Chicago Casting Calls & Acting Auditions

Position: Marketing Events Coordinator

Department: Marketing

Location: Kansas City or St. Louis, Missouri (Remote) + some travel.

This position will work remotely with North American travel expectations of 1-2 weekends per month, and 2-4 trips per quarter. Each trip will be 2-4 days of travel.

Company summary:

InMode is a leading global provider of innovative medical technologies that develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new emerging Aesthetic and surgical procedures and improve existing treatments. By leveraging its medically-accepted, minimally invasive RF technology for simultaneous subdermal adipose remodeling and skin tightening, InMode offers a comprehensive portfolio of products for plastic surgery, gynecology, dermatology, otolaryngology, and ophthalmology.

Position Summary:

The Marketing Events Coordinator is responsible for supporting the marketing team as well as the North American Sales Representatives ensuring all marketing efforts flow smoothly and seamlessly and staff have the tools to be successful. The person in this role should be passionate about executing a great event. This person should be extremely well-organized, detail-oriented, eager to identify and apply new tactics, and have a “can-do” approach. They must be comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, enthusiastic, resourceful, and efficient.

Duties and Responsibilities:

Logistics and Event Planning

• Coordinate and execute B2B corporate events including tradeshows, seminars, and internal events
• Venue sourcing and pricing negotiations
• Co-ordinate with external vendors, such as hotels, travel agencies, audio-visual and printers
• Participate in the oversight of shipping, vendor, travel, and accommodation logistics
• Event inventory understanding and allocation

Event Execution:

• Event set up and dismantle
• Cultivate positive partnering relationships with speakers, attendees, and within the team
• Post-event data input, reconciliation, and analytics
• Utilize various CRM and event program tools to register, monitor, and track each event
• Inventory management of marketing collateral, equipment, and program materials
• Execution of various Event-Marketing hybrid initiatives (i.e. Digital event marketing campaigns, event advertising, collateral production, and creation)
• Source product or program materials as required
• Collaborate with internal teams to provide direction to vendors and partners to ensure events are aligned with overall objectives
• Maintain a positive can-do attitude that promotes teamwork within the company
• Manage personal efficiency and effectiveness to ensure the event is executed in line with expectations
• Innovate by developing special features and programs at events

This position will work remotely with North American travel expectations of potentially 1-2 weekends per month and 2-4 trips per quarter. Each trip will be 2-4 days of travel.

Minimum Qualifications:

• 2-3 years of experience ideal.
• Bachelor’s Degree required; significant in Marketing or events preferred; EVENT or Hospitality experience a plus!
• Highly analytical, positive attitude, detail-oriented, and pride yourself on being organized.
• LOVES MEETING NEW PEOPLE: HOST(ESS) WITH THE MOSTEST
• Excellent written and oral communication skills with proven experience coordinating with external vendors, a plus.
• Comfortable dealing in a fast-paced work environment.
• Ability to handle multiple assignments simultaneously and able to work independently as well as in a team setting.
• Maintain a positive can-do attitude that promotes teamwork within the company.
• Self-starter, comfortable taking the initiative and thinking on your feet.
• High degree of professionalism with an outstanding ability to work effectively and efficiently with colleagues at all levels of management.
• Proficiency in Microsoft Office applications.

Other skill sets:

• Adobe Creative Suite, a plus
• CVENT, a plus

InMode

Position: Marketing Events Coordinator

Department: Marketing

Location: North or South Carolina + some travel.

This position will work remotely with North American travel expectations of 1-2 weekends per month, and 2-4 trips per quarter. Each trip will be 2-4 days of travel.

Company summary:

InMode is a leading global provider of innovative medical technologies that develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new emerging Aesthetic and surgical procedures and improve existing treatments. By leveraging its medically-accepted, minimally invasive RF technology for simultaneous subdermal adipose remodeling and skin tightening, InMode offers a comprehensive portfolio of products for plastic surgery, gynecology, dermatology, otolaryngology, and ophthalmology.

Position Summary:

The Marketing Events Coordinator is responsible for supporting the marketing team as well as the North American Sales Representatives ensuring all marketing efforts flow smoothly and seamlessly and staff have the tools to be successful. The person in this role should be passionate about executing a great event. This person should be extremely well-organized, detail-oriented, eager to identify and apply new tactics, and have a “can-do” approach. They must be comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, enthusiastic, resourceful, and efficient.

Duties and Responsibilities:

Logistics and Event Planning:

• Coordinate and execute B2B corporate events including tradeshows, seminars, and internal events
• Venue sourcing and pricing negotiations
• Co-ordinate with external vendors, such as hotels, travel agencies, audio-visual and printers
• Participate in the oversight of shipping, vendor, travel, and accommodation logistics
• Event inventory understanding and allocation

Event Execution:

• Event set up and dismantle
• Cultivate positive partnering relationships with speakers, attendees, and within the team
• Post-event data input, reconciliation, and analytics
• Utilize various CRM and event program tools to register, monitor, and track each event
• Inventory management of marketing collateral, equipment, and program materials
• Execution of various Event-Marketing hybrid initiatives (i.e. Digital event marketing campaigns, event advertising, collateral production, and creation)
• Source product or program materials as required
• Collaborate with internal teams to provide direction to vendors and partners to ensure events are aligned with overall objectives
• Maintain a positive can-do attitude that promotes teamwork within the company
• Manage personal efficiency and effectiveness to ensure the event is executed in line with expectations
• Innovate by developing special features and programs at events

This position will work remotely with North American travel expectations of 1-2 weekends per month, 2-4 trips per quarter. Each trip will be 2-4 days of travel.

Minimum Qualifications:

• 2-3 years of experience ideal.
• Bachelor’s Degree required; significant in Marketing or events preferred; EVENT or Hospitality experience a plus!
• Highly analytical, positive attitude, detail-oriented, and pride yourself on being organized.
• LOVES MEETING NEW PEOPLE: HOST(ESS) WITH THE MOSTEST
• Excellent written and oral communication skills with proven experience coordinating with external vendors, a plus.
• Comfortable dealing in a fast-paced work environment.
• Ability to handle multiple assignments simultaneously and able to work independently as well as in a team setting.
• Maintain a positive can-do attitude that promotes teamwork within the company.
• Self-starter, comfortable taking the initiative and thinking on your feet.
• High degree of professionalism with an outstanding ability to work effectively and efficiently with colleagues at all levels of management.
• Proficiency in Microsoft Office applications.

Other skill sets:

• Adobe Creative Suite, a plus
• CVENT, a plus

InMode

Position: Marketing Events Coordinator

Department: Marketing

Location: Miami or Orlando FL + some travel.

This position will work remotely with North American travel expectations of 1-2 weekends per month, and 2-4 trips per quarter. Each trip will be 2-4 days of travel.

Company summary:

InMode is a leading global provider of innovative medical technologies that develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new emerging Aesthetic and surgical procedures and improve existing treatments. By leveraging its medically accepted, minimally-invasive RF technology for simultaneous subdermal adipose remodeling and skin tightening, InMode offers a comprehensive portfolio of products for plastic surgery, gynecology, dermatology, otolaryngology, and ophthalmology.

Position Summary:

The Marketing Events Coordinator is responsible for supporting the marketing team as well as the North American Sales Representatives ensuring all marketing efforts flow smoothly and seamlessly and staff have the tools to be successful. The person in this role should be passionate about executing a great event. This person should be extremely well-organized, detail-oriented, eager to identify and apply new tactics, and have a “can-do” approach. They must be comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, enthusiastic, resourceful, and efficient.

Duties and Responsibilities:

Logistics and Event Planning

• Coordinate and execute B2B corporate events including tradeshows, seminars, and internal events
• Venue sourcing and pricing negotiations
• Co-ordinate with external vendors, such as hotels, travel agencies, audio-visual and printers
• Participate in the oversight of shipping, vendor, travel, and accommodation logistics
• Event inventory understanding and allocation

Event Execution:

• Event set up and dismantle
• Cultivate positive partnering relationships with speakers, attendees, and within the team
• Post-event data input, reconciliation, and analytics
• Utilize various CRM and event program tools to register, monitor, and track each event
• Inventory management of marketing collateral, equipment, and program materials
• Execution of various Event-Marketing hybrid initiatives (i.e. Digital event marketing campaigns, event advertising, collateral production, and creation)
• Source product or program materials as required
• Collaborate with internal teams to provide direction to vendors and partners to ensure events are aligned with overall objectives
• Maintain a positive can-do attitude that promotes teamwork within the company
• Manage personal efficiency and effectiveness to ensure the event is executed in line with expectations
• Innovate by developing special features and programs at events

This position will work remotely with North American travel expectations of potentially 1-2 weekends per month and 2-4 trips per quarter. Each trip will be 2-4 days of travel.

Minimum Qualifications:

• 2-3 years of experience ideal.
• Bachelor’s Degree required; significant in Marketing or events preferred; EVENT or Hospitality experience a plus!
• Highly analytical, positive attitude, detail-oriented, and pride yourself on being organized.
• LOVES MEETING NEW PEOPLE: HOST(ESS) WITH THE MOSTEST
• Excellent written and oral communication skills with proven experience coordinating with external vendors, a plus.
• Comfortable dealing in a fast-paced work environment.
• Ability to handle multiple assignments simultaneously and able to work independently as well as in a team setting.
• Maintain a positive can-do attitude that promotes teamwork within the company.
• Self-starter, comfortable taking the initiative and thinking on your feet.
• High degree of professionalism with an outstanding ability to work effectively and efficiently with colleagues at all levels of management.
• Proficiency in Microsoft Office applications.

Other skill sets:

• Adobe Creative Suite, a plus
• CVENT, a plus

InMode

Alphametic is seeking a skilled Senior SEO Analyst or Manager to join our team in Miami and provide support for our digital marketing initiatives, focused and SEO deliverables, client service, and analytics. 

Alphametic is a digital marketing agency in Miami that helps businesses get more leads and customers with SEO, digital ads, and smart content. Alphametic’s team of experienced digital strategists and analysts is focused on delivering high-impact solutions for businesses that want results, advanced skills, and exceptional service. Alphametic has worked with some of the most iconic brands in the world, as well as with many small to mid-market businesses looking to level up their digital marketing game. Alphametic’s work and ideas have been featured in Inc, Forbes, Chicago Tribune, eMarketer, Huffington Post, Mashable, SMX, and Digital Summits. Alphametic is a certified Google Partner agency located in the heart of Downtown Miami business district.

Your responsibilities will involve technical SEO audits, content strategy, keyword research, SEO monitoring, SEO trends, gathering and evaluating data, consulting clients, reporting, presentation and liaising with clients and Alphametic Account Directors. To excel in this role, you must have strong analytical skills, 3-4 years hands-on SEO experience, and be capable of presenting practical insights to guide digital marketing strategies. An outstanding candidate will also demonstrate exceptional communication skills, be meticulous, detail-oriented, and collaborate effectively within a team. Familiarity with Google Ads and Google Analytics 4 would be a plus.

Requirements:

• A minimum of 3-4 years of hands-on SEO experience, including technical audit, planning, implementing, consulting, reporting, and communicating results to stakeholders
• Superb analytical and presentation skills
• Advanced understanding of and experience with SEO and SEM tools, such as SEMRush, Google Analytics, Moz, Ahrefs, Google Search Conole, or similar
• Demonstrated experience in delivering SEO results
• A combination of good communication and analytical skills
• Strong work ethic and ability to perform independently
• Detailed-oriented project management and account coordination skills

Responsibilities:

• Gathering and examining data related to keywords, trends, audiences, and web behavior using Google Ads, GA4, Looker Studio, SEO tools, SEMrush, and similar platforms
• Generating impactful SEO audits, strategies and deliverables for clients
• Assessing SEO strategies, analyzing key metrics, and identifying opportunities to boost performance
• Presenting insights from your analyses to clients and account directors, including practical suggestions and recommendations.
• Creating dashboards, data visualizations, and reports on performance using Looker Studio and GA4.
• Observing and evaluating digital media and marketing trends using tools like SEMrush, Moz, Google Keyword Planner, and similar tools.
• Engaging in communication and presentations with colleagues, managers, and clients over Email, Slack, Asana, and Zoom.

Job Location: Miami (Hybrid: 3 days on-site and 2 days remote per week)

Job Types: Full-time

Benefits:

401(k) matching

Dental Insurance

Health insurance

Life insurance

Paid time off

Referral program

Hybrid Office

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental Insurance

Health insurance

Life insurance

Paid time off

Referral program

Schedule: Monday to Friday

Experience: Digital marketing: 3-4 years minimum (Required)

Work Location: Hybrid remote in Miami, FL 33131

Alphametic

Who We Are:

Digital Mass is a Salesforce consulting firm focused on Sales Cloud, Service Cloud, Marketing Cloud, Pardot, and MuleSoft. Our lean approach to software delivery allows us to deliver working code quickly. Our success stories are with Fortune 500 companies that turn to us to solve their critical business challenges. These enterprise companies choose us to help them discover the most vital and productive areas to focus on in their Salesforce implementation. Our Salesforce service offerings are enhancements, custom code integrations, implementations, and transitions from Classic to Lightning that produce results to accelerate sales.

We’re building a team of driven individuals who think outside of the sandbox, which includes the Salesforce Developers, Marketing Cloud Developers, Account Executives, and Doers.

Who we’re looking for:

We’re seeking a Digital Marketing Manager to oversee and lead all marketing demands for Digital Mass. In this role, you will be a thought leader who’s responsible for developing and executing comprehensive digital marketing strategies to enhance their online presence, drive brand awareness, and increase customer engagement. We are a technical company with a marketing background and are looking to invest, elevate and protect our brand. You will play a pivotal role in driving brand awareness, lead gen, driving digital marketing efforts, managing campaigns across various channels, working closely with the sales team, and analyzing data to optimize performance.

What you’ll do:

• Develop and implement digital marketing strategies to drive customer acquisition management, retention, and revenue growth
• Manage and optimize paid advertising campaigns across various platforms, including search engines, social media, display advertising, and email marketing
• Create and manage engaging content for our website, blog, social media channels, and email campaigns driving our brand awareness
• Conduct market research and competitor analysis to identify trends and opportunities for growth
• Monitor and analyze key performance metrics to measure the effectiveness of digital marketing campaigns and make data-driven recommendations for improvement
• Responsible for all marketing demand generation initiatives & producing sales materials (one pagers, sell sheets… etc)
• Collaborate with cross-functional teams, including solution management, development and sales, to align digital marketing efforts with overall business objectives
• Stay up-to-date with the latest trends and best practices in digital marketing, including SEO, SEM, social media, and email marketing
• Handle the project management for marketing (internally and externally), overseeing projects related to marketing campaigns
• Responsible for Event Marketing: this includes anything from organizing company outings to customer appreciation dinners, etc
• Responsible for driving agency deliverables, and vendor management

What we want you to have:

• Excellent written and verbal communication skills, with the ability to create compelling content (Writing samples will be requested)
• Proven work experience as a Marketing Manager or similar role
• Solid understanding of digital marketing strategies, channels, and tools
• Demonstrate managing and optimizing paid advertising campaigns (Google Ads, SEO, LinkedIn, etc) and event campaigns
• Proficient in utilizing analytics tools (Google Analytics, Google Ads, SEMrush, etc.) to track campaign performance and generate actionable insights
• Strong analytical and problem-solving skills
• Self-activated leader, self-motivated, detail-oriented, and highly organized
• Ability to work independently and effectively manage time and prioritize tasks
• Skills:
• Creative Briefs
• Multi-Channel Marketing
• Digital Marketing
• Display the ability to persuasively articulate Digital Mass’ partnership impact, value, and offerings
• Strong organizational skills and the ability to manage a vast array of information and create structure
• Ability to interact with leaders and all levels of the organization in a professional and impactful manner
• 5+ years of marketing management experience

What will set you apart:

• Experience working within an IT business consulting environment
• Experience in the Salesforce platform
• Service marketing is a plus, but product Marketing should translate
• Marketing management experience within a start-up and/or small firm environment

Benefits & Perks:

Digital Mass offers competitive compensation, PTO, and other great benefits for our people and their families. This includes medical, dental, vision and 401K with no waiting period. In addition, all employees are eligible for employee reward programs, excellent training programs, continuing education, and performance bonus opportunities to encourage our people to be the best versions of themselves in and out of work. This is primarily an onsite position in our (modern industrial) Minneapolis office. However, we offer some flexibility with working remotely.

Digital Mass

THIS IS NOT A ROLE WITH FORCEBRANDS

Position Summary

The Social Media & Influencer Manager will report into the Marketing Manager and oversee all existing and new organic social media channels for the Brand while managing agency partnerships and contractors to increase social presence for the brand. Additionally, this person will lead the strategy and execution of influencer programs that drive retail velocities and .com sales. They will lead planning and execution of content creation that is consistent with the brand’s mission and vision. Furthermore, this person will use data-backed insights and industry knowledge to shape plans and continually evolve them. This role is a core part of the Marketing team and is responsible for connecting with consumers on a relatable level, helping to create community & brand awareness that drives engagement and business results.

This role is a great opportunity to flex in many directions, from strategy and planning to creative development and community management to data and analytics

Primary Responsibilities

• Develop social and influencer strategy in partnership with Marketing Manager that complements broader marketing plan to engage consumers, and drive brand awareness and consideration
• Work with social media agency to generate monthly content calendar across all the Brand owned social platforms and create post content including images and copy; candidate should be conversant in basic graphic design principles and comfortable with copywriting
• Act as community manager across all owned channels
• Develop influencer strategy for the Brand that align with brand and business goals, communicate clear execution plan, and deliver on said plan
• Work closely with influencer agency to identify influencers and UGC creators that represent and align with the brand: handling all contracts, approving deliverables & budgets, and setting a timeline for execution
• Closely monitor competitive social media channels, research industry trends, and provide intel on ways to improve/optimize the Brand’s channels to remain competitive in the beauty & personal care space
• Monitor performance of social and influencer content utilizing measurable KPIs and optimizing plans on an ongoing basis to generate further improvement and efficiency
• Guide social agency on additional performance tracking, social listening, trend tracking, and crisis management workstreams

Primary Requirements

• Bachelor’s degree, Marketing focus a plus
• 4-5 years in social media marketing, preferably including some CPG experience
• Proven track record leading social media as demonstrated by content, engagement, and sales performance
• Experience working with social media / marketing agencies
• Experience working with creatives, briefing graphic designers and content creators
• Comfort level with basic graphic design tasks (e.g., modifying images for different social platforms, etc.) and working closely with freelance designer
• Experience with copywriting on social
• Ability to think strategically and creatively, with strong attention to detail
• Ability to plan for and meet deadlines that align with the business plan
• Candidate should be someone who enjoys collaborating with marketing team members but is also comfortable working independently and taking ownership of specific workstreams

ForceBrands

Who We Are

Asmodee is an entertainment leader specialized in boardgames. We’re a global team committed to bringing people together through great games and amazing stories. We strive to be an employer of choice by creating endless opportunities, promoting a supportive and inclusive culture, and rewarding success.

We believe in passion. We stimulate creativity. We emphasize team play. We exhibit caring. We demonstrate integrity. We are boldly daring. By joining our team, you will be empowered to engage in meaningful, innovative and unforgettable work and to give back to our communities!

The Studio

Fantasy Flight Games (FFG) is a pioneering publisher of hobby board and card games, including trademarked Living Card Games®. Established in 1995, FFG has earned a reputation for its epic themes, immersive gameplay, and top-level components. Many of FFG’s most popular titles are based on beloved licenses such as Star Wars™, Marvel, J.R.R. Tolkien’s The Lord of the Rings, and George R.R. Martin’s A Song of Ice and Fire. In addition, FFG has its own iconic universes such as Arkham Horror Files, Terrinoth Legends, and Twilight Imperium. Throughout the course of the studio’s rich history, FFG has published games in over thirty languages and distributed to more than fifty territories. Fantasy Flight Games is a subsidiary of Paris-based Asmodee Group, a leading global publisher of tabletop games.

What You’ll Do

Fantasy Flight Games has an immediate full-time opportunity for a Marketing Project Coordinator to join our Marketing team. The Marketing Project Coordinator is responsible for guiding marketing projects, while ensuring they’re completed on time. This position will work with many internal teams and requires excellent communication skills. The ideal candidate is a talented, multi-faceted professional, who is highly organized and a detailed-oriented self-starter and team player with an exceptional sense of accountability.

Essential Functions

• Coordinate and organize broader project plans to help keep projects on track, meet deadlines, and keep team members organized.
• Collaborate with marketing leaders on mapping out tasks and tactics needed to implement the marketing strategy.
• Utilization of project management systems to establish schedules and campaigns.
• Proactively monitor project progress, track tasks, and milestones to keep stakeholders informed and engaged.
• Continuously contribute to process improvement initiatives, leveraging lessons learned to enhance future project effectiveness and efficiency.
• Serve as the primary point of B2B communication between internal teams and external global resources, ensuring seamless coordination and timely deliverables.
• Oversee the licensing approval process for all marketing initiatives.
• Manage Fantasy Flight Game’s catalog on the global Digital Asset Management Library.
• Assist with ongoing data recaps and tracking documentation on various marketing activities.
• Support the Web Content Manager with gathering, tracking and updating localized files from global partners.
• Develop and maintain the process for receiving and tracking marketing items and products within the marketing library for all game lines.
• Be an active participant in ideating strategic and innovative new marketing content.
• All other assignments as required by management.

What Makes You Successful

Education/Experience

• Bachelor’s degree or equivalent professional work experience.
• A minimum of 2-3 years of experience in marketing project management or related.
• CAPM or PMP certification.
• Proficiency in Microsoft Office Suite.

Minimum Qualifications

• Must have professional written and verbal communication skills.
• Must be comfortable and able to collaborate effectively with diverse teams and multiple departments.
• Understands the overall concept of the company including the brand, customer, and product goals.
• Exceptional attention to detail and excellent organizational skills.
• Ability to work in a deadline driven, high-energy environment.
• Ability to work independently, manage multiple projects simultaneously, and meet tight deadlines.
• Passion for tabletop gaming is a plus!

What To Expect From Us

• 22 Days of PTO Annually
• 9 Paid Holidays
• Medical, Dental, Vision & Life Insurance
• Competitive 401K Match
• Paid Parental Leave
• 2 Paid Volunteer Days Off
• Flexible & Hybrid Schedules
• Extensive Game Discounts
• $250 Annually in Game Bucks
• Career Growth & Development
• Mental Health Programs
• Virtual Healthcare Options
• Employee Assistance Program
• Employee Referral Program

Our Commitment

Asmodee’s purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences.

We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. We seek to support our diverse community of players by creating representative gaming experiences that celebrate a variety of backgrounds, skills, and views. Diversity and Inclusion fuels our creativity and promotes internal and external equity which allows us to continue in our efforts to bring people together around the game table. Games are for everyone.

Asmodee

EMAIL MARKETING MANAGER

Put your career into high gear with Mavis Discount Tire! We’re looking for a full time Email Marketing Manager to join Team Mavis at our Operations Support Center in White Plains, NY. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States, and we’re growing rapidly.

The Email Marketing Manager will come from a direct-to-consumer environment in which email drove acquisition growth. On a broader scale, this role is responsible for executing the overarching email and SMS strategy and managing the Oracle Responsys platform. Specifically, the role will include managing and optimizing the email program through the use of industry best practices, and creative, and precise use of data and analytics. The candidate will also be responsible for the campaign process end-to-end, including list management and segmentation, HTML coding of assets, regulatory compliance, tracking and deployment of emails, push notifications, and in-app messages.

Requirements:

The ideal candidate will have extensive experience with campaign management and analysis in Oracle Responsys.

Other responsibilities will include:

* Being responsible for the end-to-end production and deployment of emails, push notifications, and in-app messages. (Including planning, targeting, segmentation, set-up, HTML coding, rendering testing, deployment, and campaign reporting)

* Managing existing trigger programs (welcome, upsells, reactivation) and building additional programs to support customer lifecycle management and new subscription business

* Identifying and targeting consumer segments to optimize KPIs

* Managing email calendar to ensure campaigns are tested, approved, and scheduled in a timely manner

* Overseeing QA and A/B testing for email creative, subject lines, date/time, list segments, etc.

* Creating custom audience to interface with third-party ad platforms,

* Tracking and reporting performance of all email campaigns and KPIs; working closely with the SVP of Marketing to analyze findings, identify trends, and recommend a course of action

* Understanding email consumer behavior and providing recommendations to improve strategy

Skills Required:

* Hands-on experience managing email campaigns and delivery through Oracle Responsys (will consider other in-depth enterprise-level ESP experience.)

* Experience working with Data Extensions and list filtering

* Ability to create responsive emails and templates to ensure optimal viewing on mobile and desktop devices

* Solid understanding of web analytics tools (Google Analytics) and email metrics, benchmarks, and KPIs

* Self-starter with strong communication skills that can multi-task and flourish in a fast-paced environment

* Ability to work independently or as part of a team in remote locations

* 5 years of experience working on a direct response marketing team is strongly preferred.

* Experience with CDPs a plus

Employee Benefits

At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health and dental insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement.

Mavis is an Equal Opportunity Employer

Mavis Tire

The Customer Service Manager (B2B) will manage and lead a team that establishes demonstrates outstanding customer service through handling and fulfilling all customer inquiries and orders in a manner that always exceeds expectations.

Accountable For:

1. Overseeing the customer service team including representatives, administrators, and a project manager.

2. Understanding, training, enforcing, and improving all aspects of the customer service cycle from initial sales order creation through fulfillment process.

3. Working within the department and with other departments / leaders to ensure orders meet scheduling parameters, quality specifications, and all other standards and expectations of customers.

4. Hiring, developing, training, and retaining top-notch talent to create a collaborative team to exceed customer and company expectations.

5. Developing and imparting product knowledge and resources that can be used to empower the customer service team to become the “front-line” troubleshooters for customer inquiries.

Specific Tasks:

1. Manage, develop consistent processes for, teach, and participate as necessary with the customer service team for order entry, order updates, and entering quotes as requested by Sales and Engineering teams.

2. Evaluate, analyze, and identify opportunities to improve other department processes and procedures.

3. Obtain pricing and product information based on customer or salesperson requests through the use of product catalogs, vendor contacts, etc.

4. Create purchase order drafts for buy-and-resell and drop-shipped items.

5. Investigate and resolve challenging and complex transactions.

6. Communicate and collaborate with Purchasing to ensure proper items are delivered to customers within required timelines.

7. Empower the customer service team to perform front-line triage for customer complaints, technical questions, and troubleshooting.

8. Manage return goods requests and partnering with Purchasing to oversee vendor requests.

9. Expedite and/or work with Purchasing to find alternative solutions for potential late orders.

10. Manage order and account-related administrative responsibilities for large house accounts and large orders.

11. Obtain an in-depth understanding of the company ERP system, transactions, customer needs, salesperson communications, etc. in order to enter, manage, and fulfill customer requests for quotes and order fulfillment.

12. Review Open Order Dashboard in the company ERP system and monitor open order status; communicate necessary information to sales or customers as appropriate.

13. Schedule and facilitate regular meetings with other department managers / team leaders to review current cross-departmental projects and ensure prompt follow-up and communication to appropriate internal personnel, customers, and suppliers.

14. Report key departmental metrics to management as requested.

15. Maintain and enforce health and safety-related policies and procedures.

16. Resolve disputes and concerns in a fair and diplomatic manner within and outside of department as necessary.

17. Maintain and continue to improve a people-first, collaborative culture within the customer service team and the company at large.

Requirements:

1. Bachelor’s degree in business management or related field. Managerial experience in B2B (business-to business) customer service may be considered in lieu of education.

2. Demonstrated proficiency in Microsoft Suite and Outlook. Experience with ERP systems is a plus.

3. Technical inclination / interest; possessing a “figure it out” factor.

4. Strong process acumen with the ability to devise and thoroughly document procedures.

5. Ability to interview, hire, and train new employees.

6. Ability to manage and motivate a team.

7. Strong written and verbal communication skills.

8. Reliable transportation and availability to work required schedule.

Staffing Network LLC

What will you do?

The Dallas, TX or Raleigh, NC-based Operations Customer Service Manager is responsible for the management of our Service Planners (Dispatchers), Service Coordinators (Billers), and other Service Specialists in our US Digital Buildings Service Organization. The management of these employees includes the development, tactical management, and strategic direction of the team. This position involves working with our internal and external customers to increase the overall customer experience. The ideal candidate must possess the ability to multi-task in a fast-paced environment, excellent written and verbal skills, high attention to detail, and a strong work ethic.

• Supports and coaches operating discipline standards, consistent with business objectives, for sustainable, profitable growth through effective execution
• Management experience in leading a fast-paced team
• Working with the team, owners, and key stakeholders to design/redesign internal processes; documenting, communicating, and training the newly redesigned processes
• Establishing metrics to monitor and stabilize the new or redesigned process.
• Manage Team headcount promotion pace and quantity to align with business growth
• Implementing and identifying Team Goals
• Provides ongoing functional training, coaching, and mentoring for new and existing employees
• Verify that business processes and training documents are consistent and updated with the latest information.
• Identifying process failures and implementing process improvement measures
• Recruiting new Team Members, when required
• Handling internal customer escalations
• Analysis reporting on team initiatives

Who would be successful?

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• Knowledge of principles and processes for providing customer and personal services. This includes customer-needs assessments, quality standards for services in a Digital Service business, and conducting evaluations to determine customer satisfaction.
• Professional experience in customer service
• Experience with dispatching and call centers
• Demonstrated leadership skills
• Excellent interpersonal skills
• Proven conflict management skills
• Ability to establish and maintain strong relationships with internal resources
• Experience in customer interaction and understanding of customer satisfaction
• Ability to organize and prioritize a variety of short- and long-term action items
• Strong written and oral presentation skills
• Solid understanding of Schneider Electric product line and processes
• Ability to drive results through cross-functional teams
• Excellent reporting and analytical skills

What’s in it for me?

• Career Growth and advancement opportunity
• Exceptional compensation package with bonus
• Excellent benefits including Medical, Dental, Vision, Life Insurance, PTO, 401K with 6 % match, Stock purchase option, Tuition reimbursement, Wellness Program, company discounts, and much more!

Who will you report to?

This position reports to the Director of Service Operations Excellence.

Let us learn about you! Apply today.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€34bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted to R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric