Job description:
Our client is a leading manufacturer and distributor of custom-building materials and needs an CSR/Inside Sales Manager. You will be a crucial role in ensuring customer satisfaction while maintaining a high level of service quality for the organization. They are looking for someone who has a great proven track record of success, a great attitude and is excited for a great career
opportunity.
Responsibilities:
1. Oversee and lead a team of customer service representatives, providing guidance, coaching, and support to ensure the team delivers exceptional customer service.
2. Monitor customer feedback and address any issues or complaints promptly and effectively.
3. Develop and implement strategies to increase revenue from current accounts by upselling and introducing new products to customers.
4. Establish and maintain service standards, policies, and procedures to ensure consistent delivery of high-quality service.
5. Conduct performance evaluations and provide feedback and guidance for improvement.
6. Identify and implement process improvements to enhance overall efficiency.
7. Collaborate with other departments to ensure seamless coordination and alignment of customer service efforts with organizational goals and objectives.
8. Assist Regional VP in various projects.
Qualifications:
1. Three plus years of experience in a leadership or supervisory capacity in a customer service or inside sales role.
2. Excellent verbal and written communication skills are essential.
3. Strong leadership and people management skills are necessary to motivate and inspire the team, resolve conflicts, and drive performance.
4. Possess strong problem-solving and decision-making abilities to address customer issues, analyze data, and implement effective solutions.
5. The ability to adapt to changing customer needs, priorities, and business requirements is crucial.
6. Familiarity with customer service software and CRM systems for managing and optimizing customer service operations and working with other departments.
7. Background in building materials, construction, or manufacturing is required.
Compensation & Benefits:
- Salary: $90,000.00 – $95,000.00 per year + bonus
- 401(k) & 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
West Coast Careers
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