Chicago Casting Calls & Acting Auditions

Senior Rankings & Awards Marketing Manager | AMLAW 50 | Chicago or NY Our highly recognized global leading law firm is hiring an experienced Senior Rankings & Awards Marketing Manager to sit in their Chicago or NY offices (maybe open to other major cities). Working as part of our Client’s global Marketing department, the Senior Rankings and Awards Manager plans, directs, strategically evaluates, and manages the Firm’s participation with key legal directories, publications and other rankings and awards organizations to increase rankings and recognition for the Firm and its lawyers. She/he provides leadership to the Rankings and Awards team, manages the Public Relations agency and writers, and works closely with and collaborates with Marketing colleagues, other Firm departments, lawyers, and Firm management. Our client firm is offering a highly competitive salary, bonus, and benefit package.

Send Resume to Amy Altman: [email protected]

RESPONSIBILITIES:

• Leads the Firm’s participation in key legal directories and awards organizations to increase rankings and recognition for the Firm and its lawyers in alignment with the Firm’s strategic priorities to maximize the firm’s investment.
• Liaises with directory and award publications editors and researchers to understand methodology and submission guidelines.
• Write and edit nominations for strategically important submissions and draft recognition announcements to help promote and communicate the firm’s rankings and awards in support of the firm’s branding.
• Advises lawyers and business development liaisons on preparing successful directory and award submissions, choosing client references, and preparing for interviews.
• Manages external PR agency and coordinate assignments to writers.
• Coordinate with relevant stakeholders (Firm management; practice leaders; Pro Bono and Diversity Committees, Strategic Planning), to determine the approach to identify and coordinate cross-practice or cross-department submissions such as Law 360 Practice Group of the Year.
• Reports rankings and awards results to Firm management and ensures that rankings and awards submissions, nominations and results are accurately captured and tracked in LexTrack to allow for reporting to firm management in real time. Answers questions regarding results and firm strategy.
• Oversees research calendars, submissions, client references and lawyer interviews globally, in close coordination with members of Business Development and Marketing.
• Provides leadership and operational support to the Rankings & Awards Team, including direct reporting oversight of marketing professionals, coaching and training, delivering performance feedback and reviews, hiring, handling HR issues and any other tasks related to a direct reporting relationship.

REQUIREMENTS:

Required

• Bachelor’s degree.
• A minimum of 10 years of related work experience.
• A minimum of 3 years of experience as a manager.
• Excellent writing, editing, and proofreading skills.
• Training, coaching, and presentation skills

Preferred

• Prior public relations work experience developing and producing award submissions for publications in the marketing department of an AmLaw 100-sized firm or a public relations agency.

OTHER SKILLS AND ABILITIES:

The following will also be required of the successful candidate:

• Excellent writing skills
• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills.
• Able to work harmoniously and effectively with others.
• A self-starter who desires to show ownership and commitment to the job.
• Able to preserve confidentiality and exercise discretion.

Esquire Recruiting, LLC

Global Track Warehouse is seeking a Product Coordinator for our Powersports and Agriculture product lines, with a particular focus on our snowmobile product line. This dynamic role entails supporting our sales and operational initiatives, business development activities, and playing a critical role in the customer-facing component of our company. The position involves conducting product testing, particularly during winter for our snowmobile product line, which will require extensive travel. Your contribution will span from identifying potential accounts, crafting presentations and proposals, scheduling and attending client meetings, managing projects, to offering post-sale support. You will also be responsible for conducting analysis and assessing operations, business processes, and product lines to pinpoint opportunities for performance enhancement, increased efficiencies, and effectiveness within our enterprise.

Responsibilities:

• Collaborate with sales and operations teams to support company objectives, sales initiatives, operational efficiencies, and product development.
• Identify potential business accounts within the Powersports and Agriculture sectors and foster business development initiatives.
• Develop and deliver compelling presentations and proposals to potential and existing clients, emphasizing the unique selling propositions and benefits of our products.
• Schedule and attend client meetings to negotiate business opportunities, understand requirements, and ensure customer satisfaction.
• Conduct comprehensive testing of our snowmobile product line, particularly during winter, and provide detailed feedback for product enhancement. This will require significant travel during the winter months.
• Oversee projects from initiation to post-sales support, ensuring deliverables meet time, quality, and budgetary constraints.
• Regularly analyze operations, business processes, and product lines to identify opportunities for improvement or expansion.
• Provide post-sales support to clients, resolving issues promptly and ensuring customer satisfaction and retention.
• Attend industry events and keep abreast of market trends and competitor activities in the Powersports and Agriculture sectors.
• Liaise with the product development team, providing customer feedback and insights for product improvement and innovation.
• Maintain accurate and up-to-date client and project documentation.
• Represent the company professionally at all times, upholding our reputation for quality and integrity.
• Undertake special projects assigned by management, including market research, competitor analysis, and strategic planning.
• Build and nurture strong relationships with key clients and industry stakeholders to enhance business opportunities.

Qualifications:

• Bachelor’s Degree related to business or management is preferred.
• At least 2-years of work experience, preferably in a related field.
• Strong ability to work independently and manage complex, multi-pronged projects.
• Exceptional time management skills with a focus on prioritizing urgent and important tasks, avoiding procrastination, ensuring follow-ups, and meeting deadlines.
• Excellent presentation, communication, and proofing skills, with a strong attention to detail.
• Willingness to travel extensively, both nationally and internationally, particularly during winter for product testing.
• Prior experience or interest in Powersports and Agriculture industries, particularly with snowmobile products, would be a significant advantage.
• Strong analytical and problem-solving skills.
• Ability to work under minimal supervision, showing initiative and responsibility.
• Strong interpersonal skills, with an ability to build relationships with clients and team members.

Global Track Warehouse

Product Manager [Clinical Care Solutions]

Join an Award-Winning MedTech Startup – Transform Patient Care with Innovative Solutions and Disrupt Traditional Patient Monitoring!

Why You Should Apply:

• Be part of a mission-driven startup that aims to improve the lives of vulnerable patients worldwide.
• Work with cutting-edge wireless wearables, advanced software, and AI/ML algorithms.
• Collaborate with renowned healthcare organizations and make a significant clinical impact.
• Ample growth opportunities in technology skills, leadership, mentorship, design, and more.
• Enjoy a fast-paced environment with a dedicated and supportive team.
• Competitive benefits package including medical, dental, vision, life, and disability insurance, and generous time-off policy.
• Competitive salary, and simple IRA plan with employer matching.

What You’ll Be Working On:

• Lead the product life cycle, from strategic planning to defining product requirements.
• Serve as the voice of the customer, advocating for patient safety and product quality.
• Prioritize features based on customer needs and define the product roadmap.
• Effectively communicate product vision and strategy to stakeholders.
• Define workflows and usage scenarios for our devices and solutions.
• Collaborate with cross-functional teams to translate clinical insights into product requirements.
• Conduct market research and competitive analysis to identify customer needs and market opportunities.
• Define go-to-market strategies for successful product launches.
• Collaborate with regulatory affairs to ensure compliance with medical device regulations.
• Deliver product training to sales, marketing, and other teams.

About You:

• Bachelor’s or advanced degree with 5+ years of experience in a clinical field.
• Clinical experience, particularly as a nurse or healthcare professional, strongly preferred.
• Deep understanding of patient care, medical procedures, and hospital workflows.
• Ability to translate clinical experience into product features that improve patient outcomes.
• Strong ability to capture, interpret, and act on voice-of-customer (VOC) data.
• Excellent communication skills and ability to work effectively with diverse stakeholders.
• Proven track record of building trust, coordinating inputs, and tracking progress.
• Thrives in a fast-paced, dynamic startup environment.
• Willingness to travel up to 20% of the time (in-person role preferred, based in Chicago).

How to Apply: We’d love to hear from you! Send an email to mindi (at) irvingyork.com and share why you’re interested in this exciting opportunity. Or, if you have a ready resume, apply here.

Note: En equal opportunity employer that values diversity and welcomes applicants from all backgrounds.

Irving York

Must Haves:

-5-10+ years of Program/Product Management experience

-Experience tracking deliverables

-Merchandising/CPG/Retail background (not just working with systems)

-Extreme cross functional relationship builder – there are so many teams

-Executive presence – communicating with executive team someone who is polished.

Day to day:

Insight Global’s client is looking for a Program Manager to focus on their Product and Portfolio Operations. This role is to specifically support the supply chain portfolio.

This Program Manager will be focused on the overall portfolio of work, prioritizing work based on Objectives and Key Results (OKRs), tracking value of deliverables (as opposed to the deliverables themselves), partnering with product/business on updates and progress. This person will not be responsible for technical delivery plans and managing the IT teams for delivery, but more focused on enabling product from an End to End program perspective, driving value as opposed to outputs. This is a new role for this client and this person will be supporting the product team in their work tied to the right strategy and objectives. They will be looking at the value of the work, rather than the work itself. They will be looking at the feature, not how they are going to launch it but instead what is the value once it has launched, aka the impact that it is having on the business chain. This person will be holding the teams accountable. Examples of things they would be reporting on is synergy savings, in stock, reduced transportation costs, increased routing efficiencies, less about the what, but instead about the outcomes. There is not currently a process for this, so this person will be creating that process, a new way of thinking about it.

Insight Global

A rapidly scaling renewable energy start-up is seeking a FULLY REMOTE Marketing Program Manager to join their team! This position will play a key role in driving the success of marketing initiatives by overseeing and managing various marketing programs, campaigns, media channels, and analytics.

Location: Fully Remote

Job Type: 6-month contract to hire

You will receive:

• Hourly or salaried + PTO (based upon need) compensation, paid weekly.
• Full benefits, including Health, Vision, Dental, 401K, 401k Match, etc.

Responsibilities:

Program Management:

• Develop and manage marketing programs, campaigns, and initiatives to drive brand awareness, lead generation, and customer acquisition.
• Collaborate with cross-functional teams, including creative, content, digital marketing, and sales, to align program objectives, strategies, and execution plans.
• Establish program timelines, milestones, and deliverables, ensuring on-time and successful program implementation.

Campaign Development and Execution:

• Develop comprehensive marketing campaigns across various channels, including digital, social media, email, events, and traditional media, to drive brand positioning and achieve marketing objectives.
• Work closely with the creative team to develop compelling campaign messaging, visuals, and content that resonate with the target audience.
• Oversee campaign execution, monitor performance, and make data-driven adjustments to optimize campaign effectiveness.

Media Planning and Management:

• Conduct market research and analysis to identify target audience segments and select appropriate media channels for effective campaign distribution.
• Manage media planning, budget allocation, and negotiation with media partners to maximize reach, frequency, and ROI.
• Monitor media performance, analyze campaign metrics, and provide insights and recommendations for future media strategies.

Analytics and Reporting:

• Develop and implement analytics frameworks and measurement plans to track and report on key marketing metrics, such as campaign performance, website traffic, lead generation, and conversion rates.
• Analyze data, generate reports, and present actionable insights to stakeholders to optimize marketing programs and improve overall marketing effectiveness.
• Utilize marketing automation tools, CRM systems, and other analytics platforms to gather data and provide data-driven recommendations for program optimization.

Stakeholder Management:

• Collaborate with internal stakeholders, including product managers, sales teams, and executives, to understand business goals, gather requirements, and align marketing programs with overall business objectives.
• Build and maintain relationships with external partners, agencies, and vendors to ensure seamless execution of marketing programs.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field. Master’s degree is a plus.
• 6+ years of experience in marketing program management, campaign development, and execution in a B2B or B2C environment.
• Strong understanding of marketing principles, methodologies, and best practices.
• Proficient in using marketing analytics tools and platforms to track and measure campaign performance and provide actionable insights.
• Excellent project management skills with the ability to manage multiple programs, prioritize tasks, and meet deadlines.
• Strong analytical and problem-solving skills with the ability to leverage data to make informed decisions.

Eliassen Group

Myticas Consulting is currently seeking an IT Product Manager/Product Owner Experience for a contract position with our direct client based in North Chicago, IL.

Top 3-5 skills requirements should this person have:

1. IT Product (system) Management
2. Communication and articulation of technical concepts to business stakeholders and vice versa.
3. Pharma / BioPharma experience – especially in commercial.
4. Competency in SLC (software life cycle) management, including demand model and also support model for a Product (system).
5. Competency in understanding & capturing business needs, turning them into system features/functionality; overseeing the entire process to do so.

Description:

• Overseeing an existing, custom-built Application.
• Must possess abilities and communication skills to interface comfortably with Business Stakeholders and Developers/Technical Team equally.
• Application supports the Launch Business Process (launching of Pharma Products in various Markets).
• Responsible for the coordination and completion of projects.
• Oversees all aspects of projects.
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
• Prepares reports for upper management regarding status of project.
• Generally, supports commodity or generic/unspecified skills, such as .NET, SharePoint, SQL, ADF, Cognos, Informatica, Data Modeling, DBA, HTML, Oracle, Program/Project Management, Unix, VB and Validation Testing.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Performs a variety of tasks. Leads and directs the work of others.
• A wide degree of creativity and latitude is expected.
• Typically reports to a manager or head of a unit/department.

Requirement:

• May require a bachelor’s degree and 8-11 years of experience in the field or in a related area.
• Familiar with a variety of the field’s concepts, practices, and procedures.
• Must have experience triaging technical issues, leading a small technical team, and defining/designing technical solutions.
• Must be familiar and have experienced with developing or designing applications with the following technology stack: angular.js, jQuery, bootstrap, Java Spring, JSP, Oracle.
• Experience with SLC process, Application management, etc.
• Experience with BioPharma in an IT role is preferred.

Nice to have (but not required):

• Pharma / BioPharma experience especially related to brand paunch activities

Myticas Consulting

Our client, a leader in tech/retail space, is looking to hire an eCommerce Project Manager, with Amazon experience, on a permanent basis, starting immediately.

Type: Full-Time (Salaried)

Location: Chicago

Schedule: Hybrid (2-3 times a week)

Overview:

As a Project Manager on the Americas Center of Excellence, you will be responsible for the project management and delivery of all advertising projects and assets within the Americas Center of Excellence (CoE). You will work closely with all functions within Marketing, primarily partnering with strategy, category teams (client), creatives and production to ensure we are moving projects toward delivery with the appropriate levels of governance at all phases from brief to delivery to asset management.

Responsibilities:

• Required to understand both agile and waterfall methodologies in order to support both campaign creation and digital production.
• You must be familiar with Kanban along with traditional project management documentation and tools in order to successfully lead any project request or sprint to completion.
• Collaborate with the strategist and the owners of the brief to understand the full picture of the project and the deliverables required – need to have an understanding of the briefing process and the ability to examine and question each request to ensure clarity.
• Define the scope of the project, manage resourcing within the team and highlight needs to increase resourcing when needed.
• Understand the asks and help determine value of projects and prioritization of what is most critical to work on.
• Manage changes in scope and understand the implications of them, communicate to the cross-functional teams, and escalate where necessary.
• Lead status meetings with categories, content teams as well as corporate, includes updating reporting documents.
• Work closely with creative teams to ensure they have a full picture of the projects upon briefing and manage the progress of the creative development.
• Partner with Producer or team specialist to create a detailed scope of work pre-production, and assist throughout production, including: project management of pre- and post-production, management of digital display with our digital production partner, upload all final assets to asset management system , supplier management, and billing.
• Collaboration and communication are a vital part of this role. You must be able to effectively negotiate and prioritize daily requests against clear business criteria in order to maintain a clear project backlog and well organized sprints.
• Be agile and effective in your ways of working. Always looking to optimize brief intake and process, learning from what works and be willing to flex and drive change.
• You will be the key point of contact for Group HQ, the North America Marketing team (US, Canada & Mexico) and external agency partner for transcreation, digital production and asset management partner.
• Roll-out new resourcing and project management tools defined by Group, and work with regional team to ensure adoption and use.

Qualifications:

• 5-10 years of advertising, marketing or creative agency project management experience
• Working within organizations that have an integrated approach to marketing – not a singular channel focus
• Working with partner agencies
• Working with multiple countries/languages a plus
• Organized and action-oriented, able to develop project plans and project manage from kick-off to delivery
• Ability to develop scope of work and manage deliverables/asset lists
• Flexible enough to manage projects in an environment that can be ambiguous and/or rapidly growing and changing
• Able to scope large pieces of work, leading the process of breaking down amorphous problems into deliverable solutions
• Thinks 5-steps ahead – figures out the implications of today’s actions to plan for tomorrow
• Relationship management – comfortable making connections with the cross-functional teams – insights, category, strategy, creative, Group, other COEs
• Roll up your sleeves mentality – willing to challenge yourself to navigate through challenges and solve problems in one minute, and get down into the weeds the next
• Working knowledge of Microsoft Teams and Excel, expert level is a plus!
• Organized and action-oriented, able to develop project plans and project manage from kick-off to delivery
• Ability to develop scope of work and manage deliverables/asset lists
• Flexible enough to manage projects in an environment that can be ambiguous and/or rapidly growing and changing
• Able to scope large pieces of work, leading the process of breaking down amorphous problems into deliverable solutions
• Thinks 5-steps ahead – figures out the implications of today’s actions to plan for tomorrow
• Relationship management – comfortable making connections with the cross-functional teams – insights, category, strategy, creative, Group, other COEs
• Roll up your sleeves mentality – willing to challenge yourself to navigate through challenges and solve problems in one minute, and get down into the weeds the next
• Working knowledge of Microsoft Teams and Excel, expert level is a plus!

24 Seven Talent

Contract REMOTE Arizona

Pay $43-$45hr

M-F 40 hours per week

Creative Operations Associate Manager will oversee resources workflows across our creative teams. The ideal candidate will have a background in production, a proven track record of creating best practices for creative/production teams, strong cross-cultural communications, and the ability to prioritize and problem solve daily. The role will be to work closely with Marketing Managers, UX design, Regional Account Managers, Channel Managers, and Brand Creatives to ensure projects are properly staffed and set up for success.

A successful candidate will have the ability to anticipate the workloads based on forecasts and pull in the resources necessary to complete the projects. The Creative Ops Associate Manager will find a balance between creative needs and executional timelines to staff projects appropriately and set the team up for success.

Responsibilities:

• Maintain an accurate record of work in progress across internal creative and agency teams.
• Proven success as a Digital Asset Manager or similar in a creative production environment
• Provide regular status reports to management, including identification and escalation of project blockers, risks, issues.
• Manages tight timelines, priorities, and resource constraints; partners with department creative team to manage staffing and understand resources and timelines.
• Provides support to stakeholders through the discovery process and then develops the project plan including objective(s), requirements, resourcing, and dependencies.
• Input creative Jira tickets and manage the requests against sprint process.
• Provide daily, full-traffic management of internal creative teams.
• Provide daily workflow for Global agency approvals.
• Be the conduit for communication across teams to ensure efficient workflow.
• Reviews daily workloads of projects in queue and adjusts timelines and status of tickets as necessary.
• Communicate, as needed, updating all teams on the status of jobs and alert them of obstacles that may impede deadlines.
• Escalate roadblocks to management as necessary.
• Ensure that all pieces of the request are delivered within the expected timeframe.
• Keep tickets updated to include the most accurate information.
• Ensure creative outputs are aligned to briefs.
• Ensure final deliverables are archived within a database.

Requirements:

• 3+ years of project management experience for large-scale initiatives spanning cross-functional teams with complex deployments.
• Solid technical background, with understanding of SDLC, web technologies, implementation, and roll outs
• Ability to organize and prioritize tasks from multiple sources in a fast-paced environment, while maintaining highest quality standards
• Basic understanding of various Agile delivery methods (Kanban, Scrum, Lean)
• Familiarity with managing large scale projects using JIRA and Confluence
• Experience working with technical teams.
• Able to prioritize varying demands and multitask as needed.
• Excellent organizational skills with very high attention to detail
• Exceptional interpersonal and communication skills
• Self-motivated. Able to work independently with minimal supervision.
• Experience working in a fast-paced, deadline-driven organization.
• Highly tech literate, should be able to master software and tools quickly.
• Familiarity with the following organizational collaboration tools (SharePoint, Confluence, Jira, Jive, Workfront, Slack.)

Health and Vision Benefits offered

Calabria Group dba Dynamic Staffing Inc

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. The Senior Technical Product Manager is part of the End User Infrastructure and Collaboration (EUIO) team, and reports to Senior Manager, Collaboration Solutions. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Defines the product delivery roadmap and key landmarks, directing the team on execution and delivery
• Accountable for the overall quality of product or platform implementations, ensuring they are delivered on time and on budget
• Manages a diverse set of partners, both in the corporate and global setting
• Serves as a point of contact when preparing parts of the company for new system implementations or enhancements
• Communicates regular status updates to executive leadership, highlighting key achievements as well as calling out any risks/issues
• Collaborates with the broader team on finding the root cause and solving for often complex issues
• Handle any service issue escalations or outages, working with the support provider to resolve service or support issues
• Be the liaison between markets and End User Infrastructure and Operations team for service with Microsoft 365
• Be the global messaging lead for McDonald’s. Ability to build roadmap for the global messaging environment (application SMTP, corporate messaging, and security on the messaging environment)
• Domain expert for Exchange Online, Exchange On-premises, Exchange hybrid environments, Messaging security, SMTP services in McDonald’s.

Qualifications

Basic Qualifications

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.
• Stakeholder Management: Managing expectations of end users and key partners from overall Collaboration Solution perspective
• Operational Excellence with key focus on SLA Management, Incident Management, Change Management, Knowledge management and Problem Management
• Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity.
• Someone willing to learn and have engaging dialogue on the merits of a system.
• Self-motivated, customer and delivery focused with the ability to convey thoughts and ideas clearly and effectively in written and verbal form and have the skills for problem solving
• A great teammate comfortable with collaborating outside of reporting lines
• Has a service-oriented mentality and knows what makes for good user experience

Preferred Qualifications

• 5+ years of Product Management experience
• 5+ years working with Microsoft 365 Exchange experience
• 5+ years working with Messaging security product such as Proofpoint and Ironscales
• 5+ years working with SMTP services such as Mailjet/Mailgun
• 3+ Years working with Intune MDM/MAM, Conditional Access experience
• Experience in deploying services globally
• Vendor Management Skills

Experience

• 8+ years of relevant work experience and a Bachelor’s degree or 6+ years relevant work experience and a Master’s degree.
• Experience leading teams of employees on large-scale system implementations.
• Experience with architecting, engineering, implementing and operating Exchange Online, Exchange On-prem, Exchange hybrid environments, Messaging security and SMTP services
• Knowledge of messaging protocols, SMTP, HTTP, MAPI, etc. and TLS business partner setup, DKIM, DMARC, SPF, etc.
• Staying up to date with the emerging capabilities of Microsoft 365

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

McDonald’s

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. The Senior Technical Product Manager is part of the End User Infrastructure and Collaboration (EUIO) team, and reports to Senior Manager, Collaboration Solutions. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Defines the product delivery roadmap and key landmarks, directing the team on execution and delivery
• Accountable for the overall quality of product or platform implementations, ensuring they are delivered on time and on budget
• Manages a diverse set of partners, both in the corporate and global setting
• Serves as a point of contact when preparing parts of the company for new system implementations or enhancements
• Communicates regular status updates to executive leadership, highlighting key achievements as well as calling out any risks/issues
• Collaborates with the broader team on finding the root cause and solving for often complex issues
• Handle any service issue escalations or outages, working with the support provider to resolve service or support issues
• Be the liaison between markets and End User Infrastructure and Operations team for service with Microsoft 365
• Be the global messaging lead for McDonald’s. Ability to build roadmap for the global messaging environment (application SMTP, corporate messaging, and security on the messaging environment)
• Domain expert for Exchange Online, Exchange On-premises, Exchange hybrid environments, Messaging security, SMTP services in McDonald’s.

Qualifications

Basic Qualifications

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.
• Stakeholder Management: Managing expectations of end users and key partners from overall Collaboration Solution perspective
• Operational Excellence with key focus on SLA Management, Incident Management, Change Management, Knowledge management and Problem Management
• Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity.
• Someone willing to learn and have engaging dialogue on the merits of a system.
• Self-motivated, customer and delivery focused with the ability to convey thoughts and ideas clearly and effectively in written and verbal form and have the skills for problem solving
• A great teammate comfortable with collaborating outside of reporting lines
• Has a service-oriented mentality and knows what makes for good user experience

Preferred Qualifications

• 5+ years of Product Management experience
• 5+ years working with Microsoft 365 Exchange experience
• 5+ years working with Messaging security product such as Proofpoint and Ironscales
• 5+ years working with SMTP services such as Mailjet/Mailgun
• 3+ Years working with Intune MDM/MAM, Conditional Access experience
• Experience in deploying services globally
• Vendor Management Skills

Experience

• 8+ years of relevant work experience and a Bachelor’s degree or 6+ years relevant work experience and a Master’s degree.
• Experience leading teams of employees on large-scale system implementations.
• Experience with architecting, engineering, implementing and operating Exchange Online, Exchange On-prem, Exchange hybrid environments, Messaging security and SMTP services
• Knowledge of messaging protocols, SMTP, HTTP, MAPI, etc. and TLS business partner setup, DKIM, DMARC, SPF, etc.
• Staying up to date with the emerging capabilities of Microsoft 365

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

McDonald’s