Mphasis

Title: Global Delivery/Engagement Leader (Financial Services)

Location: DC, Virginia ( Anyone willing to Relocate to Virginia can apply)

Who are we looking for?

• A senior professional having strong delivery/ account management capabilities. Manage globally distributed and large delivery teams across multiple programs/ projects covering US
• The Individual should be passionate about technology, experienced in developing and managing cutting edge technology business.

Qualification:

• 20+ years of industry experience, with hands on delivery/ account management skills in multiple domains
• Experience in delivering large projects & Customer Relations Management
• Must have Agile exposure
• Excellent communication, Client management skills and people skills
• Experience in Onshore/Offshore models engagements

Primary Responsibilities include

• Global Delivery, Offshore Management, IT Strategy, and Pre-sales.
• Manage and deliver large multi-million dollar programs successfully
• Handle a P&L responsibility of $40mn- $50mn and responsible for the direct growth of the account
• Focus on the client’s business problems – the ability to understand the client’s broader business context and problems
• Manages overall P&L for the account(s) from an overall delivery perspective and drives cost optimization initiatives
• Working alongside the delivery team to provide technical expertise in the interpretation of business requirements to build a business case for Mphasis services for clients.
• Work closely with the Sales Leader to Grow the accounts in US
• Manage a team of Client Engagement managers and strongly drive the growth

Skill Set Required:

• People management and governance for large teams
• Should have a proven track record of success and a distinguished career driving relationships
• Should have adequate exposure to roadmap development, delivery/account management
• Should have deployed large scale and high quality technology solutions across all LoBs

What’s in for you?

• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation

• Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endear to our clients.

Mphasis

Job Description

Role: Customer Engagement Management/Delivery

Location: Pittsburgh, PA

Who are we looking for?

Customer Engagement Manager – Managing delivery, customer relationship for a large portfolio.

Job Description:

• Oversee portfolio from Project Delivery, Sourcing, Financial perspectives, ensure robust governance & improve efficiencies
• Focus on Customer Relationships & engagement to ensure a great customer experience, providing solutions leveraging Technology
• Ensuring delivery commitments by closing working with teams across the Mphasis & Customer – Product Owners, Architects etc, define delivery plans, estimates, risk management
• Manage & Monitor status reporting, tracking deliverables, issue & risk management, resource allocation across portfolio
• Ensure program/project managers meet established schedules, help resolve technical and operational issues, and accomplishes delivery goals towards contract commitments – People care, including training, performance oversight, performance feedback, assessments, performance improvement planning & oversight
• Work closely with Client’s IT & business teams, align to strategy – Work with Internal teams to develop a roadmap that aligns with strategy and delivers results

Experience:

• Over 15+ years experience in Engagement Leadership capacity managing engagements with onsite, offshore, near-shore delivery models, for portfolio of 250 – 350+ FTEs
• Ability to combine functional and technical skills, modern delivery practices to ensure desired outcomes for customer in terms of Quality, Schedule & Budgets
• Knowledge & understanding of Agile methodologies, Identification & implementation of continuous improvement programs
• Ability to establish strong working relationship with customers, work effectively to lead and be part of a virtual & dispersed team and ensure delivery milestones
• Strong people management skills, bringing teams together, identify and nurture talent
• Creating solutions, co-ordinate preparation of proposals with technology & domain SMEs

• Technical Areas:
• Experience & Knowledge of handling engagements in Cloud Native Technologies
• Solutioning of Application Rationalization and Consolidation in a M&A scenario
• Solutions comprising of optimized Application development & integration of Global, Regional, Country level capabilities

Behavioral Skills:

· Effective interpersonal, team building and communication skills

What’s in for you?

• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation

• Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Mphasis