Log InSign Up
HomeCustomer Service Manager

Customer Service Manager

Job description:

Our client is a leading manufacturer and distributor of custom-building materials and needs an CSR/Inside Sales Manager. You will be a crucial role in ensuring customer satisfaction while maintaining a high level of service quality for the organization. They are looking for someone who has a great proven track record of success, a great attitude and is excited for a great career

opportunity.

Responsibilities:

1. Oversee and lead a team of customer service representatives, providing guidance, coaching, and support to ensure the team delivers exceptional customer service.

2. Monitor customer feedback and address any issues or complaints promptly and effectively.

3. Develop and implement strategies to increase revenue from current accounts by upselling and introducing new products to customers.

4. Establish and maintain service standards, policies, and procedures to ensure consistent delivery of high-quality service.

5. Conduct performance evaluations and provide feedback and guidance for improvement.

6. Identify and implement process improvements to enhance overall efficiency.

7. Collaborate with other departments to ensure seamless coordination and alignment of customer service efforts with organizational goals and objectives.

8. Assist Regional VP in various projects.

Qualifications:

1. Three plus years of experience in a leadership or supervisory capacity in a customer service or inside sales role.

2. Excellent verbal and written communication skills are essential.

3. Strong leadership and people management skills are necessary to motivate and inspire the team, resolve conflicts, and drive performance.

4. Possess strong problem-solving and decision-making abilities to address customer issues, analyze data, and implement effective solutions.

5. The ability to adapt to changing customer needs, priorities, and business requirements is crucial.

6. Familiarity with customer service software and CRM systems for managing and optimizing customer service operations and working with other departments.

7. Background in building materials, construction, or manufacturing is required.

Compensation & Benefits:

  • Salary: $90,000.00 – $95,000.00 per year + bonus
  • 401(k) & 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

West Coast Careers

Related jobs:

Job Description
A documentary series is seeking a local sound engineer for a full-day shoot during an indie production tied to Essence Fest. The series highlights the journey of four men navigating the high-stakes world of music promotion, showcasing the raw highs, lows, and behind-the-scenes moments with some of the industry’s top artists. The content will be both emotionally resonant and technically engaging, requiring strong sound capture for intimate and dynamic scenes.

Job Responsibilities

  • Provide professional on-location audio recording for full-day shoot

  • Capture clean, balanced sound across multiple speakers in varied environments

  • Set up and manage multiple microphones (lav and boom) for interviews and b-roll

  • Collaborate with directors and producers to ensure optimal audio quality

  • Troubleshoot audio issues in real-time during the shoot

Requirements

  • Must be based in or able to work locally in New Orleans

  • Own equipment required: boom mic, minimum 4 lavalier mics, mixer, recorder

  • Prior experience with documentary or reality-style production preferred

  • Strong communication and teamwork skills

  • Punctual and prepared for a full 9am call time

Compensation

  • $600 for a full-day shoot

  • Independent contract opportunity with potential for future collaborations

Boom Operator for Cosmic Horror Student Film

Job Description
A student film production is seeking a Boom Operator for a three-day shoot on a cosmic horror short film. The project aims to create an unsettling, atmospheric experience and will require a sound technician comfortable working in an eerie, story-driven setting. All professional sound equipment will be provided on set.

Job Responsibilities

  • Operate boom microphone and manage sound equipment during filming

  • Collaborate with the director and sound team to ensure audio clarity

  • Monitor environmental sound and adjust mic placement accordingly

  • Ensure clean dialogue capture in both indoor and outdoor settings

Requirements

  • Experience with boom operation on film sets (student or professional)

  • Ability to work efficiently in a fast-paced, collaborative environment

  • Strong understanding of on-set audio workflow

  • Open to working on a student project with limited resources

Compensation

  • Rate negotiable based on experience

  • This is a low-budget student film; flexibility appreciated

  • All necessary equipment will be supplied

Model Recruiters for Fashion and Talent Agency

Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.

Job Responsibilities

  • Identify and recruit potential modeling talent through online platforms and personal networks
  • Build and maintain a pipeline of qualified candidates for agency representation
  • Conduct initial outreach and guide talent through the application process
  • Attend weekly calls and monthly virtual meetings for team updates and support
  • Stay informed on trends in the modeling and entertainment industries

Requirements

  • Must be 18 or older
  • Familiarity with the fashion or modeling industry preferred
  • Self-driven, organized, and results-oriented
  • Smartphone and/or computer required for daily communication
  • Able to work independently with minimal supervision

Compensation

  • Commission-based pay structure with unlimited earning potential
  • 90% remote flexibility
  • Access to an established network within the Atlanta modeling market
  • Ongoing mentorship and brand-building opportunities

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
08-30-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!