Cleveland Casting Calls & Acting Auditions

HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy. From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world’s largest, most trusted provider of home repairs and improvements. Our ambition is to do every job, in every home.

Position Overview:

In this highly visible and demanding role the Regional Operations Manager (ROM) will be responsible for managing a world class contractor network to deliver superior customer service on a 24/7 basis for residential plumbing, electrical and HVAC repairs. The ROM will help achieve corporate financial and customer service objectives by effectively managing contractor performance, actively participate in recruiting qualified contractors and training contractors on the “HomeServe Way”. In addition, the ROM will take the lead role in rate negotiation, strategic job cost management and work in conjunction with the contractor recruitment team to ensure proper coverage within their geographic territory to meet or exceed HomeServe quality standards. Furthermore, the ROM as a repair management subject matter expert, will work collaboratively with business development and account management to enhance the HomeServe product line and solidify our affinity partner relationships.

Although the position is home based, it will require frequent travel across the Great Lakes region and will require spending time at our corporate offices located in Chattanooga, TN and Norwalk, CT.

Essential Functions & Responsibilities:

• Manage existing contractor network to ensure superior quality, customer service and cost standards.
• Analyze job repair cost data and implement cost reduction strategies.
• Lead and encourage contractors to adopt state-of-the art advancements and techniques to enhance productivity and the customer experience.
• Work with the contractor recruitment and onboarding team to identify, qualify and train new contractors.
• Negotiate and establish competitive repair rates to meet or exceed underwriting targets and financial KPI’s.
• Provide initial and on-going training of contractors.
• Establish a rapport with key contractor personnel at operations and management levels.
• Perform and oversee quality inspections to ensure contractors are performing work to industry standards and all jurisdictional codes.
• Conduct and Lead regular contractor performance review meetings.
• Spearhead contractor round tables to share best practices and obtain feedback on HomeServe USA performance.
• Resolve customer complaints and take the necessary corrective action with contractors to prevent recurrence.
• Act as liaison between the Customer Advocacy Team and Contact Center to deliver quality service.
• Monitor industry related trends for opportunities to improve HomeServe and/or Contractor’s business operations.
• Remain current on national and regional regulatory standards and codes.

Job Requirements:

• Five years of proven service and/or repair management experience in plumbing / heating / electrical or residential construction projects.
• BS/BA degree in engineering, construction management or have at least 10 years practical experience.
• Independent self-starter capable of working collaboratively with multiple cross functional organizations.
• Strong ability to analyze data and develop a strategic plan to improve customer satisfaction and control repair costs.
• Outstanding computer experience required. Experienced working with Excel, Word and PowerPoint (Microsoft Office).
• Excellent oral and written communication skills with the ability to communicate effectively at all levels of the organization including the executive level.
• Valid driving license as well as valid U.S. Passport.

In Return, We Offer:

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $ 100,000- $118,400 USD

Annual Bonus Potential: 20%

HomeServe USA is an equal opportunity employer.

HomeServe USA

The Director, Product Program is responsible for all aspects of the product sales program (widely known as the Girl Scout Cookie Program and the Magazine & Snack Program), including developing an integrated educational program plan, developing, and implementing participant and volunteer training, managing logistics and inventory, and maintaining clear communication with stakeholders. This Director works closely with girl and adult volunteer members, GSNEO (Girl Scouts of North East Ohio) and GSUSA (Girl Scouts of the USA) staff, and supply vendors and partners (i.e.; bakers, manufacturers, delivery agents, reward providers). Under the direction of the Chief Operating Officer and through support of other staff, the Director of Product Program develops and implements successful strategies to ensure projected annual revenues are met while providing the highest levels of customer service.

Major Accountabilities:

1. Develops strategies and cultivates a strong team of staff and volunteers to facilitate the management and implementation of the product sales program.

2. Plans, researches, analyzes, and monitors financial and demographic factors to capitalize on marketing and sales promotion opportunities.

3. Coordinates and facilitates the interaction of internal departments and provides associated deliverables required for the program’s successful completion.

4. Trains, supervises, and coordinates functions and responsibilities of Product Sales Coordinators and Operations Coordinator.

5. Creates and implements a rewards structure that is both motivational and meets budgetary goals.

6. Assists with designing and implementing a public relations strategy with the Marketing and Communications Department that focuses on supporting the product sales function and girl program to include outstanding customer service.

7. Develops strategies and tactics to ensure full member participation in the fall product and cookie program.

Requirements

· Bachelor’s degree

· Proven leadership experience

· Experience with data-driven forecasting

· Experience managing logistics for large scale events/operations

· Computer literacy and technical knowledge of computer software programs such as Microsoft Office, Work, Excel, and PowerPoint.

· Able to work under pressure of many priorities and deadlines

· Ability to work well as a part of a team with a commitment to inclusiveness

· Ability to maintain confidentiality

· Self-starter with an entrepreneurial spirit

· Knowledge of the Girl Scout program preferred

· Ability to meet travel requirements, including local travel throughout north east Ohio, with occasional night, weekend, and

overnight travel

Physical Demands:

• This role is exposed to food products that contain nuts, wheat, dairy, and other possible allergens.
• This role assists in product delivery/pickup, and at times may regularly lift and/or move up to 25 pounds.
• This role, during product pick-up, is required to work outside on occasion, with exposure to the elements.

Girl Scouts of North East Ohio

To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.

ABOUT HORMEL FOODS — Inspired People. Inspired Food.™

Hormel Foods Corporation, based in Austin, Minn., is a global branded food company with over $11 billion in annual revenues across 75 countries worldwide. Its brands include Planters®, SKIPPY®, SPAM®, Hormel® Natural Choice®, Applegate®, Justin’s®, Columbus®, Wholly®, Hormel® Black Label® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named on the “Global 2000 World’s Best Employers” list by Forbes magazine for three years, is one of Fortune magazine’s most admired companies, has appeared on Corporate Responsibility Magazine’s “The 100 Best Corporate Citizens” list for the 12 years, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. The company lives by its purpose statement — Inspired People. Inspired Food.™ — to bring some of the world’s most trusted and iconic brands to tables across the globe. For more information, visit www.hormelfoods.com and https://csr.hormelfoods.com/.

RESPONSIBILITIES:

• Provides periodic and ad-hoc reporting based on issues discovered in the regular reporting that digs deep into markets and products issues with solid recommendations. Monthly delivery of actionable (actionable=answer the so what + action) tracking reports to include but not limited to:
• a. assortment optimization
• b. new items and their volume transfer
• c. market share
• d. shelving, aisle tests & new strategies
• e. Pricing and promotions
• f. ROM and key competitor performance.
• Annually develops and presents a strategic business plan based on a “best in class” focused on growth the category with Hormel Brands. Works with and drives the process with category management leaders, marketing and the consumer insights group to review all available resources, document voids/opportunities, create action plans to fill voids/drive opportunities where possible, filter them, condense & format them into category defining guidance. Communicates to key customers in the strategic business assessment (using BIC templates and being adaptive to what will lead thought with the customer) strategic solutions that will contribute to category growth.
• Is responsible for competitive and marketplace intelligence, analysis and reporting. This would include share gap reporting, price gap reporting, and market visits that determine competitive retailer strategies and tactics. Is responsible to develop and utilize the category management insights, to generate business development strategies and tactics, and help drive Hormel’s overall brand development. Is responsible for helping develop strategies that will further penetrate the customer’s organization.
• Provide category management talent development for direct report(s) and will need to effectively provide coaching and mentoring for new employees.

QUALIFICATIONS:

Required

• A bachelor’s degree or equivalent experience.
• Minimum of 2 years of sales/marketing/sales strategy experience.
• A pattern of initiative and independent leadership.
• Strong skills using technical tools such as Excel, IRi, Panel, customer POS, Nielsen ASO, etc.
• Proven problem solving and decision-making skills.
• The ability to take the lead in a team environment on a variety of complex projects.
• Well-developed interpersonal, organizational, and analytical skills.
• Well-developed written and verbal communication skills and presentation skills.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa

Preferred

• Minimum 3 years of sales/marketing/sales strategy experience.
• Category Management experience
• Previous experience with Kroger and/or Market 6/84.51 a plus.

Preferred location: Cincinnati, OH

BENEFITS: Hormel Foods offers an excellent benefits package. Competitive wages, annual merit increase performance reviews, medical, dental, vision, 401(k), stock purchase plan, pension, paid vacation.

For immediate consideration, send apply online at: www.hormelfoods.com/careers

At Hormel we invite difference and diversity in all aspects. We offer a space of support, understanding, and community. We are committed to the journey! Learn more about our progress here: https://www.hormelfoods.com/about/diversity-and-inclusion/

Hormel Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender orientation, gender identity, national origin, disability, or veteran status.

Hormel Foods

LMG is seeking our next amazing Content Director to join our growing team. The Content Director is responsible for leading a team of copywriters, reviewing their content, and coaching them to continually improve in their ability to communicate marketing messages to intended audiences.

At LMG, the Content Director is responsible for leading content strategy and execution to ensure that each piece communicates product benefits clearly and generates results. The content team writes, edits, and proofreads copy for a wide range of collateral including email, direct mail, trade show materials, video scripts, and in-store signage for nationally recognized brands. This is a management position representing the content team in the Creative Services department.

LMG currently has a two days/week in-office policy to reinforce collaboration, relationships, and our unique culture. Ability to work at least two days weekly in either the Dayton, Ohio or Charlotte, North Carolina office is required. Applicants that cannot commute to one of our offices weekly will not be considered.

Desired Skills

• Education and 5+ years of real-world management experience
• Ability to simplify and clarify concepts to help copywriters generate outstanding content and grow as writers
• Ability to take direction and feedback from clients and internal teams
• Comfortable sharing strategic approaches to content development and explaining intention
• Demonstrated ability to work independently as well as collaboratively
• Ability to work under pressure
• Sense of humor
• Confidence without arrogance
• Desire to be part of a small, experienced team committed to having fun while doing great work

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Employment Status: Exempt

Lunne Marketing Group

A Luxury, high-end brand consumer goods company is looking for an experienced Trade Channel Manager to join their team in Northeast Ohio.

NOTE: This full-time role requires the individual to be within commuting distance of the company Headquarters in Northeast Ohio OR candidates within commuting distance of High Point, NC. This position is NOT A FULLY REMOTE ROLE, it will require several days working on-site in our offices. Partial relocation assistance is available.

The opportunity comes with a total rewards package including a market-competitive salary, an annual performance bonus, and so much more! Our benefits package includes a 401(k) plan with generous company match, comprehensive health insurance, paid time off (PTO), paid holidays, life insurance, short-term disability, wellness programs, voluntary benefits including dental, vision & more, flexible spending accounts for health and dependent care and generous employee product purchase discounts.

Summary: The Trade Channel Manager is responsible for developing and managing strategic sales and marketing initiatives that bring awareness to the brand and generate profitable sales relationships and growth within the trade market, focusing on Interior Designers. Collaborates with regional representatives to discover fresh business opportunities, enhance current trade partnerships, and ultimately boost sales. This position works closely with internal stakeholders when developing strategies for new business and works to ensure alignment.

Primary Tasks and Responsibilities

• Responsible for driving profitable sales growth within trade market for all brands
• Creates strategic sales and marketing initiatives that bring awareness to the brand and generate sales within the trade market, focusing on Interior Designers.
• Responsible for the identification, evaluation, development, execution and support of new trade partner relationships.
• Works with territory representatives to identify new trade accounts while strengthening existing trade partner relationships to drive increased sales.
• Manages incoming leads with goal of generating revenue and margin growth.
• Develop marketing campaigns to drive trade channel business strategy.
• Works with the marketing team in all aspects of campaigns for trade channel including but not limited to: media advertising, digital marketing, social media, literature development, trade shows and program development.
• Works with sales and marketing teams to develop best in class programs (including loyalty programs) to engage the targeted customer. Evaluates program performance to ensure timely and effective delivery of sales and margin goals.
• Collaborates with internal business partners including marketing, sales, product development and ownership to develop strategies to identify and address new business opportunities.
• Collaborates with Showroom Channel sales leaders to ensure trade programs and initiatives support showrooms by directing relevant trade sales to showroom channels.
• Develops cross functional relationships with Sales, Marketing, Finance, Supply Chain, Customer Care and IT to ensure integration and alignment.
• Responsible for the accurate planning and execution of budget for trade channel
• Maintains a comprehensive understanding of the trade channel. Conducts regular market visits to stay current on consumer and category trends, competitors, and shares channel/customer insights with the Company’s sales, Product, Marketing, and other relevant stakeholders.
• Presents business plans, leads quarterly business reviews for trade channel.
• Support related trade marketing events and shows. Coordinates events at shows to drive showroom visits. Works with Visual Merchandiser to maximize new and repeat visits to showroom during trade shows.
• Other duties as assigned.

Special Requirements: Ability to travel (domestic) up to 15% of the time.

Level and Type of Education Required: Bachelor’s degree in Marketing, Communications or Business Management required or Associates Degree plus 5+ years’ additional work experience.

Related Work Experience Required: 7 years of professional sales and/or marketing experience with increasing responsibility, preferably in the residential design industry.

Necessary Specialized Training, Knowledge, Skill and Abilities

• Understanding of the Trade/Interior Design market and can “speak the language” of the designer, i.e. interior design styles, techniques, materials, color palettes, key suppliers, etc.
• Outstanding professional writing and content development skills.
• Campaign management experience.
• Marketing communications experience: website, marketing automation, social media, email, etc.
• Understanding and insight of customer and competitor behavior, promotion process, product management and pricing.
• Strong marketing proficiencies, including business and market analysis.
• Strong analytical skills. financial acumen/ ability to manage budgets and understand financial models.
• Excellent communication skills (both verbal and written) and skilled at delivering sales presentations.
• Demonstrated project management skills to deliver on time results.
• Expertise with vital business software: Excel, Qlik, CRM, SharePoint, ERP, etc.
• Possesses teamwork/collaboration, leadership and facilitation skills.
• Experience negotiating, structuring, and implementing partnership agreements.

Work Environment and Physical Requirements

The following descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in an office and perform in a corporate environment. While traveling work environment will vary (i.e. airports, showrooms, hotels, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to view computer screen and type on a keyboard.
• Ability to converse over a telephone (hear, speak).

The Company is committed to a policy of Equal Employment Opportunity, all qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

Confidential

Director of Media Procurement

Cleveland, Ohio, United States (Hybrid)

Planet Technology is seeking a Media Procurement Director to join one of our well-known manufacturing clients based out of Cleveland, OH.

• Media Procurement Director Responsibilities: Business Partnering
• Builds relationships with marketing and brand teams and partners with the teams to drive savings, innovation, and new supplier opportunities within the marketing category
• Ensures information flow between the corporate procurement team and marketing and brand teams to effectively deliver and influence business/function strategies
• Understands business requirements and challenges, including priorities and key value drivers
• Co-leads Supplier/Agency Relationship Management (S/ARM) with marketing counterpart, by leading key relationship management
• Partners closely with key stakeholders to align on key metrics of the business or function in support of the annual operating plan
• Procurement Strategy and Execution:
• Ability to manage, coordinate, and execute on the Enterprise-wide Marketing category with approximately $400m in spend
• Develops and executes on procurement strategy in support of the marketing and brand stakeholders in collaboration with adjacent functions, such as Legal and Finance.
• Develop, coordinate and execute Enterprise-wide Marketing category management strategies and programs to optimize and leverage the global scale of the company to ensure proper economies of scale are achieved, while ensuring risk levels are appropriate.
• Tracks and analyzes spend and contracts for the marketing category, identifies opportunities for savings/value-driven initiatives, and tracks savings achieved to ensure savings realization
• Lead stakeholder teams to establish specifications, effectively manage category supply base, perform advanced and intricate negotiations and oversee selection of key vendors.
• Coordinate RFx processes and leads supplier negotiations, with support from business counterparts
• Manage the implementation of executed agreements with required systems (e.g., Coupa and Alocadia) and with the respective business partners
• Identifies opportunities for partnerships and cost savings initiatives through agency ecosystem
• Researches market and supplier benchmarks to inform supplier/agency selection, relationship management decisions, and large sourcing opportunities
• Continuous Improvement:
• Facilitates educational sessions for marketing team members to drive adoption of leading practices processes, particularly around Agency Ways of Working
• Researches and recommends tools, processes, and systems to ensure effective business processes
• Attends related industry conferences and trainings to maintain competitive skills set
• Manages through challenges such as quality or delay issues, if necessary, with agencies, suppliers, and marketing contacts
• Achieves KPIs (savings, cost avoidance, performance, risk management, industry intelligence, supplier/agency mapping, etc.) and reports progress to supervisor

Marketing Procurement Director Qualifications: Bachelor’s degree or foreign equivalent in Business, Procurement, Marketing, Supply Chain, or related field is required.

• 5+ years of procurement or marketing agency background.
• Proven ability to analyze and present findings in a clear and cohesive manner.
• Ability to identify and research relevant market, industry, and supplier information.
• Capable of navigating through ambiguous situations and managing external vendor relationships.
• Ability to facilitate advanced agency/supplier negotiations.
• Ability to work collaboratively with stakeholders across the enterprise and support multiple sourcing initiatives.
• Ability to develop processes and/or to identify continuous improvements to help better coordinate activities and drive savings.
• Exceptional relationship builder and stakeholder manager, ability to grow personal networks.
• In-depth knowledge of agency types, processes, and basic workings.
• Experience with agency/supplier negotiations.
• Proficiency in Microsoft Suite products, including but not limited to, Word, PowerPoint, and Excel.
• Experience with Marketing Spend Management and Marketing Workflow tools.
• Experience with budget management and financial planning.
• Previous experience working within CPG/Retail and/or home improvement industry is preferred.

Planet Technology

Are you a talented communicator with a passion for connecting with people? Are you looking for an opportunity to utilize your skills in a fast-paced and dynamic environment? We are seeking a highly motivated Communications Assistant to join our team!

As a Communications Assistant, you will play a pivotal role in supporting our internal and external communications efforts. Your attention to detail and strong writing skills will be essential in delivering clear and compelling messages to our target audience.

Why Choose Us?

• Exciting Industry: Be part of a dynamic field, where each day brings new challenges and opportunities.
• Collaboration: Work alongside a supportive team, fostering a collaborative and creative environment.
• Professional Growth: Expand your skills and knowledge with ongoing training and development.
• Impactful Role: Your communication expertise will directly influence our brand’s reputation and success.
• Diverse Projects: Engage in various communication initiatives, from media relations to content creation.

Qualifications:

• Bachelor’s degree in Communications, Journalism, Marketing, or a related field
• Strong written and verbal communication skills
• Excellent attention to detail and proofreading abilities
• Familiarity with digital marketing tools and analytics platforms
• Ability to work in a fast-paced environment and manage multiple priorities
• Creative thinking and ability to generate innovative ideas
• Experience in graphic design or video editing is a plus

Join our team and be part of a vibrant and collaborative work environment where your communication skills will be valued. Apply now to become our Communications Assistant and contribute to the success of our organization!

Hurley Recruitment Consulting

The future is what you make it. When you join Honeywell, you become a #futureshaper, a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell means developing cool things and changing the world, all while building a dynamic career with opportunities to shape your own future.

Honeywell is seeking an Internal Communications Manager to support our Safety and Productivity Solutions (SPS) business. This individual should be able to work independently, and in a team, take initiative and effectively interact with all levels of our global organization. The ideal candidate should have a passion for writing, a flair for creative campaign development, a background involving communication channel management and experience building complex communications plans.

The individual will be responsible for developing and delivering comprehensive internal communications strategies that effectively position executives, create organizational alignment, promote employee engagement and drive understanding of company goals and objectives. He/she will also collaborate with leaders on critical change management and I&D initiatives. The role will be based in Mason, OH and will report to the Sr. Director of Internal Communications, SPS.

Responsibilities Include:

• Develop and deliver strategic and tactical communications for the business
• Mange internal communications channels and related content management strategies
• Develop clear and concise written materials for use with employees, managers and the HR organization
• Innovate the internal communications team through new thinking, tools and vehicles
• Special projects as needed

You Must Have:

• Bachelor’s degree
• 4+ years of demonstrated successful communications experience
• 2+ years of experience developing communication strategies

We Value:

• Bachelor’s degree in Communications, Marketing, Journalism or related field
• Creative and strategic thinker – risk-taker
• Ability to succeed in a fast-paced and highly matrixed environment
• Bias for action and results oriented
• Excellent interpersonal, verbal and written communication skills
• Attention to detail and strong organizational, planning and time-management skills
• Experience developing and managing digital programs, content and editorial performance
• Ability to coach and counsel senior leaders on communications best practices
• A positive, can-do spirit

Additional Information

• JOB ID: HRD205535
• Category: Communications
• Location: 7901 Innovation Way,Mason,Ohio,45040,United States
• Exempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

*This position is located on-site at our Westlake, OH office

JOB OVERVIEW

The Director, Client Services provides strategic leadership and direction to the Client Services department to drive overall performance. Oversees cost effectiveness, productivity, and the delivery of client support procedures to nurture continuous improvement.

RESPONSIBILITIES & DUTIES

• Develops the Client Services strategy and tactics to drive the necessary changes to improve operating and organizational efficiencies
• Provides strategic direction to the company’s operational goals and objectives
• Oversees the management of Client Services, including staffing, training and development, problem solving, identification of team needs, and department budget
• Develops service-level standards focused on response time and issue resolution
• Establishes policies and procedures to produce high quality customer service delivery and reflect industry best practices
• Manages metrics, performance criteria, policies and procedures to continuously improve the client experience
• Analyzes and summarizes data and trends and formulates strategies to mitigate issues and presents to Executive Committee
• Uses customer insight and root case analytics to identify companywide improvements and presents to relevant stakeholders and Executive Committee
• Identifies new tools and technologies to better service the client
• Utilizes existing tools and recommends other tools to assist with the automation and optimization of client information, queues, and workflows
• Acts as the voice of the client across the company
• Coaches, mentors, and develops team members, oversees new associate onboarding, provides career development planning and opportunities
• Leads associates to meet company expectations for productivity, quality, continuous improvement, and goal accomplishment
• Maintains transparent communication by sharing appropriate organizational information through department meetings and one-on-one meetings, email and regular interpersonal communication

QUALIFICATIONS

• Minimum 10 years of experience in a fast-paced call center manager role, preferably in financial services
• Bachelor’s degree in Business Administration or related field; Master’s degree preferred
• Proven and successful experience driving positive change and influencing enhanced performance in a customer support department
• Established record of exceeding targets, KPI’s and SLA’s in a quality lead and compliant environment
• Proven and successful experience mapping customer journeys and creating customer support strategies

PROFESSIONAL CERTIFICATIONS

• None required

TECHNICAL SKILLS

• Deep understanding of aligning departmental targets with the business KPIs
• Demonstrated proficiency in Microsoft Office

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Strategic Mindset
• Courage
• Drives Results
• Drives Vision & Purpose
• Develops Talent

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Equity Trust Company