Summary:
Responsible for overseeing all operations at multiple Tavern locations. Ensure daily operations, food & beverage product & quality and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.
Essential Functions and Responsibilities:
- Hire, train, develop, measure performance, discipline, and schedule department staff
- Lead the tactical execution of strategic initiatives under the direction of division leadership
- Establish standards of service within assigned department(s) and ensure achievement
- Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands
- Interact with and manage all specific assigned locations
- Oversee all financial information related to locations
- Communicate with all other departments as they relate to tavern operations and interact with when necessary to coordinate activities or correct issues
- Ensure all managers comply with Golden Entertainment rules, regulations and procedures
- Keep managers abreast of any new procedures or developments as they relate to tavern operations
- Oversee and approve all purchases made for food and equipment
- Maintain cleanliness and safe working conditions in all areas
- Maintain extensive knowledge of forecasting and accounting in the food and beverage department
- Present a professional manner at all times with team members guests, and co-workers
- Handle team member counseling, problem solving and terminations while working closely with Human Resources
- Maintain working knowledge and skills of positions under his/her supervision
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned
Requirements:
Qualifications
- 3 years high volume Food & Beverage industry experience
- Previous tavern experience preferred
- Must possess excellent communication and organization skills
- Extensive knowledge of forecasting, accounting and managerial in the food and beverage department
- Strong general office skills
- Ability to maintain confidentiality of sensitive information
- Ability to establish and maintain an effective working relationship with management, staff, and co-workers; pleasant personality, team oriented and enjoys working with and assisting people
- Available to be on call 24/7
- Ability to effectively communicate in one-on-one, small group, and large group settings
- Able to effectively present information to top management and public groups
- Ability to apply common sense reasoning to variety of situations
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference
- Basic computer skills
- At least 21 years of age
- Ability to functionally communicate occupational-based English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- Nevada Gaming
- Alcohol Awareness
- Southern Nevada Food Handler card
Physical Requirements
- Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over head
- Occasionally bend, reach, twist, climb, squat, and kneel
- Frequently sitting, standing and walking
- Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
- Noisy
- Smoky
- Hot & Humid
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Golden Entertainment, Inc.
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