Assistant General Manager | BOK Center

Under the direction of the General Manager, this individual will oversee all Directors/VPs and assist with the management, promotion, and operation of the facility, including operations, sales, marketing, finance, food and beverage, box office, security, IT, production, technology, partnerships, special events, community relations, sustainability, branding, and all other related departments for the BOK Center. This executive will assist the General Manager with maximizing the number of events and revenue opportunities at the venue and the development of regional and national convention/meeting business.

This role will pay a salary of $110,000 to $150,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Establish and maintain effective working relationships with boards, government departments and agencies, entertainment industry, community and civic organizations to encourage continual and regular use of the BOK Center
• Develop and manage relationships with arena partners

• Assist with the preparation any applicable reports or presentations for Tulsa Public Facilities Authority/Contract Administrator
• Assist with the development and implementation of the annual operating budget for the BOK Center with the General Manager

• Aggressively promote the use of the facility to maximize its utilization
• Coordinate, implement, and administer specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed
• Help recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
• Assist CVB/sports commission with bid/RFP process for major city events and tourism business
• Commit to a diverse and inclusive arena workforce supporting a positive employee culture that reflects OVG’s reputation in the industry
• Act as one of the primary Executives on Duty at all events held at arena
• Continually evaluate the quality of the fan experience by firsthand observation, objective feedback and interaction
• Develop and foster integrated initiatives that promote the ultimate guest experience for conventions and meetings
• Assist and coordinate with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
• Assure the administration of personnel and the facility operation are conducted in accordance with applicable local, state and federal regulations
• Evaluate facility practices and recommend improvements to better reflect the needs of arena clients and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures

• Oversee the coordination of resources with Oak View Group corporate office
• Actively represent venue in community as ambassador
• Actively pursue new business opportunities
• Attend conferences and trade association meetings
• Other duties and responsibilities as assigned

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field
• Graduate of IAVM Public Assembly Facility Management School preferred
• Minimum of 7 years management experience in an arena, stadium  or other public assembly facility
• 5 or more year of leading and managing people
• Proven leadership skills
• Demonstrated knowledge of facility operations, budget preparation and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior sales and marketing skills
• Knowledge of budget preparation and control
• Ability to travel as required
• Ability to work nights and weekends as required
• Ability to work with wide array of client groups, vendors and business partners enterprise-wide

Oak View Group