Entertainment Content Creator Jobs

Crowd Surf Digital Marketing Manager – Apply using this link! (copy & paste in your browser) or directly on Linkedin

https://forms.gle/TyVnaPGznXptuDjL6

About Us

At Crowd Surf we are a collective team of music lovers and social media innovators crafting game-changing creatives with passionate team members. Our goal is to help artists share their gifts with the world. We are searching for a Digital Marketing Manager who shares the same passions as Crowd Surf! – We are looking for someone that is competent and ready to succeed!

About You

• Passionate about music and culture, driven to create elevated work, not just be part of the conversation but leading it. Resourceful, scrappy, innovative, responsible and can stick to hard deadlines- Adaptable in the ever changing virtual world
• Proactive work ethic /Self Starter – Stays in front of things
• Must be able multi-task, set priorities and meet deadlines under pressure
• Proficient with video edits and graphic designs
• Ambitious & want to grow with our award-winning company and team who wish to have a career on the business side of the music industry.
• Excellent communication skills (written and oral) using Apple products 
• Experience in marketing account management & managing others 
• Successfully manage a small team of 3-5
• Understand that this isn’t just a 9-5 job. Sometimes you have to work for a couple hours on the weekend or evenings to meet the client’s needs with social media 

The Digital Marketing Account Manager will be the driving force to bring value to our clients in the digital space. From managing relationships between Crowd Surf and its clients/artists, to ensuring that our client’s goals are being met through creative digital strategy and ideation, this person will communicate with clients on a daily basis, work with other team members to achieve creative goals, and constantly be on the lookout for new and exciting digital trends to incorporate into their ideas. Ultimately, the account manager will help drive revenue for both our clients and Crowd Surf.

Responsibilities

Directly Responsible for obtaining results for clients needs are not limited to but may include:

+ Communicate with all clients, artists and teams on a daily basis via email and phone.

+ Oversee overall digital strategy on all clients’ social properties, websites, mailing lists, retail spaces, apps, etc.

+ Oversee content strategy/optimization. Create/source new content and ideas consistently

+ Keeping clients and their teams up to date with new technology and opportunities for audience growth on all digital platforms.

+ Collaborating directly with artists and their team to create creative content for online properties.

+ Planning and spearheading big picture creative content strategies around products and services. Integrate with tech partners, influencers, brands, etc. as needed.

+ Finding creative ways to directly connect artists to fans both digitally and physically.

+ Working with clients to increase revenue streams amongst the client’s services and products.

+ Constantly survey and bring value to anywhere our clients are represented in the digital space

+ Oversee and train marketing team of coordinators and assistants

+ Must have high speed internet connection as the position requires video conferencing, phone calls and daily operations virtually.

Job Type: Full-time based on 40 hours per week (although events and client’s need can sometimes extend this) 

We offer paid holidays, sick days, vacation days, electronic stipend plus health, dental, vision and life insurance benefits after 60+ days of employment. Starts at 42K+ depending on experience, state you are working in and availability to be on the ground when needed at events.

To be considered please apply via this link:

https://forms.gle/TyVnaPGznXptuDjL6

Crowd Surf

Overview

Prym Consumer is a leading supplier of sewing notions and knitting tools to textile handicrafters worldwide. Prym Consumer US is a market leader in the US with our brands of Dritz, Omnigrid, and Prym and is looking to add to its team.

Summary

The Social Media and Trade Marketing Manager will be responsible for developing and implementing comprehensive social media strategies, creating text and video content, responding to web posts, managing online brand presence, and driving trade marketing initiatives to increase brand awareness, engage with our target audience, and boost sales. This role is ideally creative, analytical, and has a deep understanding of social media platforms, digital marketing trends, and trade marketing strategies.

Essential Functions

• Develop and execute a robust social media strategy that aligns with the company’s overall marketing objectives.
• Manage all social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn) and ensure regular posting of engaging content that reflects the brand’s voice and resonates with the target audience.
• Monitor social media channels for mentions, comments, and messages, and promptly respond to customer inquiries and feedback.
• Analyze social media metrics and generate reports to measure the success of campaigns, identify trends, and recommend optimization strategies.
• Stay up-to-date with the latest social media trends, tools, and best practices, and proactively identify new opportunities for growth and engagement.
• Collaborate with cross-functional teams, including marketing, sales, and eComm, to develop and execute integrated social media campaigns that support product launches, promotions, and events.
• Create and manage a social media content calendar, ensuring the timely delivery of high-quality content across platforms.
• Oversee the planning and execution of trade marketing initiatives, including trade shows, conferences, and promotional events.
• Collaborate with the sales team to develop effective trade marketing materials, such as brochures, product catalogs, and sales presentations.
• Conduct market research to identify industry trends, competitor activities, and customer preferences, and leverage insights to optimize trade marketing strategies.
• Work with Sales and Customers to execute merchandising solutions across assigned categories, adhering to customer specific requirements
• Communicate Customer and Channel needs throughout product development process to ensure delivery is on-time, on-cost and on-spec & accurate.
• Other duties as assigned

Required Education and Experience

• Bachelor’s Degree in Marketing, Communications, Business Administration, or other related degree
• 2-4 years experience in proven work experience as a Social Media Manager, Trade Marketing Manager, or a similar role.
• Must be proficient in MS Office products including Word, Excel and PowerPoint, SharePoint and Teams
• Strong understanding of branding principles, marketing strategies, and consumer behavior.
• Excellent communication and interpersonal skills.
• Deep understanding of social media platforms, trends, analytics tools and best practices.
• Creative thinking and ability to generate innovative ideas.
• Project management skills and ability to manage multiple projects simultaneously.
• Ability to work collaboratively with cross-functional teams and stakeholders.

Preferred Education and Experience

• Experience in the sewing notions and crafts industry
• MBA or other advanced degree

Supervisory Responsibility

This position has no supervisory function.

Career Path Progression from this position

Category Manager

Key Account Manager

Sales Director

Travel

This position will require up to 10% travel

Work Environment or Working Conditions

This job operates in a combination of professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Additionally, this role will encounter equipment and heavy power industrial vehicles, with high noise levels possible in the warehouse setting.

Physical Demands

• Ability to lift 5 – 20 lbs periodically and 50lbs on occasion
• Ability to stand/walk for up to 8 hours
• Ability to sit for up to 8 hours

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Company Overview and History

Prym’s roots go back to 1530, when Wilhelm Prym worked as a goldsmith in Aachen. This makes Prym one of the oldest industrial companies in Germany and one of the most traditional in the world. Throughout its history, the company has reinvented itself time and again, ensuring its continued existence for centuries.

Relocated from Aachen to Stolberg in the mid-17th century, Prym focused on the production of brass. As brass production increasingly lost importance, the company focused more on finished brass products and became a leader in the field of machine production of metal haberdashery.

An important milestone was also the decisive further development of the press fastener by Hans F. Prym in 1903: He developed the s-spring which ensures, the press fastener can be closed and opened easily while at the same time the press fastener is securely closed. In many different colors and shapes, it has been produced in endless quantities since the beginning of the 20th century and still is, as Prym manufactures Millions of the practical daily helpers every day.

As much as Prym has changed in almost 500 years, one constant remains: The company is majority-owned by the Prym family – and will remain so.

Our internationally staffed management team reflects the Prym Group’s setup into independently operating divisions and holding.

The lean organizational structure allows the divisions to adapt to the needs of their markets, while the holding enables all parts of the group to unleash their full potential by foresighted planning, ensuring economic stability and modern talent management.

EEO Statement

EOE/Vet/Disabled

PRYM

The ideal candidate will assist in all areas of marketing lead generation and marketing support. They will be comfortable maintaining various marketing campaigns and have a creative skillset that enables them to brainstorm new initiatives. 

We need someone who wants to grow into a marketing manager role who already has a proven track record in customer product alignment and content creation.

Responsibilities

• Develop and maintain websites, newsletters, emails, social media campaigns
• Contribute to marketing and creative brainstorming initiatives
• Identify and propose internal/external ideas and initiatives to help promote general awareness of the company brand

Qualifications

• Bachelor’s degree or equivalent experience
• 2 – 3 years’ experience in marketing/brand management
• Excellent written and verbal communication skills
• Ability to manage multiple priorities
• Knowledge of all social networking platforms

InsuredMine

About the job

A shared passion for our brands and what we stand for is a plus! Reporting to the Director of Brand Marketing, the key function of the Brand Manager (BM) is to spearhead marketing platforms and programs including consumer, customer and bottler facing activities. The BM will responsible for tracking and maintaining monthly performance reports and continuously monitoring marketing trends and keeping a close eye on competitors in the marketplace.

Essential Job Functions:

Brand Planning

• Support in the creation and development of the brand marketing plan – from strategy to analysis and detailed marketing support informed by data and insights.

Business Analytics

• Demonstrate a deep understanding of drivers of performance of assigned category and brand. Identify opportunities and issues to drive brand growth and profitability.
• Responsible for monthly brand performance reporting including Nielsen, VIP and Customer / Business Unit (BU) Performance.
• Collaborate with insights team to leverage research (historical, secondary) and insights (consumer).

Bottler And Customer Engagement

• Brand Presentations – work with category management, consumer Insights, strategy, commercialization, and the sales team to develop compelling brand selling stories.
• Generate compelling consumer marketing programs, to drive demand at retail.

Innovation And Product Launches

• Develop and execute integrated marketing plans and go-to-market strategies for new campaigns and product launches, collaborate cross-functionally with Sales Operations, Shopper, Digital, Creative, and industry partners to create compelling innovation stories.
• Champion the brand with compelling presentations with insightful detailed information.

Partnership Marketing

• Facilitate the execution of the Brand’s Pillars, Partnerships and Platforms.
• Assist the Brand’s Consumer engagement efforts surrounding marketing partnerships, events, and consumer centered programs.
• Project Management: Develop and manage project workflows as it pertains to brand marketing Initiative’s.

Digital / Social

• Assist with the management of digital campaigns / marketing pillars, social strategies, and content

Position Requirements

• Minimum 5 years relevant Brand Marketing work experience in beverage, CPG or lifestyle marketing required.
• Must have been with the same org for a minimum of two-years with a demonstrated successful track record as a Brand Manager.
• Bachelor’s degree in Marketing or related field preferred.
• Ability to travel 20%+ of the time.
• Strategic Thinker and full commitment for execution.
• Strong passion and responsibility to deliver results.
• Experience with lifestyle marketing, digital media, sponsorships, and event marketing.
• Passion for action sports, motorsports and/or strong cultural understanding is a plus.
• Familiarity with Project Management Software is a plus (Air table/Click up).
• Working knowledge in Microsoft Office (PowerPoint, Excel, Word), Microsoft Outlook.
• Highly motivated self-starter with a strong sense of urgency.
• Strong organizational and communication skills.

24 Seven Talent

Full-Time | IN-OFFICE ONLY | Location: Downtown Los Angeles

Who You Are

The Social Media manager will play a key role in daily content creation, community management and ambassador outreach. This position will be tasked with accelerating the brand vision for That’s it. on social media channels including but not limited to: Instagram, TikTok, Discord, X and YouTube accounts with an emphasis on storytelling and creating engaging content. The individual should also be adept at leveraging data and analytics to continue to refine and optimize the content strategy and drive performance.

What You’ll Do

You’re a highly motivated, highly creative individual with experience and passion for connecting with current and future fans of That’s it. In this role, you will engage with our community daily, develop and expand our online reputation, and leverage existing creative content to bring a human connection to the brand.

This individual will manage the company’s social media accounts, focusing on organic content, community engagement, ambassador/influencer outreach and brand management, and will work closely with the digital advertising team to create synergies in social media efforts.

Key responsibilities include:

• Run the day-to-day execution of social media, including posting content and community management.
• Build our social audiences on multiple platforms and engage with them daily.
• Own the content calendar and work closely with design team to develop content
• Nurture relationships with industry influencers, media contacts, and customers via social media interactions and conversations
• Implement a monthly content editorial calendar and regular social publishing schedule to manage content and plan specific, timely marketing and PR campaigns.
• Build and nurture our ambassador fan program on Instagram, Discord and Email
• Keep a pulse on social trends, pop culture, current events, new platform features, competitors, and best practices with actionable next steps to keep social media efforts up-to-date and effective.
• Work collaboratively with creative and advertising counterparts
• Analyze performance on a weekly basis and provide optimization recommendations based on data.

What You’ll Need

• 3+ years social media and content creation experience, preferably with a CPG brand
• A desire to collaborate in person, as this is a 100% in-office position.
• Bachelor’s degree in marketing, advertising, public relations, or communications
• Strong written and verbal communication skills
• Ability to work independently as well as collaboratively.
• Laser focused attention on detail, a self-starter mindset with minimal supervision required.
• Ability to work under tight deadlines and effectively manage multiple marketing campaigns at once.
• Results oriented and driven to achieve KPI’s and constantly optimize campaigns.
• A passion for healthy food and beverage categories is a plus

That’s it.

Social Media Manager

Responsibilities:

Social Strategy

• Work closely with the Director of Social Media & PR to define and implement the global content strategy.
• Work with global brand partners to lead social media campaign development and initiatives.
• Ideate new initiatives, campaigns and projects that align with brand objectives and social media goals.
• Evaluate, prioritize and predict brand needs.
• Have a clear understanding of what social media successes looks like.

Content Development

• Ideate and develop quarterly and monthly content, inclusive of holidays, campaigns, product launches, etc.
• Work cross-functionally to develop creative briefs for the in-house Brand Design team.
• Manage delivery and approval of all global content on time via Sprout Social.
• Ensure materials are revised, approved and distributed to key/global stakeholders.

Community Management

• Monitor and manage social media channels through Sprout Social, inclusive of updating profiles, Instagram Highlights, cover photos etc.
• Address appropriate comments and/or flag to the appropriate team members (i.e., Customer Service).
• Monitor social media landscape to identify trends, relevant content to repurpose, fan created content, etc.
• Identify and institute best practices.
• Oversee successful launch and completion of campaigns to meet goals, budgets and deadlines.

Measurement & Reporting

• Develop and present reports inclusive of content performance, competitor performance and recommendations.
• Work with global teams to ensure reporting is delivered in a consistent format.

Project Management

• Be a key stakeholder in and work with internal and external partners or agencies on campaigns and projects.
• Schedule internal / external meetings when necessary and ensure projects and next steps are noted and followed up in a timely fashion.

Desired Skills:

• 5+ years’ experience helping to run social media for a global brand.
• Creative and strategic thinker with high attention to detail, process and management skills.
• Well-versed in current and emerging social platforms.
• Experience conceptualizing and presenting big ideas and new formats.
• An eye for visual design and ability to capture and curate best-in-class social content.
• Strong writing and editorial skills.
• Experience using social media tools like Sprout Social, Later, and Iconosquare.

Required Skills:

• 2-3 years’ social media experience for a CPG brand.
• Experience maintaining and growing social audiences across multiple platforms.
• Ability to speak about growth and implementation.

Compensation:

This role is $40-50/hour and will require you to be onsite in Van Nuys Monday, Wednesday and Thursdays.

There is potential to become a full-time employee.

Cypress HCM

About the job

Reporting to the Director of Marketing, the Brand Manager – key function is to spearhead overarching thought leadership, marketing programs spanning CONSUMER FACING, CUSTOMER FACING and BOTTLER FACING activities. Includes managing celebrity endorsements, events as well as sales program development, digital/social content development and serves as internal BRAND CHAMPION, driving and developing positioning, selling stories and contributing to innovation ideation.

Essential Job Functions

Brand Leadership:

• Create a compelling sense of direction for the brand. Develop clear brand strategies and deliver annual brand plans to meet revenue and profit goals. Communicate business plans, results, and key initiatives to internal stakeholders effectively and efficiently.

Brand Strategy:

• Lead articulation of brand positioning, product architecture, brand guardrails; and ensure all activities support the brand positioning.

Business Analytics:

• Demonstrate a deep understanding of drivers of performance of assigned category and brand. Identify opportunities and issues to drive brand growth and profitability. Responsible for forecast accuracy of ongoing demand to ensure strong in-market execution.
• Marketing Planning/Communications: Collaborate with brand team to develop compelling brand briefs and implement high impact brand marketing programs.

Industry Pulse:

• Maintain sound working knowledge of industry trends, competitive set and general drink landscape as it relates.

Sales/Shopper:

• Partner with Sales to develop channel strategies and drive business at key customers, including implications for pricing and sizing, evaluate channel specific needs, identify business opportunities, and track new item distribution and performance.
• Insights: Collaborate with insights team to leverage research (historical, secondary) and insights (consumer and supplier research, trends) to drive business planning and brand actions and ensure continuous learning plan.

Digital/Social:

• Develop campaign briefs and guide digital/social teams to align campaigns with Marketing pillars and strategies.

People Management:

• Supervise, coach and develop Product Managers and work closely with cross functional partners to develop and retain talent.
• Initiate and oversee sponsorships of events, platforms and influencers.
• Assist with and actively appropriate advertising agencies , generate briefs, provide ideation and concepts.
• Collaboratively work with Field Marketing and Shopper Marketing on identifying national, regional and customer specific platforms and initiatives.
• Work with various functional areas such as Events, Creative, Finance, Sales, P-O-S, New Product Development, Legal, HR, and Executive Management to ensure the Brand Marketing program is running effectively and efficiently.
• Ensure that the Brand Marketing initiatives are woven into Digital Marketing’s execution through websites, social media properties, videos and ads.
• Develop and maintain strong relationships with key event promoters, PR firms, and various media companies in the various relevant genres.
• Remain current on the latest trends within the relevant genres of training and active lifestyle culture.
• Create and distribute updates of Marketing content to the organization such as promotion presentations, event recaps, sales meeting presentations, etc.
• Strong public speaking and presentation skills.

Position Requirements

• Manager level or higher experience (3-5 years) in the field of brand marketing with emphasis on entertainment/sports/wellness marketing and bottler support – preferably working for an established brand relevant to Wellness Drinks, Sports Drinks, Enhanced Water and/or Energy drinks.
• Must have thorough knowledge of bottler dynamics, sales rally management, and incentive development.
• Experience developing and implementing annual marketing plans and budgets.
• Ability to identify, network and build key relationships in the sports/fitness/entertainment industry.
• Must have experience with negotiating sponsorship agreements, managing celebrities and related full 360 programming
• Experience overseeing content creation and managing social media.
• Must be living in and entrenched in a very active lifestyle.
• Highly motivated self-starter with a strong sense of urgency.
• Strong organizational, communication and personnel management skill.
• The ability to be flexible and excel at multitasking in a positive manner.
• Experience effectively coaching and managing a cross-functional team.
• Must have a bias toward action.
• Must be a collaborative team player.
• Must be decisive and enforce brand standards.
• Ability to travel up to 25% (meetings, shows, events, content production, etc.)
• Candidate should possess a bachelor’s degree in business or marketing.
• Strong knowledge in Microsoft Office (PowerPoint, Excel, Word), Microsoft Outlook, the Internet and social media.

24 Seven Talent

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

The Associate Manager will own packaging and naming, promotional signage, product analysis and be a support for the entire team. This clear communicator, with a laser focus on the details, has a penchant for problem-solving and learning on the go. An incredible opportunity to exposure of marketing, this role is a great introduction to the Old Navy brand.

What You’ll Do

Packaging & Naming

• Owns the packaging system across all our products, ensuring clear communication and hierarchy of fit, technology, and innovation.
• Works with Packaging & Labels team to ensure timely packaging updates.
• Manages in-season requests and updates to existing packaging placements.
• Maintains record of all existing systems and current versions for all markets (US, Canada, Mexico) as well as new markets as the brand expands.
• Manages new packaging system roll outs from inception to creative approval, as needed.
• Facilitates any store set-ups to test new packaging.
• Participates as the subject matter expert within the Marketing team for all things packaging.
• Own Old Navy’s naming taxonomy and filters and maintain naming repository.

Promotional Signage

• Owns execution of all promotional signage inclusive of quarterly windows creation, Mall JPEGS, and print in retail requests.
• Collaborate with store operations, store communications and print production teams on share out documents, budgets, timelines etc.

Product Analysis

• Assist Director on creation of marketing big ideas – are the ideas big enough, is customer sentiment there, is timing right.
• Work with merchants & consumer insights to gather data.

General Team Support

• Work with team leaders to provide help where is needed.
• Exposure to all areas of marketing – promotions, product, social, influencer

Who You Are

• 2-4 years of experience in marketing or communications, content creation/product storytelling a plus
• Exceptional detail-orientation with a strong ability to work independently and take initiative.
• Team player who can foster dynamic relationships with other cross functional teams, including but not limited to: Merchandising, Production, Creative, Styling & Photo Production, Visual Merchandising
• High energy level and ability to thrive in a fast-paced and changeable environment, comfortable with ambiguity.
• Self-starter with an innate sense of curiosity and eagerness to learn.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.

Salary Range: $67,900 – $98,900 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US Candidates Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.

Old Navy

Director of Customer Support

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work

The Support team is responsible for handling all inbound customer questions and issues and fully resolving these in a timely and satisfactory manner. The Support Team does this so that the other components of our CX team can focus on training, renewals, relationship building, and growth.

Lexipol’s Customer Experience Team (CX) is seeking an experienced and customer-focused Director of Customer Support to join our team. The successful candidate will lead our customer support team through a period of exciting growth with a particular focus on operational transformation, team development, and handling our most complex customer complaints. You will be tasked with maintaining high levels of customer satisfaction and driving continuous improvements through your team and throughout all of the organization to meet customer needs.

This is done through working in these areas of focus:

Operational Effectiveness and Continuous Improvement (30%)

· Execute a multi-year strategy to scale the support organization for rapid growth.

· Develop and implement customer service policies and procedures to continuously improve the overall customer experience.

· Plan for growth by building scalable processes and systems. This can include hiring and training staff, investing in scalable technology, and developing scalable service offerings.

Team Development and Management (30%)

· Develop an ongoing coaching environment that develops an organizational mindset that drives constant quality improvement.

· Manage customer support teams. Ensure they have the necessary training and resources to execute their jobs effectively.

· Monitor team performance, analyze customer service data and metrics, and use findings to improve processes, systems, and practices.

· Foster a customer-focused culture within the team and throughout the company.

Cross Department Collaboration (20%)

· Interface with all customer-facing teams to ensure comprehensive customer support.

· Liaise with the product and engineering teams to address customer feedback, platform issues improve product offerings, and facilitate speedy and satisfactory resolution.

Escalation and Resolution (10%)

· Handle complex and escalated customer service issues.

· Monitor and enforce all internal service level agreements.

Customer Resource Library Maintenance (10%)

· Oversee the company’s customer-facing help resources including the creation, publishing, and maintenance of our Help Center across all product lines.

· Monitor access rates of customer help resources to inform and prioritize new content creation and process improvements.

Requirements: To be considered for this role, you will have this experience:

· Minimum of 7 years of experience in a customer support role, with at least 5 years in a leadership position leading teams of eight people or larger.

· Proven successful experience in architecting and implementing high velocity, scalable customer support organizational design and systems.

· Proven track record leading customer support transformations within an organization including new tooling, training, processes, and team optimization that deliver the best customer experience and operational effectiveness.

· Demonstrable experience improving overall customer experience metrics as a result of the systems you implemented.

· Exceptional leadership abilities with a focus on employee coaching and team development

· Strong knowledge of customer service software, databases, and CRM tools.

· Strong customer handling skills, with the ability to manage complex issues with tact and professionalism.

· Intermediate or higher-level experience with Excel.

· Bachelor’s degree in business administration or related field.

Preferred Experience:

· Experience as Director of Customer Support in a software company.

· Strong experience with Salesforce or Zendesk.

· Experience with Jira.

· Highly experienced with Process Design software including MS Visio or similar.

Target Outcomes/ Target Results

· Create a Functional Platform Plan for the Customer Support team within 90 days. Include Initiatives, Targets, & Goals.

· Present the Functional Platform Plan to senior leadership.

· Create and share a dashboard of metrics for the Customer Support Team: First response time, full resolution time, customer satisfaction, net promoter score, ticket distribution and balancing, first contact resolution rate, and knowledge base effectiveness.

· Redesign the organization structure to improve the overall customer experience and enable greater velocity and volume of customer support cases.

Employee Value Proposition

· Have a seat at the table. Report directly to the SVP CX.

· Key leadership post in one of the largest teams in the company (CX).

· Broad liberty and freedom to build an optimal customer support function.

· Lots of room to innovate.

· Access to and communication with all levels of the organization.

· Influence and participate in shaping company strategies.

The Environment

· Highly collaborative.

· Passion filled culture: We have a passion for optimizing public safety.

· Outcome driven.

· Join a culture that takes the work seriously, not ourselves. We have a professional sense of humor.

· Mission forward company: What we do makes a difference in communities.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits

Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

About Lexipol

Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)

Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

Lexipol

Social Style House is looking for a Social Media Manager (remote/virtual) to join a fun and innovative social media marketing agency. This person will have an integral role into the success of the agency.

The ideal candidate will:

• Create engaging content, post content, optimize content and also analyze data insights to help grow our audience and our clients’ audiences.
• Applicants should be experienced in social content creation, strategy, and tactics, be up-to-date on social media new trends and technologies, and have a creative editorial eye with a focus on increased engagement.
• Be able to manage multiple high life clients at a time.
• Be extremely organized, easy going, communicative, proactive and possess amazing client relation skills.

RESPONSIBILITIES

Content Creation + Curation:

• Write, schedule, and optimize content daily across multiple social platforms.
• Manage up to 10 clients at a time
• Visuals (Graphics & Images) 
• Videos (Reels & TikToks)
• Copy (Captions & Hashtags) 
• Community Mangagment/Engagement (Inbound & Outbound)
• Run analytics and provide monthly reports on content performance and identify areas of improvement to maximize content reach and engagement, and ensure the brand is meeting audience growth goals.
• Have a pulse on emerging trends and aesthetics on social media platforms and provide content inspiration and instructions to clients.

QUALIFICATIONS & SKILLS

• Role will be full time
• 2 years of relevant experience in social media or agency experience
• Must be a strong, creative writer for captions and blog posts.
• Have a lot of experience with Canva and a good eye for graphic design
• Sound editorial judgment, writing skills and ability to create a distinct voice.
• Tested strategies and ideas for reaching new and established audiences.
• Understanding of and ability to write in brand voice and tone, as well as excellent written and communication skills.
• Fast-learner who can quickly spot trends and adapt to ever-changing social landscape
• Some knowledge of social scheduling.
• Pop culture and general social media knowledge.
• Must live and breathe social media.
• Knowledge of, and a passion for, the digital media industry and its key players and influencers.
• Self-starter who is able to wear multiple hats and juggle multiple social media platforms simultaneously.
• Ability to work independently, quickly and thrive in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.

Programs we use on a daily basis:

• Slack
• Canva
• Capcut
• Planoly
• Trello
• Instagram
• TikTok
• Facebook
• Pinterest
• LinkedIn
• Threads
• Meta Business Suite
• In-App Promotions (boosting)



About Social Style House

Social Style House is a full-service digital marketing and branding agency helping industry professionals, fashion, lifestyle and ecommerce brands grow their social media following and drive traffic to increase sales and scale their business. We specialize in website design, social media management, content creation, and digital advertising for brands and small businesses across every industry.

• Work is 100% remote
• We will request examples of feeds, captions, posts, tiktok/reels videos you have done so please have that ready!

Social Style House