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Job Summary:
This large/growing food manufacturer takes pride in their popular products and traditional values. The company attributes its success to its strong employee culture and a commitment to quality.
As the Associate Director of Customer Relations for a highly respected Food manufacturing company, you will play a critical role in ensuring smooth operations and maintaining strong relationships with their valued customers. This leadership position requires expertise in managing invoicing, collections, clearing deductions, and overseeing a team of customer relations professionals
Responsibilities:
- Establish and maintain positive relationships with key customers, acting as the primary point of contact for escalated issues and concerns
- Work collaboratively with cross-functional teams, including Sales, Supply Chain, and Finance, to ensure seamless customer interactions and timely resolution of inquiries
- Oversee the invoicing process to ensure accuracy, completeness, and adherence to agreed-upon terms
- Lead efforts to investigate and resolve deductions taken by customers, collaborating with relevant stakeholders to identify root causes and implement preventive measures
- Co-lead efforts with Transportation to ensure that orders are tendered timely to third party carriers leveraging the enterprise routing guide
- Utilize transportation KPIs to enhance customer relations
- Continuously assess customer relations processes and propose improvements to enhance efficiency and customer experience
- Gather feedback from customers and analyze market trends to identify opportunities for product improvement and customer satisfaction enhancements
Qualifications:
- 7-10 years experience in customer relations, account management, supply chain or a related field within the CPG/Frozen Food industry
- Team management and development experience
- Bachelors degree required, MBA preferred
- Strong understanding of invoicing, collections, deduction management, and logistics operations
- Exceptional communication and interpersonal skills to build and maintain strong customer relationships
Miller Resource Group