Do you have a hospitality background? Perfect! Because that’s what we’re looking for.
Adecco Creative and Marketing has partnered with a luxury homegoods company to hire a showroom experience coordinator.
This is an on-site 6 month assignment with possibility to extend or convert to a full-time employee. The pay is $24-31/hr.
Description:
- The goal of a North American Showroom Experience Coordinator is to aid in delivering a memorable customer experience in our showroom, from start to finish. They are to ensure an exceptional level of quality and an experience that reflects the brand.
- Implement identified elements to create a superlative experience for clients, employees, and guests.
- Manage event coordination, amenities, and experiential services. The primary objective is to provide information and service in an efficient and hospitable manner that optimizes customer and employee satisfaction.
RESPONSIBILITIES:
Embrace the concept of service with a willingness and sense of pride
Greet all guests in a warm professional manner, maintaining an attitude of “gracious hospitality”
Answer phones, field calls and answer questions as appropriate
Manage client visit hosting and hospitality – Food set ups and break downs
Mange client visit forms
Ability to use and troubleshoot facility technology. AV equipment, phone system, video conference, projectors, and monitors
Assist with daily business requirements Opening and Closing procedures. (Alarms, lights, technology, café set up)
Anticipate and execute various special requests in a knowledgeable, courteous manner
Manage and coordinate meeting room usage
Maintain strong product knowledge and business literacy to do showroom tours for end users, walk ins, students, and A&D.
Administrative responsibilities (as determined by WTL).
Manage client visits like West Michigan visits—gathering appropriate background information,
create agenda, gather account numbers, handle special needs, catering, hospitality, name tags,
transportation, hotels, meeting room, technology etc.
Be familiar with the area as it relates to events, restaurants, transportation, entertainment etc.
Assist in event coordination, trainings, and area meetings
Support Sales team by means of fulfilling sample requests
Assist Showroom Manager as needed
Be familiar with all area activities, attractions, and restaurants
Act as “trouble shooter” for field sales handling all requests with a sense of passion and
determination
Possess excellent interpersonal skills and outgoing, energetic personality
Set up meeting rooms (arrange furniture, amenities and technology)
High level product knowledge
Possess excellent communication skills
Ability to anticipate, identify, and own problems, and follow up with the best possible solutions
Ability to meet and work well with all levels of employees and guests
Manage beverage and food inventory
Manage catering orders
Strong presentation and public speaking skills
Ability to trouble shoot technology (a certain comfort level with technology is essential)
Perform other assignments and project as necessary and determined by WTL
This position is often a physically demanding job where you are on your feet moving furniture,
breaking down food set ups, touring clients, receiving deliveries…
QUALIFICATIONS:
Excellent organization skills
Excellent interpersonal/relationship building skills
Ability to meet and work well with all levels of employees and guests
Excellent hosting skills
Microsoft Office (Word, Excel and PowerPoint)
Ability to work under and pressure, constant change, and inflexible deadlines
Service aptitude
Ability to manage various forms of information
Ability to work varied hours and have a flexible schedule
Demonstrated ability in providing outstanding service to customers
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records.
Adecco
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