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  • Staff / Crew

POSITION PURPOSE

Work closely with National Practice Group Leaders and practice group attorneys to create and implement strategic business plans to leverage existing client relationships to develop additional business, capitalize on new client business opportunities, and achieve revenue and profitability goals. The Business Development Manager will also facilitate cross-selling opportunities between practices and offices and encourage effective thought leadership opportunities for our attorneys. As a strategic guide and liaison to lawyers from across offices, the Manager serves as a central point of contact to provide mentorship, strategic business recommendations, and support.  This position supports the Managing Director of Marketing and Business Development in the development of firm wide and cross-practice initiatives and supervises implementation thereof, as requested.

WHERE YOU WILL WORK

This role is designated for a hybrid work schedule with 3 days in office per week to facilitate collaboration with key stakeholders and 2 remote days per week. 

ESSENTIAL FUNCTIONS

New Business Development & Existing Client Development Plans, Strategies and Tactics

  • Collaborate with the Managing Director of Marketing and Business Development to draft and implement practice group business plans and related initiatives.
  • Drive partner accountability for business development plans by using project management principles to ensure follow-up by stakeholders.
  • Partner with attorneys to collaboratively identify business development strategies by practice area that seek to initiate new sales opportunities for the firm.
  • Collaborate with Research Services team to proactively identify news, industry developments, and trends that may present emerging areas of opportunity and actionable avenues for pursuit of new business for practice groups.
  • Support market/regional activities and/or office activities as assigned, including maintaining relationships with community organizations, overseeing local client entertainment and programming events, providing guidance and support on philanthropic activities, and liaising with office managing partner and director of administration.
  • Support client feedback program initiatives, including live meetings and electronic surveys.
  • Initiate and support client relationship activities and other initiatives that will help the firm to institutionalize its client base, target new clients, and grow top line revenue.

RFPs, Pitches and Proposals

  • Manage creation of proposals/pitches, including drafting content for complex and significant opportunities.
  • Manage creation of print collateral suite and electronic content as well as experience records.
  • Identify appropriate matter tracking activities and ensure appropriate details are captured for easy output to proposal materials.
  • Act as the primary liaison between the attorneys, National Practice Group Leaders, Office Managing Partners and firm leadership for client development needs.

Market and Business Insights

  • Provide insights into client opportunities through analysis that encompasses assessing competitor landscape (revenue, opportunities analysis, etc.), and integrate findings into ongoing marketing and business development plans.
  • Partner with Research Services to deliver sophisticated business intelligence ahead of pitches, proposals or presentations.
  • Participate and/or provide input on all phases of the client development life cycle including client and prospect meetings where subject matter expertise is needed and/or business development efforts are underway.
  • Evaluate and execute conference and other sponsorships, ensuring that they are fully leveraged before, during, and after the event. Assess ROI and oversee related follow-up.
  • Work with communications team to collaborate on targeted, strategic submissions for practice-related and attorney rankings, surveys and awards.

KNOWLEDGE OR SKILLS REQUIRED

  • Creativity, resourcefulness, and ability to work independently, and as part of a team with the ability to build credibility and develop internal and external relationships.
  • Ability to influence key decision makers during all phases of the client development life cycle.
  • Prior experience of presenting and marketing to senior levels and C-Suite management at clients is preferred.
  • Ability to work under pressure and prioritize projects with enthusiasm
  • Proven track record of developing effective proposals and strategies that win business.
  • Strong and effective oral and written communication skills.
  • Demonstrated skill managing people and processes in high-stress situations related to submission of fast-turn, competitive RFP responses, pitches and proposals.
  • Ability to creatively solve problems and to identify, diagnose, and analyze key issues and propose solutions.
  • Ability to work both independently and within a team environment with focus and high attention to detail.
  • Some travel is required for this role.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • Bachelor’s degree required. Advanced degree (MBA or JD) is a plus.
  • A minimum of five years of experience working in the legal and/or marketing industry is preferred.

PHYSICAL DEMANDS OF POSITION

Work is performed in a professional office environment and requires the following during the work day:

  • Remain in a stationary position for long periods of time (working at a computer)
  • Move/traverse about inside the office intermittently throughout the day (attend meetings, access file cabinets, obtain supplies from supply room, etc.)
  • Operate computer and other office equipment such as a copy machine, printer, telephone, etc.
  • Perform activities with repetitive movements (e.g., heavy computer/keyboard use).
  • Skill with verbal, in-person, and written communication.
  • Ability to lift small amounts of weight (files, copy paper, etc.).

It is the policy of Robins Kaplan LLP to provide equal employment opportunities for all without regard to race, color, religion, gender, gender identity/expression, sexual orientation, age, national origin, disability or any other status protected by federal, state or local law. It is also our policy to work with individuals with disabilities when reasonable accommodations, sufficient to allow a person with a disability to perform the essential functions of their job, may be needed. It is our policy to be a workplace free from illegal discrimination and harassment.  

At Robins Kaplan LLP, our commitment to diversity has been constantly renewed and revitalized since the founding of our firm in 1938. We recognize that the professionals we employ are our primary assets. Without skilled human resources, the legal advice and courtroom advocacy we provide to our clients is diminished. We are committed to advancing diversity by ensuring that fairness, respect and professional opportunity for everyone are integral to all of our recruiting, retention and promotion efforts. We believe that the diverse background of our people brings necessary and varied perspectives that enrich our practice of law. Those perspectives make us more than a diverse law firm; they make us a smart one.

 

 

Robins Kaplan LLP

Aimbridge Hospitality is actively recruiting a Director of Sales to join our team at the Hyatt House The Woodlands/Shenandoah! The ideal candidate is an experienced sales leader with a background in extended stay, knows the corporate market and has experience selling premium branded select service hotels. If you’re looking to get in with the nation’s largest third-party management company, now is the time! Aimbridge is a place to GROW, SUCCEED, and BELONG. Join us! #aimhigher

The Aimbridge WAY!

You bring the passion, motivation, and drive and we will bring the opportunities!! Aimbridge will get you where you want to go and help you reach places in your career you might have never imagined were possible! When you join the Aimbridge Family, you’re working with the best of the best! It’s a mark of distinction. Our diverse business is full of energy, excitement, and rapid growth—just like a career with Aimbridge! Join a team where every day brings new opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. We are a place to GROW, a place to BELONG, and a place to SUCCEED! That is #theAimbridgeWAY!

The Director of Sales-Select Service has direct oversight of sales and marketing operations for a Select Service hotel. This role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives. This individual will oversee operations of the hotel sales department including but not limited to direct sales follow-up sales administration hiring of staff training managing and coaching. Additional responsibilities include sales and marketing budget forecast advertising marketing and business plans for no more than one Select Service hotel; manages within approved plans and budgets. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

QUALIFICATIONS:

  • At least 2 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and at least 2 years of related experience
  • Must have a valid driver’s license in the applicable state.
  • Must possess highly developed verbal & written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
  • Must have thorough experience with professional selling skills: opening probing supporting closing
  • Shows strong analytical skills and strategic vision in establishing appropriate sales deployment
  • Must be proficient in general computer knowledge especially Microsoft Office products
  • Must be able to work independently and simultaneously manage multiple tasks
  • Strong organization and presentation skills
  • Demonstrated ability to effectively interact and manage people of diverse socioeconomic cultural disability and ethnic backgrounds while solving complex problems and creating a productive sales team
  • Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.
  • Must work well in stressful high pressure situations; maintain composure and objectivity under pressure.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Coordinate all group transient and catering sales solicitations and bookings to maximize overall revenue.
  • Develop recommend implement and manage the division’s annual budget and the advertising public relations marketing and sales plans and programs for the hotel to maximize rate occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations.
  • Proactively conduct outside sales calls conduct sales tours and entertain clients.
  • Understand the content reflected in contracts and how to negotiate terms therein.
  • Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Adheres to Aimbridge Hospitality’s established regulations company standards sales standards and sales metrics related.
  • Comply with attainment of individual goals as well as team goals and budgeted metrics.
  • Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.
  • Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations.
  • Maintain strong visibility in local community and industry organizations.
  • Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis.
  • Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave Aimbridge Digital or Branded field marketing).
  • Travel on a weekly basis as required.
  • Act as directed on behalf of the General Manager in his/her absence; performing any other duties as requested by management.

About Us

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
  • Eligible for 40% quarterly bonus plan, Boomerang Incentives and annual sales incentive trip!
  • PTO & Sick accruals begin right away

Aimbridge Hospitality

First, a little bit about us: 

 

LPR is a boutique communications agency based in Hoboken, NJ. Named to both Inc. Best Workplaces and PR Week Best Places to Work in 2022, we are known for our results-focused approach and exceptional client services. We are savvy storytellers and media matchmakers; big thinkers and bold doers. We love what we do – and have a lot of fun doing it. And, we’re in search of an exceptional Account Coordinator to join our team and represent some of the world’s most iconic brands in the publishing, consumer product, and licensing industries.  

 

Note: LPR has a hybrid work policy. Employees must be vaccinated and are required to work in our Hoboken co-working space every other Thursday. LPR provides employees with laptop, monitor, and software to work from home; the agency also pays for employee cell phone bills.  

Now, a little bit about you: 

 

You’re ready to kick start your career in public relations. You’ve gained at least one year of real experience through internships or your first position, and have an educational background studying public relations, communications, journalism, marketing, or a related field. You love what you’ve learned so far and are eager to take it to the real world.  

 

You’re a creative writer and thinker. From brainstorming unique news hooks and inspirational brand campaigns to clever ideas and copy for product mailers, you have a flair for creativity and add it into all your work. 

 

You’re passionate about pop culture. You love to get lost in a good news story, and stay up to date on all kinds of entertainment: books, movies, TV, celebrities, and fashion. You’re well-versed in TikTok and Instagram, and you’ve got your eye on trends and celebrity gossip.  

 

You’re okay doing the nitty gritty. PR isn’t all glitz and glam – there’s a lot that goes on behind the scenes. You could be running product to the city for a TV segment, assembling and packaging samples in a rush to meet editorial deadlines, setting up and breaking down events, and more. All these small pieces lead to big successes. 

 

You’ll be the foundational support for your team. You’ll keep your team organized to a tee, as you’ll be responsible for maintaining coverage trackers, assisting with client reports, and more. 

 

You know what makes a great pitch. You have a keen interest in news media and social influencers and love discovering up-and-coming personalities. You have media relations experience from your previous positions, including reaching out and establishing connections with relevant contacts.  

 

You have an innate love for research. You’ll monitor for media and influencer placements, research reporters to create media lists, uncover new influencers across platforms like TikTok, Instagram, YouTube, and more. 

 

You know how to prioritize. You diligently meet deadlines, are extremely organized, and know how to shift gears when priorities change (which they can, very quickly!)  

 

 How you’ll make an impact: 

 

You’ll create long-lasting relationships with media and influencer contacts. A big part of your day will be proactive media relations – identifying and pitching press and influencers. PR is never one and done; you’ll build long-lasting relationships with the contacts you work with. 

 

You’ll learn several elements of the PR mix. One day you’re mingling with top tier media or influencers at a client event or virtual deskside, the next day you’re reading a manuscript to begin research for a new promotional book campaign. No two days are ever the same. 

 

Your voice will be heard. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture. 

 

Why you’ll love it here: 

 

We offer great benefits. In addition to a competitive salary base and compensation plan, we offer a great health insurance program. Employees are also eligible for long and short term disability benefits, life insurance, a medical flexible spending account, and a 401k program. 

 

We believe life comes first, and provide flexibility to work how you work best. Hybrid work policy, flex hours, paid holidays, generous paid vacation time, up to 20 weeks parental leave for those who need it, and time to rest and recharge while we are closed between Christmas and New Year’s. We do not count sick days (for physical or mental health). Oh, and did we mention that you get PTO for your birthday and the agency closes at 1pm on Fridays – all year long?! 

 

We have fun. A lot of fun. We love to get together and find lots of reasons to celebrate throughout the year. A day at the salon, a murder mystery “date night,” and a trip to see the legendary NYC Rockettes are just a few examples from the past year alone! Check out all of our LPR adventures on Instagram by following @litzkypr. 

  

We celebrate each other and our community. Employees are encouraged to give kudos and share gratitude with those who gave them a helping hand within our “Big Thinkers, Bold Doers” chats and happy hours. We host monthly LPR Happenings, a catered lunch where we highlight recent successes and share helpful insights. We also pay it forward; employees are encouraged to participate in agency-led volunteer projects throughout the year. 

 

We provide room for growth. We invest in our team and are seriously committed to professional advancement (our weekly StormShops and monthly Litzky Labs provide the foundation). Need proof? The President of our agency started out as an LPR intern. 

  

Salary is commensurate with experience. Resumes only. NO CALLS. Please send resumes to [email protected] with the subject line ACCOUNT COORDINATOR.  

Litzky Public Relations

**This is a remote sales position**

About Mannington

Our mission is to be the best people to do business within the flooring industry. One of the world’s leading manufacturers of high quality flooring, Mannington Mills, Inc., based in Salem, New Jersey is engaged in the manufacturing and marketing of residential and commercial sheet vinyl, luxury vinyl, laminate and hardwood floors, as well as commercial and residential carpet and rubber under the Mannington Residential, Phenix Carpet, Mannington Commercial, Amtico and Burke brands.

Mannington is a fifth-generation family-owned business with values that include: CARE; DO THE RIGHT THING; WORK HARD/ PLAY HARD; AND CONTROL OUR OWN DESTINY. Founded in 1915 by John Campbell, Mannington is still privately held and, after more than 100 years, continues to pursue its commitment to quality, customer satisfaction and the environment through innovative product design and marketing, state-of-the-art processes and industry-leading programs.

Position Summary

We are looking for someone who:

  • Is passionate about transforming sales and whose values align with Mannington’s culture- we achieve our mission through our values and are looking for someone who is humble, effective, adaptable, and remarkable.
  • Has high emotional intelligence – you have a genuine empathy for customers and maximize your impact through understanding the motivations of each customer and adapting your communication and sales approach accordingly.
  • Has a proven track record for negotiating sales and programs that drive economic value for both parties (company and customer).
  • Has a commitment to overachievement – you have a proven track record of consistently outperforming sales quota attainment and you have a never quit “gritty” attitude towards sales targets regardless of adversity being faced.
  • Is a champion of the consultative sales process– you utilize existing CRM reports and continue to develop and leverage internal data to strategically engage customers through the consultative sales process.
  • Has experience being managed in a structured sales environment utilizing a CRM tool. These could include managing via a sales methodology, a forecast methodology, and a structured deal management by sales stage.
  • Has strong business acumen – understands and uses good judgement of existing and potential sales opportunity.
  • Is accountable – you have a proven ability and strong willingness to follow through on your own promises and commitments.

Essential Duties Of The Job Include

  • Establishes, develops, and maintains business relationships with current customers and prospective customers in the assigned territory for all Mannington & Phenix product categories (Residential hard surface / soft surface and Mannington Mainstreet Commercial).
  • Conducts product knowledge presentations with retail and flooring contractor ownership and their front-end sales teams.
  • Responds to customer requests quickly and expedites the resolution of customer problems and complaints.
  • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
  • Analyzes the territory market potential and determines the value of existing and prospective customer’s value to the organization.
  • Maintains an active sales pipeline equal to or greater than 30% of your annual sales revenue goal by driving the Mannington consultative selling process (CSP) defined as; 1) identifying total account potential in the most impactful sales categories, 2) identifying total real account opportunity for individual category growth, 3) gaining mutually agreed upon account sales commitments, 4) establishes and documents an account sales business plan outlining plan to achieve account sales growth commitments, and 5) regularly tracks and measures account performance to commitments. 6) consistently maintains up to date and accurate reporting of all the above in company CRM. 7) 20 face to face sales calls per week & logged into the company CRM platform, SFDC.
  • Travel and conducts regular account sales business review meetings with targeted accounts.
  • Provides the organization with oral and written reports on customer needs, problems, interests, competitive activities and potential for new products and services
  • Is a Mannington & Phenix product knowledge expert regarding appropriate fit for purpose applications, technical services matters, market insight and conditions, competitive activities, advertising, and promotional trends.
  • Installs new and maintains current displays with proper updates ensuring that Mannington & Phenix merchandising meets our marketing guidelines and are presentable to the public.
  • Ensures that all customer account price lists are accurate and up to date.
  • Represents Mannington & Phenix by participating in trade shows and conventions.
  • Operates territory within allocated Sample, merchandising and travel/entertainment Expense Budget.
  • Utilizes company issued technology and CRM systems to drive and maximize sales revenue with customer accounts.

Standards Of Performance

While the list of major job duties explains what is to be done, performance standards provides us with specific performance expectations for the Territory Sales Manager. They are the observable behaviors and actions which explain how the job is to be done, plus the results that are expected for satisfactory job performance.

  • Minimum Standards of Sales Performance:
    • Total Revenue: Achievement of territory sales revenue of $2.1 million in top line sales revenue annually.
    • Number of Accounts: A minimum of 75 accounts producing sales in the territory*
    • Quantity of Sales Calls: A minimum of 20 customer facing calls per week (or an average of 5 customer facing calls per day in the field)
    • Quality of Sales Calls: A minimum of 10 Mannington & Phenix Consultative Sales Process calls per week (or an average of 2 consultative sales process calls per day) and a minimum of 5 scheduled consultative sales process calls for the following week. Consultative Sales Process defined as:
      • Uncovering or updating customer total category Purchase Potential
      • Gaining / updating and documenting customer sales purchase commitment
      • Reviewing customer current sales performance to documented commitment
      • Developing / updating and reviewing / documenting customer business plans
    • CRM maintenance:
      • Customer events and sales activities updated daily with identified next steps.
      • Target accounts are current with documented activity within the past 30 days always.
      • Customer Business plans are always approved and current.
      • Number of active accounts vary depending on specific territory size and geography.

      Job Requirements

      • Bachelor’s degree in business administration, sales and marketing or related field
      • A minimum of two-years outside sales experience with a proven track record of performance
      • Experience utilizing a consultative sales process
      • Experience utilizing CRM to manage and forecast sales opportunities
      • Strong analytical skills to identify trends and patterns
      • Strong interpersonal communication, teambuilding, decision making, and conflict resolution skills required
      • This position requires frequent travel

Mannington Mills, Inc.

**This is a remote sales position**

About Mannington

Our mission is to be the best people to do business within the flooring industry. One of the world’s leading manufacturers of high quality flooring, Mannington Mills, Inc., based in Salem, New Jersey is engaged in the manufacturing and marketing of residential and commercial sheet vinyl, luxury vinyl, laminate and hardwood floors, as well as commercial and residential carpet and rubber under the Mannington Residential, Phenix Carpet, Mannington Commercial, Amtico and Burke brands.

Mannington is a fifth-generation family-owned business with values that include: CARE; DO THE RIGHT THING; WORK HARD/ PLAY HARD; AND CONTROL OUR OWN DESTINY. Founded in 1915 by John Campbell, Mannington is still privately held and, after more than 100 years, continues to pursue its commitment to quality, customer satisfaction and the environment through innovative product design and marketing, state-of-the-art processes and industry-leading programs.

Position Summary

We are looking for someone who:

  • Is passionate about transforming sales and whose values align with Mannington’s culture- we achieve our mission through our values and are looking for someone who is humble, effective, adaptable, and remarkable.
  • Has high emotional intelligence – you have a genuine empathy for customers and maximize your impact through understanding the motivations of each customer and adapting your communication and sales approach accordingly.
  • Has a proven track record for negotiating sales and programs that drive economic value for both parties (company and customer).
  • Has a commitment to overachievement – you have a proven track record of consistently outperforming sales quota attainment and you have a never quit “gritty” attitude towards sales targets regardless of adversity being faced.
  • Is a champion of the consultative sales process– you utilize existing CRM reports and continue to develop and leverage internal data to strategically engage customers through the consultative sales process.
  • Has experience being managed in a structured sales environment utilizing a CRM tool. These could include managing via a sales methodology, a forecast methodology, and a structured deal management by sales stage.
  • Has strong business acumen – understands and uses good judgement of existing and potential sales opportunity.
  • Is accountable – you have a proven ability and strong willingness to follow through on your own promises and commitments.

Essential Duties Of The Job Include

  • Establishes, develops, and maintains business relationships with current customers and prospective customers in the assigned territory for all Mannington & Phenix product categories (Residential hard surface / soft surface and Mannington Mainstreet Commercial).
  • Conducts product knowledge presentations with retail and flooring contractor ownership and their front-end sales teams.
  • Responds to customer requests quickly and expedites the resolution of customer problems and complaints.
  • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
  • Analyzes the territory market potential and determines the value of existing and prospective customer’s value to the organization.
  • Maintains an active sales pipeline equal to or greater than 30% of your annual sales revenue goal by driving the Mannington consultative selling process (CSP) defined as; 1) identifying total account potential in the most impactful sales categories, 2) identifying total real account opportunity for individual category growth, 3) gaining mutually agreed upon account sales commitments, 4) establishes and documents an account sales business plan outlining plan to achieve account sales growth commitments, and 5) regularly tracks and measures account performance to commitments. 6) consistently maintains up to date and accurate reporting of all the above in company CRM. 7) 20 face to face sales calls per week & logged into the company CRM platform, SFDC.
  • Travel and conducts regular account sales business review meetings with targeted accounts.
  • Provides the organization with oral and written reports on customer needs, problems, interests, competitive activities and potential for new products and services
  • Is a Mannington & Phenix product knowledge expert regarding appropriate fit for purpose applications, technical services matters, market insight and conditions, competitive activities, advertising, and promotional trends.
  • Installs new and maintains current displays with proper updates ensuring that Mannington & Phenix merchandising meets our marketing guidelines and are presentable to the public.
  • Ensures that all customer account price lists are accurate and up to date.
  • Represents Mannington & Phenix by participating in trade shows and conventions.
  • Operates territory within allocated Sample, merchandising and travel/entertainment Expense Budget.
  • Utilizes company issued technology and CRM systems to drive and maximize sales revenue with customer accounts.

Standards Of Performance

While the list of major job duties explains what is to be done, performance standards provides us with specific performance expectations for the Territory Sales Manager. They are the observable behaviors and actions which explain how the job is to be done, plus the results that are expected for satisfactory job performance.

  • Minimum Standards of Sales Performance:
    • Total Revenue: Achievement of territory sales revenue of $2.1 million in top line sales revenue annually.
    • Number of Accounts: A minimum of 75 accounts producing sales in the territory*
    • Quantity of Sales Calls: A minimum of 20 customer facing calls per week (or an average of 5 customer facing calls per day in the field)
    • Quality of Sales Calls: A minimum of 10 Mannington & Phenix Consultative Sales Process calls per week (or an average of 2 consultative sales process calls per day) and a minimum of 5 scheduled consultative sales process calls for the following week. Consultative Sales Process defined as:
      • Uncovering or updating customer total category Purchase Potential
      • Gaining / updating and documenting customer sales purchase commitment
      • Reviewing customer current sales performance to documented commitment
      • Developing / updating and reviewing / documenting customer business plans
    • CRM maintenance:
      • Customer events and sales activities updated daily with identified next steps.
      • Target accounts are current with documented activity within the past 30 days always.
      • Customer Business plans are always approved and current.
      • Number of active accounts vary depending on specific territory size and geography.

      Job Requirements

      • Bachelor’s degree in business administration, sales and marketing or related field
      • A minimum of two-years outside sales experience with a proven track record of performance
      • Experience utilizing a consultative sales process
      • Experience utilizing CRM to manage and forecast sales opportunities
      • Strong analytical skills to identify trends and patterns
      • Strong interpersonal communication, teambuilding, decision making, and conflict resolution skills required
      • This position requires frequent travel

Mannington Mills, Inc.

$$$

About ASCAP

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than 900,000 songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters and composers, it is the only performing rights organization in the U.S. that operates as a not-for-profit. ASCAP licenses a repertory of over 18 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com, on Twitter and Instagram @ASCAP and on Facebook.

# # #

Job Overview

This position is integral to the Strategy and Development team, which is responsible for the growth and competitive strategy of ASCAP, as well as for business development, product development, strategic partnerships, alliances / joint ventures, data strategy, administration services, and other key business functions. This position is based in New York City and reports directly to the Senior Vice President of Strategy and Business Development.

This person will provide research and analytical support in forming ASCAP’s strategic goals, and assist with the sourcing, development, and management of external partnerships in support of those goals. This position also has a key role in facilitating collaboration and execution of cross-functional strategic initiatives and will interact with all levels of management across the organization. This highly visible role offers an incredible opportunity to drive tangible change in a dynamic environment as well as effect positive change within the music industry. We are looking for an impact-driven team player, excited about developing a diverse set of strategic capabilities at the intersection of music, media, data, and technology.

Areas Of Responsibility/ Accountability

  • Analyze industry trends, competitive landscape, growth opportunities and internal performance to help shape ASCAP’s strategy
  • Undertake analyses to drive key strategic decisions, growth initiatives and business development opportunities
  • Help prepare presentation materials for use with senior management and Board of Directors
  • Identify process improvement opportunities and work with relevant stakeholder to recommend solutions
  • Support the development and management of the ASCAP Lab as well as the ASCAP Wellness Program, two strategic initiatives managed by the Strategy and Business Development Team
  • Support development of strategic opportunities and negotiations with external parties (e.g., data, technology and/or media companies)
    • Evaluate new opportunities and manage the vetting of inbound business proposals and inquiries
    • Liaise with external parties, ASCAP’s legal department, and other ASCAP stakeholders to drive contract negotiations
    • Prepare analyses in support of negotiations and develop recommendations for presentation to key stakeholders
    • Develop ongoing analyses to monitor and measure the health of existing partnerships

Qualifications And Requirements

  • 3-5 years’ experience from any combination of the following: top-tier management consulting firm, investment banking, and/or private equity firm; alternatively, or additionally, prior experience within corporate development, business development or strategy groups within traditional media, digital media companies or relevant start-ups will also be strongly considered
  • MBA strongly preferred but not required
  • Passion for the music and/or entertainment industries, new digital trends and technologies as well as a desire to make a positive impact on behalf of music creators
  • Knowledge of the media ecosystem and comfortable researching and analyzing developments in technology
  • Strong project manager with the ability to structure goals and follow through with internal and external parties
  • Strong problem solving and analytical capabilities with strong attention to detail
  • Proven ability to lobby stakeholders toward outcomes that positively impact a project or organization
  • Strong Microsoft PowerPoint skills and the ability to tailor messages for executive audiences
  • Strong Microsoft Excel financial modeling skills required
  • Excellent verbal and written communication skills
  • Able to thrive under shifting strategic priorities

These Health Care And Financial Plan Options Include The Following

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need.

  • A choice of either network only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
  • Vision plan that offers both in and out- of network provider options
  • Immediate eligibility for 401(k) participation with an employer provided match
  • An additional Employer paid retirement savings program regardless of your participation in the 401(k) Plan
  • Generous time-off policy
  • Health care and dependent care flexible spending accounts
  • Short term disability Insurance / salary continuation and Long term disability insurance
  • Company provided basic life and accidental death and dismemberment insurance
  • Supplemental and dependent life insurance options

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

As a condition of employment, ASCAP requires all employees to be fully vaccinated (including a first booster, when eligible) against COVID-19. ASCAP will make reasonable accommodations for those who are unable to obtain a COVID-19 vaccination, where required by federal, state and local law, and in accordance with ASCAP’s policies.

ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

Occasional travel for in-person meetings may be required.

The anticipated base salary range for this position is $100,000 to $120,000 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.

Compensation: From $100,000.00 to $120,000.00 per year
ASCAP

**This is a remote sales position**

About Mannington

Our mission is to be the best people to do business within the flooring industry. One of the world’s leading manufacturers of high quality flooring, Mannington Mills, Inc., based in Salem, New Jersey is engaged in the manufacturing and marketing of residential and commercial sheet vinyl, luxury vinyl, laminate and hardwood floors, as well as commercial and residential carpet and rubber under the Mannington Residential, Phenix Carpet, Mannington Commercial, Amtico and Burke brands.

Mannington is a fifth-generation family-owned business with values that include: CARE; DO THE RIGHT THING; WORK HARD/ PLAY HARD; AND CONTROL OUR OWN DESTINY. Founded in 1915 by John Campbell, Mannington is still privately held and, after more than 100 years, continues to pursue its commitment to quality, customer satisfaction and the environment through innovative product design and marketing, state-of-the-art processes and industry-leading programs.

Position Summary

We are looking for someone who:

  • Is passionate about transforming sales and whose values align with Mannington’s culture- we achieve our mission through our values and are looking for someone who is humble, effective, adaptable, and remarkable.
  • Has high emotional intelligence – you have a genuine empathy for customers and maximize your impact through understanding the motivations of each customer and adapting your communication and sales approach accordingly.
  • Has a proven track record for negotiating sales and programs that drive economic value for both parties (company and customer).
  • Has a commitment to overachievement – you have a proven track record of consistently outperforming sales quota attainment and you have a never quit “gritty” attitude towards sales targets regardless of adversity being faced.
  • Is a champion of the consultative sales process– you utilize existing CRM reports and continue to develop and leverage internal data to strategically engage customers through the consultative sales process.
  • Has experience being managed in a structured sales environment utilizing a CRM tool. These could include managing via a sales methodology, a forecast methodology, and a structured deal management by sales stage.
  • Has strong business acumen – understands and uses good judgement of existing and potential sales opportunity.
  • Is accountable – you have a proven ability and strong willingness to follow through on your own promises and commitments.

Essential Duties Of The Job Include

  • Establishes, develops, and maintains business relationships with current customers and prospective customers in the assigned territory for all Mannington & Phenix product categories (Residential hard surface / soft surface and Mannington Mainstreet Commercial).
  • Conducts product knowledge presentations with retail and flooring contractor ownership and their front-end sales teams.
  • Responds to customer requests quickly and expedites the resolution of customer problems and complaints.
  • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
  • Analyzes the territory market potential and determines the value of existing and prospective customer’s value to the organization.
  • Maintains an active sales pipeline equal to or greater than 30% of your annual sales revenue goal by driving the Mannington consultative selling process (CSP) defined as; 1) identifying total account potential in the most impactful sales categories, 2) identifying total real account opportunity for individual category growth, 3) gaining mutually agreed upon account sales commitments, 4) establishes and documents an account sales business plan outlining plan to achieve account sales growth commitments, and 5) regularly tracks and measures account performance to commitments. 6) consistently maintains up to date and accurate reporting of all the above in company CRM. 7) 20 face to face sales calls per week & logged into the company CRM platform, SFDC.
  • Travel and conducts regular account sales business review meetings with targeted accounts.
  • Provides the organization with oral and written reports on customer needs, problems, interests, competitive activities and potential for new products and services
  • Is a Mannington & Phenix product knowledge expert regarding appropriate fit for purpose applications, technical services matters, market insight and conditions, competitive activities, advertising, and promotional trends.
  • Installs new and maintains current displays with proper updates ensuring that Mannington & Phenix merchandising meets our marketing guidelines and are presentable to the public.
  • Ensures that all customer account price lists are accurate and up to date.
  • Represents Mannington & Phenix by participating in trade shows and conventions.
  • Operates territory within allocated Sample, merchandising and travel/entertainment Expense Budget.
  • Utilizes company issued technology and CRM systems to drive and maximize sales revenue with customer accounts.

Standards Of Performance

While the list of major job duties explains what is to be done, performance standards provides us with specific performance expectations for the Territory Sales Manager. They are the observable behaviors and actions which explain how the job is to be done, plus the results that are expected for satisfactory job performance.

  • Minimum Standards of Sales Performance:
    • Total Revenue: Achievement of territory sales revenue of $2.1 million in top line sales revenue annually.
    • Number of Accounts: A minimum of 75 accounts producing sales in the territory*
    • Quantity of Sales Calls: A minimum of 20 customer facing calls per week (or an average of 5 customer facing calls per day in the field)
    • Quality of Sales Calls: A minimum of 10 Mannington & Phenix Consultative Sales Process calls per week (or an average of 2 consultative sales process calls per day) and a minimum of 5 scheduled consultative sales process calls for the following week. Consultative Sales Process defined as:
      • Uncovering or updating customer total category Purchase Potential
      • Gaining / updating and documenting customer sales purchase commitment
      • Reviewing customer current sales performance to documented commitment
      • Developing / updating and reviewing / documenting customer business plans
    • CRM maintenance:
      • Customer events and sales activities updated daily with identified next steps.
      • Target accounts are current with documented activity within the past 30 days always.
      • Customer Business plans are always approved and current.
      • Number of active accounts vary depending on specific territory size and geography.

      Job Requirements

      • Bachelor’s degree in business administration, sales and marketing or related field
      • A minimum of two-years outside sales experience with a proven track record of performance
      • Experience utilizing a consultative sales process
      • Experience utilizing CRM to manage and forecast sales opportunities
      • Strong analytical skills to identify trends and patterns
      • Strong interpersonal communication, teambuilding, decision making, and conflict resolution skills required
      • This position requires frequent travel

Mannington Mills, Inc.

**This is a remote sales position**

About Mannington

Our mission is to be the best people to do business within the flooring industry. One of the world’s leading manufacturers of high quality flooring, Mannington Mills, Inc., based in Salem, New Jersey is engaged in the manufacturing and marketing of residential and commercial sheet vinyl, luxury vinyl, laminate and hardwood floors, as well as commercial and residential carpet and rubber under the Mannington Residential, Phenix Carpet, Mannington Commercial, Amtico and Burke brands.

Mannington is a fifth-generation family-owned business with values that include: CARE; DO THE RIGHT THING; WORK HARD/ PLAY HARD; AND CONTROL OUR OWN DESTINY. Founded in 1915 by John Campbell, Mannington is still privately held and, after more than 100 years, continues to pursue its commitment to quality, customer satisfaction and the environment through innovative product design and marketing, state-of-the-art processes and industry-leading programs.

Position Summary

We are looking for someone who:

  • Is passionate about transforming sales and whose values align with Mannington’s culture- we achieve our mission through our values and are looking for someone who is humble, effective, adaptable, and remarkable.
  • Has high emotional intelligence – you have a genuine empathy for customers and maximize your impact through understanding the motivations of each customer and adapting your communication and sales approach accordingly.
  • Has a proven track record for negotiating sales and programs that drive economic value for both parties (company and customer).
  • Has a commitment to overachievement – you have a proven track record of consistently outperforming sales quota attainment and you have a never quit “gritty” attitude towards sales targets regardless of adversity being faced.
  • Is a champion of the consultative sales process– you utilize existing CRM reports and continue to develop and leverage internal data to strategically engage customers through the consultative sales process.
  • Has experience being managed in a structured sales environment utilizing a CRM tool. These could include managing via a sales methodology, a forecast methodology, and a structured deal management by sales stage.
  • Has strong business acumen – understands and uses good judgement of existing and potential sales opportunity.
  • Is accountable – you have a proven ability and strong willingness to follow through on your own promises and commitments.

Essential Duties Of The Job Include

  • Establishes, develops, and maintains business relationships with current customers and prospective customers in the assigned territory for all Mannington & Phenix product categories (Residential hard surface / soft surface and Mannington Mainstreet Commercial).
  • Conducts product knowledge presentations with retail and flooring contractor ownership and their front-end sales teams.
  • Responds to customer requests quickly and expedites the resolution of customer problems and complaints.
  • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
  • Analyzes the territory market potential and determines the value of existing and prospective customer’s value to the organization.
  • Maintains an active sales pipeline equal to or greater than 30% of your annual sales revenue goal by driving the Mannington consultative selling process (CSP) defined as; 1) identifying total account potential in the most impactful sales categories, 2) identifying total real account opportunity for individual category growth, 3) gaining mutually agreed upon account sales commitments, 4) establishes and documents an account sales business plan outlining plan to achieve account sales growth commitments, and 5) regularly tracks and measures account performance to commitments. 6) consistently maintains up to date and accurate reporting of all the above in company CRM. 7) 20 face to face sales calls per week & logged into the company CRM platform, SFDC.
  • Travel and conducts regular account sales business review meetings with targeted accounts.
  • Provides the organization with oral and written reports on customer needs, problems, interests, competitive activities and potential for new products and services
  • Is a Mannington & Phenix product knowledge expert regarding appropriate fit for purpose applications, technical services matters, market insight and conditions, competitive activities, advertising, and promotional trends.
  • Installs new and maintains current displays with proper updates ensuring that Mannington & Phenix merchandising meets our marketing guidelines and are presentable to the public.
  • Ensures that all customer account price lists are accurate and up to date.
  • Represents Mannington & Phenix by participating in trade shows and conventions.
  • Operates territory within allocated Sample, merchandising and travel/entertainment Expense Budget.
  • Utilizes company issued technology and CRM systems to drive and maximize sales revenue with customer accounts.
  • STANDARDS OF PERFORMANCE:

While the list of major job duties explains what is to be done, performance standards provides us with specific performance expectations for the Territory Sales Manager. They are the observable behaviors and actions which explain how the job is to be done, plus the results that are expected for satisfactory job performance.

  • Minimum Standards of Sales Performance:
    • Total Revenue: Achievement of territory sales revenue of $2.1 million in top line sales revenue annually.
    • Number of Accounts: A minimum of 75 accounts producing sales in the territory*
    • Quantity of Sales Calls: A minimum of 20 customer facing calls per week (or an average of 5 customer facing calls per day in the field)
    • Quality of Sales Calls: A minimum of 10 Mannington & Phenix Consultative Sales Process calls per week (or an average of 2 consultative sales process calls per day) and a minimum of 5 scheduled consultative sales process calls for the following week. Consultative Sales Process defined as:
      • Uncovering or updating customer total category Purchase Potential
      • Gaining / updating and documenting customer sales purchase commitment
      • Reviewing customer current sales performance to documented commitment
      • Developing / updating and reviewing / documenting customer business plans
    • CRM maintenance:
      • Customer events and sales activities updated daily with identified next steps.
      • Target accounts are current with documented activity within the past 30 days always.
      • Customer Business plans are always approved and current.
      • Number of active accounts vary depending on specific territory size and geography.

      Job Requirements

      • Bachelor’s degree in business administration, sales and marketing or related field
      • A minimum of two-years outside sales experience with a proven track record of performance
      • Experience utilizing a consultative sales process
      • Experience utilizing CRM to manage and forecast sales opportunities
      • Strong analytical skills to identify trends and patterns
      • Strong interpersonal communication, teambuilding, decision making, and conflict resolution skills required
      • This position requires frequent travel

Mannington Mills, Inc.

Aimbridge Hospitality is actively recruiting for an Area Director of Sales to join our team at the Hyatt House/Hyatt Place Houston Medical Center! This beautiful, new hotel is two brands under one roof! At just under 300 rooms, this bustling property with a bar and rooftop pool is highly enhanced for the select service sector. The ideal candidate has held the DOS title, is proactive, knows the corporate market and has experience selling premium branded select service hotels. Knowing the Hyatt brand is a plus! If you’re looking to get in with the nation’s largest third-party management company, now is the time! Aimbridge is a place to GROW, SUCCEED, and BELONG. Join us! #aimhigher #theAimbridgeWAY

The Area Director of Sales is responsible planning and managing the overall sales and marketing for a collection of 2-10 full service premium select and/or independent branded hotels. This role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives for all of the entire collection of hotels. This individual will oversee operations of the hotel sales department including but not limited to direct sales follow-up sales administration hiring of staff training managing and coaching. Additional responsibilities include sales and marketing budget forecast advertising marketing and business plans; manages within approved plans and budgets.

Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

QUALIFICATIONS:

  • At least 4 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.
  • Prior Director of Sales or National Sales experience selling major downtown markets is required.
  • Must have a valid driver’s license in the applicable state.
  • Must possess highly developed verbal & written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
  • Must have thorough experience with professional selling skills: opening probing supporting closing
  • Shows strong analytical skills and strategic vision in establishing appropriate sales deployment
  • Must be proficient in general computer knowledge especially Microsoft Office products
  • Must be able to work independently and simultaneously manage multiple tasks
  • Strong organization and presentation skills
  • Demonstrated ability to effectively interact and manage people of diverse socioeconomic cultural disability and ethnic backgrounds while solving complex problems and creating a productive sales team
  • Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.
  • Must work well in stressful high pressure situations; maintain composure and objectivity under pressure.
  • Must be able to work with and understand financial information and data and basic arithmetic functions

RESPONSIBILITIES:

  • Coordinate all group transient and catering sales solicitations and bookings to maximize overall revenue.
  • Coordinate sales automation efforts ensuring a region sales database is developed and managed for various email campaigns and customer solicitation efforts to maximize overall revenue.
  • Develop recommend implement and manage the division’s annual budget and the advertising public relations marketing and sales plans and programs for the hotel to maximize rate occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations.
  • Initiate and develop sales trips to key feeder markets / cities with a focus on identifying accounts that can directly benefit revenue performance targets at all hotels located within the cluster. In addition work directly with property based Directors of Sales to help with coordination of on property direct sales efforts.
  • Proactively conduct outside sales calls conduct sales tours and entertain clients.
  • Understand the content reflected in contracts and how to negotiate terms therein.
  • Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Conducts on property visits to hotels within assigned collection to assess strength of sales leadership strategic culture and adherence to Aimbridge Hospitality’s established regulations company standards sales standards and sales metrics.
  • Comply with attainment of individual goals as well as team goals and budgeted metrics.
  • Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.
  • With input and guidance from the GM and/or Corporate HR manage Human Resources in the division in order to attract retain and motivate the employees; hire train develop empower coach and counsel conduct performance and salary reviews resolve problems provide open communication vehicles discipline and terminate as appropriate.
  • Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations.
  • Maintain strong visibility in local community and industry organizations.
  • Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis.
  • Maintains professional working relationship and promote open lines of communication across your collection of hotels to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave Aimbridge Digital or Branded field marketing).
  • Travel on a weekly basis as required.
  • Act as directed on behalf of the General Manager in his/her absence; performing any other duties as requested by management.

About Us

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
  • Eligible for quarterly incentive plan, Boomerang incentives and annual sales incentive trip!

Aimbridge Hospitality

Job description

We are seeking a Senior Client Services Manager to join our team of high-energy live events professionals, this is a sales position for someone with years of experience in audiovisual rental quoting and live audiovisual production, such as touring, music festivals, corporate general sessions, etc. You must possess a strong working knowledge (sales focused) of AV equipment, including Consoles, Line Arrays, Profile Fixtures, Broadcast Cameras, LED Walls, Truss Structures, Mobile Stages, etc.

WHO IS AV VEGAS?

AV Vegas is a Las Vegas, NV based event production company specializing in live entertainment, corporate audiovisual, sound, lighting, video, staging, and backline rentals. Our customers are regularly requesting custom quotes for their special events and we need you to help us convert those requests into sales at our Las Vegas Office!

As a rental house, we send out well-maintained gear on demand. As a production house, we own, design, build, and operate one-of-a-kind events. We specialized in taking on unique challenges that make for awesome moments of unparalleled job satisfaction. Our area of operation includes the Las Vegas metro area, Laughlin, Nevada, other outlying cities, and occasional events in Utah or California. We are a locally focused company so this position is a good fit for someone who wants to stay close to home!

JOB DESCRIPTION

The Senior Client Services Manager’s primary responsibility will be to grow and maintain a portfolio of clients thru delivering the highest level of client satisfaction and retention possible, with a focus on some of our largest customers and highest profile events. The focus of the Client Services Manager should be on actively pursuing new business, closing sales, and providing high levels of customer service and proactive communication to existing clients and the internal team as well as driving the overall execution of internal sales processes. Internal processes will begin with the development of new business, order approval process and continue through the successful execution on show-site by our team of technicians and production managers. Client referrals will also be an expectation of this role as the Client Services Manager will be highly visible to customers. A secondary responsibility of the Senior Client Services Manager will be to mentor Junior CSM’s and PM’s, sharing your experience and knowledge with those who are getting into this exciting industry.

QUALIFICATIONS

  • A strong understanding of the AV Industry with at least 3 years experience working directly with audio visual equipment in Concerts, General Sessions, Breakout Rooms, Live Events, Special Events with at least 5,000 – 100,000+ attendees in both the high-end Corporate Event and Convention
  • Must know how to work with Touring companies and their riders to ensure proper setups and accurate proposals
  • Must possess a strong technical working knowledge of equipment that will establish credible and respected leadership of the technical crew, including Consoles, Line Arrays, Profile Fixtures, Broadcast Cameras, Mobile Stages, and more.
  • Strong negotiation skills are necessary to close sales with a wide range of budgets.
  • Ability to work as part of a team, understand clients’ perspective and have excellent organizational and multitasking skills.
  • Administrative skills are a high priority and should include professional writing skills, effective use of business tools, and excellent written and phone communication skills are necessary.
  • Must possess superior customer service skills in order to work well with both internal and external customers.
  • Skills should include planning, organization, self-motivation, responsibility, dependability, adaptability, ability to problem solve and communicate effectively. Ability to manage multiple tasks simultaneously, and effectively handle stressful situations. Strong interpersonal skills; and the ability to work with diverse groups.

DUTIES AND RESPONSIBILITIES (include but are not limited to)

  • Act as liaison between client and internal teams
  • Act as primary point of contact for key sales opportunities
  • Lead the building of proposals and RFP responses
  • Read technical drawings and band riders, then generate accurate proposals for these events.
  • Maintain accurate and well-organized communications
  • Maintain timely response and delivery of sales quotations
  • Ensure orders move smoothly through internal approval process
  • Track the sales process inside our CRM system
  • Ensure that each client’s needs and goals are clearly communicated and represented
  • Ensure consistent high levels of Client Satisfaction and Retention for assigned portfolio
  • Solicit and receive constant feedback from client on level of satisfaction, areas for improvement and areas of success
  • Constructively share feedback with internal teams on a consistent and real-time basis
  • Work with Sales, Marketing, Creative, Operations and Accounting to ensure proper execution of internal processes that result in high client satisfaction and retention
  • Attend in-person client/site visits as necessary
  • Make any changes needed to order before, during or after show that effect invoice
  • Work with Accounting and Operations team post-show to ensure a timely and accurate invoice is produced to client
  • Work closely with all internal departments and individuals to deliver the highest level of profitability on every event
  • Review every order at least 1 week prior to the event to ensure it is complete and accurate while also maximizing the use of internal inventory and people
  • Work with Operations to identify additional savings opportunities that maintain the highest level of quality
  • Revise orders based upon client changes/adds and distribute new budget to the Client and/or Sales Director
  • Maintain on-site presence at shows when required or appropriate
  • Travels to be on-site from set-up through strike for all Convention Services events to ensure the highest client satisfaction through face-to-face contact
  • Travels to be on-site for a predetermined time period for key or unique Corporate
  • Events to ensure the highest client satisfaction through face-to-face contact
  • Act as primary point of contact for client when on-site
  • Take and post job site photos on company social media accounts
  • Create adequate backup plans for client contact coverage for instances where it is not possible to be on-site
  • Help build/revise orders for proposals as necessary to ensure timely and accurate quotes are delivered to each client
  • Interact with prospect to build relationship along-side the assigned PM to minimize transition needed once the business is confirmed
  • Create Post-Show Report for Client on all shows
  • Report to consist of both positive and negative results from show and contain feedback from client
  • Review report with any appropriate parties (including client when appropriate)

DESIRED COMPUTER SKILLS

  • Standard team tools include: Flex Rental Solutions (Flex 5), Google Workspace, Slack, ZohoCRM, Gmail, Outlook

COMPENSATION

  • Salary (DOE & Revenue) $75,000 – $120,000/yr
  • Generous Discretionary Bonuses

BENEFITS

  • Health, Dental, & Vision insurance (Company pays 75%)
  • Retirement plan 100% company funded
  • Generous Paid Vacation (starts 90 days after hire date)
  • Sick time is routinely approved (within reason) and does not affect PTO balance
  • Slushy Machine in the summertime (exactly what you’ve always wanted)
  • Raiders’ Home Game Tickets 😉
  • We are a “small” business that does BIG events, at AV Vegas you will work with peers, managers, & owners who work full time, love production, and respect you as a person and not just a number.

Benefits:

  • 100% Company Funded Profit Sharing Plan
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

AV Vegas Productions

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