General Staff Jobs

Coordinator, Communications

Department: Public Affairs

Summary

Support the projects and campaigns of the Communications Department and the communications goals, especially through project management, editorial assistance, and media monitoring.

Essential duties and responsibilities include the following (other duties may be assigned):

I. Project Coordinator

• Support projects and campaigns for the Communications Department, specifically the Public Affairs Team which includes public relations and digital strategy. Included but not limited to: organizing project plans and materials, compiling reports and analytics and providing editorial assistance (including statement drafting, proofreading, fact-finding, production of templates, etc.).
• Assist with workflow of short- and long-term tasks and campaigns across the Department’s Teams, including Public Affairs, Policy and Creative, to ensure successful execution.
• Draft and distribute internal and external newsletters. Included, but not limited to: daily newsletter, a weekly employee newsletter and a monthly public affairs update for members.
• Manage relationships with vendors such as the organization’s news clips service, ensuring stakeholders are receiving complete daily updates of relevant articles.
• Intake media inquiries by phone and email and route internally. Document and track inquiries, responses and mentions.
• Compile and maintain email distribution lists, including reporters, staff, consultants and external parties. Distribute materials to staff, media and other stakeholders as directed.
• Post statements, press releases, blogs and filings to website as requested and make general updates to website pages and blogs.
• Research and submit for awards and honors that promote the work done by the association and/or its senior team.
• Monitor breaking or trending news or coverage as directed on key policy areas. Assist Digital Team with compiling supplemental coverage reports for staff and executive team as necessary.

II. Administrative Support

• Assist with executive scheduling and meeting requests.
• Coordinate internal processes for routing vendor contracts and invoices.
• Assist with information distribution and scheduling meetings with members as necessary.
• Collect and distribute information as requested and as appropriate.
• Attend events and assist with staffing support as necessary.

III. Association Support

• Attend departmental and interdepartmental meetings as necessary.
• Participate in coalition calls and meetings as necessary.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Project Management – Coordinates projects, ensuring successful completion.
• Customer Service – Responds to requests for service and assistance. Meets commitments.
• Interpersonal Skills – Works well as an individual or part of a group. Contributes to building a positive team spirit.
• Written Communication – Writes clearly and informatively. Proofreads work for spelling and grammar; able to read and interpret written information.
• Judgment – Exhibits sound and accurate judgment. Maintains confidentiality.
• Planning/Organizing – Prioritizes short and long-term work activities. Uses time efficiently.
• Professionalism – Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.
• Quality – Demonstrates accuracy and thoroughness.
• Attendance/Punctuality – Is consistently at work and meetings on time and prepared.
• Dependability – Follows instructions and responds to management direction.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

An interest in public relations, journalism, marketing and/or telecommunications policy is helpful.

Computer Skills

Demonstrated proficiency with Microsoft office (Outlook, Word, Excel, PowerPoint) required. Familiarity with WordPress, social media platforms (e.g., Twitter, LinkedIn, Facebook) and Adobe suite (Photoshop, InDesign, etc.) preferred.

Education And/or Experience

Four-year college degree required. Prior experience (inclusive of internships) in a public/media relations, communications and/or marketing role preferred.

Language Skills

Candidates should be detail-oriented with strong knowledge of grammar and punctuation. Strong written and verbal communications skills are required. Proficiency in AP Style preferred.

The Consortium, Inc.

NOTE: Total Compensation = ~80-85k (car & phone allowances, 100% employer-paid medical insurance premiums, 401k match, 3 weeks vacation).

The Organization

Mi Familia Vota (MFV) is a Latino-led organization with the largest field operation in the nation that uses a holistic approach to building political power. We are located in 8 strategic states: AZ, CA, CO, GA, FL, NV, TX, and NC. We engage our community around the most prevalent issues to ensure the construction of a healthy democracy and advance a national Latino progressive agenda. MFV utilizes a variety of strategies to reach our community, including citizenship, door-to-door voter education, registration and mobilization, issue organizing, as well as leadership development, advocacy, accountability campaigns, and litigation.

Mi Familia Vota is a 501(c)(4) organization, and Mi Familia Vota Education Fund is a 501(c)(3) organization.

The Role

Mi Familia Vota Arizona seeks a Civic Engagement Manager to be the Arizona lead strategist in creating a year-round multi-faceted voter engagement strategy. We seek someone with demonstrated skills in leading outreach efforts to the Latino community, with experience implementing different tactics such as door-to-door efforts, phone calls, text campaigns, and on-the-ground voter registration efforts. Under the leadership of the Arizona State Director, the Civic Engagement Manager will oversee robust statewide voter engagement operations and collaborate with other departments to implement voter education opportunities for the Latino community in Arizona. The desired candidate will have demonstrated experience managing and coaching others, creating strategic community partnerships, and implementing best practices to meet organizational voter engagement goals.

Mi Familia Vota Arizona seeks a Civic Engagement Manager to be a lead strategist creating state campaigns and supporting and coordinating the work of the field and programs teams. We are looking for someone with strong experience in campaigns and field operations. Under the leadership of the State Director the Civic Engagement Manager will oversee robust statewide field operations and other programming. As a key leader in the state the field manager implements best practices to meet goals set forth for the organization. This leader should have experience managing and coaching others and be an experienced data-driven campaign manager.

Job Responsibilities:

• Ensure an ever-evolving understanding of the political and demographic landscape in the state.
• Provide training and support for on-the-ground outreach staff
• Represent the organization internally and externally, speaking on behalf of the organization when necessary
• Identify, recruit, onboard, and manage high-quality staff to execute programs and campaigns
• Develop, oversee, and drive the execution of the state’s overall voter engagement strategy
• Set and meet metrics for the organization’s direct voter contact, digital, text, and field integration work.
• Oversee implementation of programs at the state level to include program assessment, integration, and evaluation.
• Oversee data management process and collaborate with the National Data Dept to meet program implementation metrics.
• Please make sure data management protocols are followed wholly and accurately to capture in-person and online data from all outreach efforts.
• Create and maintain an environment of professionalism, ensuring fluid communication amongst staff and other departments.
• Organize and prioritize critical issues and required information to facilitate efficient decision-making.

Qualifications

• Bilingual – Conversational in both English and Spanish
• Excellent interpersonal and leadership skills; successful at motivating staff to meet recruitment and voter engagement goals
• At least two cycles of field/outreach experience, preferably at a Manager level
• Experience managing and training high-performing staff
• Experience with and ability to train on electoral databases
• Ability to design, maintain, and improve a goal-oriented accountability structure
• Cultural solid competence with communities of color and experience working with diverse groups
• Excellent written and verbal communication skills
• Must be able to work flexible hours and weekends
• Access to reliable transportation

How to Apply

Please apply directly through the link OR email a copy of your resume and a brief letter of interest to [email protected]. The subject line should read “Civic Engagement Manager,” or it may be overlooked. No phone calls, please.

Visit our website at www.mifamiliavota.org for more information.

Disclaimer: Mi Familia Vota is an equal-opportunity employer. We encourage women, people of color, immigrants, people with disabilities, and LGBT candidates to apply. Mi Familia Vota does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. These activities include, but are not limited to, hiring and firing staff, selecting volunteers and vendors, and providing services. We are committed to providing an inclusive and welcoming environment for all team members, clients, volunteers, subcontractors, vendors, and clients.

Mi Familia Vota

Overview:

The Email & Web Digital Designer works under the Digital Creative Manager to create assets & develop digital assets for email, website and app, providing the best LifeWear brand experience to our customers. The ideal candidate will be detail oriented, well organized especially in busiest times, think critically and horizontally from a visual and design perspective, work well both independently and on a team, and be able to adapt to a fast-paced environment and handle multiple projects simultaneously.

Responsibilities:

Email Asset Production:

● Code HTML email on a daily basis while understanding the linking strategy to ensure the optimal shopping experience. (Training will be involved)

● Slice email assets from photoshop files, FTP, maintain and update slices

● Perform Quality Assurance working with CRM team

● Coordinate with digital designer team, CRM team and report to Creative Production Manager

Web & App Asset Production

● Support creating the visual (both still & video) assets displayed on UNIQLO.com under the supervision of the Web Production Designer

● Understand and follow the global design guideline to provide all the web assets.

● Localize the HTML-base pages provided by the global headquarter by editing the source code according to the direction given from the directors.

● Report to Site Planning team for responsible tasks

Preferred Skills & Experiences:

● HTML/CSS/Javascript

● Adobe Creative Suite: Photoshop, Illustrator and Premiere

● Experience in digital creative development, optimally focused on e-commerce website & email marketing

● Knowledge of UIUX in digital commerce realm

● Bonus Skills: Figma, Google Doc/Sheets, Airtable

$35.00 – $41.00 hourly*

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, UNIQLO USA does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

UNIQLO

About Immerse Arkansas

Immerse Arkansas was founded in 2010 with the mission of transforming youth from crisis into overcomers. The nonprofit organization serves youth between the ages of 14 and 24, whose past trauma and challenges have created barriers to becoming independent, healthy, successful adults.

Immerse Arkansas works with these youth and families to address the underlying trauma resulting from abuse or neglect. We believe that when we surround youth from crisis with unconditional relationships, a vision for their restored future, and tools that anticipate their needs and dreams, we create a climate for healing, growth, and transformation.

Immerse is a collaboration of redemptive innovators who pair ambitious faith with strategy in all pursuits, especially anything labeled as “impossible.” We’re hungry for healing for all, and we’re especially interested in those who have been counted out.

We are looking for someone who fits our values of with, worship, and scrappy and who can fully embrace our statement of faith and affirmations. All employees will be thoroughly committed to Immerse’s mission. The ideal candidate will embrace Immerse’s values of WITH, worship, and scrappy.

Position Role Description

Reporting to the Director of Development, the Communications Manager will:

1. Cultivate and expand agency impact and community awareness through engaging interpersonal, written, and online external communications including but not limited to individual in-person visits, phone calls, written acknowledgements, and emails, as well as mailed newsletters, emails, social media, website content, and press releases for wider audiences. This includes developing clear strategic communication plans for the organization as well as executing strong delivery of concepts.
2. Direct a growing donor-centric annual giving program, working closely with the Director of Development to ensure that these efforts are integrated with all of Immerse’s existing development and communications work.
3. Monitor weekly, monthly, quarterly and annual data to achieve annual giving fundraising and communication goals.
4. Work with Communications and Marketing focused team members to ensure all development and agency internal and external communications materials are on brand, on message and on strategy. This includes managing Immerse’s website and social media accounts, as well as overseeing program and development marketing materials.
5. Ensure that all aspects of donor giving are accurately recorded and reported and that all donor/prospect tracking is consistent with protocols.
6. Serve as a member of the development team and participate in selected program and other job related internal meetings.

Qualifications

All candidates should have the following qualifications and experience:

• Bachelor’s Degree with a preference in a communications or marketing related field
• 2+ years of developing strategy and executing written communications in nonprofit or marketing settings required
• Entrepreneurial and creative approach to fundraising and communication.
• Voracious commitment to learning.
• Strong people skills. Able to form effective working relationships with a wide range of people.
• Strong written skills. Able to communicate both professionally and relationally in a manner which reflects Immerse values and branding.
• Strong organizational skills and ability to drive multiple simultaneous projects to completion.
• Excellent verbal and written communication, presentation, and research skills.
• Excellent project management and organizational skills with high attention to detail.
• Experience with working in Mailchimp, Square Space (or alternative), Social Media platforms (Facebook and Instagram), and Word required.
• Experience with working in Excel and fundraising databases is highly desirable.
• Prior experience working in a non-profit is highly desirable.
• Must demonstrate a commitment to the value of cultural competency.
• Must have a valid driver’s license and reliable transportation.
• Must be willing and able to travel within the assigned region on a daily basis.
• Must successfully complete a background check and drug screen.
• Must maintain current certification in CPR, First Aid, and other certifications as determined by the program.

*Note: The Communications Manager is a full-time, salaried position & an on-site position.

Immerse Arkansas

JOB TITLE

Director of Communications and Public Relations

REPORTS TO

CEO

DIRECT REPORTS

Communications Coordinator

LOCATION

Corporate Office – New York, NY

About Us:

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.

Position Overview:

The Director of Public Relations is an innovative critical thinker, a unique storyteller, and a highly influential visionary that will develop and execute innovative strategic goals to amplify the brand image, increase media coverage, initiate creative collaborations and partnerships, and fortify ETRO’s brand footprint within the fashion industry. The ideal candidate is a positive, highly experienced individual with strong verbal and written skills, can identify press opportunities, can build lasting relationships, and is passionate about public relations.

Principal Duties and Responsibilities

• Develop and execute public relations plans for ETRO – including, but not limited to managing media interviews and managing & executing PR / influencer events
• Maximize brand presence by partnering with retail members in producing boutique special events to highlight seasonal fashion shows, brand awareness, and attract new clients
• Collaborate with the Brand Ambassador executing innovated strategies to deliver the message behind Etro’s brand image and values to clients
• Partnerships, and company announcements
• Lead annual and seasonal PR/external communications planning and execution, including the overall brand and seasonal strategies that champion the Brand narrative.
• Bring the global Brand vision to life by generating and fostering conversations around the brand by leveraging existing contacts, bringing new collaborations and partners, and fostering these relationships to grow the business and the brand.
• Play a strong, senior strategic role in helping to shape and optimize ETRO’s marketing plan as a key PR communications leader
• Cultivate and enhance meaningful relationships with targeted, high-level external audiences and persons of influence across areas of hospitality, travel, art, design, music, film, performance art, technology, and entertainment.
• Successfully positioning brand narrative with these influencers of culture to achieve a shift in brand perception and ignite interest in future partnerships.
• Create strategic scalable cultural influence & media approaches combined with big, bold never-been-done- before ideas
• Identify challenges and emerging issues faced by the brand. Work with the leadership team and staff to recognize internal and external communications opportunities, and solutions, and define and execute appropriate strategies to support them.
• Ensure big seasonal brand and product ideas are powerfully brought to life through PR/influencer activations by partnering with ETRO creative/styling/production teams to concept, execute, and distribute seasonal “look books” and coordinate editor visits and events.
• Partner with the ETRO leadership team to identify, manage and facilitate media interviews for ETRO regarding business and brand initiatives, marketing campaigns, seasonal products/trends, events, and promotions, including potential crisis communication to mitigate risk.
• Lead our store-related PR/communications strategy and execution (partner with the retail team to continuously look for better ways to grow awareness of and drive traffic to our new and existing stores)
• Manage & respond promptly to product/sample/image requests from media. Manage agency relationships and budget
• Provide senior strategic PR communications thought leadership and expertise and guidance to ETRO’s senior leadership/key spokespeople for select external speaking opportunities
• Negotiate and oversee contracts for partnerships and sponsorships, including contract renewals
• Create brand and business cases for potential ambassador relationships and work closely with ambassadors and their management as well as ETRO’s leadership and legal counsel negotiate agreements
• Work with cross-functional partners to ensure strategic integration of influencers and influencers across relevant marketing touch points

Qualifications:

• Undergraduate Degree or equivalent experience
• 10+ years of marketing/communications experience – lifestyle/consumer/fashion PR experience is critical; partnership/sponsorship management experience preferred
• Strong annual and seasonal PR/external communications/partnership/sponsorship marketing strategy development and execution experience and skills
• Demonstrated ability to think strategically, understand business challenges and recommend effective implementation plans designed to drive results.
• Demonstrated skill and comfort in proactively building relationships with top-tier clients. Successfully positioning brand narrative with these influencers of culture to achieve high-impact coverage
• Excellent judgment and creative problem-solving skills, including negotiation and conflict-resolution skills
• Able to foster internal collaborations and exert influence, establish relationships, and nurture a network
• High comfort level and ability to powerfully thought partner with senior leadership team members
• Desire to build a brand and aptitude for original, creative ideas, open-minded to new approaches
• Experience with influencer strategies and programs
• Ability to interact, communicate effectively and collaborate with outside agencies and internal department

Base Salary:

$110,000/yr – $140,000/yr – Based on Experience

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company’s policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].

Etro

A reputable university in Clemson, SC is seeking a Donor Relations Manager. This is an impactful position that strategizes opportunities to express gratitude and publicly recognize donors for their generosity to the university.

Hours are 8am to 4:30pm, Monday through Friday.

Responsibilities:

• Manage two direct reports
• Create a comprehensive and strategic plan for donor communication
• Build an inventory of naming opportunities related to new and existing facilities
• Manage donor recognition projects including the timeline, budget, and installation of projects
• Collaborate with design consultants, architects, sign fabricators and installers
• Ensure compliance with university and department branding guidelines

Qualifications:

• Bachelor’s degree required
• 3+ years in relevant experience
• Project management skillset

Benefits & Compensation:

• $60,000 – $65,000
• Vacation & holiday schedule
• State health insurance
• Contributing retirement

Find Great People | FGP

CycleBar Stamford is seeking a dynamic full-time or part-time (minimum 30 hours/week) Studio Manager with dual expertise in sales and operations, preferably in the fitness and/or hospitality industry.

The Studio Manager is responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the management of the Franchise Owners, and the support of national sales directors and a CycleBar Experience (CBX) team, the Studio Manager must exemplify leadership qualities in all areas of the business. The Studio Manager must have the ability to build lasting relationships with current, prospective (and future) members in order build a strong ambassadorship and retain members. The Studio Manager is rooted in hospitality and upholds our mission of fueling energetic communal experience.

REQUIREMENTS:

• 3+ years of retail/service sales or fitness sales experience.
• Ability to manage and drive 2 revenue streams: memberships and retail.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, studio members and the general public.
• Proficiency with computers and Studio software.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email

DUTIES:

• Membership sales
• Manage staff schedule
• Hire, Train & Supervise CBX team
• Partner with Lead Instructor for studio leadership
• Assist in social media with Social Media Coordinator
• Email marketing account management
• Maintain cleanliness and organization of the Studio
• Ensure all studio equipment and technology is working and submit trouble tickets promptly as needed
• Strategically manage marketing campaigns to generate leads for the studio
• Any other duties as assigned for the acquisition of new members and the retention of existing members
• Conversion of non-membership based users to membership base
• Conduct pre-planning activities each month including strategic outreach, for securing first time rider/lead flow
• Build rapport and lasting relationships with prospective and current members. Embrace hospitality and drive the CycleBar culture.
• Studio Manager will actively coach, train and educate our CBX team on Hospitality and Sales Conversion tactics. Manager will work with owners on team accountability
• Working with Studio Owners on setting Monthly, weekly, and daily targets for meeting goals

ADDITIONAL POTENTIAL DUTIES (BASED ON EXPERIENCE):

• Event/grassroots marketing strategy and implementation
• External marketing and lead generation
• Schedule and participate in networking/community events

COMPENSATION & BENEFITS:

• This position offers competitive compensation + commission; compensation structure to be based on availability (part-time vs full-time), experience & performance.
• Commission paid on revenue targets and achieving other designated KPI’s
• Discounted merchandise
• Complimentary CycleBar Classes at Studio

CycleBar Stamford

WTHN is making modern wellness rooted in Traditional Chinese Medicine accessible. We offer acupuncture, cupping and ear seeding services as well as a curated wellness boutique. Our Flatiron studio is a beautiful healing oasis where our clients come to escape and heal. 

We are seeking an experienced (5+ years) retail manager and enthusiastic people leader. This role will be responsible for overall performance at our Flagship studio in Flatiron including excellence in operations, exceptional hospitality,  and revenue growth while cultivating a high-performing team and collaborative culture. 

This role will report directly to the Director of Field Operations.

THE RESPONSIBILITIES

• Oversees the performance and development of employees, including daily and weekly accountability, performance evaluations, regular coaching, and training.
• Able to prioritize tasks and pivot to the needs of the business.
• Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance.
• Able to identify and cultivate a team of top-talent to support the vision and mission of WTHNs initiatives.
• Onboards, develops, and trains all employees
• Provides developmental feedback and coaching to all members to set and achieve goals.
• Upholds operational policies, procedures to optimize performance and ensure consistent client experiences.
• Able to uphold HIPAA compliance throughout the studio and hold the team accountable.
• Presents exemplary client experience through exceptional hospitality and cultivates a team to be hospitality stars.
• Owns the staff schedule adhering to local laws and optimizing schedule execution.
• Monitors, analyzes, and takes tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet + exceed financial goals.
• Owns store revenue, expenses, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments.
• Fosters a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.

THE BENEFITS

• Medical, Dental, and Vision Insurance
• Healthcare Flexible Spending Account (FSA)
• Paid Time Off
• 401(K)
• Pre-Tax Commuter Benefits
• Complimentary staff acupuncture and herbs
• 35% off all retail products
• 15% off services and products for limited family & friends

THE LOGISTICS

• Compensation. This is a salaried position at $70,000 – $80,000 commensurate with experience.
• Work Schedule. This role is expected to be fully present on the ground in Studios working with managers and team members. The role may require working some non-traditional hours when needed by Studio teams. Most Managers are expected to work one weekend day.

WTHN

Customer Success & Account Management Manager

In this role, you will “Own” the account management program. Though elements of the responsibilities below exist, you will be responsible for building them out, defining them, and implementing them and optimizing them. You will work closely with all departments of the business to ensure customer success.

Job Duties:

Define and optimize customer journey

• Define the vision of a Red Carpet experience
• Standardize the template for a Success Plan for customers
• Define lifecycle processes/touch points
• Define potential friction points in the customer journey and either eliminate or have a plan to mediate
• Create standard presentation materials for lifecycle touch points

Own key metrics and programs for Account Management

• Recurring Revenue per account
• NPS
• GP $
• Customer retention rate
• Key call and visit KPI’s

Optimize Salesforce to improve productivity and customer success

• Promote adoption of key processes
• Ensure Salesforce is our company’s single source of truth for customer health
• Create dashboards to measure customer success
• Develop ideas for how high-touch teams can use Salesforce
• Manage dashboards and reports to catch & manage discrepancies, potential trends and potential issues

Onboard New Customers

• Define the customer onboarding process – handoff from sales acquisition to account management
• Oversee the customer onboarding process
• Monitor new customers to ensure success

Increase Revenue from current customers

• Identify areas for additional revenue streams at clients
• Manage the sales process to increase revenue from current clients

Help Drive New Client Acquisition

• Develop customer stories, case studies and client references
• Drive company-wide definition of ideal customer

Ensure Client Success and Happiness

• Help foster company-wide culture of Customer Success
• Create company-wide customer feedback loop
• Work with internal teams to balance, meet and exceed customer expectations and perceptions
• Gather valuable feedback from clients for continual product improvements.
• Develop new materials (i.e. presentations, best practices, onboarding plans, etc.) as needed to improve organizational structure.
• Enhance the effectiveness and efficiencies of processes and systems for account management
• Function as the voice of the customer and provide internal feedback on how Applichem

can better serve our customers.

• Maintain expertise on industry trends/practices and competitive landscape.
• Gather feedback from other departments to improve the customer experience
• Identify areas and advocate for changes in other departments’ ways of working that will improve the customer experience and collaborate with them to implement those
• Find ways for account reps to deeply understand our customers’ objectives and become a trusted right-hand advisor
• Determine how to define, drive, and demonstrate the value (ROI) delivered
• Personally manage escalations and customer issues from all customer success reps and ensure satisfactory conclusions
• Manage the customer success plan and account management programs including follow up programs, gift programs, etc

Manage Key (Platinum & Gold) Accounts (along with managing our account management program, director would be responsible for key customers and accounts)

• Develop trusted relationships with decision makers with each assigned customer and serve as the lead point of contact.
• Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs

Forza

About the MILK MAKEUP FAM:

At Milk Makeup, we’re all about good ingredients + effective formulas. We’re cruelty-free, paraben-free, and 100% vegan. Always.

Born out of Milk, a creative studio in downtown New York City, community and self-expression is at the heart of everything we do. We believe beauty isn’t about how you create your look, it’s what you do in it that matters.

#LiveYourLook

Who YOU are:

• Naturally curious: You’re always thinking about how to improve your and your community’s future. You value a forward-thinking space that encourages you to move the needle and take risks.

• Confident but chill: You’re flexible and ready to get the job done, but you’re humble and make moves thoughtfully. You go after what you want, but always have your team and the greater good of the brand in mind.

• Creatively minded: You’re not afraid of the unknown and enjoy problem solving. You’re down to disrupt the status quo and believe that an open mind is always a good place to start.

• Inclusive + mindful of community: You embrace differences and help foster a safe working environment for yourself and your peers.

• Champion of self-expression: You’re genuinely you. You live your look and want to grow with people who champion self-expression.

The Role:

As the Senior Product Marketing Manager you will be responsible for the development and execution of comprehensive product marketing strategies, across innovation and strategic expression products, with a key focus on broadening and raising product and brand awareness, which ultimately leads to customer acquisition. This role will report directly into the Senior Director of Brand Marketing and is responsible for leading campaign execution with cross-functional teams including Social Media, Product Marketing, Public Relations, Events, Media, Creative, E-Commerce and Education to help create a strong, cohesive, seamless brand experience across all touch points along the customer journey.

How you’ll THRIVE:

• Own overall brand “health” (equity, sentiment, advocacy): bring the brand to life by helping develop global product marketing calendar, delivering rich storytelling content, + driving the product innovation “process”
• Build a deep relationship + understanding of our target customer. Research, listen, and stay on the pulse of consumer behavior (customer insights from MMU community, market research, trend reporting + competitors) as they relate to actionable recommendations around product innovation + big idea campaigns
• Develop, manage, and refine the Product Marketing strategy which is rooted in analytics, consumer data and competitive research to ensure each plan capitalizes on new market opportunities, maximizes ROI and meets/exceeds current business goals.
• Manage product/category portfolio strategy + develop innovation pipeline strategy with PD by connecting brand objectives with consumer, competitor, + channel insights, + overseeing the product launch process to ensure successful and timely launches
• Deliver impactful product toolkits to creative, e-commerce, and GTM marketing team with clear direction, rich storytelling and sharp product positioning for each channel to build their plans around.
• Develop, manage and refine the product creative briefs and manages timelines, outcome of deliverables and keeps all channel leads informed of changes and/or delays.
• Assess Milk Makeups current brand platform and recommend changes to brand platform, attributes, tone of voice, and visual identity to support the company’s desired market positioning and next wave of growth.
• Provide global brand and product direction to all US and international teams and agencies for the strategic development of communications and editorial, digital and celebrity press and social coverage.
• The Senior Brand Marketing Manager will lead all cross-functional teams in end-to-end development of 360 brand and product innovation
• Become the Eye, Lip, Face Color category expert through ongoing analysis, and knowledge of category dynamics and competition

What YOU’ll have

• 5+ years of progress responsibilities including experience in online marketing, brand marketing and/or communication experience
• Beauty industry experience is required
• Excel in fast paced environment with great multitasking skills with ability to focus on details and project management while being able to think big picture and strategy at the same time
• Proven track record of delivering results and managing/developing direct reports
• Strong communication, organization, and influencing skills with impeccable attention to detail with high degree of accuracy
• Ability to work extremely well across functions, successfully bringing people together toward common goals and to consensus
• Ability to manage multiple projects, people, and initiatives in parallel
• Go-getter: sense of urgency: Exceptional project management experience and ability to work well under pressure
• Proven ability to lead (a high performance team), build relationships, and work effectively in a cross-functional team environment

Why you’ll love being part of the MILK MAKEUP FAM:

• We have a strong (and chill!) office culture in Soho, and we guarantee a dog-friendly environment, with a well-stocked kitchen of snacks and drinks.
• We invest in you: We give you a 6% 401k company match.
• We want you to play with makeup and get familiar with our new launches.
• We provide a generous PTO program, Parental Leave, Wellbeing Reimbursement, and Learning and Development Program.

Milk Makeup