Cleveland Casting Calls & Acting Auditions

Great home furnishings—and great careers—start at American Freight. Founded in 1994, today we have more than 370 direct-to-consumer, warehouse-style stores. As one of the fastest-growing US retailers specializing in furniture, mattresses, and appliances, now is the perfect time to join our team of more than 3,500 employees. We foster an inclusive culture and work hard to retain top talent. Our focus on promoting from within has led to hundreds of internal advancements into management and leadership positions. In the past three years we’ve opened nearly 200 American Freight stores, with more to come in the days ahead. Our story is still unfolding, come grow with us!

The Director of Customer Experience & Call Center Operations is responsible for the overall strategy and execution of all call center support services and the broader omni-channel customer service experience. He/she will partner and collaborate with all levels of the organization to develop and improve the customer experience.

The Director of Customer Experience & Call Center Operations will manage all aspects of call center operations. This includes managing the external customer experience through phone calls, email, online contact support, and store-generated help tickets. The Director will be responsible for achieving and maintaining established performance benchmarks to ensure a consistent and positive customer experience.

The Director of Customer Experience & Call Center Operations leads a growing onshore call center team of 1-3 managers, 2 hourly leads, 8-12 customer call agents, and a store support team of 4-6 agents. This role will be responsible for all call center operations and customer experience processes, including escalated customer issues resolution, corporate and field customer service process, help ticket support, online support, transaction re-entry, chargeback disputes and reporting, national delivery refunds and support, and the national Customer First program.

• Develops and implements strategies for current and future contact center services and growth
• Manages the P&L for lines of responsibility including bank card expense, contact center vendor expense, departmental payroll, and travel
• Identifies and sources technological solutions for contact center management needs (telecommunications systems, call stat reader boards, ticketing systems, CRM, etc.)
• Will oversee one or more team managers for inbound/outbound and internal/external contact center service offerings
• Coordinates complex service model incorporating multiple internal/external customer touch points (phone, email, ticketing system, chat, message boards, social media, etc.)
• Orchestrates the development and maintenance processes for Knowledge Management to enable end users to complete more through self-service and reduce support times
• Define staffing requirements, scheduling standards and processes to support a growing store base
• Own the help desk process and partner with IT and vendor providers to streamline and optimize support processes
• Build a performance culture strongly centered around key metrics and customer service ratings
• Champion recognition programs to honor both team and individual performance
• Lead, coach and mentor team managers/leads to effectively manage call center agent performance
• Present updates to executive team members covering call center metrics, staffing, key projects, and strategic planning
• Negotiate contacts with vendors for support services as necessary
• Ensure timely on-going training is developed for both internal/external teams for changing processes and business initiatives
• Ensure all call center processes are properly documented and updated when changed
• Participate in company initiatives on collaborative, cross-functional teams as required
• Handles escalated customer complaints and provides updates to executive team members
• Other projects as required

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

American Freight Furniture, Mattress, Appliance

The role of the Director of Client Services is to help mentor and develop the account team to enable them to better add value to our clients, grow as employees and take our client’s brand and business to the next level. The Director of Client Services may also be responsible for managing 1-2 strategic clients, and will facilitate relationships between Interrupt and these clients, ensuring growth and profitability for their clients and Interrupt.

KEY RESPONSIBILITIES:

• Understand our clients’ key strategies and business goals.
• Help define the clients’ needs from these business goals.
• Provide guidance and counsel to our clients for the most effective and efficient marketing and communications programs to help support their business goals.
• Develop, foster and grow valuable relationships with our clients.
• Engage the Interrupt Team at every level to bring proactive and unique solutions.
• Manage, mentor and develop the account service team, managing account service assignments based on client’s evolving needs and account service team’s experience and resource capacities.
• Ensure client’s business goals are achieved and measured on every project.
• Enable Interrupt business goals are achieved by developing sustained relationships with our clients, driving organic and new business growth and ensuring profitability.
• Develop, track, update and report annual and monthly revenue and AGI forecasts.
• Serve as a member of the Interrupt Leadership Team; and as a representative, exemplifying and living the agency’s core values.
• Understand, contribute to and support the Interrupt Strategic Plan, our core purpose, mission and values.
• Interact and work with other Interrupt leaders to create a positive and engaging culture.

DESIRED SKILLS & EXPERIENCE:

• Minimum 5-7 years in team leadership/management.
• Minimum 5-7 years of experience in the Marketing field (agency or client side – ideally both).
• Extensive experience and expertise in branding, marketing, advertising and marketing communications.
• Strong sense of accountability.
• Strong leadership characteristics that translate to both clients and internal team.
• Oversee the professional growth of a team by strong mentorship and building a work environment that yields strong individual and team performance.
• Management of account team and individual client accounts with minimal oversight – including industry/category knowledge, branding/marketing/communications trends, forecasting, communications planning, performance tracking and analysis/insight development.
• Grow revenue to meet and exceed goals with all accounts and manage overall P&L for all clients as well for each assigned account to ensure appropriate profitability.
• Strong ability to judge and quantify results of marketing efforts invested on behalf client (i.e., understand true value of ROI, understand/describe impact of results, compare actual results to needs of client/product) and know how to use this information to help optimize the client’s marketing investment.
• Work with client and internal stakeholders to develop unique and strategically appropriate approaches, including the exploration of emerging technologies pertinent to our clients’ objectives.
• Review all agency interaction with traffic, production, digital, media, insights and creative departments within our clients’ and partners’ organizations and help refine work processes to improve efficiency, productivity and client service.
• Comfortable interacting with mid-tier managers to VPs and the C-suites of major building material brands.
• Penetrate client organizations to establish new contacts at higher levels and in other business units.
• Ability to work within our culture and a team environment is essential.
• Clear communication skills, both verbal, presentation and written (writing samples required).
• Flexibility and temperament are critical to success, must be able to handle pressure, timetables and client challenges well.
• Exhibit a proactive and energetic approach to opportunities and capable of problem resolution.
• Ability to interact with people at all levels of an organization (internal as well as with clients), fostering strong cross-functional teamwork and results.
• Strategic thinking ability with balanced analytical and creative approach to developing communication goals.
• Experience in building materials a plus.
• Experience with social and digital engagement strategies a plus.
• Understanding of B2B and the building materials industry is a huge plus.
• Candidate must work fulltime in Sylvania, Ohio.
• Champion Interrupt initiatives and core values.
• Travel to the client and trade shows is required (approx. 30% travel).

interrupt

Glanbia Performance Nutrition is a global CPG company with a portfolio of brands including Optimum Nutrition, Slim-Fast, BSN, Amazing Grass, Think! and Isopure. We have an exciting new role for a Senior Customer Business Manager to oversee Kroger.

Looking for a Senior Customer Business Manager with experience at Kroger:

• Lead business development at Kroger for all GPN brands, including Slimfast, Think, Optimum Nutrition, Isopure and Amazing Grass.
• Be responsible for all aspects of customer development including opportunity identification, relationship management, customer service interface, trade fund planning and management and annual planning
• Develop and deliver strategic selling, assortment, promotion, pricing plans
• Perform customer negotiations particularly regarding trade investments and promotional plans
• Be a leader on the team and a customer expert
• Identify and prioritize all opportunities for our brands
• Lead Joint Business Planning where applicable and create long term strategies for growth with the customer
• Identify category selling opportunities and deliver category based selling stories
• Partner with internal cross functional teams i.e. Sales Strategy, Category Management and Trade Development to develop collaborative programs to drive brand and customer strategies
• Accurately forecast trade events and own the sales forecast for all brands
• Manage and lead the broker relationship to drive results
• Participate in customer promotion events
• Be part of team and bring our core values to life
• Work remotely, but have ability to travel as needed

Experience:

• Bachelor’s degree with at least 5 years of experience within CPG (Kroger) and/or broker
• Proficient in utilizing syndicated data (i.e. SPINS, Nielsen, IRI) and trade management systems
• Strong forecasting, P&L management and analytical skills
• MS Outlook, Excel and Teams

What we would like to offer you!

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.

Glanbia Performance Nutrition (GPN)

GENERAL DESCRIPTION: The Manager – Auto Glass Call Center oversees the call center team of CSRs and ensures the associated KPIs are delivered to include outstanding customer service metrics. This role is a key member of the Glass Services team and partners with the Finance team to ensure all Omega EDI insurance paperwork is audited and approved before invoicing. This role will also oversee and review the creation of daily invoices and routing for the glass team.

As part of the team, this role will assist during high call volume times by taking sales calls, as well as help resolve and support customer concerns and needs.

ESSENTIAL FUNCTIONS:

• Oversees the CSR team to ensure all CSR/Dispatcher KPIs are being met.
• Audit and correct all daily insurance work orders in Omega DEI for any failures and missing ADAS paperwork before invoicing is complete. This includes a daily reconciliation and review of Omega for any unclosed work orders. Ensures all work orders are properly accounted for and converted to invoices for billing. Invoices work orders and enter parts into the system.
• Works with the Glass Services Operations Manager to support Mobile Technician payment.
• Reviews all dispatching activities with the Glass Services Operations team to ensure efficient and effective routing for glass technicians. Manages work order assignments and routing of mobile jobs. Support the check-in/check-out procedures for the technicians both at the store and working remotely.
• Enters data into Tire Discounters’ Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner.
• At a minimum, review four (4) calls per week for each CSR and offer Speed Coaching to increase efficiency and accuracy.
• Prepares CSR teams work schedules to ensure sufficient coverage. Assists the CSR team by taking calls to help the customers directly and handle incoming sales calls. In partnership with the CSR team, works with the customer and insurance to set up claims and schedules services.
• Works directly with the technician and customer to ensure work is completed at the correct time each day.
• Provides world class customer service by responding quickly to client complaints/warranty issues. Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature & benefits techniques to influence as appropriate and overcome objections) — always presenting the most accurate product and service information.
• Manages the insurance network systems and adds new territories.
• Orders and routes the glass vendor to deliver to the correct location(s). Set up glass return and inventory control on any glass not used for scheduled jobs.
• Develops and executive monthly call center goals and action plans.
• Lead and develop direct report team in an authentic and inspiring way. Hire, onboard and train call center team. Coach team through challenging customer services issues. Set clear direction and effectively coach for performance including coaching through challenging customer service issues. Evaluate staff effectiveness and performance – weekly, monthly, and annually.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
• Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer’s specific needs.
• Maintains professional composure when actively asking customers for the sale or negotiating the price.
• Strong business maturity, professionalism, interpersonal, management leadership, analytical, and communication skills. Ability to partner with cross-functional teams to accomplish goals.
• Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
• Strong organization and time management skills,
• Skilled and experienced in communications processes and tools. Articulate, with strong skills in written and oral communication. Effective listening skills a must.
• Skilled in managing and identifying conflict or resistance when it may be a hurdle to success.
• Ability to work under pressure for sales goals and deadlines.
• Strong and effective relationship building skills; able to remain neutral when appropriate but also able to leverage strong relationships to achieve business results. Ability to persuade and educate customers on the benefits of Tire Discounters, while closing the sale and scheduling their appointment.
• Knowledgeable and skilled in operating general office equipment (computer and telephone systems) and performing basic mathematical calculations.

EDUCATION AND WORK EXPERIENCE:

• High School diploma or equivalent
• Min 5+ years’ experience in call center environment leading a team.
• Proven track record of analyzing data and achieving KPIs
• Ability to work on Saturdays.

Chip’s Auto Glass

Director of Sales and Services

Dayton Convention & Visitors Bureau

Dayton, Ohio

The Dayton Convention & Visitors Bureau is the destination marketing organization for Dayton/Montgomery County, Ohio. Our Mission is to collaboratively lead and advocate for the development of the region’s visitor economy, which contributes to a thriving community, a diverse tax base and lifestyle amenities for everyone to enjoy.

The Dayton Convention & Visitors Bureau is seeking a dynamic, collaborative team leader to direct and lead the Sales and Services department. The Director of Sales and Services is responsible for developing and implementing long- and short-term sales strategies and budgets to ensure achievement of goals and will hire, train and motivate a successful sales and services team. This is a full-time on-site position located in Dayton with the possibility of 1-2 remote work days per week. Must be willing to travel. A minimum of five years of experience in a sales leadership position with a convention and visitor’s bureau, hotel or related travel industry organization preferred. Bachelor’s degree in Business, Communications, Hospitality Industry or related area or equivalent work experience desired. 

Please submit resume and cover letter with salary requirements to [email protected]

Dayton Convention & Visitors Bureau

Secret Creative Org., a design and branding studio in Akron, Ohio, is seeking to hire an Art Director to join our team. The ideal candidate will have a solid visual and conceptual portfolio with the ability to deliver high-minded, best-in-class, collaborative creative and a demonstrated enthusiasm for their craft.

Responsibilities

• Ability to direct, concept, design, and execute a wide variety of creative deliverables 
• Deliver strong and compelling ideas that demonstrate and carry through client knowledge
• Manage multiple projects while maintaining strong communication and organizational skills
• Effectively communicate and present design work both internally and externally
• Provide design feedback and design oversight to junior designers 
• Actively participate in meetings and brainstorming sessions—both client-facing and internal
• Continue to push the boundaries of the studio and your design aesthetic
• Be solution-focused and an advocate for doing well by others

 Requirements

• Possess a positive attitude and a desire to collaborate with others
• Highly motivated and able to take initiative, collaborate, and bring enthusiasm to the work
• Strong attention to detail and organization
• 5 to 7 years of graphic design and art direction experience
• Strong design portfolio and foundation of advertising and design best practices
• Experience working as an integral part of a multidisciplinary creative team
• Proficient in Adobe Creative Suite and Figma
• Motion, illustration, photography, or web development skills are a plus
• Hybrid role with proximity to our studio in Northeast Ohio

Secret Creative Org. is an equal-opportunity employer. We strongly support diversity in the workforce and are committed to an inclusive, barrier-free recruitment and selection process and work environment.

Secret Creative Org.

Ignite Entertainment is now hiring a motivated and experienced Bar and Restaurant General Manager for a high-volume, upscale, yet approachable bar and restaurant concept in the heart of downtown, Cincinnati.

Experience managing both the and back-of-house staff, hiring, training, report efficiency, and schedule-making are of the utmost importance in this role. Attention to detail is a MUST, as well as excellent communication skills, email, basic computer skills, and technology experience. Staying up to date on current dining and drinking trends, and a thorough knowledge of wine, craft beer, and cocktails, are also necessary for success.

We additionally offer our GMs two weeks of paid vacation, Medical and Dental Insurance after 90 days, an employee discount throughout the entire company, and a flexible schedule, though nights and weekends, and some holidays are required.

5+ years as a Bar and Restaurant General Manager in a high-volume venue is required.

Responsibilities include but are not limited to:

• Managing Shifts and being on the floor
• Ensuring incoming staff complies with company policy
• Training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employee hours and scheduling
• Recording payroll data
• Ordering.Maintaining linens, gloves, bar supplies, alcohol, and other supplies while staying within budget limitations

Skills and Qualifications:

Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus

Additional Traits

• Dedication to Providing Exceptional Guest Service
• Exceptional Team Building and Problem-Solving Skills
• Entrepreneurial Spirit
• Excellent Communication and Interpersonal Skills
• Strong Planning and Organization Skills

Job Type: Full-time

Salary: $70,000.00 – $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Experience level: 5 years

Restaurant type:

Bar

Upscale, yet approachable dining restaurant

Shift:

8-hour shift

Day shift

Night shift

Weekly day range:

Weekends as needed

Education:

High school or equivalent (Preferred)

Experience:

Restaurant Management Experience: 5 years (Required)

Licenses/Certifications:

SERV Safe

Driver’s License (Required)

Sommelier Experience Appreciated but not Required

Ignite Entertainment Cincinnati

LOCATION: TQL Stadium is a soccer-specific stadium in Cincinnati, Ohio. It is the home of FC Cincinnati, a Major League Soccer team that has played there since the stadium opened on May 16, 2021. The stadium can seat up to 26,000 excited fans.

**RELOCATION FUNDS ARE AVAILABLE**

Levy provides all hospitality services at 6 different venues for one of the most iconic college brands in the United States. We serve a passionate fan base for Aggie football, baseball, softball, indoor track, outdoor track, men’s and women’s basketball, volleyball, concerts and many other events

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

The Director of Operations is responsible for leading our team at the location – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Detailed Responsibilities

• Proactively coaching and motivating team members to deliver their best
• Identifying opportunities and driving continual improvement in our location operations
• Building a strong partnership with locations partners
• Working with regional and Home Office leadership to drive innovation and best practices at the location
• Delivering against our financial goals and budgets
• Coaching the operations management team
• Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
• Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
• Reviewing financial reports and developing action plans to best achieve business goals
• Leading the continual development of the location’s food story and guest experience
• Completing team member performance reviews including career development planning and compensation reviews
• Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities
• Reviewing and processing any expense reports submitted by team members in Concur
• Interviewing applicants interested in roles requiring hiring consideration and approval
• Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
• Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
• Coaching team members for optimal performance and engagement
• Conducting manager meetings to engage, inform and build alignment
• Conducting event walks interacting with team members, guests, partners and VIPs
• Identifying and planning for management support needs when the business will exceed the location’s current resources
• Managing team recognition program ‘Levy Legends’ by leadership promotion and participation
• Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
• Completing corrective action, where necessary, to hold team members accountable and improve future performance
• Personally lead the coaching and mentoring of future talent within the location – developing the next generation of leaders
• Closing/Signoff Payroll on a bi-weekly basis for team members
• Ensuring all financial reporting is completed in a timely and accurate manner
• Driving shrinkage prevention efforts to minimize financial risk to the business
• Leading continual operational improvement planning
• Participating in Governance Meeting presentations to network, learn, and represent Levy’s culture and business goals
• Planning budget and P&L management to support optimal financial achievement
• Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
• Acting as the figurehead at the location for Levy’s Work of Change initiative – build a diverse and inclusive team who represent the community the location serves
• Other duties as assigned

Job Requirements

• 5+ leadership experience in Hospitality or Retail. Sports and Entertainment is preferred.
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Levy Restaurants

The Associate Manager, Event Management is focused on the daily management of nightlife and retail consumer engagement programs in market. Attention to detail is fundamental, and the implementation of controls, process, policy, and compliance is essential. This position supports all aspects of activity in market and reports to the Market Manager. The person in this role must be comfortable working with the marketing and promotions of wine and spirits products.

Primary Responsibilities:

· Responsible for recruiting and managing top quality Educators and Influencers for event execution in market

· Train staff on brands, programs, consumer engagement, and execution excellence

· Manage staff pools to ensure core teams support the volume and business needs

· Manage point-of-sale coordination and warehouse management for all local event activity

· Ensure proper coordination, kitting, and utilization of POS

· Enter, maintain, and review event data in all relevant activation platforms

· Ensure all event reporting is entered accurately and timely into the online database

· Mange staff payroll and expense processes as well as personal Travel and Entertainment expenses

· Knowledge and firm understanding of local state alcohol laws and regulations relative to state sampling laws and promotional activity

· For quality control purposes, attend, monitor, and evaluate events. Make recommendations to improve quality of events

Qualifications

3-5 years in field / promotional marketing

· Strong communication and problem-solving skills

· Strong organizational skills

· Promotional experience in Wine and Spirits is preferred

· Able to effectively source candidates to ensure a match to the position/organization

· Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

Additional Information

The anticipated base salary range for this position is$51,000 – $83,375. Salary is based on a range of factors including relevant experience, knowledge, skills, other job-related qualifications, and geography.Additionally, this position is eligible for discretionary incentive compensation. Our incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information aboutdentsubenefits, please visitdentsubenefitsplus.com

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done to ensure an equal employment opportunity without imposing an undue hardship on the Company. Please [email protected] you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape societywww.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape societywww.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

dentsu

Membership + Marketing Manager 

Cleveland Scene is looking for a Membership + Marketing Manager to oversee and execute the implementation, management, and growth of Scene’s reader membership program, including various readership engagement projects. Concurrently, the Membership + Marketing Manager is responsible for all marketing efforts for Scene’s ticketed fundraising events and promotions weeks.

Cleveland Scene is a Chava Communications company. Chava Communications (pronounced Ha•vuh) is a modern media, marketing, and events company that connects local businesses with culturally engaged audiences through world-class events, strategic marketing services, and independent journalism. 

Our passion is to create sustainable futures for our local journalism, giving voice to communities, clients, and culture in the markets we serve. 

At Chava, our team is made of people who embody our core values: integrity; transparency; curiosity; humor; agility; innovation; and chutzpah!

The Ideal Candidate

They’re passionate about the role of local, independent journalism in the community, and are excited by the opportunity to connect community members with information, events, and stories that matter to them. 

The Membership + Marketing Manager works in content creation (email newsletters, stories, social media) and technology. They can build a Mailchimp campaign, set up and interpret a Google Analytics report, and work with writers and creatives to deliver a story. They are organized and they’re organizers. They work from a plan but happily adjust as needed while crafting trust-based relationships with all sides of the market: editors, reporters, marketers, advertisers, and readers. 

The ideal candidate can create and implement strategic marketing campaigns while keeping an eye on ticket sales, and drive marketing messaging, placements, and strategic partnerships.

Most of all, this candidate loves learning. The role is multi-dimensional and nobody will have every skill or strength. They’re willing to learn, delegate, and teach others as they help build a program across multiple markets. 

This position’s Membership and Marketing duties operate as a virtuous circle that expands Cleveland Scene’s reach to enhance its position in the community.

Job Responsibilities: 

• Working in partnership with the Chief Marketing Officer, and Publisher, the Membership + Marketing Manager will oversee in-house marketing campaigns (traditional, in-house, and social media)
• Oversee production of event collateral, advertising, marketing, etc. in conjunction with the publisher, marketing, and design team
• Oversee event sponsorship deliverables, and assist the sales team in the development of sponsorship proposals
• Work closely with CMO and Publisher to develop, implement, and manage ticket and marketing strategies to maximize attendance and revenue
• Develop, maintain, and grow strategic partnerships and sponsorships with local, regional, and national businesses, governments, press, charities, and civic organizations
• Draft and/or edit a member solicitation email, welcome series, and thank you emails. 
• Review membership reports, identify trends and concerns, and ensure that fulfillment or customer service questions are being resolved
• Conduct ongoing meetings with our Editorial team regarding reader engagement and membership growth opportunities
• Update shared content calendars that track emails, social media posts, and ads. 
• Participate in donation platform training or member revenue best practices webinars
• Serve as a member of the Events Planning Team who participates in event strategizing, planning, and coordination, and as a lead on some Cleveland Scene community events
• Serve on Cleveland Scene’s social media and audience engagement teams that help elevate Cleveland Scene’s position in the community, build awareness of the Cleveland Scene brand, and drive traffic to clevescene.com

The Successful Membership + Marketing Manager Will:

• Have four or more years of experience in marketing/communications
• Have a Bachelor’s degree (Master’s preferred) 
• Be comfortable working in a fast-paced, deadline-driven environment
• Enjoy working on multiple projects simultaneously, with a track record of successfully bringing them from conception to completion
• Be an excellent communicator able to work with a range of personalities at all levels of an organization
• Work well independently and can complete tasks with minimal supervision
• Be experienced with building emails and multi-message campaigns (preferably in Mailchimp) and is comfortable with email testing, reporting, and coding. 
• Be Fluent in e-commerce and social media platforms. 
• Be familiar with Google Analytics and other analytics/metrics tools. 
• Be a wordsmith, an editor, and a storyteller. 
• Know what hooks people, but also look at the data to show you the difference between clicks, engagement, and conversions. 
• Be comfortable with data and people. 
• Be self-directed and organized but also comfortable with how to find answers to uncertain questions. 

PERKS & CULTURE:

We ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, two weeks of paid time off, two weeks in paid holiday time off, health and dental benefits, and a 401k retirement plan, the job also comes with perks! 

• Events & Entertainment: Our employees are privy to tickets to dozens of events, concerts, and festivals around the city. You’ll have the opportunity to attend some of the most unique and engaging events, on us.

• Culture, Flexibility & Atmosphere: We work hard and play hard. Our team is made up of passionate and creative people who believe in what we do. Cleveland Scene offers a casual, fast-paced work environment where you can grow your career and make a difference in the community in an inclusive and non-corporate space. We also offer flexible work-from-home/hybrid options.

NEXT STEPS:

• Submit resume and cover letter to [email protected] w/subject line: Membership + Marketing Manager Application 

• No resume will be considered without a cover letter

BENEFITS:

• Medical, dental, vision, and life insurance benefits
• 401k program
• Paid Personal Time Off
• Paid maternity leave

Job Type: Full-Time, exempt

Salary: $65,000+

Chava Communications