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Job Summary:
The Director of Sales & Marketing-Full Service has direct oversight of planning and managing the overall sales and marketing for a Full Service hotel. The intention is to achieve optimal occupancy, growth in existing accounts, and generating new business, all to maximize total revenue and meet/exceed hotel profit objectives. This role will oversee day-to-day operations of the hotel sales division including, but not limited to, direct sales efforts, follow-up, and proper sales administration and training. This role will ultimately recommend the sales forecast, marketing, advertising, sales plans, programs and annual budget for no more than one Full Service hotel; manages within approved plans and budgets.
Education & Experience:
• At least 6 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.
• Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
• Must have thorough experience with professional selling skills: opening, probing, supporting, closing
• Shows strong analytical skills and strategic vision in establishing appropriate sales deployment
• Must be proficient in general computer knowledge especially Microsoft Office products
• Must be able to work independently and simultaneously manage multiple tasks
• Strong organization and presentation skills
• Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive sales team
• Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.
• Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure
Job Duties & Functions:
• Coordinate all group, transient, and catering sales solicitations and bookings to maximize overall revenue.
• Develop, recommend, implement and manage the division’s annual budget and the advertising, public relations marketing and sales plans and programs for the hotel to maximize rate, occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations.
• Proactively conduct outside sales calls, conduct sales tours and entertain clients.
• Understand the content reflected in contracts and how to negotiate terms therein.
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
• Monitor production of all top accounts and evaluate trends within your market.
• Adheres to Aimbridge Hospitality’s established regulations, company standards, sales standards and sales metrics related.
• Comply with attainment of individual goals, as well as team goals and budgeted metrics.
• Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.
• With input and guidance from the GM and/or Corporate HR, manage Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Supervise Catering & Event Management Team (as applicable) to ensure that the Catering, Food & Beverage, and Meeting Room rental budgets are met or exceeded.
• Develop a full working knowledge of the operations and policies of the hotel, including Sales, Food and Beverage, Front Office and Reservations.
Maintain strong visibility in local community and industry organizations.
• Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management, providing training on a rotational basis.
• Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave, Aimbridge Digital, or Branded field marketing).
• Travel on a weekly basis, as required.
• Act, as directed, on behalf of the General Manager in his/her absence; performing any other duties, as requested by management.
Aimbridge Hospitality
Hyatt Centric The Woodlands is located in the heart of The Woodlands’ open-air Market Street Mall approximately 30 minutes north of Houston. Surrounded by a vibrant shopping district, impressive views, easy access to one of Houston’s top concert venues, The Cynthia Woods Mitchell Pavilion, and a top Woodlands attraction, Market Street.
Hyatt Centric The Woodlands is a boutique property compromised of 72 rooms, with two suites, and nearly 3,000 sq of event space.
The Director of Sales and Events at Hyatt Centric The Woodlands has direct oversight of the Sales and Event operations of the hotel. Responsibilities include the Sales, Marketing and Events Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. Additionally, this role leads the development and implementation of both short-term and long-term strategies in all sales, catering and marketing channels to achieve hotel’s revenue goals and increase market share performance.
The Director of Sales and Events leads sales and event managers, trainees, interns, and administrative staff. They manage recruitment and hiring of sales and event services staff, training, managing and coaching managers in their selling and servicing process in order to meet company goals and maximize hotel revenues. Must be able to train and monitor the group and transient contractual agreement process, quoting rates, sending referrals, setting traces, and the management of retention, reactivation, and acquisition accounts. The Director of Sales and Events reports directly to the General Manager with oversight from the Regional Vice President of Sales and Events.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the property’s Leadership Committee, the Director of Sales and Events is a highly visible role with exposure to Senior and Corporate leadership. Successful leaders at Hyatt lead by example and model the organizations values and purpose. Hyatt provides an innovative environment where you can take pride in developing yourself and those around you. We achieve success for and through others by building trust and engagement, resulting in impactful outcomes for all stakeholders. If you would like to participate in a caring award- winning environment this experience is for you.
Qualifications
- 6 years or more of progressive hotel Sales experience (typically with Hyatt)
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Develop the annual business plan and oversee execution of tactics.
- Sales and Marketing P&L management
- Revenue forecasting and development of both short -term and long -term business strategies. Ensuring accurate annual revenue budgets and monthly forecasts are produced that support revenue goals of the hotel and outgrow the competition.
- Training and supervision of; sales and events managers.
- Oversee the production and execution of a marketing plan for the hotel and ensure marketing efforts are evaluated for their effectiveness in driving revenue.
- Act as the senior customer facing representative for all current and prospective clients, including, but not limited to site inspections and customer entertainment.
- Must be proficient in sales/events and marketing systems. This is a hands-on property without systems administrator.
- Demonstrated history of success
- Results driven, energetic, and focused
- Service oriented style with professional presentations skills
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel platforms
- Excellent organizational and time management skills
- Comfortable with sales and revenue systems/programs
- Flexible to work some nights and weekends when necessary.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Hyatt Hotels Corporation
Job Summary: Hyatt Place Charlotte Airport Director of Sales
What a great opportunity to join the global leader in third-party hotel management as the Director of Sales of the Hyatt Place Charlotte Airport!! If you have the passion and drive, Aimbridge will help you reach places in your career you might have never imagined were possible. With Aimbridge, you’re working with the best of the best!
It’s a mark of distinction. Our diverse business is full of energy, excitement, and rapid growth—just like a career with Aimbridge! Join a team where every day brings new opportunities to help create memorable experiences, ways to succeed, and great people to inspire you.
We are a place to GROW, a place to BELONG, and a place to SUCCEED!
That’s #TheAimbridgeWAY!
#AimbridgeHospitality #theAimbridgeWAY #WeAreAimbridge
The Director of Sales has direct oversight of sales and marketing operations for an Enhanced Select Service hotel. This role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives. This individual will oversee operations of the hotel sales department including but not limited to direct sales follow-up sales administration hiring of staff training managing and coaching. Additional responsibilities include sales and marketing budget forecast advertising marketing and business plans for no more than one Select Service hotel; manages within approved plans and budgets.
QUALIFICATIONS:
- At least 2 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and at least 2 years of related experience.
- Must have a valid driver’s license in the applicable state.
- Must possess highly developed verbal & written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
- Must have thorough experience with professional selling skills: opening, probing, supporting, and closing.
- Shows strong analytical skills and strategic vision in establishing appropriate sales deployment.
- Must be proficient in general computer knowledge especially Microsoft Office products.
- Must be able to work independently and simultaneously manage multiple tasks.
- Strong organization and presentation skills
- Demonstrated ability to effectively interact and manage people of diverse socioeconomic cultural disability and ethnic backgrounds while solving complex problems and creating a productive sales team.
- Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.
- Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
- Coordinate all group transient and catering sales solicitations and bookings to maximize overall revenue.
- Develop recommend implement and manage the division’s annual budget and the advertising public relations marketing and sales plans and programs for the hotel to maximize rate occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations.
- Proactively conduct outside sales calls conduct sales tours and entertain clients.
- Understand the content reflected in contracts and how to negotiate terms therein.
- Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
- Monitor production of all top accounts and evaluate trends within your market.
- Adheres to Aimbridge Hospitality’s established regulations company standards sales standards and sales metrics related.
- Comply with attainment of individual goals as well as team goals and budgeted metrics.
- Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.
- Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations.
- Maintain strong visibility in local community and industry organizations.
- Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis.
- Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave Aimbridge Digital or Branded field marketing).
- Travel on a weekly basis as required.
- Act as directed on behalf of the General Manager in his/her absence; performing any other duties as requested by management.
Aimbridge Hospitality
Job Description
The SMERFE (Social, Sports, Military, Educational, Religious, Fraternization, Entertainment market) Sales Manager/Senior Sales Manager is responsible for representing the company to customers, the public, government, other external sources; and responsible for the development and performance of all sales activities in assigned market. Listen to customer needs, analyze this information and create tailored proposals. Negotiate and close sales while meeting/exceeding sales targets. Impress customers with tailored proposals, quality and timely service in a pleasant and friendly manner. Work with management throughout the hotel and the Company.
Essential Functions
• Knowledgeable on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market. Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages.
• Research and understand demand generators, new business sources, the internet as a prospecting tool, community involvement and networking. Research competing hotels and identify sales strategies.
• Develop valuable business relationships that result in additional sales and new customers. Research each customer’s business, hospitality needs, identify who to talk to and how to get sales closed. Monitor customer preferences to determine focus of sales efforts.
• Research and identify new business opportunities for the hotel including reaching out to event planners and staying abreast of local events. Represent the Company at trade association meetings to promote hotel.
• Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer.
• Develop solutions to any cost concerns and resolve any challenges or problems.
• Negotiate terms and reconcile differences. Develop contingency plans and act promptly and effectively when closing problems arise.
• Sell and upsell hotel services to meet/exceed sales and financial objectives. Capture all profitable business. Attain/exceed sales goals and profitability.
• Directly responsible for achieving production numbers established by booking goals and outside sales activities. Communicate sales activities with peers and superiors.
• Develop and maintain constructive and cooperative working relationships with customers and others in the course of their event planning.
• Responsible for compilation of required sales reports and reporting process. Maintain accurate and up-to-date records of all sales and transactions. Complete all required and requested reporting in a timely and accurate manner.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Any other tasks/duties as requested by management.
Qualifications
Education and Experience
• Four-year college degree in hospitality management, marketing, business or related degree or equivalent experience.
• Minimum 3+ years of hotel sales related experience.
• Familiarity with hospitality industry practices preferred.
• Ability to travel locally.
Skills and Abilities
• Possess knowledge of hospitality, business and basic accounting principles and practices. Effective listening, verbal, written, negotiation and closing skills. Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers. Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes. Ability to achieve customer satisfaction.
• Strong professionalism, diplomacy, selling skills and work habits. Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure. Organizational skills that result in accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions.
• Knowledge of and ability to operate a computer, calculator, phone and other office equipment. Must satisfy and comply with the legal requirements for employment within the jurisdiction. Attention to details, good organizational skills and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.
ARBOR LODGING
Business Development Manager | Detriot Metropolitan Area
**Have a network in/BD efforts to Architects, Interior Designers, Building Services, Facility Managers, Brokers, and Property Managers.**
This is an exciting opportunity for a relationship-building and self-motivated Business Development Manager to join a collaborative and growing company. Develop and nurture exceptional business partnerships in a company where your individual strengths, skills, and goals are valued. This is a passionate and talented team that has an autonomous, motivating, progressive, collaborative, and rewarding culture.
The Business Development Manager will play a fundamental role in achieving revenue growth and new customer acquisition goals by identifying new prospects and generating new business opportunities. This individual will do this by setting appointments via phone, email, and social media with prospects for the company’s Workplace Solutions Managers and Facility Services Specialist as well as attend conferences, meetings, and events to build relationships to drive in deals. The Business Development Manager role is vital in connecting the company with potential partners in architecture, interior design, building services, facility management, brokerage, and property management. Join a growing but established company as the Business Development Manager.
Key responsibilities include:
- Research target demographics, economic trends, customer needs and interests, and other data that can be used in creating strategies for business development.
- Oversee efforts to expand lead generation through cold calling, business-to-business selling, and other methods to identify potential business prospects and assist sales professionals in acquiring new customers.
- Build relationships with new and existing customers and industry partners through consistent follow-up, reliable communication, frequent updates on product developments, and in-person meetings for new opportunities and referrals.
- Present sales pitches, product reports, and other valuable data to potential prospects in a way that promotes the company brand and mission and helps the audience identify a need for the product.
- Diligently update our CRM system to capture sales analytics and stay current on leads and follow-ups.
- Utilize an industry-leading style team-based approach to identify and hunt corporate and industrial clients in transition who need Office Furniture, Facility Services, and Industrial Racking when relocating, expanding, or downsizing.
- Must enjoy networking and being out and about in the greater Detroit/Michigan area.
- Must possess expert-level CRM and data management skills, the power of persuasion, and be highly organized.
Qualifications
- Bachelor’s degree preferred
- 3-5+ years of business development, sales, or account executive experience in the contract furniture/interior design industry
- Network and connections with building services, architecture, interior design, brokers, general contractors, facilities managers, and property managers, highly sought-after
- Ability to travel in the territory and represent the company
- Strong aptitude in Microsoft Office systems with the ability to learn an internal system
- Previous CRM Experience Preferred (I.e., NetSuite, Salesforce, HubSpot, SAP, Oracle, etc.)
- Excellent written and verbal communication skills
- Positive sales-oriented personality and attitude
- Strategic, data-driven and results-oriented
- Ability to work both independently and as part of a team
- Ability to target potential leads, connect the dots, make calls, and schedule telephone meetings
- Ability to communicate complex services clearly and concisely
- Ability to effectively manage multiple accounts simultaneously
- Determined to target and secure corporate clients in transition in need of office furniture, facility services, or interior design expertise
- Ability to apply innovative thinking to solve problems and capture opportunities
- Natural problem-solving mindset that seeks to meet the customer’s needs
Compensation and Benefits
- Annual Salary + Commission + Bonus Structure + Full Benefits Package
- Full Benefits Package: Healthcare insurance (after 30 days), Working Advantage Discount Program (discounts on local entertainment & retail), EAP/Wellness Program, Financial Wellness program, 401K with employee match, PTO, Work schedule flexibility (after a proven track record of success), Summer hours, bring your dog to work, Free office snacks, Annual employee outings, and Annual community service month and company donation matching.
For immediate review and consideration, contact: Justin Robertson – [email protected]
For all active Interior Talent job listings, please visit Jobs.InteriorTalent.com
Why work with Interior Talent?
- OUR CLIENTS hire us to FIND YOU
- Exclusively focused on the Architecture and Design industries
- We work with the DECISION MAKERS – Owners, Principals, Directors, and HR
- CONFIDENTIALITY & PROFESSIONALISM: We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL – we highly value your current position and will never do anything that would bring your future into jeopardy
- EXPERTISE: in the industry since 2003
- We are your advocate, and WE GET IT – we know making a career decision is difficult, and we’re here for you throughout the whole process
InteriorTalent.com
Interior Talent
Schulte Hospitality Group is growing in the Los Angeles market and is seeking a dynamic, service-oriented Catering Sales Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What’s in it for you? When you join SHG you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
- Responsible for learning the hotel brand and strategy Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
- Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
- Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
- Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
- Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals Achieve all predetermined sales goals for revenue and sales activity
- Negotiate contracts according to company standards
- Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
- Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures Provide prompt and accurate responses to all client requests for proposals and information
- Consistently meet or exceed sales goals including predetermined revenue and sales activity
- Monitors local competitors and compares their operation with his/her operation
- Completes daily/weekly/monthly reports as directed by the DOS/GM
- Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
- Provide prompt and accurate responses to all client requests for proposals and information
- Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
- Minimum of High School education, post-high school education preferred
- Minimum of three (3) years in hotel or conference Catering/Sales
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to communicate effectively verbally and in writing
- Excellent listening and problem-solving skills
- Ability to exceed expectations of guests and team members
- Negotiating Skills
- Strong computer skills
- Must have flexible work hours that may include evenings, weekends, and holidays
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company’s Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
Schulte Hospitality Group
The Area Director of Sales is responsible planning and managing the overall sales and marketing for 2 hotels. This role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives for all of the entire collection of hotels. This individual will oversee operations of the hotel sales department including but not limited to direct sales follow-up sales administration hiring of staff training managing and coaching. Additional responsibilities include sales and marketing budget forecast advertising marketing and business plans; manages within approved plans and budgets.
Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
QUALIFICATIONS:
- At least 4 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.
- Prior Director of Sales or National Sales experience selling major downtown markets is required.
- Must have a valid driver’s license in the applicable state.
- Must possess highly developed verbal & written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
- Must have thorough experience with professional selling skills: opening probing supporting closing
- Shows strong analytical skills and strategic vision in establishing appropriate sales deployment
- Must be proficient in general computer knowledge especially Microsoft Office products
- Must be able to work independently and simultaneously manage multiple tasks
- Strong organization and presentation skills
- Demonstrated ability to effectively interact and manage people of diverse socioeconomic cultural disability and ethnic backgrounds while solving complex problems and creating a productive sales team
- Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.
- Must work well in stressful high pressure situations; maintain composure and objectivity under pressure.
- Must be able to work with and understand financial information and data and basic arithmetic functions
RESPONSIBILITIES:
- Coordinate all group transient and catering sales solicitations and bookings to maximize overall revenue.
- Coordinate sales automation efforts ensuring a region sales database is developed and managed for various email campaigns and customer solicitation efforts to maximize overall revenue.
- Develop recommend implement and manage the division’s annual budget and the advertising public relations marketing and sales plans and programs for the hotel to maximize rate occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations.
- Initiate and develop sales trips to key feeder markets / cities with a focus on identifying accounts that can directly benefit revenue performance targets at all hotels located within the cluster. In addition work directly with property based Directors of Sales to help with coordination of on property direct sales efforts.
- Proactively conduct outside sales calls conduct sales tours and entertain clients.
- Understand the content reflected in contracts and how to negotiate terms therein.
- Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
- Monitor production of all top accounts and evaluate trends within your market.
- Conducts on property visits to hotels within assigned collection to assess strength of sales leadership strategic culture and adherence to Aimbridge Hospitality’s established regulations company standards sales standards and sales metrics.
- Comply with attainment of individual goals as well as team goals and budgeted metrics.
- Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.
- With input and guidance from the GM and/or Corporate HR manage Human Resources in the division in order to attract retain and motivate the employees; hire train develop empower coach and counsel conduct performance and salary reviews resolve problems provide open communication vehicles discipline and terminate as appropriate.
- Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations.
- Maintain strong visibility in local community and industry organizations.
- Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis.
- Maintains professional working relationship and promote open lines of communication across your collection of hotels to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave Aimbridge Digital or Branded field marketing).
- Travel on a weekly basis as required.
- Act as directed on behalf of the General Manager in his/her absence; performing any other duties as requested by management.
Evolution Hospitality
AN INSPIRING CAREER AWAITS YOU!
The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,800 Grand Performers across 7 states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.
Our Grand Performers Receive Many Benefits Including:
- Marriott Employee Discounts Worldwide
- Competitive Wage & Discretionary Bonus Program
- Medical, Dental, Vision Insurance
- Company-Sponsored Life Insurance
- Short & Long-Term Disability Insurance
- Pet Insurance
- Tuition Reimbursement Program
- 401(K) with Discretionary Company Matching Contributions
- Employee Assistance Program
JOB SUMMARY
The overall objective and purpose of the Catering Sales Manager are to oversee the operation of the catering department. The incumbent is responsible for coordinating the activities of the conference personnel and room reservations team to make arrangements for group meetings, conferences, and social events. They are to provide inspiring and strategic leadership while directing the activities of the banquet department in support of the mission, core values, standards, and goals established by the company.
CORE RESPONSIBILITIES
- Have a working knowledge of the hotel and surrounding area including the history, culture and points of interest.
- Continually target and prospect new business using marketing and sales resources
- Develop and maintain ongoing relationships with competitive set and customers and actively participate in community organizations and professional associations to maintain visibility and market share
- Determine, develop and execute against existing and new accounts to achieve and exceed sales revenue expectations.
- Effectively use Kessler branded collateral throughout the sales process
- Assist marketing team through monthly/weekly update of wedding websites and social media with photographs, testimonials, and special promotions
- Travel as recommended to conduct outside sales calls and participation in trade shows
- Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery and outlets
- Knowledge of all Kessler Collection hotels to effectively cross-sell
- Qualify incoming leads and send proposals, contracts and addendums as needed to negotiate catering business using marketing and sales resources
- Conduct tours of property to potential customers while informing of all hotel services available; entertain customers on property during site inspections, pre-planning trips, and program operation when appropriate. Complete required site forms to alert the hotel of the tours
- Follow up on outstanding proposals and contracts to effectively close business
- Collaborate with culinary operations in creating custom menus specific to clients’ budget needs
- Negotiate food and beverage minimums, meeting room rental, function space, and hotel services within approved booking guidelines
- Process definite contracts and route information effectively and appropriately to the hotel turnover catcher who in turn will forward on to the following Grand Performers using the turnover process:
- Event Services Manager
- Accounting Department
- Establish method of payment, collect initial deposit, and create posting master account prior to turnover to Event Services Manager
- Attend daily business review meetings to discuss catering opportunities
- Actively participate in all required sales/operational meetings
- Competently utilize the required systems/equipment and platforms to effectively evaluate availability, profitability and track the progress of groups from proposal through execution
- Maintain accurate, organized and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.)
- Manage account details so all pertinent aspects of solicitation and closing are complete and documented in required sales and catering system
- Track monthly production towards quarterly sales goals set forth by management using required documentation.
- Complete all required reporting and documentation
- Analyze competition, market trends and customer needs to continually assess the productivity against established goals and budgets:
- Annual comp set review of menus and pricing
- Quarterly review/ tour of comp set venues
- Use logic, integrity and sound judgment when making business decisions by considering the big picture, operational needs and impact on other departments
- Perform other duties as assigned to meet business needs
MINIMUM QUALIFICATIONS
- Marriott Systems Experience – preferred
- College Degree – preferred
- Hospitality or related industry experience – required
- Previous event planning experience – required
- Valid Driver’s License – required
WORK ENVIRONMENT
- Must be comfortable working in a shared space, with constant noise, without the use of a private office.
- Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
- Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
PHYSICAL DEMANDS
- While performing the duties of this job, the incumbent is regularly required to lift, reach with hands and arms, stand for extended periods of time and use fingers (keyboard etc.) to handle or feel.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
JW Marriott Savannah Plant Riverside District
Company Description
Taylors International Services, Inc. is a premier provider of global life support services ranging from offshore catering and housekeeping to base operations support, remote lodging, facility management, and more. With an extensive range of services offered, we are a versatile company that can adapt to any environment. We serve both domestic and international clients including land-based and offshore energy companies, construction, mining, government entities, and the military. Our extensive international experience allows us to operate in a wide range of countries around the globe in different environments.
Role Description
This is a full-time hybrid role for a Sales Manager. The Sales Manager will be responsible for developing and implementing a sales strategy that achieves Taylors International Services’ goals. The Sales Manager will oversee a team of sales representatives and work with key clients to build long-term relationships, identify new business opportunities, and negotiate contracts. This role is based in Greater Houston but allows for flexibility to work from home.
The Sales Manager is responsible for maximizing sales revenue through the acquisition and development of new accounts, maintaining existing accounts, and providing world-class support. This position is also responsible for acting as a liaison with the Operations Department and other development teams. Responsible for building a highly inclusive culture that ensures team members can thrive and that organizational goals are met.Â
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Qualifications
- Successful experience in sales management, including the ability to manage and motivate a remote team.
- Proven ability to develop and implement sales strategies that meet or exceed sales targets.
- Excellent interpersonal and communication skills, including the ability to negotiate contracts and build strong relationships with clients.
- Strong analytical and problem-solving skills, including the ability to use data to drive decisions.
- Ability to work effectively in a fast-paced, dynamic environment.
- Implementation of client contractual and operational requirements: Focus on the development of new business and customer service by identifying existing/potential client needs to expand the revenue base. Follow up with quarterly management reviews and client visits.Â
- Develop relationships with trade and professional organizations to prospect new opportunities.
- Lead or participate in negotiations with clients, demonstrating value-added services of Taylors to close deals.
- Know and understand current market conditions and competitors’ services, prices, and sales. Utilize information to formulate competitive advantages and added value for client review.
- Implement and prepare a quarterly marketing plan to include objectives and goals for new and current accounts.
- Development of Sales Department KPIs.
- Implement short-term and long-term strategies that will drive sustainable growth in sales revenue.Â
- Implementation and maintenance plan for an active calling schedule and quarterly updates on stated targets, industries, and regions for the maintenance of clients.
- Identify prospective clients by researching leads and networking with other industry contacts through various outlets including trade shows, mixers, and social events.
- Management and development of staff on sales generation, lead follow-up, referrals from customers, prospects, and website inquiries. Responsible for training staff and supporting departments of all company products and services.
- Directly train staff to implement sales procedures/efforts that effectively communicate and support the company’s mission and strategic vision. Develop, implement, and train subordinate staff in executing process strategies, managing process resources, optimizing current processes, and maintaining process documents.
- Maintain accurate and complete data of qualified leads and client activities in Salesforce or related sales tracking software.Â
- Identify and maintain direct communications with prospective client’s key personnel.
- Responsible for understanding clients’ and prospects’ activities, including competitors, as they pertain to Taylors products and services. Schedule meetings with prospects and entertain clients and prospects outside of standard office hours.
- Prepare for client meetings by researching the company to discover sales opportunities. Utilize questionnaires to gather information about a client’s business, catering, housekeeping needs, and other services to align Taylors services for current and upcoming client projects. Obtain feedback from prospects to negotiate and overcome objections that will create a position for potential business opportunities.
- Respond and comply with clients’ inquiries, Request for Proposals (RFP) pricing, and/or statements of work (SOW). Collaborate and work with internal staff to ensure the proposals detail customer requests and meet competitive pricing expectations.
- Maintains ownership over the proposal process by monitoring tasks and milestones to meet deadlines.
- Analyze internal operations and identify areas for process enhancement.
- Implement business strategies and goals that align with the short and long-term objectives developed in tandem with the CEO.
- Take appropriate actions when necessary.Â
Required Skills
- Position requires demonstrated results in sales within the food service industry, culinary, restaurant and/or hospitality industry in a leadership capacity.
- Strong interpersonal, public speaking, verbal and written communication skills.
- Intuitive and agile leader with the ability to lead up.
- Ten or more years of experience in sales leadership roles.
- Solid grasp of data analysis and performance metrics.
- Development of Cost/Price models. Strategic/Entrepreneurial thinker with the ability to identify and capitalize on market trends.
- Bid proposal development by closely partnering and aligning with sales and development teams.
- Ability to adapt to a fast-paced environment and handle multiple priorities.
- Strong analytical and problem-solving skills
- Excellent interpersonal and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
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Preferred Education
- BS/BA degree from an accredited college/university.
- A proven track record of at least 10 years in leadership roles within the oil and gas sector, food service/hospitality industry, and/or government sector.
- Preferred:Â ten years of executive sales experience.
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Taylors International Services, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.“
Affirmative Action/Equal Opportunity Employer – A criminal background check is required for the successful candidate.
Taylors International Services, Inc.
Come Join Our Team at these two hotels in the Houston area!
Currently, Residence Inn Houston West University and Courtyard Houston West University are looking for a top-performing Hotel Dual Director of Sales for the Residence Inn Houston West University and Courtyard Houston West University. This would be a great opportunity as a Dual Director of Sales for a fully established hotel.
The Hotel Dual Director of Sales develops and implements the total sales and marketing strategy of two hotels located in the same market to ensure that joint occupancy, average daily rate, and market share goals are achieved.
The Hotel Dual Director of Sales’s responsibilities include creating and implementing specific revenue, sales, and marketing strategies and tactical plans by the hotel and the joint enterprise. The Hotel Dual Director of Sales results are monitored and adjusted to current market conditions to stay nimble and react advantageously to competitors, as well as position each hotel appropriately in the market.
The Hotel Dual Director of Sales will work directly with multiple General Managers and the Field Director leadership team to identify specific extended stay strategies and tactics to drive revenue according to the market’s seasonal demand. Hotel leadership in sales and operations experience is preferred.
Winner of the 2021 TripAdvisor Travelers’ Choice Award and certified in 2017 as a Trip Advisor Green Leaders Partner, our Residence Inn by Marriott Houston West University is located next to the world-renowned Texas Medical Center, home to MD Anderson Cancer Center, where we offer complimentary shuttle service daily. The hotel is centrally located in the Greenway Plaza – West University area, minutes away from Lakewood Church, NRG Park/NRG Stadium, the Houston Galleria, the world-class Museum District, Downtown Houston, Rice University, and a variety of upscale restaurants and nightlife. Our extended-stay hotel offers spacious suites, separate living and sleeping areas, and fully equipped kitchens. We also accept pets, allowing you to travel with your furry friends. Whether you’re a business traveler or traveling for fun, staying a few days or for a few weeks, the Residence Inn Houston West University is the hotel that will accommodate you.
Come Check Us Out:
https://www.marriott.com/en-us/hotels/houbf-residence-inn-houston-west-university/overview/
Winner of the 2021 TripAdvisor Travelers’ Choice Award, our hotel is conveniently located in the West University – Greenway Plaza area close to Houston’s hottest attractions, upscale restaurants, and nightlife. By staying at our hotel, you’ll have easy access to Lakewood Church, NRG Park/NRG Stadium, Houston Galleria, the world-class Museum District, Downtown Houston, and Rice University. We are just minutes away from Texas Medical Center, the home to several hospitals including MD Anderson, Memorial Hermann, and Texas Children’s Hospital. Our central location is ideal for the business traveler or leisure guest looking to explore all that Houston has to offer.
Come Check Us Out:
https://www.marriott.com/en-us/hotels/houbs-courtyard-houston-west-university/overview/
What is in it for YOU?
All Associates:
- DAILY PAY Access your pay as you’ve earned it! No cost to you!
- Vacation/ Personal days and holiday pay
- Access Perks
- Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
- Brand Travel Discounts for Travel and Food & Beverage
- Online Training Courses
- Referral Program and Bonus
- Direct Deposit
- Employee Assistance Program
- Associate of the Month/Associate of the Year/Service Awards
Full-Time Associates:
- Medical, Dental, Vision BENEFITS BEGIN DAY ONE
- Free Basic Life and basic Accidental Insurance
- Voluntary Life Insurance Products for Self, Spouse, and Dependents
- Day Care Flex Spending account
- Flexible Health Care Spending Account
- Wellness Program- For those who have Medical on our Anthem plan
- 401K with a Company match!
- Jury Duty Leave
- Bereavement Leave
Some Key Areas of Responsibility for the Dual Director of Sales:
- Coordination with the management team and department heads in designing and implementing sales strategies to achieve high occupancy and profitability
- Analyze market data and use it to develop methods for meeting financial targets, designing marketing plan deliverables, and developing an annual sales forecast
- Establish strategies to assist the sales team in meeting and exceeding monthly room booking goals that are aligned with overall hotel and revenue management objectives
- Solicit new guests with targeted outbound sales initiatives, such as personal calls to your network and phone solicitations to local professionals, travel agencies, and other groups that will generate new revenue
- Organize meetings with department heads, report on sales activity for the previous and upcoming weeks, and produce a monthly expense report for all hotel sales-related expenses
Requirements for the Dual Director of Sales:
- A high school diploma or equivalent (GED) and a bachelor’s degree in a relevant field required
- 5+ years of experience in sales, preferably in the hospitality field, is required
- Proven track record of sales success in lead generation and closing skills
- Previous hospitality industry experience preferred but not required
- Excellent leadership skills, analytical skills, and communication skills
- Basic computer skills, including Microsoft Office
- Applicants must be able to work weekends & and holidays.
As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.
With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
EOE/Drug-Free Workplace.
Courtyard by Marriott Houston