Sharesale
Log InSign Up
HomeCustomer Service Manager

Customer Service Manager

$$$

PURPOSE OF THE JOB:

The Customer Support Manager carries the overall responsibility for all the Customer Support activities supporting the Installed-machine based in our Cleveland facility.

In direct collaboration with his counterparts in Canada, Europe and Asia, this position is responsible for the complete suite of services provided to our existing worldwide customer base after their machines pass their SAT test and are placed in operation.

PRIMARY RESPONSIBILITIES:

  • Responsible for delivering the budgeted revenue and gross margin allocated to the Customer Support (Aftermarket) business.
  • Responsible for the day-to-day operation of the Customer Support department (Service, Retrofits, Spare Parts etc.)
  • Responsible for developing and implementing strategic plans for the development of the Customer Service organization in alignment with the group’s long term strategic plan
  • All Strategic Action Plans (SAP’s) related to the Aftermarket Business unit are properly executed (on-time, on-budget, KPI’s achieved).
  • Identifies, develops and implements new business opportunities in line with the company’s long term strategies.
  • Ensures that proper procedures are established in order to guarantee that all Customer Service related business is done in accordance with company policies and procedures.
  • Ensures 100% compliance with the company’s “Delegation of Authority” document.
  • Represent the company as appropriate in its relationships with major aftermarket customers, suppliers and competitors.
  • Analyze the operating results of the Customer Service businesses comparing them to agreed goals and objectives for the year. Ensures that appropriate steps are taken to correct unsatisfactory performance.
  • In coordination with the HR Manager, develops and manages a Talent Management program aligned with the company’s overall Talent Development and Talent Retention initiatives.
  • Develops implements and manage employee performance management plans for the Customer Service department.

SECONDARY RESPONSIBILITIES:

  • Establish a culture of excellence in customer service within the Aftermarket group; establish appropriate measures of customer satisfaction.
  • Represent the company as appropriate in its relationships with major aftermarket customers, suppliers and competitors. Present strong skills in negotiations and closure of business deals to achieve business goals.
  • Identifies and keeps track of value added, non-project related tasks to be executed during periods of low activity in order to minimize non-productive time.
  • Identifies and implements opportunities for value engineering and standardization of the product lines.
  • Proactively identifies and implements corrective actions to address engineering quality and cost issues.
  • Supports the Product Development team to bring new designs and concepts to market within cost targets.

FINANCIAL RESPONSIBILITY:

  • Customer Service sales revenue and Gross margin according to approved budget
  • All expenses for his/her department must not exceed the allocated budget:
  • Travel expenses
  • Customer’s entertainment
  • Other expenses
  • Direct labour utilization and indirect labour costs (Indirect hours) in line with company’s budget assumptions.

INTERACTION WITH CUSTOMERS:

– Represents the company in high level meetings with customers in order to solve project related issues.

– Travel for in-person meetings with customers and partners and to develop and maintain key relationships.

– Represents the company in organized events and industry related organizations when requested.

– This position requires the employee to attend work properly groomed and dressed according to the position (casual dressing with some formal dressing required occasionally)

WORKING CONDITIONS AND ENVIRONMENT:

  • This position is a position of trust and high responsibility. Long working hours may be necessary on occasion in order to comply with deadlines (internal and external).
  • Travel during non-working hours may be required.
  • Availability through the company provided cellphone is required during non-working hours mostly in times where a project going through a critical stage requires quick decisions and top level support.

DESIRED BEHAVIORAL COMPETENCIES:

  • Impact and influence — works effectively with and through others including where no formal authority exists.
  • Achievement Motivation — results oriented, tracker and doer. Sets high standards and objectives
  • Listening, understanding, responding — an effective and articulate communicator
  • Negotiating – presents positions in a reasoned manner, seeks win-win outcomes but understands when to say no.
  • Team Leadership — effective at building support, thinks team first, promotes success in terms of team as well as individual success, and is adept at creating a shared vision.
  • Decision-making — makes good decisions based on sound understanding and evaluation of relevant information; gathers information and involves others as appropriate.
  • Hands-on approach, ready to “roll-up his/her sleeves” and stay close to the action.
  • Entrepreneurial, positive, enthusiastic, energetic, with a good sense of humor.

KNOWLEDGE AND SKILLS REQUIRED:

  • Formal training in business management or equivalent direct experience managing sales teams over 5 people.
  • Leadership training. Formal training in Sales management or equivalent work experience.
  • University degree – preferable in Engineering. Technical experience in a field related to mechanical and/or electrical machinery, Production Automation and/or Robotic solutions.
  • Consultative; value-proposition/business case driven sales methodology experience.
  • Outstanding creative writing and presentation development and delivery skills
  • Above average command of office tools such as Microsoft Office (Word, Excel, PowerPoint)
  • Document writing at a senior management level
  • Comfortable speaking and making business presentations to mid-size audiences

Mpac Group PLC

Related jobs:

$$

Job Description
Join the B2E team on-site for a high-energy weekend working the Simple Minds and Ringo Starr concerts in New York City. This exciting opportunity offers competitive pay, hotel accommodations, and a fast-paced, music-filled environment. Ideal for individuals experienced in live event staffing and passionate about entertainment.

Job Responsibilities

  • Support concert operations in Auto PS role

  • Assist with guest management and crowd coordination

  • Ensure smooth check-ins, directions, and general attendee support

  • Uphold event safety and professionalism

  • Collaborate with event coordinators to maintain smooth on-site logistics

Requirements

  • Must be available on both June 14 and June 15

  • Must be located in or able to travel to New York City

  • Prior experience in event staffing preferred

  • Excellent communication and customer service skills

  • Able to stand for extended periods and work in high-energy environments

Compensation

  • $250 per day

  • Hotel accommodations provided

  • 5-hour shifts (4 PM – 9 PM)

  • Travel/lodging support included

Job Description
A professional documentary production is seeking a skilled camera crew with their own equipment for a 2-day shoot focused on a science-related subject. The project will film across two locations and requires experienced crew members capable of delivering high-quality footage while working efficiently within a short timeline.

Job Responsibilities

  • Film interviews and b-roll footage for a science-themed documentary

  • Travel between two shoot locations across two days

  • Operate and manage your own professional camera equipment

  • Coordinate with the production team to meet creative and technical needs

Requirements

  • Must have experience shooting documentary content

  • Able to work both in New Jersey and Manhattan on separate days

  • Owns professional-grade camera gear (must submit equipment list)

  • Able to provide a portfolio or reel demonstrating previous work

  • Must be available for both scheduled shoot days

Compensation

  • Paid project

  • Work on a professional production with creative collaboration opportunities

  • Gain portfolio content for future documentary or commercial work

Job Description
A captivating psychological horror short film is looking for three motivated and reliable Production Assistants to support various departments during filming. Titled LOST IN NIGHTMARES, the project explores themes of grief and obsession in a surreal and emotionally gripping story. This is an excellent entry-level opportunity for those looking to gain hands-on experience in film production and earn IMDb credit.

Job Responsibilities

  • Assist with on-set logistics including setup, takedown, and organization

  • Support crew members across departments (camera, art, wardrobe, etc.)

  • Help manage crowd control, background talent, and equipment

  • Run errands and perform general tasks as directed by AD or UPM

  • Maintain a positive, can-do attitude throughout the shoot

Requirements

  • No prior experience required, but on-set familiarity is a plus

  • Ability to follow instructions and adapt quickly to changing needs

  • Strong communication and teamwork skills

  • Must be punctual, dependable, and energetic

  • Available for filming in Miami, FL from August 8–10

Compensation

  • IMDb credit

  • Meals provided on set

  • Valuable on-set experience and networking opportunity

Job Description
A visually bold and emotionally intense psychological horror short film is seeking a skilled Grip to support the camera and lighting departments on set. Titled LOST IN NIGHTMARES, the project tells a chilling story of grief and obsession as reality unravels. This is a great opportunity to contribute to the visual impact of a high-concept indie film while gaining IMDb credit.

Job Responsibilities

  • Set up, adjust, and strike lighting and rigging equipment

  • Assist camera team with movement, stability, and support gear

  • Ensure safe handling of equipment throughout the shoot

  • Collaborate with the Director of Photography and Gaffer

  • Respond quickly to on-set technical and physical needs

Requirements

  • Previous experience as a Grip or strong familiarity with grip duties

  • Understanding of lighting rigs, flags, dollies, and grip tools

  • Ability to lift and move equipment safely and efficiently

  • Team player with a proactive attitude on set

  • Availability for filming in Miami, FL from August 8–10

Compensation

  • IMDb credit

  • Meals provided on set

  • Portfolio-building opportunity on a high-visual-impact film

Job Description
A gripping new psychological horror short film is now casting for a detail-oriented Script Supervisor. The project, LOST IN NIGHTMARES, explores the descent into obsession and fractured reality following a personal tragedy. The ideal candidate will ensure continuity, accuracy, and clear documentation across all scenes while supporting the director in tracking the story’s progression throughout production.

Job Responsibilities

  • Maintain detailed continuity notes on props, wardrobe, blocking, and timing

  • Track script changes and ensure consistency across takes

  • Record shot timings and take notes for the editor

  • Collaborate closely with the director, camera department, and editor

  • Create and maintain a daily script report for production

Requirements

  • Previous experience as a Script Supervisor or familiarity with the role

  • Strong attention to detail and organizational skills

  • Ability to work long hours on set and adapt quickly to changes

  • Effective communication and a collaborative attitude

  • Available for filming in Miami, FL from August 8–10

Compensation

  • IMDb credit

  • On-set meals provided

  • Access to footage for reel or portfolio building

Job Description
An upcoming psychological horror short film is seeking a driven and organized 1st Assistant Director (1st AD) and/or Unit Production Manager (UPM) to join the crew. The film, LOST IN NIGHTMARES, tells a dark and gripping story of grief, obsession, and fractured reality. This is an opportunity for a highly motivated individual to manage on-set logistics and support the director in executing a visually intense and emotionally powerful production.

Job Responsibilities

  • Break down the script and create a detailed shooting schedule

  • Coordinate daily shoot logistics, call sheets, and time management

  • Act as the primary liaison between the director and crew on set

  • Manage crew coordination and keep the production on track

  • Support pre-production planning and ensure smooth execution during filming

Requirements

  • Prior experience as a 1st AD, UPM, or similar role in film production

  • Excellent time management, communication, and leadership skills

  • Ability to work under pressure and problem-solve on the fly

  • Knowledge of Miami, FL locations is a plus

  • Must be available for filming August 8–10 in Miami

Compensation

  • IMDb credit

  • Meals provided on set

  • Access to footage for professional reel and portfolio

Job Description
A visionary short film titled LOST IN NIGHTMARES is searching for a talented and resourceful Production Designer / Art Director / Props Coordinator. This psychological horror project explores obsession and grief through a surreal lens. We’re looking for a creative collaborator who can help craft the film’s visual world—from eerie set pieces to emotionally charged spaces—supporting the director’s unique vision.

Job Responsibilities

  • Design and oversee the overall visual look of the film

  • Collaborate with the director and cinematographer to achieve a consistent tone and mood

  • Source, build, and manage props, set dressing, and design elements

  • Coordinate with wardrobe and makeup departments for cohesive styling

  • Work within budget constraints and creatively solve production design challenges

Requirements

  • Prior experience as a Production Designer or Art Director in film or theater

  • Strong eye for detail and understanding of horror/surreal aesthetics

  • Ability to work efficiently within a small, focused crew

  • Portfolio or images of past work (required)

  • Availability for on-location shoot in Miami, FL (August 8–10)

Compensation

  • IMDb credit

  • Meals provided on set

  • Portfolio footage for future opportunities

Job Description
A bold psychological horror short film is casting a creative and detail-driven Costume Designer / Wardrobe Stylist to develop the visual identity of its characters. LOST IN NIGHTMARES tells a chilling story of a man unraveling in grief and obsession. This is a unique opportunity to help shape the eerie tone and surreal aesthetic of a character-driven narrative.

Job Responsibilities

  • Design and coordinate costumes in line with the film’s emotional and psychological themes

  • Collaborate with the director and production designer to build cohesive character looks

  • Source, create, and alter wardrobe pieces as needed

  • Maintain costume continuity throughout the shoot

  • Oversee fittings and ensure wardrobe readiness each shooting day

Requirements

  • Experience as a costume designer or wardrobe stylist on film or theater projects

  • Strong creative eye and understanding of color, symbolism, and period styles

  • Ability to work within a limited budget and think resourcefully

  • Portfolio or previous work samples required

  • Available to work in Miami, FL from August 8–10

Compensation

  • IMDb credit

  • Meals provided on set

  • Footage for portfolio or reel enhancement

Job Description
A surreal psychological horror short film is now casting a skilled Makeup Artist with strong SFX experience to bring emotional and visual depth to its characters. Titled LOST IN NIGHTMARES, the story explores the unraveling psyche of a man haunted by grief and hallucination. If you’re passionate about creating character-defining looks and subtle-to-intense horror effects, this role is your canvas.

Job Responsibilities

  • Design and apply character-appropriate makeup looks for a range of emotional and physical states

  • Create subtle and dramatic SFX makeup to support the horror aesthetic

  • Collaborate with the director, costume designer, and production team on cohesive visuals

  • Maintain continuity and touch-ups throughout shooting days

  • Ensure cleanliness and organization of all tools and materials on set

Requirements

  • Experience in both standard and SFX makeup for film or theater

  • Portfolio showcasing past work, especially horror/SFX looks

  • Ability to work efficiently under time constraints

  • Excellent attention to detail and creative problem-solving

  • Availability to work on-location in Miami, FL from August 8–10

Compensation

  • IMDb credit

  • Meals provided on set

  • Portfolio material for future gigs

Job Description
A visionary psychological short film, Lost in Nightmares, is seeking a skilled 1st Assistant Camera (1st AC) to join its production team. This stylized horror piece follows a grief-stricken man unraveling through a dreamlike reality after discovering a mysterious video. The project demands visual precision, creative energy, and a team-first attitude. This is a non-paid role offering IMDb credit and portfolio material.

Job Responsibilities

  • Pull and maintain focus on moving subjects in high-tension, surreal sequences

  • Assist the Director of Photography with camera setups, lenses, and filters

  • Handle slating, equipment checks, and digital data hand-offs

  • Support the camera team in maintaining smooth, visually consistent footage

Requirements

  • Based in or able to travel to Miami, FL

  • Must be available August 8–10, 2025

  • Strong understanding of camera systems, lenses, and on-set workflow

  • Ability to work under pressure and adapt quickly in an indie production setting

  • Prior experience preferred; reel or references encouraged

Compensation

  • Unpaid role

  • IMDb credit

  • Meals provided during production

  • Access to final edited material for reels and portfolio use

Model Recruiters for Fashion and Talent Agency

Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.

Job Responsibilities

  • Identify and recruit potential modeling talent through online platforms and personal networks
  • Build and maintain a pipeline of qualified candidates for agency representation
  • Conduct initial outreach and guide talent through the application process
  • Attend weekly calls and monthly virtual meetings for team updates and support
  • Stay informed on trends in the modeling and entertainment industries

Requirements

  • Must be 18 or older
  • Familiarity with the fashion or modeling industry preferred
  • Self-driven, organized, and results-oriented
  • Smartphone and/or computer required for daily communication
  • Able to work independently with minimal supervision

Compensation

  • Commission-based pay structure with unlimited earning potential
  • 90% remote flexibility
  • Access to an established network within the Atlanta modeling market
  • Ongoing mentorship and brand-building opportunities

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
02-24-2024

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!