Experiential Account Manager

At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.

Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time.

CSM is proud to share fresh perspectives and new ideas to produce work that others don’t and won’t. What we do is fast-paced, exciting and rewarding which is why we love it and why you’ll love life at CSM.

WHAT YOU WILL BE DOING

The role sits within our Brand Experience Division at CSM Live, working on a new ‘sports’ client to deliver multiple experiences up and down the country. You will account manage the planning of these brand experiences, working with the Account Director and Account Executive.

As a key member of the team, you will be involved in the project planning from start to finish. From strategy, client presentations, budgeting, feasibility and event management, always striving to create best in class brand experiences

•Development and management of own relationship with the client, and day-to-day client management

•Maintaining good communication and reporting, externally with the client and internally within CSM Live and the wider group

•Understanding and developing client’s project briefs and contribute thinking to shape strategic and creative platforms

•Steer in brainstorms, be creative and shape ideas, calling on your industry knowledge

•Deliver well written presentations in both content and narrative

•Project Management, ensuring the project systems and procedures are setup and structured correctly

•Plan and deliver projects, oversee on site activations, create and manage budgets and handle project administration

•Day to day financial control of client budgets – including pricing, profit, budget approvals and payments

•Co-ordinate and manage staffing partners, production suppliers and any other third parties engaged for the delivery of projects

•Development and management of project timelines and maintaining project reports, job sheets and schedules

•KPI setting and campaign evaluation to include KPIs, key learnings and robust case studies

•Development of additional business opportunities within the client account

•Lead by example: set standards and ensure best practice and high quality of work

Internal Communications

•Build strong relationships and foster good team spirit internally and amongst client teams

•Draw upon experience from across CSM Live where relevant, to optimise quality of work provided on the projects

Financial Accountability

•Identify incremental business opportunities

•Proactively seek ways to grow the accounts by becoming an ambassador of CSM Live services so they are front of mind when opportunities present themselves

THE SKILLS AND EXPERIENCE YOU NEED

•Experiential / Live events experience knowledge, both planning and on site

•Excellent Account Management skills

•Excellent planning and project management skills

•Ability to influence decision making processes, both within the Agency and the client organisation

•Ability to multi-task; you will be working across a number of activations with tight deadlines

•Ability to think on your feet and take appropriate actions to resolve any unforeseen issues as they arise

•Ability to enthuse and motivate others

•Negotiation skills

•Ability to analyse project performance and provide confident structured feedback

•Financial and budget management

•Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint

•Excellent communication skills – verbal and written – and attention to detail

•Creative thinking – the ability to come up with forward thinking experiential ideas

CSM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

CSM Sport & Entertainment