Pyramid Global Hospitality

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesnt love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

SUMMARY

Fun for friends, families, groups, individuals… fun for all. Game Changer experience center at Lanier Islands is a year-round destination for all of our resort guests. With indoor activities like our virtual Sport Suites, Axe Throwing, Mini Golf, delicious dining at our on-site Experience Center and Video Games galore… the Game Changer Experience Center will prove to be fun for everyone. Book a group outing, party or just come have fun with friends!

The Restaurant General Manager works in support of the resort operations team in leading the efforts of the Game Changer recreational facility. The Restaurant General Manager is focused on driving financial results, guest satisfaction and associate fulfillment. In this endeavor, they are responsible for ensuring continued and profitable sales growth and excellent customer service in the assigned operations through effective management of the team and all available resources and in compliance with company policies and standards, local, state and federal.

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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

TEAM

• Cultivates a strategic team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.
• Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

• Ensure service staff review and successfully complete alcohol awareness certification program as required by state and provide responsible service of alcoholic beverages.

• Coach, counsel and discipline employees when necessary.
• Review and approve daily and weekly punch details for staff and complete payroll as required ensuring accurate wage and hour information.
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OPERATIONS

• Oversee the daily operations of outlet for efficient operations.
• Work in conjunction with lease operating partners (Entertainment and games) to ensure clear vision and deliverables in line with marketing plan.
• Work as liaison for ownership with lease operating partners to maintain accountability.
• Act as point of contact for all resort group sales and catering leads and work directly with clients for events generated by resort sale and catering teams.
• Hire, train and develop leadership team for operation.
• Ensure team member scheduling is at proper staffing levels; watch labor cost daily to ensure effective scheduling.
• Manage point of sale processes including maintenance of the master item list, pricing parity across each revenue center, screen menus, pricing, key assignments, reports and analysis.
• Process daily sales reports and other reports as requested to compare against daily audits.
• Inspect food and beverage operation daily to ensure high quality food and food presentation, cleanliness and side work duties completed.
• Maintain physical plant by completing equipment checklist and work order procedures and conducting weekly inspections. Complete work orders for any equipment in need of repair or replacement.
• Participate in monthly inventories.
• Initiate programs to reduce breakage and loss in China, Glass and Silver.
• Address customer queries courteously and ensure customer satisfaction.
• Consistently meet the standard for the guest experience (Unifocus).
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to Pyramid Global Hospitality operating standards and philosophies.

FINANCIAL

• Create annual budget and business plan to meet targeted financial performance.
• Set forecasting goals by period and hold managers accountable for setting and meeting departmental goals.
• Develop short-term financial and operational plans for the Experience Center, which support the overall objectives of the Experience Center and of the Resort.
• Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on up-selling.
• Maintain systems which insure overall fiscal responsibility for inventory, etc.

COMMUNICATION

• Maintain open lines of communication with all employees and departments. Conduct daily pre-shift meetings to inform staff of events; reviews daily specials.
• Attend meetings/training as required by management.

• Prepare and submit all required reports and assignments in a timely manner.

COMPLIANCE

• Ensure adherence to all local liquor laws and sanitation/safety regulations.
• Ensure adherence to all state food safety requirements including purchasing, receiving, storage, preparation and service of food and non-alcoholic beverages.
• Hold certification as Food Safety Manager.
• Maintain copies of operating permits, licenses and certifications as required.

What are we looking for?

• EDUCATION and/or EXPERIENCE

  Minimum 3 years in Restaurant, Hotel, Club or Resort restaurant operation as a Food and Beverage Manager;

• Associates degree or greater preferred;

• Management Training certification.

• Food Safety certification and Alcohol Awareness training

• Knowledge of hospitality software including Oracle Simphony, Amadeus and Opera

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality

We are looking for a highly motivated, creative, customer focused leader to join our team as Conference Planning Manager. To be successful in this role, this individual must be self-motivated, demonstrate a thorough knowledge of event execution, food and beverage and space optimization to drive conference revenue.. The Conference Planning Manager will work closely with the conference services team with a hands-on approach providing exceptional support and customer service to hotel and conference center guests and meeting planners.

BASIC FUNCTION: Plans, coordinates and ensures execution of all corporate group related events.  The Planning Manager will act as the primary liaison between the client and the staff of the property while focusing on the client’s expectations. They are role models and hold employees accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.

WORK SCHEDULE:  Schedule varies based on client needs and business demands.

QUALIFICATIONS: High School Diploma or equivalent; minimum 2 years experience in hotel, convention/conference center, preferably in conference services department.  Knowledge of meeting room set-up styles, and audio-visual; computer knowledge of Microsoft Office and Delphi; excellent verbal and written communication skills; excellent organization skills.

ESSENTIAL FUNCTIONS:

• Plans and ensures execution of group events to include but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, billing, special needs, special events, on/off-site entertainment, transportation.
• Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property to best promote the effective utilization of the property.
• Promote the use of the property’s ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements
• Promote the property in arranging and conducting site visits by key personnel of assigned accounts for the purpose of planning, organization and coordinating of all meeting needs and requirements.
• Follow proper channels when seeking authorization for special rates, concessions, discounts, etc.,
• Ensures group billing is accurate.
• Review distribution of in-house reports to ensure consistency and completeness of information.
• Attends weekly designated meetings.
• Communicates effectively verbally and in writing with clients in a timely manner.
• Communicates effectively verbally and in writing all details of events to appropriate personnel in a timely manner.
• Enhances group events and department profitability by using up-selling techniques.
• Communicates frequently with group contact and attendees to ensure expectations are met or exceeded.
• Coordinates vendors, obtains quotes, client contracts etc.
• Takes a proactive approach toward client satisfaction.
• Responds to all client evaluations rated fair or poor.
• Performs some administrative tasks to include distribution of event orders, reports, posting charges, etc.
• Follow grooming standards maintaining a professional image in dress and mannerisms.

MARGINAL FUNCTIONS:  Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.

ENVIRONMENT:   Please refer to the Position Analysis/Specifications for details.

Pyramid Global Hospitality

The Executive Meeting Manager (EMM) will solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed individual revenue goals. The EMM will prepare and execute sales contracts, event orders, group resumes ensuring quality product delivery and customer satisfaction. The EMM will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.

Responsibilities

1.EMM will book and service all meetings up to 20 rooms per nights and all day meetings without guest rooms.    Receive and respond to all customer inquiries within four business hours. Negotiate and capture all profitable Rooms, food and beverage revenue in accordance with selective selling guidelines.
2. Ability to conduct successful site tours and pre-con meetings when required.
3. Prepare and send requested collateral materials to designated clients or guests. Common collateral materials might include catering menus, brochures, meeting room layout & seating capacity diagrams, area maps & brochures.
4. Prepare and send requested proposals and contracts to designate potential clients.
5. With each customer, coordinate all details pertaining to “Rooming Lists” to include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
6. Coordinate all details to appear on each “Banquet Event Order.” Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
7. On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
8. Meet clients upon arrival and prior to departure to ensure all details of the contract are being delivered.
9. In a timely, accurate and consistent manner, document and report all sales activities as required.
10. Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited, entertained, etc. frequently.
11. Perform other services and duties as requested by the Director of Sales. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
12. Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction
13. Other duties as assigned.

Job Skills:
1. Exhibit computer skills to include word processing, spreadsheet, and familiarity with property Management System(s)- Delphi/FDC.
2. Exercise excellent communication, presentation, organization, time management and listening skills.
3. Use analytical skills for measuring business potential and value to the hotel.

Job Qualifications:
Education: Bachelor’s Degree or University in Hospitality, Business, Marketing, or related field
Experience: Minimum 1 -2 year’s experience in Convention Services, Banquet, Hotel Sales, Marketing, or equivalent education and experience.
Licenses/Certifications: N/A

Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.

Additional physical, visual and working requirements:
X Stand for long periods of time
X Walk extended distances
X Lift/carry 6-25 lbs.
X Able to work overtime and/or irregular hours

Pyramid Global Hospitality