Entertainment Careers Casting Calls and Auditions

Job Purpose:

This position is responsible for supporting the Company’s customers by leading a team of agents to support, retain, and up-sell the company’s entertainment and communication products. The team must understand the customer’s needs and provide a solution from the product lines that best fit.

The candidate will utilize their product/pricing/technical knowledge to identify and solve challenges for our customers online by responding to customer inquiries via chat, phone, social media, and email. The manager must have professional and clear written communication skills with the ability to build rapport with a customer quickly online to achieve individual and team goals. The Call Center Operations Support Manager must set high-performance standards for self, the Executive Care, Social Media, Construction Management, and Chat teams by embodying the values of the Company.

Essential Functions:

• Answer multiple chat and email queries simultaneously with a focus on customer support
• Provide customer service and technical support for existing customers (e.g., status of pending orders, product education, billing help, and technical support)
• Answer technical troubleshooting inquiries and re-route complex issues to the help desk and upper management
• Ability to multitask: enter user information into multiple systems, view multiple screens and systems, and place orders while chatting concurrently
• Effective coaching, delegation, team building, championing change
• Responsible for the overall management, supervision, and operation of the Executive Care, Social Media, Construction Management, and Chat Support teams
• Build trusting relationships, inspire and motivate members of the team to achieve individual and team goals

Education:

• Four years of College resulting in a Bachelor’s Degree or equivalent preferred

Experience:

• 2-3 year work experience in a sales/support environment with preferably one year of online chat experience
• Experience with LivePerson a plus
• Previous sales/support experience in a similar role, preferably with chat
• Extensive Customer Experience skills focused on resolving and retaining customers, making solid business decisions, and cross-training throughout the organization

Special Knowledge, Skills, and Abilities:

• Professional and clear written communication skills
• Must be able to type 45-60 wpm while maintaining both grammatical and spelling accuracy
• Ability to maintain a conversational and polite tone consistently over chat and email
• Results and deadline-driven
• Ability to work independently with little direction and multi-task while being productive
• Ability to work collaboratively with cross-functional team members to meet objectives

Supervisory Responsibilities:

Leads work teams (assigns, coordinates, and checks work) for employees performing similar work

Miscellaneous:

Flexibility required to work nights, weekends, and holidays as required

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.

altafiber

We are looking for a highly motivated, creative, customer focused leader to join our team as Conference Planning Manager. To be successful in this role, this individual must be self-motivated, demonstrate a thorough knowledge of event execution, food and beverage and space optimization to drive conference revenue.. The Conference Planning Manager will work closely with the conference services team with a hands-on approach providing exceptional support and customer service to hotel and conference center guests and meeting planners.

BASIC FUNCTION: Plans, coordinates and ensures execution of all corporate group related events.  The Planning Manager will act as the primary liaison between the client and the staff of the property while focusing on the client’s expectations. They are role models and hold employees accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.

WORK SCHEDULE:  Schedule varies based on client needs and business demands.

QUALIFICATIONS: High School Diploma or equivalent; minimum 2 years experience in hotel, convention/conference center, preferably in conference services department.  Knowledge of meeting room set-up styles, and audio-visual; computer knowledge of Microsoft Office and Delphi; excellent verbal and written communication skills; excellent organization skills.

ESSENTIAL FUNCTIONS:

• Plans and ensures execution of group events to include but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, billing, special needs, special events, on/off-site entertainment, transportation.
• Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property to best promote the effective utilization of the property.
• Promote the use of the property’s ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements
• Promote the property in arranging and conducting site visits by key personnel of assigned accounts for the purpose of planning, organization and coordinating of all meeting needs and requirements.
• Follow proper channels when seeking authorization for special rates, concessions, discounts, etc.,
• Ensures group billing is accurate.
• Review distribution of in-house reports to ensure consistency and completeness of information.
• Attends weekly designated meetings.
• Communicates effectively verbally and in writing with clients in a timely manner.
• Communicates effectively verbally and in writing all details of events to appropriate personnel in a timely manner.
• Enhances group events and department profitability by using up-selling techniques.
• Communicates frequently with group contact and attendees to ensure expectations are met or exceeded.
• Coordinates vendors, obtains quotes, client contracts etc.
• Takes a proactive approach toward client satisfaction.
• Responds to all client evaluations rated fair or poor.
• Performs some administrative tasks to include distribution of event orders, reports, posting charges, etc.
• Follow grooming standards maintaining a professional image in dress and mannerisms.

MARGINAL FUNCTIONS:  Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.

ENVIRONMENT:   Please refer to the Position Analysis/Specifications for details.

Pyramid Global Hospitality

Skills Required

❏     2+ Years of Restaurant/Hospitality Experience

❏     Proficient in Managing of Cost of Goods Sold + Labor

❏     Ability to Lead a Team to Create a Memorable Guest Experience

❏     True Leadership Capabilities

Job Description:

The Operations Manager is tasked with leading a team and managing multiple areas in a fast-paced work environment. In addition, the Operations Manager is responsible for making decisions in a timely manner, understanding and achieving financial goals, and leading their team to work in a collaborative effort to exceed guest expectations.

Operations Manager Qualifications:

●     21 years + of age

●     Experience and understanding of managing cost of goods sold and labor management

●     The ability to oversee all aspects of the business – from the smallest details to the big picture

●     Experience maintaining an exceptional guest focused environment

What will you be doing on a daily basis?

●     Developing and leading a team of 30-40 hourly team members to exceed guests expectations

●     Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management

●     Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions

●     Interacting with guest service focused team members in areas of recruiting, hiring, coaching, training and contentious professional development

●     Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

●     Embracing teamwork while leading others to do the same

Why should you join our team as an operations manager?

Main Event Entertainment is a fast growing, high quality organization looking to hire career minded individuals. You will have the opportunity to manage and lead a large team utilizing all your past experience and skills. We value all of our team members ideas and truly practice the “Run It Like You Own It” core value giving you the inspiration to be the best in the industry.

Testimonial:

“Turning misery into magic” is a term I was told when I started in management. This means helping a guest turn an experience that is not going too well into something they can remember and love for all time. I’m always looking to help our guests have fun. I started at Main Event as Team Service Host and Bowl Desk Attendant and I am now an Operations Manager. My favorite benefit is the ability to grow within the company.” — V. H., Operations Manager, Texas

“I’ve worked here on and off since I was 16 years old! What has kept me here is the environment being such a great place to work in. I enjoy the paid-time off, the 401k, and the bonus incentives. I would advise any new manager to embrace all it has to offer; it is a different kind of beast if you are not from the FEC world and it takes some time to master, but once you do it is really a rewarding career.” – P. B., Operations Manager, Georgia

Main Event

Position: Director of Events and Operations Manager

Company: WickedBall Chicago

Step into the Spotlight at WickedBall Chicago!

*Please read in detail! Candidates who do not submit answers will be ignored.

Are you ready to be the maestro of merriment, the captain of celebrations, and the orchestrator of outstanding events? WickedBall Chicago is scouting for a dynamic Director of Events and Operations Manager to steer our ship of fun and festivities.

About Us:WickedBall Chicago is not just another entertainment venue. We’re the pulse of Bubble Soccer, Archery Tag, Nerf Battles, Laser Tag, and Dodgeball. We’re the place where adrenaline meets laughter, where every day is a new adventure, and where YOU get to be at the helm of it all.

Your Role:As our Director of Events and Operations Manager, you’ll be the heartbeat of our operations, ensuring that every event is a raving success and every client experience is unparalleled. You’ll be the visionary guiding us to new horizons, the strategist behind our growth, and the leader inspiring our team.

Your Mission:

• Elevate Company Revenue: Dive into new business waters, expanding our reach and making waves in new territories.
• Champion Client Relationships: Be the face and voice that our clients adore, ensuring they’re always greeted with warmth and professionalism.
• Lead Marketing Magic: Craft and execute marketing strategies that captivate and convert.
• Direct Event Extravaganzas: Ensure every WickedBall event is a masterclass in fun and flawless execution.
• Drive Sales Success: Collaborate, strategize, and smash those targets, celebrating every win with the team.
• Manage our CRM System: Ensure every interaction is recorded, every lead is pursued, and every client feels valued.

What’s in it for You?At WickedBall, we believe in rewarding passion, drive, and results. Enjoy a competitive base salary, an enticing commission structure, and the chance to earn bonuses. With a starting salary of $40,000, plus commissions and bonuses, your hard work will truly pay off! You will receive commissions from ALL revenue the business generates!

Who We’re Looking For:You’re a dynamic leader with an entrepreneurial flair. You’ve got a history of managing teams, a passion for events, and an eye for detail. Sales and event management are your playgrounds, and you’re always up for a challenge. You’re ready to roll up your sleeves, lead from the front, and have a blast while doing it!

Essentials:

• A stellar driving record.
• Ability to lift at least 50 lbs.
• Flexibility to work during peak times, including weekends.
• Energetic and Positive attitude and personality.
• Great work ethic

Join Us!If you’re ready to embark on an exhilarating journey, to be the face of fun, and to lead a team towards new heights of success, WickedBall Chicago is your stage. We’re eager to meet the next star of our show. Could it be you? Reach out, and let’s make magic together!

Job Type: Full-time

Salary: $40,000.00per year + Additional $15,000-$30,000 ( Commissions, bonuses, tips) No cap on earnings!

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

• Management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person

WickedBallChicago

Workplace Solutions Manager | Architecture and Design Industry – Chicago, IL

This is an exciting role for an individual with a passion for design and sales to join a collaborative and growing company. Deliver exceptional service and solutions to engage clients in a space where your strengths, skills, and goals are valued. This is a passionate and talented team that has an autonomous, motivating, progressive, collaborative, and rewarding culture.

The Workplace Solution Manager is an integral role in combining the background and passion of commercial interiors with account management skills to lead the art and science of the company’s proven, consistent, and repeatable sales process. This position requires strong product knowledge, interior design best practices, and the desire to execute sales while demonstrating the company’s core values and tenets, business models, differentiators, and keys to success. The Workplace Solutions Manager role combines proven business processes, industry-leading office interior best practices, and impactful technology to execute office interior projects from concept to completion. Join a growing and established company in this role.

Qualifications

• Degree in interior design or related field preferred
• 3+ years of experience in commercial design or the contract furniture/interior design industry
• Network in the design industry or with a furniture dealer, highly sought after
• Strong aptitude of Microsoft Office systems with ability to learn internal system
• Previous CRM Experience Preferred (I.e., NetSuite, Salesforce, HubSpot, SAP, Oracle, etc.)
• A passion for developing relationships with Owners, C-Level executives, Finance, Facilities Management, and human resource executives, within companies of all sizes
• Strong organizational skills with a high attention to detail and accuracy
• Entrepreneurial growth mindset focused on long term success
• Self-motivated with strong interpersonal skills and ability to ask pertinent questions to determine client needs
• Ability to provide excellent customer service and foster both internal & external relationships
• Must be assertive, flexible, and have a strong sense of urgency with a high attention to detail
• Committed to supporting team goals and playing a major role the alignment of sales ops
• Excellent written and verbal communication skills

Compensation and Benefits

• Annual Salary + Commission + Bonus Structure + Full Benefits Package
• Robust training program
• Full Benefits Package: Healthcare insurance (after 30 days), Working Advantage Discount Program (discounts on local entertainment & retail), EAP/Wellness Program, Financial Wellness program, 401K with employee match, PTO, Work schedule flexibility (after a proven track record of success), Summer hours, Bring your dog to work, Free office snacks, Annual employee outings, and Annual community service month and company donation matching.

For immediate review and consideration, contact: Hayek Serrato – [email protected]

For all active Interior Talent job listings, please visit Jobs.InteriorTalent.com

Why work with Interior Talent?

• OUR CLIENTS hire us to FIND YOU
• Exclusively focused on the Architecture and Design industries
• We work with the DECISION MAKERS – Owners, Principals, Directors, and HR
• CONFIDENTIALITY & PROFESSIONALISM: We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL – we highly value your current position and will never do anything that would bring your future into jeopardy
• EXPERTISE: in the industry since 2003
• We are your advocate, and WE GET IT – we know making a career decision is difficult, and we’re here for you throughout the whole process

www.InteriorTalent.com

Interior Talent

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!

We are hiring a Senior Program Manager to play a driving role in modernizing our client’s Media Supply Chain, ensuring alignment with corporate operating goals. The Senior Program Manager will be responsible for managing 1-2 key pillars in the Media Supply Chain. Responsibilities will include planning, program delivery, status reporting, and other common project management activities in partnership with the product and engineering teams. One key success factor in this role is the ability to collaborate effectively and connect the dots across teams with many interrelated dependencies and competing priorities.

Basic Qualifications

• 5+ years of experience in program/project management and/or related Operational/Technical experience in a well-established, high-performing software development environment leveraging both Agile (or variations thereof) and Waterfall best practices.
• Experience in a Senior Program Management capacity, tightly aligning with Product, Engineering, and Operations leads to deliver successful products and services. Establishes rapport and close alignment across the teams to achieve harmony and symbiosis.
• Experience leading two or more large, multi-year programs, preferably in the digital transformation and/or Media Supply Chain space

Additional Qualifications

• Media & Entertainment Order Management experience is nice to have
• Experience optimizing PMO ways of working and collaborating with Product, Engineering, Operations, and Customer teams following both Agile and Waterfall methodologies
• Ticks and ties the spirit of objects to the interdependent parts of the supply chain to help ensure maximum effectiveness in prioritization, decision making, and alignment
• Ability to understand technologies applicable to assigned product or service area and facilitate resolution of technical needs as they arise
• Consulting experience is a plus

Leadership

• Frequently interacts with a diverse group of executives, project managers, technology, and business sponsors to establish and align on achieving business outcomes
• Exhibits mastery of methods and techniques to effectively and seamlessly communicate status updates within teams, across teams, and Leadership
• Mastery of prioritization across people, products and projects by helping teams align on where to focus and deliver the most value
• Strong written and verbal communications, presentation skills, and meeting facilitation skills
• Focuses on removing Impediments/blockers and improving Delivery results

Program Management Skills

• Strong knowledge of Waterfall and frameworks and software delivery lifecycle practices
• Extensive experience executing and launching business to business products, including aligning teams on scope, development testing, User Acceptance Testing, and complex launches
• Facilitates the creation and maintenance of a program roadmap, in close collaboration with Product Management, Engineering and various disciplines across the enterprise
• Extensive experience using Excel, project governance tools (e.g. JIRA, Confluence) and GANTT-based plan tools to drive and manage program initiatives
• Experience running PI-planning sessions, scrum of scrums, and retrospectives
• Manages critical dependencies and risks/issues within and across programs, including risk mitigation plans

The US base range for this contract position is $70-$80/hour. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

STAND 8 Technology Services

Under the direction of the General Manager, this individual will oversee all Directors/VPs and assist with the management, promotion, and operation of the facility, including operations, sales, marketing, finance, food and beverage, box office, security, IT, production, technology, partnerships, special events, community relations, sustainability, branding, and all other related departments for the BOK Center. This executive will assist the General Manager with maximizing the number of events and revenue opportunities at the venue and the development of regional and national convention/meeting business.

This role will pay a salary of $110,000 to $150,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Establish and maintain effective working relationships with boards, government departments and agencies, entertainment industry, community and civic organizations to encourage continual and regular use of the BOK Center
• Develop and manage relationships with arena partners

• Assist with the preparation any applicable reports or presentations for Tulsa Public Facilities Authority/Contract Administrator
• Assist with the development and implementation of the annual operating budget for the BOK Center with the General Manager

• Aggressively promote the use of the facility to maximize its utilization
• Coordinate, implement, and administer specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed
• Help recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
• Assist CVB/sports commission with bid/RFP process for major city events and tourism business
• Commit to a diverse and inclusive arena workforce supporting a positive employee culture that reflects OVG’s reputation in the industry
• Act as one of the primary Executives on Duty at all events held at arena
• Continually evaluate the quality of the fan experience by firsthand observation, objective feedback and interaction
• Develop and foster integrated initiatives that promote the ultimate guest experience for conventions and meetings
• Assist and coordinate with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
• Assure the administration of personnel and the facility operation are conducted in accordance with applicable local, state and federal regulations
• Evaluate facility practices and recommend improvements to better reflect the needs of arena clients and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures

• Oversee the coordination of resources with Oak View Group corporate office
• Actively represent venue in community as ambassador
• Actively pursue new business opportunities
• Attend conferences and trade association meetings
• Other duties and responsibilities as assigned

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field
• Graduate of IAVM Public Assembly Facility Management School preferred
• Minimum of 7 years management experience in an arena, stadium  or other public assembly facility
• 5 or more year of leading and managing people
• Proven leadership skills
• Demonstrated knowledge of facility operations, budget preparation and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior sales and marketing skills
• Knowledge of budget preparation and control
• Ability to travel as required
• Ability to work nights and weekends as required
• Ability to work with wide array of client groups, vendors and business partners enterprise-wide

Oak View Group

SUITES & LOGE BOX MANAGER

Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Reports to: Manager of Suites, Loge Boxes & Clubs

Supervisory responsibility: Exercises general supervision over Suite & Loge Box supervisors, full time & part time administrative and operations-based team members

Job Description : The Suites & Loge Box Manager will assist in overseeing the staffing of all Suites & Loge Box team members, along with menu development & event-based planning for 40 Luxury Suites and 32 Loge Boxes. The Suites & Loge Box Manager will work closely with the Manager of Suites & Loge Boxes and culinary counterparts to ensure quality selections are available on an event by event basis with consideration of the anticipated guest demographic. This position is also responsible for ensuring that exceptional hospitality is received by Suite & Loge Box owners/ticketholders, venue guests and internal team members. They are also responsible for ensuring that alcoholic beverages are served safely and that food quality and sanitation standards are always maintained. This position reports to the Manager of Suites, Loge Boxes & Clubs. In-person and predictable attendance.

Essential Duties (Include, but are not limited to the following):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Partner with The Manager of Suites, Loge Boxes & Clubs to ensure a successful arena opening and establishment of the F&B operation
• Assist with the establishment and enforcement of Dickies Arena policies
• Work closely with other team members and other departments to ensure department specific procedures, tasks and goals are met, consistent and effective communication occurs, efficient operational performance and a positive reputation of venue within the market/ industry is maintained
• Assist in the hiring, training, staffing and scheduling of all Suite & Loge Box team members
• Assist in the menu development for all Suites & Loge Boxes
• Engage with venue guests, as well as, team members to ensure exceptional hospitality is always received
• Assist in the development of promotions and programs to enhance the guest experience
• Assist suites administrative coordinators and/or sales team members with the pre-planning and setup of food and beverage orders, as well as, any special requests/instructions from the Suite/Loge Box owners and/or administrators for future events
• Engage with Suite & Loge Box owners/administrators, Suite & Loge Box ticketholders, and venue guests to ensure exceptional hospitality is always received for each event
• Engage with the Premium Sales and Service team on a regular basis; special attention to facility management of each Suite/ Loge Box, hospitality standards and special requests
• Assist with resolution of all departmental guest service issues
• Follow and enforce policies associated with the safe service of all alcoholic beverages
• Responsible for enforcing, executing and maintaining all safety, security and sanitation standards throughout the venue
• Responsible for ensuring food quality in presentation and production throughout all Suites & Loge Boxes, as well as, the remainder of the venue
• Assist and support the mentorship and development of all Suites & Loge Box supervisors and team members daily
• Thoroughly and accurately use all selected systems as appropriate for position (Purchasing, Point-of-sale, Work Force Management and more)
• Assist with ensuring achievement of all financial goals within the Suites and Loge Box department
• Conduct and oversee the ordering and inventory management aspects of the Suites & Loge Box department
• Other responsibilities and tasks as deemed appropriate by the Food and Beverage and Dickies Arena Leadership Team

Qualifications

• 3+ years of experience in food & beverage operations with 2+ years in a supervisory/management capacity.
• Experience in a sports and/ or entertainment venue with Suite experience strongly preferred.
• Previous experience leading large teams; inclusive of supervisors and part-time team members (60+ strongly preferred)
• Experience in an organization that has opened/acquired a new venue strongly preferred
• Experience leading teams
• Attention to detail
• Keyboarding skills and computer proficiency with software knowledge including MS Office Experience, implementing and operating Point of Sale, On-line Ordering and purchasing related technology
• Experience with computerized work force management software strongly preferred
• Excellent written and verbal communication skills
• Solid organizational skills with the ability to handle multiple projects at one time
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts
• Ability to work nights, weekends and holidays
• Must be able to work in fluctuating temperatures
• English reading, writing, comprehension, math and computer skills required
• Ability to taste and evaluate food and beverage products
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
• Ability to use hands in using office equipment, including the computer system
• Ability to express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Ability to talk and hear to conduct phone and radio correspondence
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; determine the accuracy, neatness, and thoroughness of the work assigned; visual inspection involving small errors and/or operation of machines (including inspection); using measurement devices; and/or assembly parts at distances close to the eyes

Intellectual/Social, Physical Demands And Work Environment

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands

While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

Physical Demands

While performing the essential functions of this job, the employee will frequently operate a POS system, computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.

Work Environment

The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round. Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.
Trail Drive Management Corp.

ABOUT US
Founded in 2003, GPL Technologies has been building a team of talented professionals in entertainment/media and post production information technology. Our team consists of client focused account managers, certified and trained IT specialists, vendor partners, and a stimulating culture that isn’t present in most IT companies.

DESCRIPTION
The Project Manager will be primarily responsible to plan, implement and monitor delivery of projects and regularly communicate progress and risks. The Project Manager is a central figure of the project and works with multiple teams and stakeholders throughout to ensure timelines and objectives are met.

THE CANDIDATE
GPL Technologies is looking for an ambitious Project Manager to join our team. The successful candidate must be able to adopt, thrive, navigate, and support strategic initiatives as directed by management. As the Project Manager, you are accountable for creating comprehensive timelines, defining resource requirements, and managing projects from initiation through completion.

DUTIES & RESPONSIBILITIES
• Manage entire customer journey from post-sale handoff to project completion
• Serve as primary point of contact for all project related customer issues
• Identify and manage project stakeholders, milestones, roadblocks
• Coordinate customer and GPL engineering teams to develop statements of work for project implementation
• Create comprehensive project timelines in Autotask and/or MS Project
• Assess project needs and schedule engineering resources to ensure on-time completion of projects
• Serve as liaison between customer, GPL procurement, and GPL engineering to ensure equipment and services are delivered on schedule
• Provide regular updates to management regarding project backlog, resource allocation, project profitability, etc.
• Lead post-mortem analysis of severity 1 issues and manage implementation of process improvements identified in post-mortem reviews
• Develop, document, and automate internal project management processes
• Manage project scope, risks and issues and create mitigation plans to address them
• Monitor project progress throughout planning and delivery phases

WHAT YOU NEED TO SUCCEED
• Diploma or degree in a technical discipline
• PMP, PMI-ACP, CSM certifications an asset
• Mid to high-level certifications desirable but not required (MCSE, VCP, CISM, CISSP, AWS CSA)
• Familiarity working with Agile delivery teams/project management
• Good planning skills and ability to manage multiple projects simultaneously
• Experience working in a client facing role and overall commitment to customer satisfaction
• Desire and ability to learn, grow and lead in a multi-faceted, project-based environment
• Demonstrated project management competencies: budget and timeline management, scope management, risk management, issues management, timely decision making
• Ability to prioritize and delegate appropriately and deal with changing priorities
Can relate to the GPL Core Values:
o We take care of each other and our clients
o Agility is our edge
o Creative problem solvers
o Cool under pressure Clarity
o Clarity, Confidence, Commitment

WHAT WE OFFER
• Flexible work schedule with ability to work from home and unlimited PTO
• 401k plan
• Medical, dental, vision, accident and life insurances
• Excellent work environment with supportive and progressive staff and leadership

The salary range for this position is 65,000 to 85,000 annually. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

GPL Technologies

Under the direction of the General Manager, this individual will oversee all Directors and assist with the management, promotion, and operation of the facility, including operations, sales, marketing, finance, food and beverage, security, IT, production, technology, partnerships, special events, community relations, sustainability, branding, and all other related departments for the Cox Business Convention Center. This executive will assist the General Manager with maximizing the number of events and revenue opportunities at the venue and the development of regional and national convention/meeting business.

This role will pay a salary of $110,000 to $150,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Establish and maintain effective working relationships with boards, government departments and agencies, entertainment industry, community and civic organizations to encourage continual and regular use of the CBCC
• Develop and manage relationships with Convention Center partners
• Assist with the preparation any applicable reports or presentations for Tulsa Public Facilities Authority/Contract Administrator
• Assist with the development and implementation of the annual operating budget for the Convention Center with the General Manager
• Aggressively promote the use of the facility to maximize its utilization
• Coordinate, implement, and administer specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed
• Help recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
• Assist  with bid/RFP process for major city events and tourism business
• Commit to a diverse and inclusive arena workforce supporting a positive employee culture that reflects OVG’s reputation in the industry
• Act as one of the primary Executives on Duty at all events held at Convention Center
• Continually evaluate the quality of the fan experience by firsthand observation, objective feedback and interaction
• Develop and foster integrated initiatives that promote the ultimate concert, hockey, and arena football experience
• Assist and coordinate with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
• Assure the administration of personnel and the facility operation are conducted in accordance with applicable local, state and federal regulations
• Evaluate facility practices and recommend improvements to better reflect the needs of arena clients and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures
• Oversee the coordination of resources with Oak View Group corporate office
• Actively represent venue in community as ambassador
• Actively pursue new business opportunities
• Attend conferences and trade association meetings
• Other duties and responsibilities as assigned

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field
• Graduate of IAVM Public Assembly Facility Management School preferred
• Minimum of 7 years management experience in a convention center, with a CVB, hospitality company/hotel, or other public assembly facility
• 5 or more year of leading and managing people
• Proven leadership skills
• Demonstrated knowledge of facility operations, budget preparation and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior sales and marketing skills
• Knowledge of budget preparation and control
• Ability to travel as required
• Ability to work nights and weekends as required
• Ability to work with wide array of client groups, vendors and business partners enterprise-wide

Oak View Group