This position will work closely with the Director of Recreation and assist in managing the Recreation Department including planning, training, and overseeing the pool facilities, as well as family or convention group recreational activities for the Hershey Lodge.
This position may provide care, supervision, guidance, or control of children or may have regular, ongoing contact with children that is integral to the responsibilities of the position. As a result, in accordance with Pennsylvania’s Child Protective Services Law, newly hired candidates are required to obtain the following clearances: a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI). Completed clearances are required to be submitted prior to starting employment.
Job Functions
(Items marked with an asterisk are essential functions of this position):
- Oversee daily aquatics and recreation activities and events, including pool operations, lifeguards, and activities staff, to ensure that guest needs are met while maintaining a safe and fun atmosphere.*
- Manage and maintain proper water conditions, including chemical levels, in swimming pools and Hershey Water Works.*
- Hire, train, motivate, develop, and manage performance of staff. Monitor/approve employee requests and edit payroll as needed. Create schedules to provide adequate coverage for all recreation functions.*
- Prepare materials and other resources to ensure the appropriate, timely, and thorough training for all recreation positions, including coordinating and implementing lifeguard training classes, monitoring lifeguard certifications, and hosting weekly in-service trainings for lifeguards.*
- Ensure cleanliness of the facilities by enforcing and maintaining safety, health, and sanitation practices that meet guest expectations and property standards.*
- Plan and facilitate all social and recreational events, as well as themed weekends for Hershey Lodge transient guests and convention groups. Collaborate with other departments as well as coordinate character appearances, mini golf, tennis, bingo, and other group activities/services.*
- Resolve and follow up on any complaints, issues, injuries, or other concerns to ensure resolutions effectively meet guest needs and provide excellent customer service.*
- Conduct and attend department and property meetings, participate in rotating “Manager on Duty” program, and support lifeguards and activities attendants by filling in as needed.*
- Assist with preparation of annual budget and monitor inventories of equipment and supplies within the department.*
- Perform other duties as assigned.
- .
Basic Qualifications:
- Minimum of 4 years of related experience.
- At least 2 years must be lifeguarding.
- Minimum of 2 years supervisory experience.
- 18 years of age or older.
- Must have a valid Driver’s License
Additional Qualifications:
- Associate’s degree – Recreation Management
- Working knowledge and familiarity of an Aquatic Facility Pump Room
- Working knowledge of basic computer skills of Microsoft Office Programs (Word, Excel and PowerPoint).
- Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).
- Pre-Employment – Preferred Certifications: Lifeguard Instructor Certification, Aquatics Facility Operator Certification (AFO) and/or Certified Pool Operator Certifications (CPO). Pesticide Certification (category 24), preferred
Physical Demands & Working Conditions
- While performing the duties of this job, the employee is required to:
- Reaching Forward Occasional (<33%)
- Lifting Occasional (<33%) (75lbs maximum weight)
- Bending Occasional (<33%)
- Sitting Frequent (34-66%)
- Standing Frequent (34-66%)
- Walking Frequent (34-66%)
- This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
- The position is subject to both environmental conditions. Activities occur inside and outside.
- Physical requirements include complete mobility and good physical conditioning, good hearing and vision, and ability to work in all environments, including cool and hot temperatures. Schedule varies according to operational needs, but includes evenings, weekends, and holidays. Must be available to work varied shifts: early shift begins at 7:00 am and the late shift ends at 11:00 pm. This position may provide care, supervision, guidance, or control of children or may have regular, ongoing contact with children that is integral to the responsibilities of the position. As a result, in accordance with Pennsylvania’s Child Protective Services Law, newly hired candidates are required to obtain the following clearances: a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI). Completed clearances are required to be submitted prior to starting employment.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Hershey Entertainment & Resorts Company
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