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Account Manager
Dallas TX and Detroit MI
Responsibilities of an Account manager include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationships with clients. Dedicated to meeting the operational needs of assigned client segments. Familiar with a variety of the field’s concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected.
Roles and Responsibilities
- Be the primary point of contact and build long-term relationships with customers
- Help customers through email, phone, online presentations, screen-share and in person meetings
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
- Onboard resources for client projects
Desired Candidate Profile
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Should have understanding in Managed services & Fixed price projects where the projects were on IT services
- Should have understanding on project delivery & contracts
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Deep digital understanding
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem solving skills
- Understanding of mobile app development, website development, marketing, measurement & analytics, content management and internet technology
- Excellent time and project management skills. You’re always looking to improve inefficient processes
- Keen attention to detail and adherence to deadlines
- Good at Microsoft Office Suite and help desk support software
ConnectedX Inc.