Account Manager

Do you want to get a foot in the door at an online Advertising and Media company that has seen tremendous growth? Do you want to work in the world of online video; one of the fastest-growing advertising formats in the world? Then Playwire is the place for you…

Playwire is a full-service digital innovation partner that leverages online advertising and proprietary technologies to build publishing brands in the gaming and entertainment verticals.

Playwire is always looking for amazing Account Managers to join our Partner Success team. The Partner Success team is on the front lines dealing directly with our partners. The ideal candidate is a growth-minded, detail-oriented and analytical persuader this who onboards and manages new partner accounts brought in by our Business Development team. The Account Manager constantly reviews data to ensure that our publisher accounts are yielding the best results with our inventory. In addition, this role is responsible for all aspects of partner onboarding, account creation, and building relationships. This person has an innate ability to manage expectations of clients and deliver clear, concise messages at all levels of a business hierarchy.

Essential Functions:

• Assist strategic partners with questions and concerns regarding their accounts with speed and proficiency
• Manage priority of key accounts while handling other requests in a timely manner
• Keep a regular cadence of effective communication with all partners to ensure Playwire is always top of mind
• Respond to, and resolve, all types of inquiries that comes from partners with minimal to no assistance
• Handle executive-level client interactions, including quarterly business reviews, and strategizing bigger picture ideas
• Stay current on all new products & process management releases relevant to partner onboarding and maintenance.
• Staying informed of industry news and changes to digital advertising standards and practices.
• Collaborate with Creative and Ad Ops teams in the creation, approval & delivery process of custom executions
• Manage timely communication between Partner Support and Global Sales team so they are aware of, and selling against, new partner relationships where applicable
• Conduct outreach for more inventory from partner network when demand is high and extra supply is needed
• Proactively optimize by looking for growth opportunities with our partners. The key is to be the proactive consultant and expert with our partners instead of reactive when there is a problem
• Have an intimate knowledge and understanding of the inner-workings and systems of Playwire, as well as your partners. You should have the answers or know where to find them and be able to communicate as such to the partner
• Perform other duties as assigned by management with autonomy

Qualifications:

• Bachelor’s degree or equivalent, including but not limited to digital advertising industry experience
• Strong experience with websites, digital advertising, and using an ad server such as Google Ad Manager
• Experience working in Analytics tools and platforms such as Google Analytics, Tableau, MOAT
• Working knowledge of Google suite; strong knowledge of Excel
• Familiarity with CRMs such as Hubspot
• Acute attention to detail
• Strong organizational, problem-solving skills
• Ability to prioritize tasks and manage multiple workflows at once
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Playwire