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Position: Director of Guest Experience
Reports to: Chief Experience Officer
Level: Director
Classification: Exempt, Full-Time
Direct Reports: Two + Oversees a vendor partner
Benefits: Full Museum benefits
Schedule: M-F 9-5; non-standard including evenings and weekends
Salary: Minimum starting salary $105,000 annually, or commensurate with experience
Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.
The DMA will:
- Place art and our diverse communities at the center around which all activities radiate.
- Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
- Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.
Scope of the Position:
The Director of Guest Experience (DGX) is a key museum leader responsible for ensuring a welcoming and positive experience for all museum guests. The DGX is directly responsible for envisioning and executing a unified, “guest first” approach for all aspects of customer service related to public admissions at the Dallas Museum of Art, totaling nearly 400,000 annual guests. The DGX directly manages two key revenue-generating teams: Guest Services, the team responsible for exhibition ticket sales; and the Museum Store, our retail division. In addition, the DGX is the day-to-day operational management partner for our onsite café and special events vendor, SodexoLive. The DGX will work closely with all revenue-generating teams across the museum to monitor and maximize effectiveness. Additionally, the DGX will provide training and direction for all teams that must interact with the public with the end goal of growing our audiences and effectively engaging our community.
Duties and Responsibilities:
- Manages operational oversight of three guest service areas: tickets sales/customer service, museum store, and our café and external events
- Directly supervises the Assistant Manager, Guest Services, and Museum Store Director
- Directly manages the operational partnership with our café/events vendor, SodexoLive
- Develops and implements a “guest first” customer service plan, including creating departmental systems, procedures, and practices to ensure a premier experience for all guests to the DMA
- Oversees implementation of effective front-line sales efforts; ticketing/membership promotions and partnership activations
- Collaborates with staff to ensure delivery of monthly reports on guest attendance
- Updates and implements proper standards for guest interaction to include review of staff uniforms, customer service procedures, and adherence to DMA standards
- Communicates regularly with other departments to ensure operational awareness of all Guest Experience functions
- Develops and documents policies and procedures for departmental staff, ensuring compliance department-wide
- Defines performance standards and completes performance evaluations in compliance with museum standards
- Establishes and executes procedural and programmatic “guest-first” training(s) for all public-facing teams cross-departmentally (gallery attendants, parking attendants, etc.) to ensure a positive experience for staff, volunteers, and guests
- Addresses and resolves guests’ needs, concerns, and complaints, assuring they are settled in a positive, timely, and appropriate manner
- Establishes and tracks multiple departmental budgets and annual work plans, adhering to accounting department standards
- Champions and acts as an ambassador of the institution’s customer service philosophy and training programs
- Collaborates closely with colleagues interdepartmentally to ensure that departmental and institutional goals are met
- Provides system administration of the museum ticketing system, as well as training for guest services staff and new hires
- Anticipates any needs and opportunities that may arise in a fast-changing environment
- Identifies, troubleshoots, and recommends cost-effective solutions
- Other duties as identified and assigned
Guest Services
- Acts as point person for the Experience Team for all promotional activations dealing with guest interaction
- Collaborates with other museum departments, and in close collaboration with the Evaluator, crafts and implements guest surveys and feedback forms
- Collects relevant and timely metrics to support measurement and understanding of museum goals and strategic priorities
Ticketing/Sales & Group Services
- Creates and implements a group sales plan
- Collaborates with Finance department to study, develop and oversee ticketing projections and trends
- Creates and implements guidelines and standards for special interest group tours, as distinct from educational group tours, including creating a plan for ticketing, staffing logistics, reception area standards, and workshop facilitation
- Work with Development to encourage and increase onsite membership sales and initiatives among all guest-facing staff
Museum Store
- Oversees Store Director to develop a vision for both onsite and e-commerce retail at the museum and build strategies and support systems to accomplish long-range goals, improved merchandising, and revenue maximization
- Oversee execution of institutional strategies to support museum shop goals, both financial and programmatic
Café/Rentals
- Oversees vendor to develop a vision and plan to build strategies and support systems to accomplish long-range goals, impeccable service & experience and revenue maximization
Requirements
Education, Experience, and Certification:
- Bachelors Degree preferred
- 8-10 years of progressively responsible experience in customer service or hospitality management
- Cultural institution, hospitality, sports/entertainment experience preferred
- Previous museum experience strongly preferred
- Proficiency in ticketing software (ETix, Salesforce, or Tessitura) preferred
Key Qualifications:
- Strong interpersonal skills
- Enthusiastic, outgoing, positive and friendly attitude
- Excellent leadership and organizational skills
- Ability to prioritize tasks effectively and work in a fast-paced, deadline driven environment
- Very strong communications skills (written and verbal)
- Proficient in all MS Office suite products
- Ability to lead and inspire large teams
- Demonstrated ability to work effectively and courteously with the public
- Ability to sit and stand for extended periods of time
- Ability to occasionally bend, stoop, or lift items
Our Core Values
Act with Integrity: We are honest and ethical.
Build Inclusivity: We create spaces where everyone can feel like they belong.
Communicate Respectfully: We listen intentionally and advocate for diverse perspectives.
Embrace and Drive Change: We are innovative, creative, and solutions driven.
Foster Connections: We collaborate around shared goals.
Maintain Balance: We encourage ourselves and each other to reflect and recharge.
Remain Curious: We pursue personal and professional learning.
Equity, Diversity, and Inclusion
The Dallas Museum of Art fosters equity, celebrates diversity, and supports inclusion. We acknowledge that diverse backgrounds and voices of visitors, volunteers, trustees, staff, and communities represented in the collection make us stronger and better equipped to make positive impacts locally, nationally, and internationally.
Equity
Society’s historical legacies and systemic barriers have created disparities in the communities we serve. Knowing this, we strive to expand and enhance arts opportunities for all.
Diversity
Many factors—including but not limited to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, veteran status, disability, genetics, economic backgrounds, and experiences—make individuals and groups unique. Our goal is to ensure visitors, volunteers, trustees, staff, and collections reflect this diversity.
Inclusion
We commit to listening to and learning from diverse voices and perspectives. We create a vibrant and accessible social space that encourages dialogue and the exchange of ideas through arts and culture.
EOE
The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Dallas Museum of Art
Teamwork makes the stream work.
Roku Is Changing How The World Watches TV
Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About The Team
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in Data Science and diving deep into the economics of our business.
This role is right for you if you value impact. You will be leading a team that researches and solves complex AI problems, and then works closely with Machine Learning engineers to automate this process to prove it out at scale. You will influence the direction of Roku’s strategic goals, question the inherent assumptions in our thinking, and define business objectives in an innovative and encouraging environment.
The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
About the role
The Senior Manager of Data Science is responsible for managing and developing an incredible team of Data Scientists creating algorithms to power Roku’s platform. This is a high visibility role that will report to and support the Senior Director of Data Science.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What You’ll Be Doing
- Partner with product, engineering and analytics teams to drive the use of Data Science across Roku’s business
- Hire and develop a team of exceptional Data Scientists to
- Dive into data, clean it up, and interpret insights that can be used to improve business and product performance
- Develop best-in-class algorithms to improve product and business outcomes
- Run live experiments to prototype the improvements and prove their efficacy
- Work cross-functionally with engineering and product management teams to deploy Data Science products
- Provide expert consultative assistance to other teams in the company, including data scientists working in other areas of Roku’s stack
- Contribute to the technical vision of the Data Science team
- Deliver presentations to clearly and effectively communicate findings to stakeholders and executive leadership
- Be a thought leader, brainstorm partner and sounding board for all collaborators
We’re excited if you have
- 8+ years relevant experience with Data Science in tech, advertising or entertainment sectors
- 8+ years of experience building and leading Data Science teams including formal supervisory duties
- Proven experience in driving projects from start to finish, while driving impact
- Proven track record of thriving with ambiguity
- Excellent understanding of algorithms and data structures for optimization
- Expert user of Big Data technologies/platforms, statistical platforms and data visualization tools, advanced SQL skills, hands-on experience with machine learning, predictive modeling and statistical analysis techniques
- Experience with deep-learning algorithms; fluent in Python, R, Hive
- Communication and presentation experience with proven track record of using insights to influence executives and colleagues
- Proven track record of partnering closely with data and engineering teams
- Advanced degree in Statistics, Applied Math, Machine Learning, Comp Sci., etc.
- Good culture fit and excellent team player
- Knowledge of latest open standards and web technologies and how they can be used effectively
- Ability to decompose complex problems into manageable units of work
- Excellent verbal and written communication skills
- Self-motivated individual who takes ownership
- Positive attitude
- Non-political
- Results oriented
- Practical
- Hands on and team oriented
- Desire to win in a highly competitive environment
- Ability to adjust plan and react as needed
- College degree in Computer Science or equivalent
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company’s success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you’ll be part of a company that’s changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn’t real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we’ve grown, visit https://www.weareroku.com/factsheet.
Roku Inc.
We are booking Male & Female Models this year for SXSW
Austin, TX, on March 11-12
HIS STORY: THE MUSICAL
The Broadway Tent at Grandscape
Dallas-Fort Worth, TX
NON-UNION
Venue: The Broadway Tent at Grandscape
Rehearsals begin: on April 3, 2023
Performances start: May 5, 2023
Open-Ended Run. Approx. 8 performances/week.
Rehearsal Salary: $700/week, most favored nations.
Performance Salary: $800/week + pro-rata share with the company of 1% NAGBOR royalty on weeks above breakeven, most favored nations.
Benefits: Health/vision/dental package will be offered 90 days into employment. The contract will also include provisions for paid vacation weeks, sick leave, bereavement leave, and personal days.
Housing: Housing in the DFW area and per diem will be provided for the role of JESUS.
ABOUT HIS STORY:
Bringing an iconic story into the third millennium with contemporary vernacular and perspective, HIS STORY engages the essential struggles of our global humanity. In a poor small town in the Holy Land, a humble yet hopeful teen girl pleads with God to send the Messiah and establish a kingdom of hope and justice. God hears Mary’s prayers and sends an angel to give her a mission: to bear the promised savior. Thus this virgin brings Jesus into the world, while her boyfriend Joe doesn’t know quite what to think. Fast forward thirty years. Common-man-from-a-sketchy-family Jesus arrives in the big city, upending the traditional kingly expectation of the Messiah. He performs “miracles” and speaks great wisdom but chooses friends from the dregs of society and hangs out in the wrong part of town. Mocked by the Man, he is adored by the People.
NOTE: We are looking to cast strong, contemporary voices. ALL ethnicities are welcomed and encouraged to audition. Every effort will be made to have a cast that is reflective of the world we live in about racial diversity and gender identification.
STILL SEEKING – ROLE OF JESUS
JESUS – 18-30s male-identifying. Our charismatic star. Strong tenor to A4. Housing in the DFW area and per diem will be provided for the role of JESUS.
Casting TWO-YEAR-OLD BOY
For Paramount+ series filming in Ft. Worth area
Seeking:
– Black male approx. 18 mos. to 2 years old to match actors:
Lauren E. Banks (City on A Hil) & David Oyelowo (Selma)
The character will be needed on set multiple days from Mid-March thru May.
The minimum pay rate is estimated as 3k but may be adjusted if multiple children are cast to share the work load.
Only Texas residents will be considered.
AUDITIONS FOR TV COMMERCIAL
We’re looking for real people to discuss their electrical service and how they shop for an electrical service provider. It’s interview style: sit in a chair, talk to us, and answer questions. It’s that simple.
WHO WE’RE LOOKING FOR:
– Real people
– Spanish speakers
– All ages
– English speakers
– All ethnicities
– Bilingual… YES!
– All shapes and sizes
– People with personality
We want to see you!
AUDITION & SHOOT INFO / PAYMENT DETAILS:
SHOOT DATE: March 2,2023 – 2-3hrs s al that’s needed.
LOCATION: Lubbock, TX
PAYMENT: $587 (guaranteed if you’re selected for the commercial)
$1174 f you make the final edit
$1761 TOTAL – if you make the final edit
We are hiring the most innovative talent in the world to develop and deliver IoT compute solutions that solve the industry’s toughest problems in the most effective ways. You will work alongside top-notch marketing and technical teams, dedicated to delivering significant advantages in performance, low power, security, and connectivity. You will hold a key and influential role in the evolution of the IoT and edge processing revolutions. Apply today!
In your new role you will:
- Develop and drive differentiated product business plans with target markets, customers, applications, partners and relevant go-to-market strategies to create IoT processor solutions that matter for problems that matter
- Define and drive development of whole hardware/software solutions that are easy to use and leverage scalable ecosystems to support product development and growth with target customers of any size.
- Translate customer needs into use case and technical requirements for R&D
- Manage products throughout the entire product lifecycle including strategic and tactical activities such as product definition, promotion, collateral generation and customer support
- Develop and communicate a deep understanding of the markets, customers and technical requirements to drive commercial success
- Collaborate with sales, business development, engineering, project management and corporate marketing teams to guide product execution, priorities and delivery.
- Work closely with global sales to engage customers and design in IoT solutions
- Develop and deliver marketing content including competitive positioning, product updates, sales trainings, webinars, whitepapers, etc.
- Drive product launches, marketing activities, sales enablement and product training
- Periodic domestic and international travel required to our global sites and key customers in North America, Europe and Asia
You are best equipped for this task if you have:
- 10+ years of experience in microcontroller or microprocessor product marketing or engineering role
- Proven track record of defining and delivering successful products to market
- Solid understanding and proven track record of product marketing and product definition processes
- Strong knowledge of embedded systems, including software and tools
- Strong understanding of market and competition for processors and connectivity solutions
- Exceptional communication and presentation skills
- Ability to motivate and excite people and influence customers and internal stakeholders
- Self-driving, self-motivated, enthusiastic, dynamic, adaptable, organized with attention to detail
- Master’s/Bachelor’s in Electrical Engineering, Computer Science (or equivalent), MBA preferred
The Connected Secure Systems (CSS) segment offers comprehensive systems for a secure, networked world with a portfolio built around reliable, trendsetting microcontrollers as well as wireless connectivity and security solutions. Over the past decades, CSS has developed microcontroller, Wi-Fi, Bluetooth and combined connectivity solutions (known as connectivity combos) and hardware-based security technologies. The products are used in a broad range of applications: from consumer electronics, IoT and home appliances to IT equipment, cloud security and networked cars all the way to credit and debit cards, electronic passports and IDs. With its leading technologies in the areas of computing, connectivity and security, CSS makes a decisive contribution to protecting today’s and tomorrow’s networked systems.
Click here for more information about working at CSS with interesting employee and management insights and an overview with more #CSSDreamJobs. Infineon is a world leader in semiconductor solutions. We make life easier, safer, and greener – with technology that achieves more, consumes less and is accessible to everyone. Our solutions for efficient energy management, smart mobility, and secure, seamless communications link the real and the digital world.
At Infineon we are a compassionate, confident, and pioneering group of individuals who are daring to dive into the world’s biggest challenges with imagination and an open-mind. We come from different backgrounds with varying levels of expertise, yet we respect one another as equals. We recognize that there are big challenges ahead for our planet—we’re compelled and excited to join the quest for a better future, and we hope you are too!
This position not quite right for you? Check out other opportunities to help shape the future with us: Americas Career Landing Page
Part of your life. Part of tomorrow.
Infineon Technologies Americas Corp., is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the Talent Network by phone at (408) 503-2194.
Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check and drug test, and signing all your on-boarding documents .
In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon’s ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon’s sole discretion.
IMPORTANT NOTICE:
Infineon is requiring all new U.S. employees and contractors to be fully vaccinated against COVID-19. Full vaccination is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.
Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates.
Infineon Technologies
Summary
The Digital Product Manager is responsible for the ongoing strategy development of new and existing capabilities of digital products. Partners with business stakeholders and the project management team to create product-focused content that enhances the customer experience. This role requires the ability to build relationships with business stakeholders and to represent their strategy in the form of a product roadmap to help prioritize the efforts across the enterprise.
Essential Duties and Responsibilities include the following and other related duties may be assigned:
- Provides end-to-end/holistic view of how specific business processes and internal system configurations impact that experience.
- Perform market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap and execute roadmap to deliver the best-in-class digital experiences.
- Leverage data and an understanding of the business to ensure new and existing digital products manage risk while providing our customers a great digital experience.
- Make recommendations for product strategies that are linked to business strategies and reflect awareness of the market.
- Manage multiple initiatives that are at different stages in the development lifecycle at a single time.
- Analyze past enhancements and create testing plans to optimize experiences.
- Represent the customer / stakeholders needs and requirements to drive feature implementation and development with associated technology teams.
- Stay current with developing technologies, market changes and compliance landscape to enhance the strategic journey
- Map needs with target markets and analyze the market segments to actively pursue.
- Define the archetypical users of your products or services.
- Develop and drive the Product Roadmap to enhance and augment the business KPIs.
- Provide input into business case documentation.
- Create product-focused content for business proposals.
- Assist with product integrations from start to finish to ensure they meet business needs and fulfill business, reporting and scalability requirements.
- Use analytics to monitor product KPIs and ensure success metrics are being met.
- Identify opportunities for testing and product enhancements based on results.
- Complies with all company and departmental policies and procedures.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
- Design – Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; demonstrates attention to detail.
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason, even when dealing with emotional topics.
- Technical Skills – Strives to build knowledge and skills, shares expertise with others.
- Customer Service – Ability to understand and responds promptly to customer needs.
- Interpersonal Skills – Maintains confidentiality; remains open to others’ ideas and tries new things.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Written Communication – Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
- Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives.
- Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
- Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
- Leadership – Exhibits confidence in self and others; effectively influences actions and opinions of others.
- Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
- Ethics – Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values.
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.
- Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles. Must be a self-starter.
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks; develops realistic action plans.
- Professionalism – Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; follows through on commitments.
- Adaptability – Manages competing demands; able to deal with frequent change, delays, or unexpected events.
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative – Asks for and offers help when needed.
- Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Bachelor’s degree in Business, Marketing, Engineering, Communications, or a related field. 3+ years’ experience in enabling digital processes, executing strategic roadmaps, and operating within a project environment or equivalent combination of education and work-related experience.
Language Skills: Ability to analyze and interpret technical procedures. Must have the ability to write reports, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Mathematical Skills: Demonstrated ability to translate data into quantifiable actions/deliverables. Working experience identifying KPI’s and other analytics to measure product value.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have advanced skills in MS Office, familiarity with digital help tools, experience with project management software a plus.
Product Design: Working experience in design, development, and implementation of product plans. Working experience in full product lifecycle methodologies. Working knowledge of Product specialty/job area, principles, concepts, and practices.
Other Skills: Working experience in creating, prioritizing, and recommending epics and features. Experience conducting competitive research and analysis. Demonstrated experience in a collaborative, cross-function team environment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
Stellantis Financial Services US
Principal Product Manager – Omnis Security
NETSCOUT Omnis Security is an advanced network detection and response platform that provides the scale, scope, and consistency required to secure today’s digital infrastructure.
The Opportunity
We are looking for a Principal Product Manager who will collaborate with engineering and cross functional teams to drive the Omnis Security products to market, providing sales support during deal development and triage before and after fulfillment, and working with customers and security experts to develop and improve Omnis Security products to deal with an ever-changing threat landscape.
You will serve in a technical product expert role – requiring a strong background in security, networking, and cloud as well as experience working with engineering teams, translating market needs into product requirements, the ability to identify operational efficiencies, and interfacing with internal stakeholders, account teams, customers, and technology partners.
About The Team
You will work with a broad array of senior leadership and sales teams, technical and non-tech stakeholders – for developing product vision, roadmap, requirements, technical design to architecture and all the way through product development and commercialization. You will have visibility at the highest levels of NETSCOUT’s leadership team, and work on our most strategic future initiatives.
What You’ll Do
- Work closely with leadership and cross-functional teams to develop and deliver innovative enterprise security solutions.
- Define the long-term product strategy and vision for Omnis Security products, leveraging new technologies to deliver features to our customers, thinking big for continuous product enhancements with new ideas.
- Drive customer experience design, product roadmap, feature requirement definitions, and prioritization by understanding ever changing security market landscape, customer feedback and their key pain points.
- Helping shepherd new commercial offerings into production, including developing SKUs, pricing, marketing collaterals, competitor analysis and back-end processes support.
What You Need To Succeed
- BS in Computer Science or Engineering degree required
- 10+ years of product management, technical marketing, sales engineering experience preferred
- 5+ years of experience in enterprise and cloud security product management and commercialization
- NDR, EDR and XDR Domain knowledge with enterprise and cloud security, SOC workflows, threat detection & incident response use cases
- Great communication skills and experience working across sales, engineering, support, partners, and end customers
- Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced, creative environment
- Detailed, creative thinker, be able to learn new things deeply and quickly, and combine with existing knowledge to drive analysis and fact-driven decisions
- Ability to work independently with minimal supervision as well as in a collaborative ‘influencer’ role
Location: Must work in one of these Netscout offices – San Jose, CA; Allen, TX; Westford, MA. (This is not a remote position and will be required to be in the office to collaborate with the team daily)
About NETSCOUT Systems, Inc.
NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) is a market leader in real-time network performance management and cybersecurity solutions for today’s most demanding carrier, enterprise, and government networks. We provide real-time, pervasive visibility, and insights customers need to accelerate, and secure their digital transformation.
Our mission is protecting the global leaders of industry from the risks of disruption, allowing them to solve their most challenging network performance and security problems, ensuring the connected world runs safely and smoothly. The connected world is only as strong as the people who protect it. NETSCOUT Guardians are an elite force of trailblazers, innovators, and problem solvers who take on the responsibility of tackling the world’s most pressing network challenges.
Headquartered in Westford, Massachusetts, NETSCOUT has approximately 2,300 employees and offices across the globe. NETSCOUT serves the Global 5000 enterprise community as well as government agencies and telecommunications service providers. We’re looking for exceptional talent to join our team and help change the world.
Life at NETSCOUT has been built on the culture of collaboration and diversity, we want all our employees to feel appreciated and valued. These words are the life and soul of our company. We’re passionate about creating an inclusive workplace.
To find out more about working for NETSCOUNT see below link:
https://www.netscout.com/company/be-a-guardian
Additional Information:
The people behind our products are responsible for our company’s success, and we take your career ambitions seriously. At NETSCOUT you’ll enjoy a competitive compensation plus a benefits package working alongside some fantastic people who generally care.
Our Recruitment process is designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
NETSCOUT Systems, Inc. is an EEO/Affirmative Action Employer.
NETSCOUT
Who We Are:
At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.
Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.
And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Auctane’s Values
The Customer is our mission.
Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.
We work with the best people.
We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.
We only play offense.
We’re on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly.
We expect exceptional outcomes.
We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.
We are direct and authentic.
We have a genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated – openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.
About The Role:
The Auctane marketing team is seeking a highly skilled Campaigns leader who will be responsible for leading a cross-functional team in building the global integrated marketing demand strategy for our portfolio to drive new business and grow our customer base. The Campaigns Director will lead Auctane in building and planning a set of high-impact and innovative campaigns that attract prospects and buyers aligned with their paths to purchase in the buyers’ journeys. This role leads a campaigns team and works closely with cross-functional teams, including Brand Managers, Partner Marketing, Performance Marketing, Events Marketing, Marketing Operations, Creative Services, and Sales teams.
Primary Objectives:
- Develop the transformation plan that accelerates our journey to becoming a world-class demand generation engine
- Lead a campaigns team, overseeing planning, execution and performance
- Work closely with senior sales leadership and Brand Managers to understand business objectives and translate those into impactful campaigns. Partner closely with regional marketing teams to support their GTM and pipeline objectives
- Develop, document and present global demand generation and branding campaigns plans that show alignment between tops down (revenue) and bottoms-up (trials/demo requests) goals
- Design and execute integrated global marketing campaigns across channels including email, social media, digital (paid search, display, retargeting), content syndication, TV, audio, events, and partnerships using a budget provided by the product Brand Managers and with the support of channel managers
- Strengthen lead scoring, email and nurture programs to expedite opportunity creation, pipeline acceleration, increase win rate, and closed-won revenue through highly impactful content and campaigns
What You’ll Be Doing:
- Be the leader for Auctane in the implementation of industry best practices for B2B and B2C demand generation and awareness through fully integrated marketing campaigns
- Become a marketing subject matter expert on our products including our existing customers, desired target audiences, core positioning, and customer journeys
- Be empowered to take creative risks – trying new strategies, driving a test and learn mentality. Design and implement full-funnel campaign optimization strategies
- Establish data collection and attribution for key demand metrics across the funnel, working closely with our channel managers and data analysts. Manage and optimize discretionary spend
What We Are Looking For:
- Masters Degree in Marketing or MBA desired
- Bachelor’s Degree in Marketing, Business, Computer Science or related field required
- 10+ years of marketing experience with progressively more responsibility; B2B and B2C experience preferred
- People management experience for more than 5 years required
- Proven successes with implementation of industry best practices for fully integrated marketing campaigns
- Demonstration of experience and/or training/certification in content marketing, demand generation, campaign planning and execution, performance marketing, and channel marketing
- Experience with developing and/or managing successful high volume (trials) and ABM strategies
- Strong presentation, written and verbal communications skills; able to communicate conceptually and tactically to executives, peers and team
- Strong tracking and analytical skills, working with tools like Google Analytics, Google Tag Manager, Tableau, Google Data Studio, and similar
- Responsive, strategic, proactive, and hands-on, with strong stakeholder and relationship management skills and a high ability to influence in a matrixed environment
- Ability to translate data and insights into strategy and action plans
- Ability to work in a dynamic, fast paced environment and deliver to deadlines
- Ability to question the status quo, test-and-learn and look for continuous improvement opportunities
What Will Make You Stand Out:
- 10+ years of B2B and B2C marketing experience
- Strong leader; has managed global demand generation campaigns
- Strong project planner; collaborates well with others at all levels
The Tech:
- G-suite
Travel Requirements:
- Less than 5%
Additional Position Duties:
- Sit for prolonged periods of time
- Utilize wrist and hands for a prolonged period of time
- Walk short distances
- Stand for short periods
- Speaking and conversing with others
- Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled
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Auctane


