Job Summary:
This large/growing food manufacturer takes pride in their popular products and traditional values. The company attributes its success to its strong employee culture and a commitment to quality.
As the Associate Director of Customer Relations for a highly respected Food manufacturing company, you will play a critical role in ensuring smooth operations and maintaining strong relationships with their valued customers. This leadership position requires expertise in managing invoicing, collections, clearing deductions, and overseeing a team of customer relations professionals
Responsibilities:
- Establish and maintain positive relationships with key customers, acting as the primary point of contact for escalated issues and concerns
- Work collaboratively with cross-functional teams, including Sales, Supply Chain, and Finance, to ensure seamless customer interactions and timely resolution of inquiries
- Oversee the invoicing process to ensure accuracy, completeness, and adherence to agreed-upon terms
- Lead efforts to investigate and resolve deductions taken by customers, collaborating with relevant stakeholders to identify root causes and implement preventive measures
- Co-lead efforts with Transportation to ensure that orders are tendered timely to third party carriers leveraging the enterprise routing guide
- Utilize transportation KPIs to enhance customer relations
- Continuously assess customer relations processes and propose improvements to enhance efficiency and customer experience
- Gather feedback from customers and analyze market trends to identify opportunities for product improvement and customer satisfaction enhancements
Qualifications:
- 7-10 years experience in customer relations, account management, supply chain or a related field within the CPG/Frozen Food industry
- Team management and development experience
- Bachelors degree required, MBA preferred
- Strong understanding of invoicing, collections, deduction management, and logistics operations
- Exceptional communication and interpersonal skills to build and maintain strong customer relationships
Miller Resource Group
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Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
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- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
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