Client Success Manager

Are you the type of person who just loves making customers happy?

Do you enjoy the role of being the first person that customers will meet?

Do you love making the first impression a memorable one?

If you answered yes to any of these questions, please keep reading!

We are seeking a dynamic individual who is looking to establish a career in customer service and communication.

As a key contributor to the success of our clients, the Client Success Manager will serve a critical role in helping us build and grow an engaged online community and brand, also assisting in developing and executing all day to day operations.

Because you will be in charge of customer service, your primary job is to make our clients happy and as such, we’re looking for someone with the ability to fill what is possibly the most important role in our company.

Key Responsibilities:

• Provide world class customer service experiences to our clients and members
• Assist with event planning and execution
• Manage our CRM (Customer relationship management software)
• Run a busy office and be “Mr or Mrs dependable” for all of the other team members who will come to you for admin / clerical / logistical support
• Manage credit card payments and keep A/R (accounts receivable) down
• Be a first point of call for all of our new customers (online and in-person)

What You Need to be successful:

• Great Telephone Communication Skills– you should very comfortable on the phone and web-call (zoom experience is a MUST) and able to put a new client at ease very quickly
• Great IN PERSON communication skills – you should be very comfortable with clients who visit the office or our events
• Experience in successfully putting on events, meetings or seminars (working with hotels, external vendors, managing ticket sales etc)
• Persistence: Demonstrates tenacity and willingness to go the distance to build strong relationship with new customers and clients
• KPI focused –previous employment and success within a KPI driven company

What we will do for you:

• Give you an opportunity to be most important person in the most important role in a very successful global business
• Provide you with ongoing training and support in the field of customer service
• Give you a license to THRILL (taking ownership of your own department with the freedom to WOW our clients as you see fit)
• Opportunity to travel across the USA… and more!

If you’re interested at this point, let me tell you who we are:

We are a rapidly growing marketing training and full service marketing agency located in Berkeley Heights, New Jersey and San Antonio, Texas.. We work with Fitness Professionals and Gym Owners from all over the world (mainly in the USA) and we help them to grow more successful businesses.

The founder of the company is Vince Gabriele – an Influencer, a 4 x Amazon Best selling Author on the subject of Marketing and Sales, and a former Professional Football Performance Coach who grew his own successful Personal Training and Athlete Performance company from the ground up. He now shares his business skills and knowledge with other Gym Owners worldwide.

We have experienced rapid growth in the past 24 months and in that time have gone from a one person start up – to $2 million plus in annual sales. Our website is located at: www.vincegabriele.com

We are now able to offer you an opportunity to help us to continue the expansion of our training company with a role as head of our customer service team. Your primary role will be developing a strong relationship with our ever expanding client base, providing product and logistical support to our clients as well as assisting in organizing exciting events across the USA.

How to Apply

We are specifically looking for someone who can come in and hit the ground running quickly.

Please apply with your resume and cover letter clearly explaining why you would be perfect for this job.

WOW us!

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Vince Gabriele Media