Role Summary
As the Customer Education Delivery Manager (CEDM), you will be responsible for leading the delivery of high-quality, engaging, and performance-enhancing learning programs and events for multiple audiences including Spa Partners, International Distributors, industry professionals, Retail Customers, and Eminence Team-members. You will collaborate within Customer Education (CE) and cross-functionally to develop delivery strategies, aligned with learning objectives, for launch and non-launch education initiatives.
As the Customer Education Delivery Manager (CEDM), you will report directly to the Director of Customer Education and works closely with all members of the CE team including CE Team-members in Eminence’s Central Office and those spread geographically around North America.
Responsibilities
- Mobilize CE Delivery Team-members for delivery of high-quality, informative, and engaging training to directly support learning objectives for multiple audiences, including Eminence Team-members, Spa Partners, International Distributors, Retail Customers, and industry professionals
- Provide expert consultation to CE Instructional Design Team-members on appropriate delivery options and media for training and learning events to ensure participation, engagement, and accomplishment of learning objectives
- Work 1:1 with CE Team-members to enhance education delivery
- Support the Sales Teams in implementing delivery best practices to support education in Spa Treatment and Retail environments in order to support retail conversation, from skincare knowledge and product awareness through to product purchase
- Utilize existing evaluation tools to conduct assessments of education delivery against standards and develop action plans to address performance gaps
- Collaborate in competitive analysis as needed to ensure Eminence is exceeding industry standards
- Collaborate in competitive analysis as needed to ensure
- Partner with Sales to identify highest priority opportunities for utilizing CE Delivery Team-members and key Eminence spokespeople for trainings and industry events
- Lead the scheduling and booking of hundreds of onsite and remote trainings to be delivered by CE
- Contribute to CE projects to meet established deadlines and goals
- Collaborate with Sales to identify and prioritize opportunities to elevate delivery competencies across the Outside Sales Team and to provide performance coaching in the field
- Propose and support the implementation of new initiatives focused on evolving education delivery
- Chair, attend, and assist with meetings as required, including with members of the Executive and Senior Leadership; create, maintain and circulate meetings agendas, notes and action items for meetings
- Provide regular project updates to the Director of Customer Education
- Some travel may be required within North America and abroad to support, review, and evaluate training delivery
Qualifications
- Bachelor’s Degree in Education or Adult Education, plus 5+ years hands-on experience delivering workplace or customer education (including 3+ years leadership experience), or the equivalent combination of education and experience
- 4+ years combined experience in delivering training using different instructional modalities across multiple platforms (eLearning, video, instructor-led, and others) – required
- Knowledge base in adult learning theory and Esthetician training – an asset
- Professional trainer certification (e.g., CTP, APTD) – an asset
- Experience of successful education in a retail or professional skin care environment – preferred
- Proactive and highly organized, strong ability to multi-task with a strong customer service focus
- Exceptional presentation, communication, and facilitation skills
- Highly engaging and entertaining delivery style with a passion for using participatory techniques as well as being highly entrepreneurial and creative with exceptional problem-solving skills
- Passion for lifelong learning, love of giving and receiving growth-producing feedback
- Proficiency in MS Office (including advanced PowerPoint and intermediate proficiency in Word, Excel, Outlook)
- Experience leading remote Team-members and proficiency in one or more webinar hosting tools (e.g., Zoom), LMS tools, and virtual collaboration tools (e.g., Asana, Google suite) – an asset
Total Rewards
- Competitive salary, quarterly and annual bonuses based on individual and company goals
- 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
- Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcomed.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
Eminence Organic Skin Care
Related jobs:
Job Description
A live broadcast production is seeking skilled professionals to bring high-quality video coverage to weekly services. This role involves overseeing or operating broadcast equipment, ensuring seamless technical execution, and delivering a polished viewing experience for the audience. Candidates should be experienced in live production, able to work under pressure, and committed to delivering professional results.
Job Responsibilities
-
Direct live broadcast services, including calling the show, operating switchers, and managing camera operations
-
Coordinate graphics, audio, and technical elements for a professional on-air presentation
-
Operate PTZ and remote cameras in both ENG and studio formats during live services
-
Frame and compose shots, perform smooth camera movements, and multitask during live direction
-
Prepare, position, and assess technical readiness of gear such as cameras, tripods, and transmitters
Requirements
-
Minimum 3 years of experience in live video production or camera operation
-
Proficiency with broadcast equipment such as Blackmagic ATEM switchers, cameras, and presentation systems
-
Strong leadership, communication, and multitasking skills under time-sensitive conditions
-
Physical stamina for extended standing and equipment operation, with excellent vision and hearing
-
Ability to troubleshoot and maintain high technical and creative standards
Compensation
-
Competitive pay based on experience
-
Up to $350 per service for Production Directors
-
Up to $300 per service for Camera Operators
Young Girls with Disabilities for Self-Esteem Campaign
Job Description
A self-esteem campaign is seeking young girls with visible disabilities to share their personal stories and experiences on camera. This project focuses on celebrating diversity, confidence, and the power of positive words. Participants will speak about the compliments they have received and the people who inspire them, helping to promote a message of self-love and empowerment.
Job Responsibilities
-
Share personal experiences and thoughts about meaningful compliments received
-
Participate in on-camera interviews and photoshoots in a supportive environment
-
Highlight positive influences and role models in their lives
-
Help promote messages of self-confidence and inclusion
Requirements
-
Female-identifying children, ages 4–14, of all ethnicities
-
Visible disabilities, which may include prosthetic limbs, mobility devices, Down syndrome, visual or hearing impairments, and more
-
Must not be a professional actor or model, and have no prior professional on-camera experience
-
Must have a trusted adult role model who has given positive encouragement
Compensation
-
Details will be provided upon selection
Teens and Parents for Commercial
Job Description
A fun commercial is seeking outgoing teens and their parents to participate in a one-day shoot. No acting experience is necessary—just a great personality and comfort in front of the camera. This is a fantastic opportunity for families to share the spotlight and work together on a high-energy production.
Job Responsibilities
-
Participate in a filmed commercial, including interviews and on-camera moments
-
Follow the director’s instructions during filming and wardrobe fittings
-
Attend all required pre-production appointments, including interviews and wardrobe sessions
-
Be available for the scheduled filming window and adapt to any adjustments
Requirements
-
Teens: Ages 14–17; Parents: Ages 40–60
-
Outgoing and comfortable on camera
-
Must be legally eligible to work in Canada
-
Must be able to film in Toronto
-
Availability for a brief interview with the director
-
Availability for wardrobe appointments and filming days within the production schedule
Compensation
-
$125 per person for wardrobe appointment
-
$600 per person for one day of filming
-
If featured in the final commercial, an additional $8,000 per person
Teen Martial Artists for Commercial Shoot
Job Description
A fun and dynamic commercial is casting intermediate to advanced teen martial artists for an exciting opportunity to showcase their skills on camera. No acting experience is necessary—just strong martial arts technique, energy, and a comfortable presence on film. This is a great chance to appear in a professional commercial and earn significant compensation for a one-day shoot.
Job Responsibilities
-
Participate in a filmed commercial focused on martial arts performance
-
Attend a brief interview and a wardrobe fitting prior to filming
-
Follow direction from the production team during a one-day shoot
-
Represent martial arts skills with confidence and professionalism on camera
Requirements
-
Must be 14–16 years old and legally eligible to work in Canada
-
Must be able to film in Toronto
-
Must have intermediate to advanced martial arts training
-
Must be available for a brief virtual interview with the director
-
Must be available for a wardrobe appointment (approx. 2 hours)
-
Must be available for filming one day between August 25–29 (final date TBD)
-
Must be non-union
Compensation
-
$125 for wardrobe fitting
-
$600 for one day of filming
-
Additional $8,000 if your likeness is used in the final commercial
-
Additional $3,000 if selected for UGC or animation inclusion
Photo Double for Action Film Role
Job Description
An upcoming action-packed feature is seeking a skilled photo double to match a lead actor in body type, skintone, and hair. The role requires someone who closely aligns with the listed measurements and is comfortable stepping into the actor’s place for various interior shots. This is a one-day shoot taking place in a controlled set environment.
Job Responsibilities
-
Serve as a photo double for a lead actor during interior scenes
-
Match the actor’s body type, movements, and general look
-
Work closely with the production team to maintain continuity
-
Be available for a flexible full-day shoot schedule
Requirements
-
Must be ACTRA or non-union
-
Height: 6’0”
-
Weight: 175–200 lbs
-
Chest: 38, Waist: 34, Inseam: 32
-
T-Shirt: Large
-
Shoe size: 11 (flexible)
-
Must match skintone and hair of the lead actor
-
Must be available any time on the shoot date
-
Location: Mississauga, near the airport
Compensation
-
$273.50 for 8 hours
-
$51.25/hour overtime
Job Description:
A low-budget short film is casting East-Asian actors for featured extra roles in a touching, narrative-driven story. The film centers around Victor Leung, a 65-year-old car repair shop owner navigating the emotional challenge of his adult son Gabriel moving out. This story captures themes of fatherhood, nostalgia, and saying goodbye.
Job Responsibilities:
-
Portray a father and young son in a supporting extra role
-
Appear on set for scheduled filming day
-
Contribute natural, subtle background presence that supports the lead storyline
Requirements:
-
Father: Male, 30s–40s
-
Son: Male, 5–7 years old
-
Preferably East-Asian ethnicity
-
Real-life father and son pairs are strongly encouraged to apply
-
Must be available for one-day shoot in Markham
Compensation:
-
Paid opportunity (rate shared upon selection)
-
Professional credit and potential footage for reel
Job Description
A creative production team is currently seeking skilled crew members for an interior design series filming a short run in early September. This is a paid opportunity supporting a small, agile team on location. Crew members will play an integral part in ensuring smooth operations for a fast-paced set environment.
Job Responsibilities
-
Operate FX9 camera for filming select scenes
-
Assist camera operators and manage equipment setup (Camera Assistant / DMT)
-
Provide hair and makeup services for the host (HMUA)
-
Support general production needs, pickups, and set preparation (Production Assistants)
Requirements
-
Must be available for 3–4 days between September 11th and 22nd
-
Production Assistants must have a valid driver’s license for crew pickups
-
Local or New York-based crew preferred for logistical convenience
-
Portfolio or CV required for consideration
Compensation
-
All roles are paid (rate details upon application)
Job Description
A high-profile digital ad campaign is seeking an experienced comedy writer to help craft engaging and witty content for a commercial spot featuring a major A-list celebrity. This is an exciting opportunity for writers with a strong background in comedic writing for top-tier platforms and branded campaigns. The role focuses on delivering a high-impact comedic script tailored to a premium digital audience, and the right talent will work closely with the creative team and client.
Job Responsibilities
-
Develop sharp, original comedic content tailored to digital advertising
-
Collaborate with creatives and producers to refine tone, pacing, and delivery
-
Adjust scripts based on client feedback to align with brand and celebrity image
-
Deliver script drafts on a tight deadline
Requirements
-
Proven experience in comedy writing for SNL-style shows, branded sketches, or commercial campaigns
-
Exceptional comedic timing and voice
-
Ability to write with versatility and adaptability across comedic styles
-
Comfortable collaborating directly with clients and creative stakeholders
-
Submission of writing samples or IMDb links preferred
Compensation
-
Paid opportunity (rate discussed with selected candidates)
-
Immediate hire for fast-paced production timeline
Job Description
A powerful coming-of-age short film is now casting for two lead teen roles. The story follows Marco, a shy teen who joins a lifeguard training course and develops a heartfelt connection with his classmate, Xavier. As they train together, Marco’s confidence grows, and a bond blossoms between them—challenging both to confront their identities, fears, and feelings. This emotionally rich queer narrative explores themes of friendship, identity, and vulnerability, all set against the backdrop of aquatic training.
Job Responsibilities
• Portray emotionally layered characters in a character-driven short film
• Participate in water-based scenes including CPR and in-water drills
• Collaborate with cast and crew during swim training and rehearsals
• Embrace physicality in performance, including scenes in swimwear and shirtless appearances
• Comfortably engage in scenes exploring queer themes and a brief, intimate kiss
Requirements
• Must be confident swimmers and provide a swim test video or verified proof of swim training
• Must be able to portray ages 16–18 (actors must be 18+)
• Comfortable performing in swimwear and shirtless as part of character portrayal
• Strong emotional range and ability to communicate internal conflict
• Open to talent of all ethnicities
Compensation
• Principal Role: $249.66 per 8-hour shoot day (+ fringes + HST if applicable) or $445 flat (TBD)
• Actor Role: $209.60 per 8-hour shoot day (+ fringes + HST if applicable) or $445 flat (TBD)
• Fitting (if required): $36.00/hour for a minimum of 2 hours (+ fringes + HST if applicable)
• Union paid based on ACTRA Tier 3 LBG rates
Hispanic Female Actor for Principal Role in Feature Film
Job Description
An upcoming feature film is casting for a principal role in an emotionally charged story centered on psychological suspense and deception. The film explores the life of a reclusive heir manipulated by scammers—unaware he’s orchestrating a darker twist of his own. The role calls for a fluent Spanish-speaking Hispanic woman with rich emotional depth and strong screen presence.
Job Responsibilities
-
Portray a warm yet stoic caregiver with emotional restraint
-
Collaborate with directors to bring subtle, layered expressions to the screen
-
Embody a character who silently observes and supports the protagonist’s journey
-
Be available for approximately 5 shooting days
Requirements
-
Female, 65–75 years old
-
Hispanic (Argentinian, Paraguayan, Peruvian, or Chilean descent)
-
Must speak fluent Spanish
-
Strong ability to express emotion through presence and nuance with limited dialogue
-
Non-union talent only
Compensation
-
$600/day, up to 12 hours
-
Filming takes place in Metro Vancouver (Out of Zone)
Hispanic Male Actor for Principal Role in Feature Film
Job Description
A gripping feature film is casting a major role in a psychological thriller filled with suspense, deception, and emotional unraveling. The story follows a calculated heir manipulated by scammers—only for the con to backfire. This pivotal role offers a deep, dramatic arc for a seasoned actor to showcase charisma, complexity, and vulnerability on screen.
Job Responsibilities
-
Portray a sophisticated and elegant life coach hiding personal turmoil
-
Perform emotionally layered scenes, including a staged police sting
-
Bring authenticity and nuance to a character whose facade begins to crack
-
Collaborate with the director and cast across multiple shooting days
Requirements
-
Male, 45–60 years old
-
Hispanic (Argentinian descent strongly preferred)
-
Must demonstrate both charisma and emotional vulnerability
-
Strong experience with dramatic roles and character development
-
Non-union talent only
Compensation
-
$600/day, up to 12 hours
-
Shooting location: Metro Vancouver (Out of Zone)
-
Large principal role with multiple shoot days
Twin Sisters for Netflix TV Series
Job Description
An exciting opportunity is open for real-life twin sisters to join the cast of an upcoming Netflix television series. This scripted production is searching for fresh talent to portray principal roles in a dynamic storyline that features dance, drama, and distinctive personalities. No previous acting experience is required—just a commitment to character, chemistry, and authenticity. Selected talent will rehearse and shoot in Toronto with full accommodations and pay provided.
Job Responsibilities
-
Portray one of two lead twin characters in a scripted series
-
Participate in scheduled rehearsals and production shoots
-
Collaborate with the cast and creative team to deliver authentic, engaging performances
-
Optional: Demonstrate dance skills as part of the characters’ involvement in a school dance team
Requirements
-
Must be real twin sisters
-
Must be 18 or older at the start of rehearsals
-
Can be based in the U.S., Canada, U.K., or Australia
-
Must be able to perform a flawless neutral American accent
-
Dancing experience is a plus but not mandatory
-
Must be fully available from August to February for rehearsals and shooting
-
Must be willing to travel and stay in Toronto during the production period (visa and housing provided if cast)
Compensation
-
Paid opportunity
-
Travel, housing, and visa support included