Customer Engagement Manager

Job Description

Role: Customer Engagement Management/Delivery

Location: Pittsburgh, PA

Who are we looking for?

Customer Engagement Manager – Managing delivery, customer relationship for a large portfolio.

Job Description:

• Oversee portfolio from Project Delivery, Sourcing, Financial perspectives, ensure robust governance & improve efficiencies
• Focus on Customer Relationships & engagement to ensure a great customer experience, providing solutions leveraging Technology
• Ensuring delivery commitments by closing working with teams across the Mphasis & Customer – Product Owners, Architects etc, define delivery plans, estimates, risk management
• Manage & Monitor status reporting, tracking deliverables, issue & risk management, resource allocation across portfolio
• Ensure program/project managers meet established schedules, help resolve technical and operational issues, and accomplishes delivery goals towards contract commitments – People care, including training, performance oversight, performance feedback, assessments, performance improvement planning & oversight
• Work closely with Client’s IT & business teams, align to strategy – Work with Internal teams to develop a roadmap that aligns with strategy and delivers results

Experience:

• Over 15+ years experience in Engagement Leadership capacity managing engagements with onsite, offshore, near-shore delivery models, for portfolio of 250 – 350+ FTEs
• Ability to combine functional and technical skills, modern delivery practices to ensure desired outcomes for customer in terms of Quality, Schedule & Budgets
• Knowledge & understanding of Agile methodologies, Identification & implementation of continuous improvement programs
• Ability to establish strong working relationship with customers, work effectively to lead and be part of a virtual & dispersed team and ensure delivery milestones
• Strong people management skills, bringing teams together, identify and nurture talent
• Creating solutions, co-ordinate preparation of proposals with technology & domain SMEs

• Technical Areas:
• Experience & Knowledge of handling engagements in Cloud Native Technologies
• Solutioning of Application Rationalization and Consolidation in a M&A scenario
• Solutions comprising of optimized Application development & integration of Global, Regional, Country level capabilities

Behavioral Skills:

· Effective interpersonal, team building and communication skills

What’s in for you?

• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation

• Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Mphasis