Business and Leisure Travel Sales Manager

Welcome to Boston Harbor Hotel, where our Forbes Five-Star & AAA Five Diamond urban resort offers a journey of endless opportunities!

When you join our team you become part of a passionate group at Benchmark Pyramid, a fast-growing leader in hotel management encompassing 200+ properties, that are dedicated to creating unique experiences unlike any other across the globe.

We are seeking determined professionals with a passion for hospitality, who are committed to delivering unmatched service while working together to meet challenges boldly, thoughtfully, and creatively. Boston Harbor Hotel is pleased to offer a competitive compensation & benefits package, and excellent development opportunities, each offering unique ways to explore the world. Join the journey that will energize, challenge, and advance your career!

KEY RESPONSIBILTIES

The primary responsibilities for the Business & Leisure Travel Sales Manager include but are not limited to:

• Responsible for soliciting, prospecting, negotiating and booking new and repeat business through efforts, which could include; outside sales calls, referrals, networking, etc. to maximize room revenue.
• Coordinate client specifications with all departments as appropriate, and efficiently respond to client comments or issues, to enhance future sales prospects.
• Analyze historical, current and future hotel/market trends to create and develop key selling strategies to ensure hotel is positioned correctly with partners.
• Develop and cultivate relationships with key corporate, business and travel industry accounts to maintain and increase market share.
• Participate in trade shows, community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
• Create booking incentives for need periods.
• Follow all established policies and procedures relating to administration of accounts and ultimate booking of business.
• Responsible for meeting and exceeding revenue goals.
• Maximize revenue by selling all facets of the hotel, both orally and written form to previous, current and prospective clients.
•  Conduct weekly site visits, while entertaining clients as deemed appropriate for potential business for that account.
• Handle account details for all pertinent aspects of solicitation and closing are complete and documented.
• Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible.
• Ensure all proposals and contracts are presented to the client accurately and effectively, while operating in accordance with strategic objectives to exceed market driven revenue components.

JOB QUALIFICATIONS

In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:

• Ability to travel for sales calls, including representation of the company at tradeshows and conferences as necessary.
• Proven record of penetrating markets, while developing market segments.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work with maximum efficiency, accuracy and attention to detail.
• Must have experience in all Microsoft Office and industry relevant Sales systems.
• Ability to work effectively in Microsoft Excel to create spreadsheets regularly.
• Demonstrated ability to work cohesively with a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 

Pyramid Global Hospitality