General Staff Jobs

We Want You

A new world and a new journey await you. It is a world different from any other Blizzard has created.

If you’re a passionate game developer, and, well, a good human being, then we’d love to talk to you. We have a new AAA survival game in the works, set in a new IP for PC/Console. It’s going to be amazing, and we’d love to bring you along for the ride. Together, we’ll build something big, bold, and beautiful.

We are seeking an Associate Technical Director who will help direct and define our project’s server technology, operational infrastructure, game object replication capabilities, and Battle.net platform integration. By directly managing multiple teams of engineers and collaborating with directors and leads across the project, you will help define, schedule, and prioritize clear and achievable goals for the engineering teams under the Platform & Metagame engineering organization.

We believe our team is good. Really good. Granted, we’re obviously biased. But we also believe there are lots of developers out there who can make us even better. You could be one of those people. If you’re looking for a team where inclusion, thoughtfulness, empathy, professionalism, and collaboration are all seen as critically important, we believe our team could be a phenomenal fit for you. Join us and help craft our future!

Location fixed

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, CA.

We need help with

• Provide technical mentorship and guidance for engineers on the Metagame and Platform engineering teams, in conjunction with the Technical Director.
• Guide and grow the team of engineering leads into successful people managers.
• Work with the Technical Director to define and execute strategic goals and milestones, establish best practices and procedures, and evangelize the core development values of the engineering team.
• Work with production staff, directors, and other leads to establish engineering tasks and manage schedule requirements.
• Review and approve completed engineering tasks in collaboration with the Technical Director, the production staff, and other leads.
• Collaborate with the Technical Director and leads to ensure that technology interests and policies are properly represented and maintained through the course of development and that future technology is being developed on schedule.
• Perform research to acquire new knowledge necessary to perform assigned tasks and maintain the technological evolution of the project.
• Maintain familiarity with Blizzard Entertainment’s current game designs as well as with emerging technologies across the game industry in multiple genres.

Minimum Requirements

• 10+ years of professional experience authoring code for game software.
• 2+ years leading impactful engineering teams.
• Experience shipping multiple AAA games, with at least one as a senior engineer or higher on a large team
• Strong, proven C++ skills and shipped at least one professional game primarily authored in C++.
• Significant leadership experience managing engineers.
• Hands-on expertise in one or more of the following areas: Server development, UDP-based game object replication, DevOps, and Online Services integration.
• Experience with performance analysis and code optimization.
• Outstanding verbal and written communication skills.
• Ability to communicate effectively with artists, designers, and other engineers.
• Proven aptitude for technical design.

Extra awesome points for

• Experience supporting a live service game.
• Experience in the design and implementation of game systems, multi-threading, and database management.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest.

Our World

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. If that sounds like you, join us.

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ – we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $155,500.00 – $287,876.00 Annual. This base pay range is for the U.S. and is not applicable to locations outside of the U.S. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.

Activision Blizzard

Amplified Marketing is a boutique, award winning experiential agency that builds brand experiences through lifestyle, entertainment, fashion, beauty, sports and hospitality programs. We are currently seeking a Director, Experiential to join the growing team.

The ideal candidate must have extensive technical experience, project management, and vendor management experience; as well as strong time management and organizational skills to ensure that events / programs are executed to agency standard, to budget and comply with state and national regulations.

Responsibilities:

• Oversee the design, production and execution of multiple events simultaneously from start to finish
• Responsible for managing the vendor roster, serving as lead point person from start-to-finish; includes development of fabrication briefs, estimate review, shop drawing review, etc.
• Responsible for project management from start to finish including operations, logistics, budgets and management of vendors
• Lead the technical aspect of event builds; review shop drawing, provide guidance on material choice and functionality of event builds for projected usage
• Lead the safety integration of event builds; review egress, and other state and national regulations to ensure event set complies
• Provide production insight to junior team members to meet client goals and objectives, while continuing to grow and develop junior team members
• Prepare internal and external event activation documents for clients and agency team implementation i.e. activation plan / event manual, production overview including schedule of events, safety implementation plans, etc.
• Lead decision-making and problem-solving implementation during planning process and onsite

Qualifications:

• Bachelor’s degree required, plus 8+ years of experience in production of live events, mobile tours and fabrication of custom event elements
• Strong time management and organizational skills
• Strong interpersonal, communication and presentation skills
• Ability to manage and provide clear direction of in-house agency team and outside vendors
• Demonstrated ability to deal with ambiguous situations and conditions, and an ongoing need to identify, assess, and solve problems quickly and frequently
• High level of professionalism, enthusiasm, ingenuity, self-motivation, resourcefulness and drive for results in a fast-paced space
• Familiarity with alcohol beverage concepts, practices and procedures
• Required to employ an alternative work schedule, including weekends and evenings if needed during event activations
• Skilled in the use of MS Word, Excel and PowerPoint

Up to 40% travel required for onsite event management. Subject to change based off of new business and event schedule.

The Amplified Marketing team is a hybrid in-office / remote team and requires team members are in-office 3-days per week.

Compensation package includes competitive base, annual bonus eligibility, healthcare contribution and cell phone stipend.

Amplified Marketing is an equal opportunity employer and prohibits discrimination and harassment of any kind. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Amplified Marketing

Job Description: General Manager

The Company

BEAT THE BOMB is the next generation of immersive group entertainment where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World’s Largest Paint Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta and Washington D.C. We’ve hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The DC Location

Located in DC’s hippest new neighborhood, Ivy City, DC, this marks our third location in the nation, and opened in February 2023. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms; 7 immersive arcade lounges (‘Game Bays’); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. The Bomb DC has already emerged as one of the highest rated experiences in DC with over 2,500 5-star reviews on Google and has welcomed nearly 50,000 customers in less than 6 months.

Essential Duties & Responsibilities:

The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!

Customer Service, Operations & Marketing:

• Maintain exceptional guest-centered culture which exceeds customer expectations
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
• Maintain appearance and safety of the facility
• Manage and maintain inventory and ordering of supplies in a timely manner
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
• The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
• Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
• Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, flyering, supporting local PR & advertising efforts
• Support group sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
• Manage customer service specific to the location

Leading the Team:

• Live and breathe the Core Values of BEAT THE BOMB:
• Bring Positivity
• Take Responsibility
• Build the Future
• Create the Fun
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
• Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
• Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
• Responsible for the creation, management, and coordination of staff schedules
• Responsible for running unit payroll
• Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal General Manager:

• You own all facets of your business, you are entrepreneurial-minded and a creative thinker
• F&B Experience – you have led facilities that have a food and beverage component (including alcohol)
• You like to get out in the community, make connections and build relationships
• You like to get your “hands dirty” (we’re a paint-blast facility after all!)
• Proven people leadership with success in building positive service cultures and high team engagement
• Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
• High level of interpersonal savvy
• Ability to resolve conflict among customers and/or staff in a professional manner
• Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
• Approachability, trustworthiness, honesty, and a high level of integrity is required
• Ability to control a room/large groups – including children and their parents : )
• Strong commercial and operational expertise
• Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions

Qualifications:

• Minimum 10 years experience (management experience required)
• Management of a facility that includes an F&B component
• Knows the importance of driving exemplary reviews
• Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
• Multi-unit management experience is desired but not required
• Significant knowledge of and relationships in the local market
• Experience as a leader of new unit/location preferred, including Grand Opening
• Experience in sales/customer service required
• Experience building and leading a team
• Experience in Microsoft Office products required
• Experience with GSuite products preferred
• Bachelor’s Degree
• References upon request

What We Offer:

• Competitive salary with annual bonus opportunities
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start-up team
• Friends & Family ticket discounts!
• Attractive PTO plan
• Medical, dental, and vision insurance
• Commuter Benefits

BEAT THE BOMB

Our client is a national, privately held investment and development firm based in Kentucky. CLIENT has a 60-year history of developing world class hotels, offices, residential and mixed-use developments in 22+ states across the US. The company has $1B assets under management, has built over 25M square feet, and generously invested in communities with $2.4M in corporate and foundation giving in 2022.

Current projects include a mixed-use development offering spectacular views and Cincinnati. The project includes a music venue, hotels, office buildings, multi-family, retail and residential condominiums. Other projects include a 650 acre mixed use development along with multiple projects in Denver Colorado. The position is multifaceted and involves engagement and responsibility for a variety of project details throughout the lifecycle of projects making this a unique opportunity to gain a wide variety of experience. A summary of some of the areas of responsibility is listed below and may vary depending on the current project.

Responsibilities:

• Assist with or assume responsibility for the overall design and planning of buildings, landscaping, and other physical aspects of the project.
• Develop timeline and cost schedules for required due diligence items and the overall project.
• Update in a timely manner construction and development budgets and project proformas.
• Develop financial proforma models and work on various market and input assumptions.
• Assist with executing the development and construction of projects in various stages.
• Coordination & selection of interior and exterior finishes and all other activities and functions that are customarily incorporated into the development of projects.
• Secure required entitlements, zone changes, variances and other approvals necessary to permit the intended development.
• Secure all necessary permits and/or approvals in accordance with the project schedule. Complete market research to help determine project feasibility.
• Travel to project sites as necessary to execute duties and responsibilities herein.

Mixed Use Development: Specific to the project, responsibility for the orderly and effective design of the various components of the project, including the planning for the river frontage, recreational and entertainment events, public areas, hardscape, landscape, exterior décor, material selections, and other components unique to the project. Work with the architect to create project design standards, signage guidelines, and other standards to ensure a uniform, cohesive project design. Secure project vendors, negotiate best pricing and contracts, set schedules in concert with the master project plans, and value engineer in a collective way throughout the process with an eye to saving on each element that is within our control to manage and direct.

Requirements

MUST have some ground up experience with MF/Hotel

• 8-10+ years experience in commercial development/construction.
• Bachelor’s degree in real estate, construction management, or financial preferred.
• Proficiency in Excel.
• Excellent communication skills.
• Logical mindset
• Strong leadership and a sense of urgency.
• Self-starter
• Professional and proactive work ethic.

Athena Recruiting

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company’s success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.

Job Summary

The Manager, Hockey Leagues, is responsible for registration, management, and execution of the Adult Safe Hockey League (ASHL), Youth Hockey League (YHL), as well as executional support for adult and youth tournaments at Canlan Sports Romeoville and Canlan Sports West Dundee. Providing leadership and initiative, this role is vital in the delivery of best-in-class league programming and the organization’s commitment to the customer experience.

Responsibilities

• ASHL league management, scheduling, and developing customer relationships.
• Delivering high-quality products that maximizes customer experience, retention, and focuses on growth opportunities to expand the league.
• Managing conveners and game officials to support key league operations.
• Leadership and execution with Canlan Sports’ seasonal ASHL Tournaments and Youth Hockey League programming; and
• Becoming a member of the sports complex management team, with the ability to maintain a flexible work schedule that includes a combination of daytime, evening, and weekend work.

Key Relationships

This individual will build strategic relationships with others to advance the success of Canlan Sports organization as a whole.

• Conveners, Referees, Timekeepers
• Sports Complex General Managers
• Product Manager, Leagues and Adult Tournaments
• Product Manager, Youth Tournaments
• Additional Sports Complex Team Members
• Additional League and Tournament Managers

Qualifications And Education

• Diploma or Degree in Sports, Business, Recreation, or Facility Management or a combination of relevant work experience and education.
• Experience managing a hockey league or working in a league programming environment.
• Completion of any relevant certificate programs may be considered an asset.
• Proof of valid certifications listed above is required

Abilities, Attributes And Experience

• Three (3) to Five (5) years of successful experience in a sports related business in a supervisory position.
• Demonstrated computer and technology skills (e.g. Microsoft Office, Stats Programs, CRM)
• Knowledge and understanding of marketing and communications campaigns would be considered an asset.
• Strong, demonstrated knowledge of hockey leagues, tournaments, operating procedures, and best practices
• Proven ability to multi-task and balance priorities in a fast-paced environment.
• Diligent communicator who’s able to leverage e-mail, internal channels (e.g. Microsoft Teams), and phone calls to connect with internal and external stakeholders.
• Creative and innovative approach to product execution and future growth opportunities.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.
Canlan Sports

This is a Hybrid position.

As an UHNW Team Manager, your team of experts will be assisting some of our most important members at Ten. This group of UHNW members includes top entrepreneurs, leaders in the worlds of business, sport, and entertainment, and ultimately the most valued customers of our corporate clients. You and your team will be expected to grow and retain their loyalty, delivering World Class service and exceeding expectations for this highly significant and expectant group of members, ensuring every individual is able to truly live their life x Ten.

When leading your diverse team of high performing experts, your strong EQ will help you easily build strong relationships and actively nurture and promote a team culture of inclusivity, high performance and radical interdependence across their different specialisms, cultures and locations. You will instinctively assist and empower them to deliver the seamless, tailored, valued and responsive experience required every time, by proactively removing barriers to their success. Your excellent instincts for when to best guide, coach and train individuals will be invaluable for you, as will your clear appreciation that seeking to understand will usually be the key, as often your team will hold the expertise you may not.

You will have a strong personal desire to consistently exceed your own key performance indicators and in furthering your own development, being determined to succeed and eager to take on the next challenge – or add the next set of skills to your already formidable arsenal. Similarly, you will be strongly invested in keeping a keen and intimate understanding of our Elevated service offering, using your initiative and enjoying collaboration with both colleagues and your team, to promote creative refinement and ongoing improvement to maximise every opportunity.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20 offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Key Responsibilities:

Team Leadership

• To lead a team of high performing UHNW Lifestyle Managers, in line with the team led luxury service and Vision
• To effectively use EQ to get the best from strong personalities, while also having the ability to self-challenge and collaborate effectively with colleagues on best practice
• To actively promote radical interdependence and a strong team culture through all possible touchpoints, including ensuring active participation from all in meetings and team building activities

• To ensure member interactions from your team are consistently in a Trusted Lifestyle Manager manner

Personal Management and Development

• To ensure you effectively manage your time and workload, assisting your team for them to effectively World Class service within expected deadlines and exceed key performance indicators

• To have strong accountability for your own performance, keeping an awareness of your own strengths and building on opportunities for you to improve
• To have a desire for personal development, with a passion for further learning and growth

Specialist Knowledge and Service

• To engage with key developments and updates within each specialist field, further developing your existing knowledge and creating a clear understanding of how to add value on all requests

• To actively take part in specialist team activities and events, to improve your expertise in each field
• To understand dissatisfaction, the drivers and how we can solve these, providing feedback and using initiative to address trends and improve our service long term

Requirements

Skills & Qualifications

• You will need to be based in Las Vegas or New York
• Must have 5 yrs previous management experience within a luxury brand
• Have a ‘can do, will do’ mindset, using initiative to get whatever is needed done and creatively solve problems, even when faced with ambiguity, uncertainty, and change
• Have a deep sense of empathy and ability to connect and build trust with both colleagues and members
• Have a high level of natural ownership can be proven in everything you do; it all counts to you – and you finish what you start
• Be able to work within/handle pressure situations and possess strong resilience skills
• Be passionate about VIP customer experience, with exceptional verbal and written communication skills

• Have a proven track record of leading successful teams within a VIP, luxury or HNWI setting

Benefits

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

Our people are at the heart of the business, and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Below are some of our benefits outside of Medical, Dental and Vision benefits.

• Aside from regular Medical, Dental, Vision, and others we have other benefits listed below:
• Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
• 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
• 3 extra float days after 2 years of work.
• Sabbatical every 5 yrs. of work.
• Tuition reimbursement
• Full catalog of learning modules that cover a wide range of categories. for personal and professional development
• Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits
• IATA card after 90 days which gives access to travel discounts
• Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
• Working Holidays: Ability to work from any of our 23 global offices for a short period of time.

Ten Lifestyle Group

Job Purpose:

This position is responsible for supporting the Company’s customers by leading a team of agents to support, retain, and up-sell the company’s entertainment and communication products. The team must understand the customer’s needs and provide a solution from the product lines that best fit.

The candidate will utilize their product/pricing/technical knowledge to identify and solve challenges for our customers online by responding to customer inquiries via chat, phone, social media, and email. The manager must have professional and clear written communication skills with the ability to build rapport with a customer quickly online to achieve individual and team goals. The Call Center Operations Support Manager must set high-performance standards for self, the Executive Care, Social Media, Construction Management, and Chat teams by embodying the values of the Company.

Essential Functions:

• Answer multiple chat and email queries simultaneously with a focus on customer support
• Provide customer service and technical support for existing customers (e.g., status of pending orders, product education, billing help, and technical support)
• Answer technical troubleshooting inquiries and re-route complex issues to the help desk and upper management
• Ability to multitask: enter user information into multiple systems, view multiple screens and systems, and place orders while chatting concurrently
• Effective coaching, delegation, team building, championing change
• Responsible for the overall management, supervision, and operation of the Executive Care, Social Media, Construction Management, and Chat Support teams
• Build trusting relationships, inspire and motivate members of the team to achieve individual and team goals

Education:

• Four years of College resulting in a Bachelor’s Degree or equivalent preferred

Experience:

• 2-3 year work experience in a sales/support environment with preferably one year of online chat experience
• Experience with LivePerson a plus
• Previous sales/support experience in a similar role, preferably with chat
• Extensive Customer Experience skills focused on resolving and retaining customers, making solid business decisions, and cross-training throughout the organization

Special Knowledge, Skills, and Abilities:

• Professional and clear written communication skills
• Must be able to type 45-60 wpm while maintaining both grammatical and spelling accuracy
• Ability to maintain a conversational and polite tone consistently over chat and email
• Results and deadline-driven
• Ability to work independently with little direction and multi-task while being productive
• Ability to work collaboratively with cross-functional team members to meet objectives

Supervisory Responsibilities:

Leads work teams (assigns, coordinates, and checks work) for employees performing similar work

Miscellaneous:

Flexibility required to work nights, weekends, and holidays as required

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.

altafiber

We are looking for a highly motivated, creative, customer focused leader to join our team as Conference Planning Manager. To be successful in this role, this individual must be self-motivated, demonstrate a thorough knowledge of event execution, food and beverage and space optimization to drive conference revenue.. The Conference Planning Manager will work closely with the conference services team with a hands-on approach providing exceptional support and customer service to hotel and conference center guests and meeting planners.

BASIC FUNCTION: Plans, coordinates and ensures execution of all corporate group related events.  The Planning Manager will act as the primary liaison between the client and the staff of the property while focusing on the client’s expectations. They are role models and hold employees accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.

WORK SCHEDULE:  Schedule varies based on client needs and business demands.

QUALIFICATIONS: High School Diploma or equivalent; minimum 2 years experience in hotel, convention/conference center, preferably in conference services department.  Knowledge of meeting room set-up styles, and audio-visual; computer knowledge of Microsoft Office and Delphi; excellent verbal and written communication skills; excellent organization skills.

ESSENTIAL FUNCTIONS:

• Plans and ensures execution of group events to include but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, billing, special needs, special events, on/off-site entertainment, transportation.
• Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property to best promote the effective utilization of the property.
• Promote the use of the property’s ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements
• Promote the property in arranging and conducting site visits by key personnel of assigned accounts for the purpose of planning, organization and coordinating of all meeting needs and requirements.
• Follow proper channels when seeking authorization for special rates, concessions, discounts, etc.,
• Ensures group billing is accurate.
• Review distribution of in-house reports to ensure consistency and completeness of information.
• Attends weekly designated meetings.
• Communicates effectively verbally and in writing with clients in a timely manner.
• Communicates effectively verbally and in writing all details of events to appropriate personnel in a timely manner.
• Enhances group events and department profitability by using up-selling techniques.
• Communicates frequently with group contact and attendees to ensure expectations are met or exceeded.
• Coordinates vendors, obtains quotes, client contracts etc.
• Takes a proactive approach toward client satisfaction.
• Responds to all client evaluations rated fair or poor.
• Performs some administrative tasks to include distribution of event orders, reports, posting charges, etc.
• Follow grooming standards maintaining a professional image in dress and mannerisms.

MARGINAL FUNCTIONS:  Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.

ENVIRONMENT:   Please refer to the Position Analysis/Specifications for details.

Pyramid Global Hospitality

Skills Required

❏     2+ Years of Restaurant/Hospitality Experience

❏     Proficient in Managing of Cost of Goods Sold + Labor

❏     Ability to Lead a Team to Create a Memorable Guest Experience

❏     True Leadership Capabilities

Job Description:

The Operations Manager is tasked with leading a team and managing multiple areas in a fast-paced work environment. In addition, the Operations Manager is responsible for making decisions in a timely manner, understanding and achieving financial goals, and leading their team to work in a collaborative effort to exceed guest expectations.

Operations Manager Qualifications:

●     21 years + of age

●     Experience and understanding of managing cost of goods sold and labor management

●     The ability to oversee all aspects of the business – from the smallest details to the big picture

●     Experience maintaining an exceptional guest focused environment

What will you be doing on a daily basis?

●     Developing and leading a team of 30-40 hourly team members to exceed guests expectations

●     Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management

●     Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions

●     Interacting with guest service focused team members in areas of recruiting, hiring, coaching, training and contentious professional development

●     Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

●     Embracing teamwork while leading others to do the same

Why should you join our team as an operations manager?

Main Event Entertainment is a fast growing, high quality organization looking to hire career minded individuals. You will have the opportunity to manage and lead a large team utilizing all your past experience and skills. We value all of our team members ideas and truly practice the “Run It Like You Own It” core value giving you the inspiration to be the best in the industry.

Testimonial:

“Turning misery into magic” is a term I was told when I started in management. This means helping a guest turn an experience that is not going too well into something they can remember and love for all time. I’m always looking to help our guests have fun. I started at Main Event as Team Service Host and Bowl Desk Attendant and I am now an Operations Manager. My favorite benefit is the ability to grow within the company.” — V. H., Operations Manager, Texas

“I’ve worked here on and off since I was 16 years old! What has kept me here is the environment being such a great place to work in. I enjoy the paid-time off, the 401k, and the bonus incentives. I would advise any new manager to embrace all it has to offer; it is a different kind of beast if you are not from the FEC world and it takes some time to master, but once you do it is really a rewarding career.” – P. B., Operations Manager, Georgia

Main Event

Position: Director of Events and Operations Manager

Company: WickedBall Chicago

Step into the Spotlight at WickedBall Chicago!

*Please read in detail! Candidates who do not submit answers will be ignored.

Are you ready to be the maestro of merriment, the captain of celebrations, and the orchestrator of outstanding events? WickedBall Chicago is scouting for a dynamic Director of Events and Operations Manager to steer our ship of fun and festivities.

About Us:WickedBall Chicago is not just another entertainment venue. We’re the pulse of Bubble Soccer, Archery Tag, Nerf Battles, Laser Tag, and Dodgeball. We’re the place where adrenaline meets laughter, where every day is a new adventure, and where YOU get to be at the helm of it all.

Your Role:As our Director of Events and Operations Manager, you’ll be the heartbeat of our operations, ensuring that every event is a raving success and every client experience is unparalleled. You’ll be the visionary guiding us to new horizons, the strategist behind our growth, and the leader inspiring our team.

Your Mission:

• Elevate Company Revenue: Dive into new business waters, expanding our reach and making waves in new territories.
• Champion Client Relationships: Be the face and voice that our clients adore, ensuring they’re always greeted with warmth and professionalism.
• Lead Marketing Magic: Craft and execute marketing strategies that captivate and convert.
• Direct Event Extravaganzas: Ensure every WickedBall event is a masterclass in fun and flawless execution.
• Drive Sales Success: Collaborate, strategize, and smash those targets, celebrating every win with the team.
• Manage our CRM System: Ensure every interaction is recorded, every lead is pursued, and every client feels valued.

What’s in it for You?At WickedBall, we believe in rewarding passion, drive, and results. Enjoy a competitive base salary, an enticing commission structure, and the chance to earn bonuses. With a starting salary of $40,000, plus commissions and bonuses, your hard work will truly pay off! You will receive commissions from ALL revenue the business generates!

Who We’re Looking For:You’re a dynamic leader with an entrepreneurial flair. You’ve got a history of managing teams, a passion for events, and an eye for detail. Sales and event management are your playgrounds, and you’re always up for a challenge. You’re ready to roll up your sleeves, lead from the front, and have a blast while doing it!

Essentials:

• A stellar driving record.
• Ability to lift at least 50 lbs.
• Flexibility to work during peak times, including weekends.
• Energetic and Positive attitude and personality.
• Great work ethic

Join Us!If you’re ready to embark on an exhilarating journey, to be the face of fun, and to lead a team towards new heights of success, WickedBall Chicago is your stage. We’re eager to meet the next star of our show. Could it be you? Reach out, and let’s make magic together!

Job Type: Full-time

Salary: $40,000.00per year + Additional $15,000-$30,000 ( Commissions, bonuses, tips) No cap on earnings!

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

• Management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person

WickedBallChicago