,
• Preferred Tools: Proven skills in analytics tools such as Power BI, Analytics CRM, Alteryx, Azure Data Factory, Azure Synapse Analytics, Snowflake, Informatica suite, MS SQL, Oracle, SPSS, SAS or Big Data tools. Understanding in the use of scripting and program languages such as R, Python, Java or like languages

If interested in this role, please feel free to call me at 281-702-3852 and apply here or send your resume to [email protected].

Prudent Technologies and Consulting, Inc.

We’re looking for a motivated and passionate Director of Marketing to join an established, well-loved home decor brand in the Arlington, Texas area. Overseeing all areas of marketing campaigns, this individual will lead a small but mighty team and work collaboratively with multiple departments to expand the brand for further success.

• 7+ years in consumer product marketing with digital marketing experience.
• Lead and execute wholesale catalog development, digital marketing strategy, trade marketing strategy and all company communications.
• Team leadership with strong communication and problem-solving skills.
• Proficiency with Adobe Commerce/Magento and Microsoft Sharepoint.

Global Recruiters of Covington (GRN)