Restaurant General Manager

Come be a part of something bigger!

 

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesnt love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

 

SUMMARY

 

Fun for friends, families, groups, individuals… fun for all. Game Changer experience center at Lanier Islands is a year-round destination for all of our resort guests. With indoor activities like our virtual Sport Suites, Axe Throwing, Mini Golf, delicious dining at our on-site Experience Center and Video Games galore… the Game Changer Experience Center will prove to be fun for everyone. Book a group outing, party or just come have fun with friends!

 

The Restaurant General Manager works in support of the resort operations team in leading the efforts of the Game Changer recreational facility. The Restaurant General Manager is focused on driving financial results, guest satisfaction and associate fulfillment. In this endeavor, they are responsible for ensuring continued and profitable sales growth and excellent customer service in the assigned operations through effective management of the team and all available resources and in compliance with company policies and standards, local, state and federal.

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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

 

TEAM

• Cultivates a strategic team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.
• Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

• Ensure service staff review and successfully complete alcohol awareness certification program as required by state and provide responsible service of alcoholic beverages.

• Coach, counsel and discipline employees when necessary.
• Review and approve daily and weekly punch details for staff and complete payroll as required ensuring accurate wage and hour information.
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OPERATIONS

• Oversee the daily operations of outlet for efficient operations.
• Work in conjunction with lease operating partners (Entertainment and games) to ensure clear vision and deliverables in line with marketing plan.
• Work as liaison for ownership with lease operating partners to maintain accountability.
• Act as point of contact for all resort group sales and catering leads and work directly with clients for events generated by resort sale and catering teams.
• Hire, train and develop leadership team for operation.
• Ensure team member scheduling is at proper staffing levels; watch labor cost daily to ensure effective scheduling.
• Manage point of sale processes including maintenance of the master item list, pricing parity across each revenue center, screen menus, pricing, key assignments, reports and analysis.
• Process daily sales reports and other reports as requested to compare against daily audits.
• Inspect food and beverage operation daily to ensure high quality food and food presentation, cleanliness and side work duties completed.
• Maintain physical plant by completing equipment checklist and work order procedures and conducting weekly inspections. Complete work orders for any equipment in need of repair or replacement.
• Participate in monthly inventories.
• Initiate programs to reduce breakage and loss in China, Glass and Silver.
• Address customer queries courteously and ensure customer satisfaction.
• Consistently meet the standard for the guest experience (Unifocus).
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to Pyramid Global Hospitality operating standards and philosophies.

 

FINANCIAL

• Create annual budget and business plan to meet targeted financial performance.
• Set forecasting goals by period and hold managers accountable for setting and meeting departmental goals.
• Develop short-term financial and operational plans for the Experience Center, which support the overall objectives of the Experience Center and of the Resort.
• Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on up-selling.
• Maintain systems which insure overall fiscal responsibility for inventory, etc.

 

COMMUNICATION

• Maintain open lines of communication with all employees and departments. Conduct daily pre-shift meetings to inform staff of events; reviews daily specials.
• Attend meetings/training as required by management.

• Prepare and submit all required reports and assignments in a timely manner.

 

COMPLIANCE

• Ensure adherence to all local liquor laws and sanitation/safety regulations.
• Ensure adherence to all state food safety requirements including purchasing, receiving, storage, preparation and service of food and non-alcoholic beverages.
• Hold certification as Food Safety Manager.
• Maintain copies of operating permits, licenses and certifications as required.

 

 

 

 

 

What are we looking for?

• EDUCATION and/or EXPERIENCE

  Minimum 3 years in Restaurant, Hotel, Club or Resort restaurant operation as a Food and Beverage Manager;

• Associates degree or greater preferred;

• Management Training certification.

• Food Safety certification and Alcohol Awareness training

• Knowledge of hospitality software including Oracle Simphony, Amadeus and Opera

 

 

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality