Cleveland Casting Calls & Acting Auditions

Secret Creative Org., a design and branding studio in Akron, Ohio, is seeking to hire an Art Director to join our team. The ideal candidate will have a solid visual and conceptual portfolio with the ability to deliver high-minded, best-in-class, collaborative creative and a demonstrated enthusiasm for their craft.

Responsibilities

• Ability to direct, concept, design, and execute a wide variety of creative deliverables 
• Deliver strong and compelling ideas that demonstrate and carry through client knowledge
• Manage multiple projects while maintaining strong communication and organizational skills
• Effectively communicate and present design work both internally and externally
• Provide design feedback and design oversight to junior designers 
• Actively participate in meetings and brainstorming sessions—both client-facing and internal
• Continue to push the boundaries of the studio and your design aesthetic
• Be solution-focused and an advocate for doing well by others

 Requirements

• Possess a positive attitude and a desire to collaborate with others
• Highly motivated and able to take initiative, collaborate, and bring enthusiasm to the work
• Strong attention to detail and organization
• 5 to 7 years of graphic design and art direction experience
• Strong design portfolio and foundation of advertising and design best practices
• Experience working as an integral part of a multidisciplinary creative team
• Proficient in Adobe Creative Suite and Figma
• Motion, illustration, photography, or web development skills are a plus
• Hybrid role with proximity to our studio in Northeast Ohio

Secret Creative Org. is an equal-opportunity employer. We strongly support diversity in the workforce and are committed to an inclusive, barrier-free recruitment and selection process and work environment.

Secret Creative Org.

Ignite Entertainment is now hiring a motivated and experienced Bar and Restaurant General Manager for a high-volume, upscale, yet approachable bar and restaurant concept in the heart of downtown, Cincinnati.

Experience managing both the and back-of-house staff, hiring, training, report efficiency, and schedule-making are of the utmost importance in this role. Attention to detail is a MUST, as well as excellent communication skills, email, basic computer skills, and technology experience. Staying up to date on current dining and drinking trends, and a thorough knowledge of wine, craft beer, and cocktails, are also necessary for success.

We additionally offer our GMs two weeks of paid vacation, Medical and Dental Insurance after 90 days, an employee discount throughout the entire company, and a flexible schedule, though nights and weekends, and some holidays are required.

5+ years as a Bar and Restaurant General Manager in a high-volume venue is required.

Responsibilities include but are not limited to:

• Managing Shifts and being on the floor
• Ensuring incoming staff complies with company policy
• Training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employee hours and scheduling
• Recording payroll data
• Ordering.Maintaining linens, gloves, bar supplies, alcohol, and other supplies while staying within budget limitations

Skills and Qualifications:

Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus

Additional Traits

• Dedication to Providing Exceptional Guest Service
• Exceptional Team Building and Problem-Solving Skills
• Entrepreneurial Spirit
• Excellent Communication and Interpersonal Skills
• Strong Planning and Organization Skills

Job Type: Full-time

Salary: $70,000.00 – $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Experience level: 5 years

Restaurant type:

Bar

Upscale, yet approachable dining restaurant

Shift:

8-hour shift

Day shift

Night shift

Weekly day range:

Weekends as needed

Education:

High school or equivalent (Preferred)

Experience:

Restaurant Management Experience: 5 years (Required)

Licenses/Certifications:

SERV Safe

Driver’s License (Required)

Sommelier Experience Appreciated but not Required

Ignite Entertainment Cincinnati

LOCATION: TQL Stadium is a soccer-specific stadium in Cincinnati, Ohio. It is the home of FC Cincinnati, a Major League Soccer team that has played there since the stadium opened on May 16, 2021. The stadium can seat up to 26,000 excited fans.

**RELOCATION FUNDS ARE AVAILABLE**

Levy provides all hospitality services at 6 different venues for one of the most iconic college brands in the United States. We serve a passionate fan base for Aggie football, baseball, softball, indoor track, outdoor track, men’s and women’s basketball, volleyball, concerts and many other events

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

The Director of Operations is responsible for leading our team at the location – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Detailed Responsibilities

• Proactively coaching and motivating team members to deliver their best
• Identifying opportunities and driving continual improvement in our location operations
• Building a strong partnership with locations partners
• Working with regional and Home Office leadership to drive innovation and best practices at the location
• Delivering against our financial goals and budgets
• Coaching the operations management team
• Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
• Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
• Reviewing financial reports and developing action plans to best achieve business goals
• Leading the continual development of the location’s food story and guest experience
• Completing team member performance reviews including career development planning and compensation reviews
• Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities
• Reviewing and processing any expense reports submitted by team members in Concur
• Interviewing applicants interested in roles requiring hiring consideration and approval
• Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
• Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
• Coaching team members for optimal performance and engagement
• Conducting manager meetings to engage, inform and build alignment
• Conducting event walks interacting with team members, guests, partners and VIPs
• Identifying and planning for management support needs when the business will exceed the location’s current resources
• Managing team recognition program ‘Levy Legends’ by leadership promotion and participation
• Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
• Completing corrective action, where necessary, to hold team members accountable and improve future performance
• Personally lead the coaching and mentoring of future talent within the location – developing the next generation of leaders
• Closing/Signoff Payroll on a bi-weekly basis for team members
• Ensuring all financial reporting is completed in a timely and accurate manner
• Driving shrinkage prevention efforts to minimize financial risk to the business
• Leading continual operational improvement planning
• Participating in Governance Meeting presentations to network, learn, and represent Levy’s culture and business goals
• Planning budget and P&L management to support optimal financial achievement
• Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
• Acting as the figurehead at the location for Levy’s Work of Change initiative – build a diverse and inclusive team who represent the community the location serves
• Other duties as assigned

Job Requirements

• 5+ leadership experience in Hospitality or Retail. Sports and Entertainment is preferred.
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Levy Restaurants

The Associate Manager, Event Management is focused on the daily management of nightlife and retail consumer engagement programs in market. Attention to detail is fundamental, and the implementation of controls, process, policy, and compliance is essential. This position supports all aspects of activity in market and reports to the Market Manager. The person in this role must be comfortable working with the marketing and promotions of wine and spirits products.

Primary Responsibilities:

· Responsible for recruiting and managing top quality Educators and Influencers for event execution in market

· Train staff on brands, programs, consumer engagement, and execution excellence

· Manage staff pools to ensure core teams support the volume and business needs

· Manage point-of-sale coordination and warehouse management for all local event activity

· Ensure proper coordination, kitting, and utilization of POS

· Enter, maintain, and review event data in all relevant activation platforms

· Ensure all event reporting is entered accurately and timely into the online database

· Mange staff payroll and expense processes as well as personal Travel and Entertainment expenses

· Knowledge and firm understanding of local state alcohol laws and regulations relative to state sampling laws and promotional activity

· For quality control purposes, attend, monitor, and evaluate events. Make recommendations to improve quality of events

Qualifications

3-5 years in field / promotional marketing

· Strong communication and problem-solving skills

· Strong organizational skills

· Promotional experience in Wine and Spirits is preferred

· Able to effectively source candidates to ensure a match to the position/organization

· Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

Additional Information

The anticipated base salary range for this position is$51,000 – $83,375. Salary is based on a range of factors including relevant experience, knowledge, skills, other job-related qualifications, and geography.Additionally, this position is eligible for discretionary incentive compensation. Our incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information aboutdentsubenefits, please visitdentsubenefitsplus.com

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done to ensure an equal employment opportunity without imposing an undue hardship on the Company. Please [email protected] you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape societywww.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape societywww.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

dentsu

Membership + Marketing Manager 

Cleveland Scene is looking for a Membership + Marketing Manager to oversee and execute the implementation, management, and growth of Scene’s reader membership program, including various readership engagement projects. Concurrently, the Membership + Marketing Manager is responsible for all marketing efforts for Scene’s ticketed fundraising events and promotions weeks.

Cleveland Scene is a Chava Communications company. Chava Communications (pronounced Ha•vuh) is a modern media, marketing, and events company that connects local businesses with culturally engaged audiences through world-class events, strategic marketing services, and independent journalism. 

Our passion is to create sustainable futures for our local journalism, giving voice to communities, clients, and culture in the markets we serve. 

At Chava, our team is made of people who embody our core values: integrity; transparency; curiosity; humor; agility; innovation; and chutzpah!

The Ideal Candidate

They’re passionate about the role of local, independent journalism in the community, and are excited by the opportunity to connect community members with information, events, and stories that matter to them. 

The Membership + Marketing Manager works in content creation (email newsletters, stories, social media) and technology. They can build a Mailchimp campaign, set up and interpret a Google Analytics report, and work with writers and creatives to deliver a story. They are organized and they’re organizers. They work from a plan but happily adjust as needed while crafting trust-based relationships with all sides of the market: editors, reporters, marketers, advertisers, and readers. 

The ideal candidate can create and implement strategic marketing campaigns while keeping an eye on ticket sales, and drive marketing messaging, placements, and strategic partnerships.

Most of all, this candidate loves learning. The role is multi-dimensional and nobody will have every skill or strength. They’re willing to learn, delegate, and teach others as they help build a program across multiple markets. 

This position’s Membership and Marketing duties operate as a virtuous circle that expands Cleveland Scene’s reach to enhance its position in the community.

Job Responsibilities: 

• Working in partnership with the Chief Marketing Officer, and Publisher, the Membership + Marketing Manager will oversee in-house marketing campaigns (traditional, in-house, and social media)
• Oversee production of event collateral, advertising, marketing, etc. in conjunction with the publisher, marketing, and design team
• Oversee event sponsorship deliverables, and assist the sales team in the development of sponsorship proposals
• Work closely with CMO and Publisher to develop, implement, and manage ticket and marketing strategies to maximize attendance and revenue
• Develop, maintain, and grow strategic partnerships and sponsorships with local, regional, and national businesses, governments, press, charities, and civic organizations
• Draft and/or edit a member solicitation email, welcome series, and thank you emails. 
• Review membership reports, identify trends and concerns, and ensure that fulfillment or customer service questions are being resolved
• Conduct ongoing meetings with our Editorial team regarding reader engagement and membership growth opportunities
• Update shared content calendars that track emails, social media posts, and ads. 
• Participate in donation platform training or member revenue best practices webinars
• Serve as a member of the Events Planning Team who participates in event strategizing, planning, and coordination, and as a lead on some Cleveland Scene community events
• Serve on Cleveland Scene’s social media and audience engagement teams that help elevate Cleveland Scene’s position in the community, build awareness of the Cleveland Scene brand, and drive traffic to clevescene.com

The Successful Membership + Marketing Manager Will:

• Have four or more years of experience in marketing/communications
• Have a Bachelor’s degree (Master’s preferred) 
• Be comfortable working in a fast-paced, deadline-driven environment
• Enjoy working on multiple projects simultaneously, with a track record of successfully bringing them from conception to completion
• Be an excellent communicator able to work with a range of personalities at all levels of an organization
• Work well independently and can complete tasks with minimal supervision
• Be experienced with building emails and multi-message campaigns (preferably in Mailchimp) and is comfortable with email testing, reporting, and coding. 
• Be Fluent in e-commerce and social media platforms. 
• Be familiar with Google Analytics and other analytics/metrics tools. 
• Be a wordsmith, an editor, and a storyteller. 
• Know what hooks people, but also look at the data to show you the difference between clicks, engagement, and conversions. 
• Be comfortable with data and people. 
• Be self-directed and organized but also comfortable with how to find answers to uncertain questions. 

PERKS & CULTURE:

We ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, two weeks of paid time off, two weeks in paid holiday time off, health and dental benefits, and a 401k retirement plan, the job also comes with perks! 

• Events & Entertainment: Our employees are privy to tickets to dozens of events, concerts, and festivals around the city. You’ll have the opportunity to attend some of the most unique and engaging events, on us.

• Culture, Flexibility & Atmosphere: We work hard and play hard. Our team is made up of passionate and creative people who believe in what we do. Cleveland Scene offers a casual, fast-paced work environment where you can grow your career and make a difference in the community in an inclusive and non-corporate space. We also offer flexible work-from-home/hybrid options.

NEXT STEPS:

• Submit resume and cover letter to [email protected] w/subject line: Membership + Marketing Manager Application 

• No resume will be considered without a cover letter

BENEFITS:

• Medical, dental, vision, and life insurance benefits
• 401k program
• Paid Personal Time Off
• Paid maternity leave

Job Type: Full-Time, exempt

Salary: $65,000+

Chava Communications

Be the Creative Force – Marketing and Public Relations Assistant Wanted!

Ready to take your marketing and public relations skills to the next level? We’re on the lookout for a dynamic Marketing and Public Relations Assistant to join our team.

Responsibilities:

• Assist in the development of persuasive communication materials for sales and events, including presentations, proposals, and sales scripts
• Support the coordination and logistics of various events, such as trade shows, conferences, and promotional activities
• Assist in crafting engaging and informative event invitations, promotional materials, and follow-up communications
• Collaborate with internal teams and external partners to ensure smooth event execution
• Analyze event feedback and data to identify areas for improvement
• Work closely with cross-functional teams to maintain consistent messaging and branding
• Stay up-to-date with industry trends and best practices in sales and event coordination

Requirements:

• Bachelor’s degree in Marketing, Public Relations, Communications, or a related field
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Attention to detail and commitment to delivering high-quality work
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
• Strong analytical skills with the ability to interpret data and draw insights
• Previous experience or internships in marketing, events, or public relations are a plus

Join our team and gain valuable experience in marketing, events, and public relations. This role provides a unique opportunity to contribute to our success in various aspects of our business. Apply now to become our Marketing and Public Relations Assistant and embark on an exciting career path!

RecVance

Job Summary:

reLink Medical is seeking a highly motivated and creative Social Media and Event Coordinator to join our dynamic marketing team. The successful candidate will play a pivotal role in enhancing our brand presence and engagement through social media platforms, with a specific focus on leveraging LinkedIn’s vast networking opportunities. Additionally, the coordinator will be responsible for planning, coordinating, and executing impactful events that align with our company’s mission and values.

Key Responsibilities:

Social Media Management:

·      Develop and implement strategic social media plans, with an emphasis on LinkedIn, to drive brand awareness, engagement, and lead generation.

·      Leverage professional networking features to foster connections with industry professionals, potential clients, and thought leaders.

·      Create, schedule, and curate compelling content for various social media platforms, tailoring messaging to professional audience.

·      Monitor and respond to comments, messages, and mentions across social media channels, especially LinkedIn, to engage with our online community.

·      Collaborate with the marketing team to align social media efforts, particularly on LinkedIn, with overall marketing campaigns and initiatives.

·      Track and analyze social media performance metrics, focusing on LinkedIn, to optimize content and strategies for maximum impact.

Event Coordination:

·      Plan, coordinate, and execute company events, both virtual and in-person, with an understanding of how to utilize LinkedIn to promote and enhance event attendance.

·      Manage all aspects of event logistics, including venue selection, vendor coordination, budget management, and on-site event coordination.

·      Collaborate with internal teams to ensure events align with marketing objectives and effectively showcase reLink Medical’s services.

 ·      Develop and distribute event-related materials, invitations, and promotional content using event promotion features.

Content Creation and Design:

Work together with the Marketing team to create visually appealing and engaging social media content, especially for LinkedIn, that resonates with our professional audience. Utilize graphic design tools to craft eye-catching visuals, including infographics, social media graphics, and event banners optimized for LinkedIn.

Community Engagement and Outreach:

·      Foster meaningful connections on LinkedIn with healthcare professionals, decision-makers, prospects, industry influencers, and partners.

·      Monitor LinkedIn groups and industry trends to identify opportunities for engaging content and event themes that resonate with LinkedIn’s professional community.

·      Identify and engage with potential collaborators, sponsors, and speakers for events, leveraging LinkedIn’s networking capabilities.

Reporting and Analysis:

·      Prepare reports on social media performance, with a focus on LinkedIn analytics, event success, and audience engagement.

·      Analyze data to identify trends, opportunities, and areas for improvement in LinkedIn and social media strategies.

Requirements:

·      Bachelor’s degree in marketing, Communications, or related field preferred

·      Proven experience in social media management, with a strong emphasis on LinkedIn.

·      Proficiency in social media platforms, social media management tools, and content creation tools.

·      Strong written and verbal communication skills, heavily detail oriented

·      Creative mindset and ability to tailor content for LinkedIn’s professional audience.

·      Excellent organizational and project management skills, with the ability to multitask and meet deadlines.

·      Knowledge of the healthcare industry and medical equipment disposition is a plus.

·      Passionate about social media trends, digital marketing, and event planning.

Join us at reLink Medical and be part of a dynamic team that maximizes the potential of LinkedIn and other social media platforms to connect, engage, and create impact in the healthcare industry. If you have a proven track record in leveraging LinkedIn for business growth, we look forward to receiving your application!

reLink Medical®

Product Manager

Remote

Contract to Hire

The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and ensuring revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.

This Product area is related to Work Order Management and Mobility for our Enterprise Maintenance solution that keeps our stores, manufacturing sites, distribution and fulfillment centers and our fleet running. The area is very dynamic as the work and needs differ for the different business units and roles. Preference will be given to a product manager who is versed in maintenance, Maximo and mobile solutions.

Key Responsibilities

• Manage all technical aspects of product through product lifecycle
• Work directly and indirectly with business stakeholders, vendors and third parties to ensure execution of deliverables
• Create, maintain and communicate product catalog and technology roadmaps, including near-term delivery, to engage stakeholders across the organization
• Identify, measure and improve key product catalog metrics to enhance the customer experience, and create a compelling, relevant product vision using web metrics, customer insights, feedback, research and internal operational metrics
• Elicit, define and analyze medium to complex requirements in various formats ensuring they are testable, measurable and traceable
• Set criteria for minimum viable product to increase the speed/frequency with which enhancements and new capabilities are delivered
• Lead the appropriate teams to refine, prioritize and manage requirements using various tools (e.g., templates, team backlogs, requirements management or agile task management applications)
• Lead requirement walk-throughs with key stakeholders using various methods (e.g., team demos, workshops, sprint planning and backlog refinement sessions)
• Identify and estimate anticipated work efforts based on priority using requirement work plans, program increment (PI) planning, and sprint planning
• Define and resolve dependencies, issues and risks and identify impacted areas through team collaboration
• Break down a medium to complex vision into smaller projects, initiatives or features

Brooksource

Company Overview

Intelligent Mobile Support (“IMS”) is a high growth mobile app company offering a dynamic new way to help HVAC contractors sell to homeowners. Our market leading sales app, Sales Builder Pro, has seen explosive growth with its proven track record of helping contractors sell more in less time. With Sales Builder Pro, in-home service providers such as local HVAC contractors are better able to communicate their value proposition. They can configure, price and finance HVAC equipment, accessories, and service plans faster than ever before. In summary, by creating the best consumer buying experience we make it easier to sell.

Most of our demand (80%) comes from our channel partners including regional distributors, national Original Equipment Manufacturers (OEMs), and customer referrals. Thus, this position is devoted to encouraging that demand to grow as well as driving organic demand directly from contractors new to our solution.

In addition to offering a cutting-edge solution to our customers, our company strives to offer opportunity and a great working environment to our employees. We have a friendly culture, a small tight knit team-oriented atmosphere, the opportunity to work remote, and for our employees to have a major impact on our customers and the organization overall.

Position Overview

The Marketing Manager will be responsible to lead the demand generation/marketing efforts across all channels: contractors, regional distributors, and national OEMs with the ultimate goal of delivering highly qualified leads to Sales. Reporting to the CEO while working hand-in-glove with sales, this role will provide the opportunity to develop and implement marketing strategies and tactics that will fundamentally impact the long-term growth and success of the company.

Major areas of responsibility are to:

• Establish a scalable, repeatable lead generation strategy and methodology to increase the quality and quantity of inbound leads through coordinated marketing efforts, including direct email campaigns, trade events, and digital content marketing.
• Work with our channel partners to drive inbound leads. Our channel partners include regional distributors and national Original Equipment Manufacturers (OEMs)
• Establish a strong working relationship and collaborate with our Sales team to maintain a pulse on the competition, customer feedback and the market overall to evolve programming accordingly over time.
• Manage, maintain, and continuously improve the data integrity within HubSpot our CRM that is used for email campaigns, landing pages, blogs, and as our content management system for our web presence.
• Create B2B marketing content either independently or through our external marketing agency including email communications, PPT presentations, video-based customer testimonials, blog posts, social media, press releases, white papers, trade show flyers, and any other content to amplify our voice and improve our competitive position.
• Create campaign KPIs and benchmarks to measure marketing campaign effectiveness. Report on key performance metrics and make strategic recommendations and tactical changes as needed.
• Track budget, vendor invoices, schedules and oversee the B2B content calendar.

Candidate Requirements

• Bachelor’s Degree in Marketing, Communications or related field is preferred.
• 3+ years of relevant, B2B demand generation focused marketing experience.
• Experience in a start-up, small business or high growth environment coupled with experience working in or with the HVAC industry (or related trades such as plumbing or electrical); software industry experience is strongly preferred.
• Experience with HubSpot is strongly preferred; experience with any CRM tool coupled with an ability to quickly learn HubSpot will be considered.
• Experience in the development of digital marketing campaigns on platforms including Google, YouTube, Facebook, Twitter, and LinkedIn.
• Excellent verbal, written, and interpersonal communication skills, coupled with experience in writing and editing marketing content.
• Ability to travel (about 5%/1 trip per quarter) is required to participate in regional and national trade shows.

Personal & Professional Qualities

The successful candidate will possess a wide range of personality traits, work habits, communication and social skills necessary to work effectively within the Intelligent Mobile Support environment. Our culture is flexible, yet intense due to our growth, and requires a great deal of accountability from our team. This person must possess both personal and professional integrity, strong communication skills and a desire to succeed in a challenging environment.

We strive to hire employees who:

• Have an interest in creating value for our customers and for the organization as a whole.
• Are open and honest.
• Have a willingness to have fun and keep a sense of humor.
• Will work hard and give it their all every day.
• Are willing to be adaptable, creative and are comfortable with the ambiguity that surrounds a young, rapidly growing company.

Intelligent Mobile Support, Inc.

The Customer Care Manager is responsible for the overall management of the NAM Service center. This position will handle a broad range of customer service-oriented duties including the attainment of service level targets and the monitoring and continuous improvement of systems and service levels. The Customer Care Manager is responsible for managing service department team members (local and remote employees), including customer service, and repair technicians. This position is responsible for assisting with the implementation and the control and further development of the ZOHO Desk ticket system. This position is responsible for the control, monitoring and tracking of repair services offered through the G4 technology and database.

A key responsibility of the Customer Care Manager role is to foster the COLTENE image within customer base and to offer exemplary customer service and to maintain a good relationship with all internal and external customers. Establishing trust, rapport and demonstrating consistent and high quality of service is core to being successful in this role and ensuring customer satisfaction.

Duties and responsibilities

• Effectively manages team members, including technicians and customer service representatives to ensure team objectives and sales goals are being carried out.
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of customer concerns or complaints quickly and professionally.
• Assists with or performs administrative tasks.
• Develops working knowledge of industry regulations, restrictions, and laws, while ensuring the service department adheres to all regulations.
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency.
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
• Works with Quality team members to monitor department issues and client complaints to define patterns and works to lessen recurring issues.
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
• Control, monitors, and tracks productivity and service through the G4 technology and database
• Control and further development of the ticket system.
• Development and implementation of training courses and workshops in the field of service orientation, complaint processing and communication
• Establishing and monitoring the quality assurance of customer services
• Close cooperation with the internal interfaces such as product management, production, and quality assurance.
• Identification of new fields of action and strategic development of customer service.
• Participation in international projects within the COLTENE Group.
• Works to understand the dental business so conversations with customers are very relatable and relevant.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

The minimum qualifications listed below are representative of the knowledge, skill and/or ability needed in order to successfully perform the job.

• BA/BS college degree with emphasis in marketing, sales, or business
• 5 + years preferred of related professional experience in setting up and managing customer service units.
• Industry experience in the healthcare segment is required.
• Excellent analytical skills and IT understanding
• Detail-oriented
• Must have organizational skills and ability to multi-task and prioritize.
• In-depth experience in leading and developing employees.
• Familiar with building and leading virtual teams
• Knowledge of dealing with ticket and CRM systems (experience with ZOHO Desk is desired)
• Familiar with developing and implementing service strategies.
• Experienced in the application of quality assurance measures for the service sector.
• Experience in the conception and implementation of workshops or training in the field of customer service is desirable.
• Experience with international, multilingual customer projects.
• Strong communication skills and service orientation.
• High social skills and excellent teamwork skills
• Hands-on mentality
• Proficient in English

Working conditions

While performing the duties of this job, the employee works in primarily an office environment. The noise level in the work environment is quiet. This is a full-time salary exempt position requiring at least 40 hours per week, with hours of work and days scheduled determined by the VP of NAM Sales & Marcom. Special circumstances such as off shift and weekend work might occur on rare occasions. This position requires minimal travel.

Physical requirements

While performing the duties of this job, the employee is primarily sitting for prolonged periods of time. Standing, walking, or bending will occur from time to time. Prolonged periods of concentration and focus are required along with adequate interpersonal skills and the ability to deal with stress of time constraints. The employee is required to use hands and fingers to handle or feel objects; reach with hands and arms; and talk and hear. This position requires regular and consistent attendance at the facility.

Direct reports

Customer Service and Repair Functions

It is the policy of Coltene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Coltene will provide reasonable accommodations for qualified individuals with disabilities.

Benefits

Coltene offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance:

• Generous Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Account (HSA) | Company-Paid Life and AD+D Insurance | Company-Paid Long-term and Short-term Disability | Voluntary Life Insurance | Voluntary Critical Illness, Hospital and Accidental Injury Insurance | 401(k) | Tuition Reimbursement Program | Pet Insurance

COLTENE USA