Chicago Casting Calls & Acting Auditions

Our client, a global gifting company, is looking for a fulltime Director of Customer Care to join their team. . The position will directly manage the customer service team providing excellent service while meeting performance targets. The director will understand our evolving customer service needs and prepare our service center for future growth within our family of brands.

Responsibilities:

• Mentor and develop leadership staff.
• Support the training of individual staff to improve service performance.
• Develop, suggest, and create process optimization.
• Manage staff to meet service targets.
• Evaluate and monitor the customer’s experience from site entry through checkout, delivery of order and post order events.
• Create skill-based task allocation to divide tasks by capability and develop skill set leaders.
• Improve the overall customer service experience.
• Improve service efficiency by increasing first contact resolution.
• Implement technology and automation.
• Monitor continuity of service-related messaging throughout all points of contact.
• Create a customer win back strategy.
• Develop a customer satisfaction measurement system.
• Keep up to date on today’s customer expectations and needs.

Qualifications:

• Bachelor’s Degree
• 5-7 years managing an e-commerce online retail customer service contact center
• 10 or more years of experience in customer service
• Experience managing a 24/7 service contact center with variable team members from 50-150
• Excellent verbal and written communication skills
• Strong ability to use data analytics to direct decisions
• Strong knowledge of P&L principles managing a customer center to a budget
• Willing to be hands-on, get into the details to drive issues to resolution
• A “can do” attitude with proven results driven mindset
• An encouraging posture promoting a continuous positive experience
• Experience managing remote direct reports and a 3rd party workforce
• Strong skills in Microsoft Outlook, Word, Excel, and PowerPoint

Please submit your resume for consideration.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Chance Initiative for Hiring.

Fourth Floor

Position: Account-Based Marketing Manager (ABM Manager)

Location: United States (you can be based in any ZS office)

Role Description:

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

“We are seeking an experienced, U.S. based marketing professional to join our US office as an Account-Based Marketing (ABM) Manager. The ABM Manager is responsible for the development, implementation, management and measurement of targeted, account-focused marketing programs and activities with ZS’s top clients”.

The individual will work strategically with industry and account leaders (sales) and various marketing resources to build comprehensive marketing plans which support account-based business goals. These highly customized plans will help strengthen and expand client relationships, drive and accelerate new business and increase loyalty and retention among a targeted set of clients/prospects.

Responsibilities:

Owning and evolving the marketing strategy and direction for the ABM function, including account enablement and general and strategic ABM approaches.

Partnering with executive and account leadership to define and prioritize how to scale ABM to support more accounts across the firm.

Manage and grow the account-based marketing team of 4 in New Delhi and the US, building a repeatable, scalable ABM model across industries.

Understand industry and business drivers facing each account, as well as key initiatives they are focused on and the key stakeholders responsible for them.

Define and manage budget allocation for all account-based marketing programs.

Leverage data and insights to inform client teams of client interest and perceived intent.

Create and execute 1:1 and 1:few integrated marketing campaigns for selected accounts using tactics that include thought leadership, live events, email, webinars, digital advertising, and social networking, among others.

Ensure that all marketing campaigns are aligned with the corporate vision, themes, and brand guidelines.

Partner with the Digital Marketing team to measure the effectiveness of efforts, adjust approach as needed, and scale across the team. Present outcomes to client account teams regularly.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or Business. MBA a plus.
• 15+ years in B2B marketing and solution marketing experience; field marketing or account-based marketing positions preferred
• Proven ability to manage and motivate a growing team. Must have previous management experience.
• Demonstrated skill collaborating with executives within a highly matrixed organization.
• Ability to challenge status quo to ensure marketing strategy always aligns with business strategy.
• Excellent communication skills. Ability to work with cross-functional teams and interact with internal and client executives.
• Solid experience creating and executing integrated marketing campaigns in a B2B environment.
• Ability to gather data/insights from multiple internal and external sources to understand impact across accounts and opportunities.
• Experience with marketing automation and social media monitoring platforms (HubSpot, Marketo, Brandwatch Radian6, 6sense, Demandbase, etc.) a plus.
• Exceptional organizational project and people management skills with attention to detail.
• Flexibility to work across time zones, including early-morning US hours to interact with global team based in India.
• Approximately 20-25% travel, including to India.

ZS

JOB DESCRIPTION

Push business expectations further by joining a diverse team of collaborative individuals with one thing in mind; bridging the gap to customer empowerment. You’ll have the opportunity to influence change within an industry that has served as the backbone of society since the beginning of the industrial revolution. Regal’s Commercial Systems business is fortunate to have a hand in igniting this digital transformation as we apply insights from customer behavior, develop skillful content, and implement constant feedback to enhance a frictionless digital customer experience through a high performing team that will drive us into the future. The Digital Team is seeking talent that will, not only, strategize and execute researched decisions, but also approach each task with determined interest. You’ll have the opportunity to work with emerging technologies, from various mature customer, product, ecommerce technologies to more upcoming machine learning and artificial intelligence applications.

Our team is waiting for the next great addition, reach out today for more information.

This role will support our Commercial Systems division’s overall Digital Customer Experience (DCX) product portfolio with focus on Small-Medium customer growth, 80/20 initiatives to maximize growth on the best fit customers and most profitable products and will also be a key player driving implementation and coordination of digital efforts for profitable growth through enhanced digital customer experience. As a Product Manager you will be responsible to drive the top level strategy, business objectives desired timing, and a vision of solution direction, while also converting strategy and solution vision into the product vision by creating the backlog of epics and user stories. The Product Manager collaborates and is supported by business analysts, designers and technical architects who will capture detailed requirements and manage the development process.

KEY RESPONSIBILITIES

• Provide strategy and priority guidance for business(es) s/he represents regarding digital activities (eg. digital campaigns for IMCs, requirements for enhancements, web content needs, etc.)
• Drive product strategies and long term vision to build best in class digital products. Partner with business teams and agile product teams to build product roadmaps that will be incorporated in to the broader company product portfolio plan. Ability to craft a product vision (short to long term) and convert that into a concrete strategy
• Participate in market research, validation, and whitespace analysis to identify new opportunities for new and existing features and functionalities
• Conduct user research, gather business requirements, draft user stories and usability studies, collaborating with designers, developers and research teams from end to end of the process.
• Implement and breakdown customer on-boarding roadmap into epics and group user stories
• Lead product data changes as needed to support the customer experience.
• Act as an interface and customer advocate to ensure customer, user and business needs are addressed.
• Represent customers, users and business with IT PM & QA team in grooming sessions.
• Collaborate with business team members and customers to gather requirements, define project scope, and ensure timely, high-quality completion of work.
• Perform analysis on website, search, and campaign performance metrics and make appropriate recommendations for improvements.
• Ensure proper solution design and implementation of key eCommerce feature’s to support the longevity and speed of business strategy.
• Head digital projects and agile product implementation between multiple different IT and business teams to gain requirements, approvals and ensure timelines are kept that align with business needs.
• Applies values, business strategy, policies, and experience to make complex decisions in ambiguity and with uncertain consequences.
• Ability to measure performance through analytics and transform the results into actionable plans

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree or related field and a minimum of 5 years of relevant experience or a Master’s degree with a minimum of 3 years’ experience
• Exceptional written and verbal communication skills.
• Flexible and willing to accept a change in priorities as necessary
• Experience managing digital campaigns such as social media marketing, display ads, search marketing, etc.
• Understanding of common eCommerce, database, API and networking structures
• 3-5 years of experience in e-commerce project management
• Can communicate with senior leadership demonstrating confidence and clarity
• Experience articulating customer pain points and a product vision
• Ability to connect common eCommerce product metrics to business goals
• Experience running voice of customer research initiatives
• Experience with prioritization frameworks and running product road maps in a structured way
• This position is based at our downtown Chicago location. This will be a hybrid schedule with the expectation to be onsite 1 week every 6 weeks for team collaboration.

#LI-Hybrid

Regal Beloit Corporation

POSITION:

Observability Technical Product Manager

JOB TYPE:

Contract goes until the end of February 2024 with the potential to be extended

LOCATION:

Hybrid – Downtown Chicago, IL

Need to be able to come into the office Tues-Thursday. Working hybrid work schedule.

DESCRIPTION FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:

As an Observability Technical Product Manager, you are an expert of the company’s observability tech stack and are responsible for implementing, managing, and evolving monitoring and observability solutions to ensure the availability, performance, and reliability of our systems. You will use tools like AI Ops platforms, New Relic, Amazon DevOps Guru, and Service Now to ensure that our monitoring and ITSM systems are comprehensive and streamlined. You will troubleshoot issues and identify areas of opportunity to improve our monitoring and observability coverage. You will be expected to learn the technology our observability tools are monitoring, lead your work activities, and provide guidance to observability analysts.

RESPONSIBILITIES FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:

• Integrate observability & ITSM systems to streamline the Incident Management process through use of a unified observability tech stack and common service data model (CSDM).
• Mentor and guide team members on technical aspects of observability technology, particularly when applied to distributed systems (i.e. microservice architecture, Kubernetes)
• Develop, implement and optimize monitoring and observability solutions.
• Analyze monitoring features to identify areas for enablement and improvement.
• Create monitoring dashboards and reports to provide visibility into system performance and give response teams timely reference sources.
• Troubleshoot issues related to the monitoring platforms.
• Work with the response and problem management teams to identify and implement solutions to improve monitoring correlations and monitoring ticket contents.
• Train response teams on new features and optimal operation of monitoring and observability solutions.

REQUIRED SKILLS FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:

• Bachelor’s degree in Computer Science, Business Analysis, Data Analysis or a related field.
• 7+ years of experience in monitoring and observability solutions.
• Experience with tools like AI Ops, New Relic, Amazon DevOps Guru, and Service Now.
• Strong analytical skills and ability to troubleshoot issues.
• Experience working with incident management and on-call response teams.
• Ability to work independently and in a team environment.
• Excellent communication skills.

PREFERRED QUALIFICATIONS FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:

• Experience with cloud-based monitoring solutions.
• Experience with containerization and orchestration tools.
• Experience with scripting languages such as Python or Bash.
• Experience with continuous integration and continuous deployment (CI/CD) pipelines.
• If you are passionate about monitoring and observability solutions and have experience with AI Ops, New Relic, and Amazon DevOps Guru, we encourage you to apply for this exciting opportunity.

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We’ve also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.

EPITEC

company information

fairlife, LLC is a Chicago-based dairy company that creates great-tasting, nutrition-rich and value-added products to nourish consumers.

With more than $1B in annual retail sales, fairlife’s growing portfolio of delicious, lactose-free, real dairy products includes: fairlife® ultra-filtered milk; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™, a nutrition shake to support the journey to better health.

A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.

The company is driven by its values of caring for people, the animals that supply us with milk, and the planet. By providing nourishing products, implementing stringent care standards for animals, and stewarding efficient operations and responsible packaging, fairlife, LLC puts a focus each day on making a positive impact for all.

To learn more about fairlife and its complete line of products, please visit fairlife.com.

job purpose:

As fairlife continues to experience exponential growth as a company, we are looking for a Procurement Manager to help advance the strategic sourcing and procurement operations within our Supply Chain Team. This role is directly responsible for managing and overseeing all aspects of developing and implementing sourcing strategies that align with fairlife’s strategic objectives. The Senior Procurement Manager, Ingredients will be tasked with ensuring stable, long-term supply of ingredients with a focus on supplier selection, relationship management and price negotiation. This role delivers value by ensuring fairlife sources the highest quality, most cost-effective materials from a reliable, high performing supply base.

responsibilities:

• Plan, organize, direct, and control activities related to strategic sourcing for ingredients.
• Execute robust category strategies that optimize the supply base, reduce dependence on sole sourced suppliers and ensure consistent continuity of supply.
• Identify, support, and implement raw material cost reduction opportunities.
• Lead Request for Proposal (RFP) process to ensure consistent lowest total cost of ownership.
• Develop and execute vendor agreements in close collaboration with Legal Team.
• Manage vendor relationships, track performance, and communicate performance feedback.
• Identify risks and vulnerabilities within procurement and commodity management and develop risk mitigation strategies to build a more resilient supply base
• Collaborate with Planning Team on inventory flow & order optimization opportunities.
• Support R&D Team in innovation and sustainability projects involving supplier & material selection.
• Assist in the development and management of annual material cost budgets.
• Analyze and forecast market inflation trends and work to address any price variances to budget.
• Monitor, track and report on savings and key performance indicators for category
• Resolve any unforeseen problems with suppliers relating to operations, purchasing or quality/performance.
• Daily collaboration with cross-functional project teams, acting as a support function for any project needs related to strategic sourcing.

skills/qualifications required:

• Bachelor’s degree in supply chain, procurement, food science, engineering, or related fields required. Master’s degree in supply chain or related fields preferred.
• 5-7+ years of Procurement Category Management experience or equivalent.
• Strong knowledge base of ingredient markets, ingredient costing and ingredient suppliers.
• Master in negotiation, value generation.
• Strong project management background desired with experience in CPG environment.
• Proactive business results-focus, and proven ability to provide insights that generate value and drive savings in spend.
• Ability to influence senior leadership teams at Plant level and Corporate Function level.
• Experience working cross-functionally with R&D, Supply Chain, and Marketing in the development and commercialization of new products.
• Ability to handle ambiguity and work in a fast paced, entrepreneurial environment.

position location: Chicago, IL

reports to: VP, Procurement & Commodities

travel requirements: Up to 35%

fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors.

In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email [email protected].

fairlife, LLC

*Candidates must be local to Chicago and willing to go onsite 2x per week!

Day-to-Day

This Marketing Manager will be working at a global bank that is going through a huge acquisition. At first, this is highly executional and focused on marketing project management. Helping them develop and launch a premier services product for their most affluent customers to potential customers from the new acquisition and developing marketing communication and collateral around it (posters, flyers, brochures, pitch books, etc., maybe some digital aspects as well). Creating these materials, leveraging existing materials but customizing to this particular new market. For the first 6-8 months, this will be 80% Marketing Project Management, 20% strategic, after that, this will shift to more strategic work.

After this project, they will dive into the segments business:

Segments Marketing Manager role is to lead 3 of our customer segments and help to develop the strategies against them that will help to accelerate acquisition growth. The three segments currently identified are: Bank at Work (where we sell to employers and then to all of their employees, providing unique services and offers based on scale), Best of BMO (where we aim to have more of our employees have more of their share of financial products with us) and Student Strategy (where we are looking to develop a plan to reach students who are early in their financial lifecycle and can grow with us). This role is mainly focused on working with the business partners to develop integrated marketing plans to support business priorities against these segments. It requires someone to be able to manage multiple and differentiated projects at one time, think holistically about how different channels can work together and be innovative/creative because these segments won’t always be easy to reach. This role will report to a Senior Marketing Manager and also support execution for additional Segments as required.

Insight Global

Director, Financial Planning & Analytics

E78 Partners provides comprehensive solutions that span the private equity investment life cycle – from fund operations to initial diligence to exit readiness – we ensure deal and management teams unlock value at an accelerated pace. Supporting the entire office of the CFO on both the management and sponsorship level, our over 400 people solve the problems CFOs face every day to create value for their organizations.

Stronger Together

Together, with our team and our customers, we are stronger. Our people are our strongest element—which we refer to as the 78th element of the periodic table, platinum. Our ‘platinum values’ hold us accountable to act ethically in all we do, care deeply about others, and succeed through teamwork. Our team and our values are aligned around professionalism, passion and being true game changers!

Since our founding in 2016, we’ve experienced a wonderful period of organic growth delighting customers and through acquisitions. The Director serves as the leader of a client delivery team and plays a critical role in achieving our company’s mission, combining financial management expertise with emerging skills as a general business manager. The position is primarily client facing and focused on relationship management and driving business. However, people management and processes excellence are paramount to your success in this role. You will work independently with your clients to understand their business and leverage your team resources to provide strategic and operational leadership though the delivery of actionable data, information, and insights. The specific deliverables and level of support role may vary from client to client. However, responsibilities and key tasks will be centered on our core service offerings – (1) Financial Modeling & Forecasting, (2) Performance Measuring & Reporting, (3) Business Planning & Budgeting, and (4) Business Analytics & Insights.

Responsibilities:

• Modeling & Forecasting
• Lead business performance modeling & financial forecasting processes
• Lead the business case development, review, and post audit process
• Oversee the scenario planning / modeling process
• Performance Measuring & Reporting
• Lead client partner management reporting process
• Lead client partner business review processes, both weekly briefings and monthly business reviews
• Lead client partner financial control & decision support analyses
• Business Planning & Budgeting
• Lead the corporate strategy evolution, management, and communication process
• Lead the management of the business planning process, including strategic, operational, and financial plan development
• Lead the conversion of strategic & operational plans into long-term financial projections & annual budgets
• Business Analytics & Insights
• Lead and prioritize analytics agenda to support client partner
• Lead analytics workflow including planning, data collection, methodology development, analysis and QA
• Provide insights from analyses & deliver recommendations to decision makers
• Client Engagement & Travel
• In the delivery team structure, the Director serves as the primary contact/relationship manager for the client leading regular updates on project progress and demos of deliverable iterations.
• The Director acts as an advocate for the client, ensuring that the team delivers high quality deliverables aligned with the scope of work. Also, responsible for evaluating and improving client delivery to ensure consistent execution of product playbooks across E78 engagements.
• The Director is a Champion of Excellence in Delivery. Actively coaching your team on best practices, overseeing and validating quality of deliverables, and a paragon of professionalism in client engagement.
• Travel for in-person meetings with customers for consulting or ongoing managed service engagements (30% of time)
• People Leadership
• The Director serves as the people manager for the delivery team.
• Lead performance management, coaching, and career pathing for individual team members
• The Director acts as an advocate for their team, ensuring that they have the capabilities (internal tools, processes, etc.) to be successful and continue to grow their careers.
• Driving Business
• The Director is accountable for optimizing team resources and client scope of work to maximize value or profit contribution for E78.

The Director uses their business acumen to assess existing client needs and develop opportunities for E78 to continue to support their business partners.

Required Experience/Skills:

• BA/BS in Finance, Economics, Math, Business Analytics; MBA and/or Professional Designation (CFA, CMA, CPA) are highly recommended.
• 5-10+ years of related FP&A experience
• 2+ Years of people management experience
• Self-starter with exceptional drive and work-ethic with attention to detail and accuracy
• Clear and effective written and verbal communication skills with strong ability to influence others
• Proven experience in analysis, modeling, and reporting financial performance, with a strong sense of curiosity
• Proven experience working with analytical / data-mining platforms (Tableau, SPSS, SAS, R, Minitab, etc.)
• Excellent computer skills including Excel and PowerPoint
• Collaborates well with others and is a team player
• Demonstrated ability to manage priorities and timelines

Ability to independently develop processes and deliverables from general direction

Compensation: A base of $175,000 per annum, plus 25% bonus and benefits

E78 Partners is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.

E78 Partners

Relate Search has partnered with a growing Consumer Products Organization on their search for an high performing Customer Service Leader. The ideal candidate would have experience in the consumer goods space, with management experience preferred, but not required.

Responsibilities

• Build and Coach a Customer Service team that provides an amazing experience for our Clients
• Strengthen and maintain internal and external relationships within the organization to solve problems and increase efficiency across the department
• Oversee the Customer Service function in all aspects of Communication, Conflict Resolution and Department Building

Qualifications

• 3+ years’ of customer service experience (managerial experience preferred but not required)
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Relate Search

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team.

Responsibilities:

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, ensuring retention, and high levels of customer satisfactions.
• Improve efficiency of accounts and optimize existing processes.
• Bring new ideas to the table about how we can better serve our clients.
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Establish a trusted and strategic advisor relationship to help drive continued value of our services.
• Maintain existing customer success metrics and data as directed.
• Develop a value-based relationship with each client, resulting in maximum utilization of service offerings.
• Develops and enhances strategic business partnerships by fully engaging and building trust with the clients’ key decision makers to drive client retention.

Requirements

• Proven track record with a strong focus on business development including cold calling, setting appointments, building relationship, presenting, and meeting with potential customers, through to ‘closing the deal’.
• Includes approximately 60-70% travel based on client needs.
• 3+ years of sales and account management experience.
• Strong knowledge and understanding of the sales planning process.
• Ability to interface with all required levels at a customer (entry level to senior executive)
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• High energy and genuine passion for “selling”.
• Ability to function independently with little or no supervision as well as function in a team environment.
• Experience working in the transportation industry is preferable.
• College or university degree in a marketing or business-related field is an asset.

Benefits

• Competitive Salary
• Career Growth

Charger Logistics Inc.

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team.

Responsibilities:

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, ensuring retention, and high levels of customer satisfactions.
• Improve efficiency of accounts and optimize existing processes.
• Bring new ideas to the table about how we can better serve our clients.
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Establish a trusted and strategic advisor relationship to help drive continued value of our services.
• Maintain existing customer success metrics and data as directed.
• Develop a value-based relationship with each client, resulting in maximum utilization of service offerings.
• Develops and enhances strategic business partnerships by fully engaging and building trust with the clients’ key decision makers to drive client retention.

Requirements

• Proven track record with a strong focus on business development including cold calling, setting appointments, building relationship, presenting, and meeting with potential customers, through to ‘closing the deal’.
• Includes approximately 60-70% travel based on client needs.
• 5+ years of sales and account management experience.
• Strong knowledge and understanding of the sales planning process.
• Ability to interface with all required levels at a customer (entry level to senior executive)
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• High energy and genuine passion for “selling”.
• Ability to function independently with little or no supervision as well as function in a team environment.
• Experience working in the transportation industry is preferable.
• College or university degree in a marketing or business-related field is an asset.

Benefits

• Competitive Salary
• Career Growth

Charger Logistics Inc.