Entertainment Content Creator Jobs

Digital Production Coordinator Job Summary:

We’re looking for a Digital Production Coordinator to join a well-established and world-renowned Association. This will be a long-term, part-time, hybrid opportunity. As a Digital Production Coordinator, you will be responsible for assisting with production of a publication of an online magazine dedicated to the personal and professional development of graduate students and postdocs. Primary responsibilities include managing content on the website, searching for, updating funding opportunities, constructing the bi-monthly newsletter, performing website testing, assisting with marketing and small projects.

Digital Production Coordinator Responsibilities:

• Prepare, upload, and layout web content, biographies, and promotions using the content management system.
• Perform quality assurance before publishing web content and testing newsletter, including proofreading, checking links, verifying dates and deadlines for opportunities and events.
• Track and update status of workflow from copyediting stage to web publishing the using editorial workflow system.
• Update the home page with new stories and promotions, ensuring that nothing is out of date.
• Search for, select, and format appropriate images to optimal size for the magazine website and in the newsletter.
• Assist with marketing efforts to disseminate promotional material via social media.
• Track and document newsletter performance.
• Create bi-monthly newsletter, including preparing ahead by collecting content such events, opportunities, and stories of interest.
• Ensure stories are promoted through social media.
• Assist with small projects in collaboration with other team members, such as research, data entry, and web maintenance.

Digital Production Coordinator Qualifications:

• College degree in communications or a related field plus.
• 3+ years of digital publishing, administrative, and project management experience.
• Marketing and social media experience a plus.
• Good interpersonal, writing/editing, attention to detail, able to work independently, self-motivated.
• Technical knowledge desired: Microsoft Office Suite, Adobe Photoshop, Adobe Acrobat.

About Sparks Group:

Sparks Group has been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction every year since 2012. Founded in 1970, Sparks Group is a full-service staffing and recruiting firm that understands the core values integral to your business. For nearly five decades we have taken a personalized approach to recruiting and staffing. We specialize in rapidly placing quality talent by cultivating relationships with commercial, federal and non-profit clients. We connect leading companies and nonprofits with exceptional IT, finance, creative and administrative talent – nationwide.

New job opportunities are listed daily – www.sparksgroupinc.com

Sparks Group

About the job

Reporting to the Director of Analytics for the Align. Measure. Perform. (AMP) Program, IHA is looking for an Analytics Manager to drive the implementation of data-driven insights and ensure the reliability and consistency of data validation pipelines for the organization. This position will help synthesize and organize technical program needs in collaboration with the Program Operations and Strategic Design and Initiatives (SDI) teams. The ideal candidate is a healthcare industry professional, who can serve as a bridge between internal and external stakeholders and executes on cost-effective, high impact initiatives that move the needle on key industry pain points in California.

About IHA

At Integrated Healthcare Association (IHA), we bring the healthcare community together to overcome barriers to high-value care. For more than 25 years, we have championed a more integrated care system that improves quality and affordability for patients in California and beyond. As a non-profit business league, we are funded by the healthcare industry to help make the system work better for everyone. Our mission-driven executive team and staff work with cross-industry leaders to solve big, systematic challenges such as performance measurement and provider data management. With core values of Collaboration, Candor, and Impact as our guide, we align healthcare around shared goals—and new possibilities. We use data and insights to help everyone improve. We build what is needed to drive lasting change. Because we envision a healthcare system where patients get the best possible care at an affordable price.

Core Job Duties and Responsibilities:

Project Management:

• Organize, track, and effectively close out analytics and engineering project timelines via tailored sprints or alternate methods that enhance productivity
• Partner cross functionally with the Program Operations and Strategic Design and Initiatives (SDI) team to ensure deliverables are tracked and executed effectively and efficiently
• Consistently review and assess the quality of analytics and engineering deliverables to identify opportunities for process improvement and implement best practices

Data Intake Validation and Reporting:

• Serve as a steward for the AMP and Atlas Program data intake validation processes
• Document, update and implement a validation rules bank that governs the data intake validation process.
• Centralize and consistently contribute to technical program documentation across AMP, Atlas and SDI programs
• Manage and curate internal and external analytics dashboards and APIs

Database Management:

• Become an additional subject matter expert (SME) resource on the design and content of AMP and Atlas database schemas
• Custodial responsibility for updating the internal AMP and Atlas databases

Stakeholder Engagement:

• Attend meetings and actively collaborate with teams from healthcare plans, provider organizations, technology vendors and policy makers to drive project deadlines and help resolve any technical program issues

Strategic Support:

• Provide additional resourcing needed to support program functions or new program initiatives determined

Qualifications:

• BA/BS in a STEM discipline, public health, statistics, or related field with emphasis on analytical or quantitative skills.
• 3+ years of relevant experience in project management and healthcare analytics
• 3+ years of relevant experience in healthcare analytics, healthcare IT, and/or database management
• Successful prior work experience as a project manager, technical project manager, management consultant/associate or analyst with proven track record of successful deployment and/or maintenance of healthcare information systems

Bonus if you have:

• A Master’s degree in Public Health or related discipline
• A Project Management Professional Certificate
• Experience with HEDIS measurement or claims-based data
• Experience with SQL coding or other programming languages

Benefits:

• Competitive salary
• Great work environment (Lake Merrit in Oakland)
• Free snacks, tea, and coffee
• Subsidized gym membership

o ClassPass

• Mental health support resources:

o Optum Counselors 24/7 (Online Therapy) – Talkspace

o Meditation Apps: Headspace and Calm

• 401K contribution
• 20 paid days off a year + 18 holidays
• Medical/dental/vision coverage
• Commuter benefits

Permanent US work authorization is a prerequisite to employment for this position.

Integrated Healthcare Association

We are The Soze Agency, a social impact creative firm and worker-owned cooperative driven by our three core values: compassion, authenticity and equity. Our team is made up of entrepreneurs, activists, storytellers, artists and strategists. We create immersive experiences, expansive social movements, strategies for the future and high-profile, large-scale public and virtual events.

Project Managers at Soze are the lead on all encompassing project elements and phases from project inception to completion. They operate as the project hub, ensuring that projects are executed with strategic thinking and creative intention. Our PMs are creative problem solvers, who strive to find solutions, all while managing both the internal and client teams. They’re humble, empathetic, and focus on delivering exceptional work the team is proud of, on time and within budget.

This is a Client Facing role responsible for leading the execution of projects and programs independently, or with other PMs supporting on workstreams, reporting into the Director of Accounts & PM. We are looking for someone who has experience with integrated campaigns, digital, social, and creative production.

KEY RESPONSIBILITIES

• Lead point of contact for Client; A comfort with having & leading client conversations is mandatory 
• Responsible for projects throughout all stages; pitch, budgeting / scoping, execution, launch, retrospective
• Craft relevant documentation: proposals, scopes of work, production schedules, budgets, etc.
• Responsible for timeline creation and management with ability to manage change requests and adjust timing, providing solutions as issues arise
• Influencing the efficiency and quality of work, advocating for the agency/client experience while protecting the internal team
• Cross-functional team lead; provides oversight and support on all Client deliverables with strong focus on Creative partnership & execution 
• Initiate and lead standing and ad hoc meetings needed for alignment and execution, which includes creating and communicating agendas beforehand as well as recapping notes and next steps afterward
• Quality assurance management, including copy and design reviews, client feedback integration, and media specs
• Ability to prioritize project tasks, communicating priorities especially for the cross-functional team to ensure milestones are met
• Coordinate with cross-functional team consisting of strategists, creatives, experiential producers, content producers, and executive management
• Participate in/schedule internal meetings in an efficient manner with the ability to balance the needs of the internal team against client milestones; advocating what’s best to deliver creative excellence 
• Owning project management/workflow system data entry, reporting, and financial analysis 
• Assist the creative teams from concepting ideas, development and execution; 
• Manages and understands multiple aspects of production from digital, experiential, content (still & motion), print.
• Lead retrospective meetings once program is completed, and ensure learnings are communicated effectively to the Accounts & PM team and agency 
• Understand the importance of communication, collaboration, and managing different personalities
• Ability to anticipate project issues/risks and clearly communicate resolutions to the client and internal team

QUALIFICATIONS

• At least 4 years integrated experience (digital, social, content, creative production, etc)
• Managed multiple budgets over $250k with interdisciplinary teams up to 10 people large
• Proficiency in project management tools (Asana, Smartsheet, Monday, Basecamp,etc). Soze’s main PM tool is Asana
• Experience developing Statements of Work, establishing budgets, staff plans and timelines
• Proven ability to prioritize and deliver in a fast-paced and dynamic environment
• Experience managing clients (external and internal) on project scope and delivery
• Comfortable being Client facing and presenting work
• Strong problem solving skills & intuitive 
• Experience validating briefs & objectives, deadlines & deliverables, and requesting information/details necessary for team to be able to deliver the work
• Collaborative leader with strong communication and interpersonal skills and the ability to build great working relationships with cross-functional team
• Expert understanding of the creative process
• Ability to quickly react and adapt to changing environments
• A keen appreciation and understanding of the art for social change world
• Outstanding written and verbal communication skills 
• Excellency in project management systems, thinking and/or platforms like Asana; proficiency utilizing Microsoft Word, Excel, Powerpoint, Google Suite, DropBox, and understanding how they can integrate with creative workflows
• Organized and will geek out over process and improving process

SALARY+BENEFITS

• Salary band for this role starts at $75,000 to $95,000 with participation in profit sharing
• Medical, dental + vision benefits
• Unlimited vacation after one year of tenure, allowances for gym membership, cell phone, and personal development stipend
• The Soze Agency is a worker-owner cooperative. Full-time employees are eligible to become co-owners after 2 years of consecutive employment. Benefits to co-ownership will be discussed during the hiring process

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Soze Agency

Position: Project Manager

Location: Hybrid – Providence, RI [Two days onsite required]

Contract Term: 17 Months+

Hours / Week: 35

Req# 123079

In support of the Executive Office of Health and Human Services (EOHHS), HCH Enterprises is seeking a skilled Program Development and Project Management Specialist with experience in project management, active contracting, meeting facilitation, partnership development, and data-driven decision-making. The person holding the position is expected to work closely with agency program, data, and policy staff to ensure interagency projects focused on oral health move from planning to operations and are actively managed and evaluated. Sustainability planning will also be a major component of this work.

This is a fully virtually and/or onsite hybrid position (contingent upon space and the evolving pandemic) and is located in Cranston, RI. Local candidates highly desired.

Responsibilities

• Work with a collaborative, multi-disciplinary team focused on strategy, policy, planning, program alignment, and evaluation.
• Develop knowledge of related subject-matter programs to inform design, content, and functionality decisions.
• Provide strategic advice on initial design and ongoing operations.
• Draft and edit content for clarity, readability, and effectiveness.
• Develop effective oral health expansion of operations, including:
• Begin a transformation of the oral health system that addresses practice economics, focuses on equity and improved access, and eliminates oral health disparities—including those exacerbated by COVID-19, by increasing the use of preventive services by adults, reducing treatment services over time, and developing alternatives to emergency room utilization.
• Ensure interagency transformation efforts have a positive impact on chronic disease reduction, patient employment, and small-business recovery.
• Improve system capacity and alleviate access barriers for dental care in Rhode Island among the adult population—including Medicaid.

Qualifications

Education:

• Bachelor’s degree (or equivalent) in Communications, Graphic Design, Public Policy, Government, Urban Planning, or another relevant field
• Master’s degree preferred in leadership, business administration, science, public health, or equivalent.

Experience

• 3+ years of experience in managing projects and/or oversight of operations.
• Experience in collecting and interpreting data to drive operations and performance.
• Experience in planning projects and getting stakeholders to consensus.
• Must have experience or certification in project management.

Skills And Abilities

• Facilitation of collective impact across agencies to improve outcomes on the local level.
• Promotion of public health and the need to address social determinants of health.
• Utilization of a cross-sector and an all-hands-on deck approach to project management and program development.
• Empowering children, elders, and the disabled as an equity focus.
• Nurturing all of Rhode Islanders’ quality of life including physical, behavioral, and social health.
• Providing financial stewardship, sharing best practices, and promoting innovation.
• Excellent writing skills and proven ability to organize and complete tasks successfully within timelines.
• Excellent quality assurance and compliance skills
• Creative, self-motivated problem solver who can resolve project roadblocks and troubleshoot issues in a time sensitive environment
• Ability to effectively prioritize tasks with competing deadlines
• Excellent interpersonal and communication skills

Preferred Skills/Experience

• Using resident engagement to choose and influence the services they receive;
• Applying race equity to decisions made throughout large organizations; and
• Ensuring community members are engaged, heard, and respected from the onset of a plan and throughout implementation of programs.

Please fill in the following details

• Complete Name:
• US Citizen (If not please specify your visa status):
• Availability:
• Current Location:
• Willing to Relocate:
• Phone:
• E-Mail:
• Years of experience as a Project Manager: ________________
• Are you fully comfortable with the above-mentioned Required Skills – [Yes / No] : _____________
• Do you have a Bachelor’s degree (or equivalent) in Communications, Graphic Design, Public Policy, Government, Urban Planning, or another relevant field– [Yes / No] : _____________
• Do you have a Master’s degree preferred in leadership, business administration, science, public health, or equivalent.– [Yes / No] : _____________
• Years of experience in managing projects and/or oversight of operations.: ________________
• Years of experience in collecting and interpreting data to drive operations and performance.: ________________
• Years of experience in planning projects and getting stakeholders to consensus. : ________________
• Do you have a certification in project management: ________________

IT Minds LLC

Our client, a growing online entertainment platform, is looking for a Senior Retention Manager to join their team on a full-time basis starting as soon as identified.

As the Senior Retention Manager, you will be building up and executing the company’s retention strategy across paid and owned marketing channels. The Senior Retention Manager will work directly with the CMO of the company.

The Senior Retention Manager will be responsible for:

– creating the foundation of the company’s retention strategy by establishing CRM platform, email marketing campaign, push notification, and content strategies

– developing a retention strategy for each stage of the user life cycle journey including, but not limited to, audience segmentation approach, messaging strategy, offer strategy, and engagement timing

– identifying the company’s customer segments to properly execute on targeted marketing programs

– implementing and executing on all retention strategies and finding areas of improvement based on retention metrics

– working in Salesforce CRM to plan, execute, and report on CRM campaigns

REQUIREMENTS:

– 5+ years of experience in a B2C customer retention role ideally in gaming or gambling

– proficient in the Salesforce marketing suite

– a strong track record in CRM, including campaign execution, lifecycle marketing and analytics and data-driven insights with customer profiles/segmentation

– able to assess trends, competitive activity, and technological advances in the CRM marketing and larger marketing environments

– able to work in a highly collaborative environment with a startup mentality

Creative Circle

Why you want to work here:

We are a community of the world’s leading pipeline companies, and the vendors, service providers, equipment manufacturers, and other organizations supporting the industry.

Job Overview:

This role reports to the Executive Director of Engagement and is responsible for executing strategic and operational tasks in support of membership recruitment, retention, and member experience.

Responsibilities:

Essential Job Function

• Create and manage tracking and retrieval systems to support efficient accessibility of association and foundation documents, records, and reports.
• Manage daily administrative activities including database and website updates, internal and external correspondence including member inquiries, accessibility issues, and onboarding tasks.
• Elevate member concerns to Executive Director, Engagement, and participate in determination and execution of resolutions.
• Collaborate with cross-departmental teams to provide support with membership, accounting communications, marketing, knowledge transfer and executive initiatives.
• Serve as staff membership lead for committees, as assigned.
• Coordinate committee meetings and conference calls, including content identification, agenda, materials, record and transcribing minutes and action items.
• Prepare and present monthly reports and dashboards to committees, leadership, and staff.
• Support Executive Assistant with member award and recognition programs.
• Represent and promote PRCI membership including, but not limited to, representation at conferences (estimated two per year).
• Review and develop membership policies and procedures, and recommend efficiencies and improvements where needed.

Meeting Support and Responsibilities

• Work collaboratively with Meeting Planner on organizational programs including annual conferences, technical committee meetings, workshops, and virtual meetings, as requested.
• Assist with all aspects of meeting logistics including communication, registration, invoicing.
• Procurement of meeting materials and shipment.
• Provide on-site event support, as needed.

Qualifications:

• At least two years of experience in a professional administrative support role. Preference given to candidates with membership support experience in an association environment.
• High level of customer service acumen.
• Demonstrated strong written and verbal communication skills (writing samples required).
• Ability to communicate effectively and work collaboratively and efficiently in both virtual and live environments with globally dispersed staff, members, and operators who are native English and non-native English speakers.
• Must have demonstrated proficiency (tested) with Microsoft products including Outlook, Teams, Excel, and PowerPoint, Polls, FORMS, and Adobe Acrobat. Survey creation and management (ex., Survey Monkey) experience is a plus.
• Basic graphic design skills and digital marketing experience with database and website management (working knowledge of HTML and CSS) are a plus.
• Must have strong time management and organizational skills including the ability to effectively handle numerous tasks, matters, issues, and assignments.
• Strong self-motivation and self-direction to set and achieve deadlines; must be able to successfully work without close supervision in a remote setting and in a small staff environment.
• Ability to anticipate, create and implement operational policies and practices, adapt to changing priorities and ask for guidance when needed.
• Ability to produce professional project outcomes with minimal number of errors, including spelling, punctuation, and grammatical errors.
• Ability to occasionally work outside standard hours as needed, including evenings and weekends.
• Must be able to travel domestically (6 times per year) and internationally (up to 1 time per year).

ROCS Grad Staffing

Employer Information:

American Institute of Architects (AIA) Arizona is a member association for architects and related professionals in the state of Arizona, with more than 1,350 members statewide in AIA Phoenix Metro, AIA Southern Arizona, and AIA Grand Canyon. AIA Arizona advocates for advancements in education, design excellence, legislation, leadership, and community outreach to increase the value and understanding of the Architecture profession. The AIA Arizona headquarters office is in downtown Phoenix. www.aia.org/arizona

Job Description:

AIA Arizona seeks a motivated individual to be responsible for the overall growth, development, engagement, and enrichment of our membership. This person plans, directs, coordinates, and administers membership acquisition, renewal, and benefits programs. The candidate will curate the AIA Arizona member experience, working with colleagues and volunteer members to guide the strategic direction of member growth and developing relevant content, resources, programs, and initiatives.

This is a permanent full-time position, working within a small team of colleagues in the AIA Arizona headquarters office in downtown Phoenix, reporting directly to the Executive Director of AIA Arizona.

Qualifications:

• A bachelor’s degree is preferred in areas such as marketing, communications, management, business administration, or other applicable 4-year completed degree. Acceptable equivalent experience to a bachelor’s degree would be 6+ years of professional work experience.
• Member association-related work experience is preferred, demonstrating competency in understanding membership within a nonprofit, as well as strong writing and organizational skills, budget understanding and management, project management, and administration.

With an interest in the Architecture profession, the candidate must have:

• a personable and communicative approach to relate to volunteer board members, chapter leaders, members, and potential members, all of whom are in the architecture profession.
• ability to balance creative ideas with follow-through production agility.
• excellent customer-service skills, innovative ideas, and a collaborative mindset.
• management skill to lead strategic initiatives and coordinate efforts with colleagues.
• confidence, a high degree of organization, and self-motivation.

Responsibilities:

• Develop and implement strategies for the recruitment and retention of the association’s members. Accountable for overall measurable increases in membership growth for the association.
• The role has a communications component: collaborate with the Executive Director and the Director of Local Chapters to oversee AIA Arizona social media and communications strategies
• Evaluates effectiveness of strategies, such as fee and membership category structures, services, materials, benefits, and policies relating to retention of current members and acquisition of new members, and recommends changes as appropriate to attain goals.
• Manages membership services, benefits, and policies.
• Plans and directs membership campaigns and events. Produces and maintains membership lists.
• Create, implement, and supervise new initiatives for the association’s chapters, particularly emerging professionals, to engage the members in successful programs.
• Collaborate with colleagues to develop, promote, and manage creative and effective recruitment, retention, and recovery programs, resources, and marketing collateral to assure attainment of membership development goals.
• Serve as the primary conduit for the association’s members in order to provide training, support, guidance, and consistency.
• Work closely with the Executive Director and colleagues to assist in organizing and managing annual conferences and an awards event.
• Research and develop member resources through surveys, studies, polls, and analysis of membership data and trends.

Additional skills/responsibilities include:

• Strategic and analytical thinker, highly organized and detail oriented.
• Ability to work with a small team of colleagues, while collaborating with the members: architects and related professionals who volunteer their time for the organization.
• Strong communicator: able to inspire and work with volunteer leaders and professionally represent the organization.
• Demonstrated project management experience with expertise in managing multiple projects through competing and conflicting priorities and deadlines.
• Demonstrated quality management ability: looks for ways to improve and promote quality, and demonstrates accuracy and thoroughness.
• A strong business acumen: understands business implications of decisions, and demonstrates knowledge of the business of a member organization.
• Excellent research, writing, and communication skills.
• Ability to speak publicly and effectively to individual members and groups.
• Proficiency in the full Microsoft suite, including Word, Excel, PowerPoint, Access, and Teams, the full Adobe suite including Acrobat, as well as membership database software such as Fonteva and accounting software such as Quickbooks.
• Working knowledge of social media and communications strategies for membership organizations.
• Additional responsibilities as assigned.
• Travel within Arizona may be needed for association programs and events.

To apply

Apply with cover letter and resume. The cover letter should summarize, in your own words, how your qualifications are suited for the position.

American Institute of Architects (AIA) Arizona provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

AIA Arizona

Pay Range: $90-100/hr

Duties:

• Customer Success Managers (CSM) lead the post-sales experience at Client. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Client ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Successful CSMs are technology-savvy individuals who have experience with Client solutions such as Client Creative Cloud and ClientDocument Cloud with a clear understanding of the value of those solutions in driving business strategies and workflows. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful.

The CSM position includes all of the following aspects:

• Accountable for Customer’s overall success with Client, including renewal readiness, adoption of Client solutions, customer health, and satisfaction
• Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
• Effectively network within accounts to achieve successful execution of the customer’s strategy and roadmap
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
• Drive adoption of Client Digital Media products using data to provide insights and progress from baseline through the maturity curve
• Foster innovation and thought leadership by sharing resources and new ways your customers can use Client solutions to accelerate and advance their creative process
• Identify Customer risk, and work with extended Clientteam to create and execute on “get well plans
• Be the voice of the customer internally at Client sharing strategic use-cases, process improvements and asks back into the internal ecosystem
• Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer’s success

Skills:

• Passion for driving customer success and measurable outcomes
• Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Ability to prioritize, multi-task, and perform effectively under pressure
• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships
• Existing knowledge of software in digital marketing and/or digital media space
• Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
• Tried effectiveness at leading and facilitating executive meetings and workshops
• Validated experience with account planning & customer success plans
• Effective at leading executive C-level discussions and presentations.

Education:

• Bachelor’s Degree and/or relevant work experience
• 5-10 years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
• Strong experience with Client’sDigital Media Solutions (Creative Cloud & Document Cloud)
• Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management; 3D, AR/VR; WIP creative collaboration

VARITE INC

Title: Sr. Customer Success Manager
Duration: 12 Months (Possible Extensions)
Location: New York, NY / Remote

Duties:
** Local candidates are preferred. Open to remote candidates**
Customer Success Managers (CSM) lead the post-sales experience at CLIENT’s. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional CLIENT’s ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Successful CSMs are technology-savvy individuals who have experience with CLIENT’s solutions such as CLIENT’s Creative Cloud and CLIENT’s Document Cloud with a clear understanding of the value of those solutions in driving business strategies and workflows. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful.
The CSM position includes all of the following aspects:
Accountable for Customer’s overall success with CLIENT’s, including renewal readiness, adoption of CLIENT’s solutions, customer health, and satisfaction
Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Effectively network within accounts to achieve successful execution of the customer’s strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Drive adoption of CLIENT’s Digital Media products – using data to provide insights and progress from baseline through the maturity curve
Foster innovation and thought leadership by sharing resources and new ways your customers can use CLIENT’s solutions to accelerate and advance their creative process
Identify Customer risk, and work with extended CLIENT’s team to create and execute on “get well” plans
Be the voice of the customer internally at CLIENT’s – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer’s success

Skills:
Passion for driving customer success and measurable outcomes
Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level
Exceptional organizational, presentation, and communication skills, both verbal and written
Ability to prioritize, multi-task, and perform effectively under pressure
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Tried effectiveness at leading and facilitating executive meetings and workshops
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions and presentations

Education:
Bachelor’s Degree and/or relevant work experience
5-10 years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
Strong experience with CLIENT’s Digital Media Solutions (Creative Cloud & Document Cloud)
Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management; 3D, AR/VR; WIP creative collaboration
TalentBurst, an Inc 5000 company

The Retail Manager will be responsible for our innovative new store located at the world-renowned USPA National Polo Center (NPC) in Wellington, FL. As the Retail Manager, this individual will lead day-to-day operations, develop strategies to increase sales and interact with our loyal customers to ensure repeat business as well as grow our existing customer base. This individual will also oversee staffing at the NPC store and other POS locations at NPC.

This is a multi-location role that will split time between working in our headquarters office in West Palm beach and working onsite at NPC. Our retail store is targeted to be open 2 days a week during polo season (November through April); once during the week and every Sunday to serve customers attending polo matches. This individual will work Sundays during the polo season. The store may be opened for special events as well. During the off-season, this individual will spend their work-week in the West Palm Beach office.

When the Retail Manager isn’t at NPC operating the store, they will be in the West Palm office working with cross functional partners on various initiatives.

Responsibilities

• Opens and closes the store
• Leads the retail team by onboarding, developing, evaluating and coaching to ensure a high level of customer service and satisfaction
• Demonstrates exemplary customer service at all times and assists customers by addressing their needs timely and thoroughly
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Ensure the store remains clean and presentable at all times
• Processes payments by totaling purchases, processing credit and debit cards, and manage returns of merchandise
• Maintains appropriate inventory levels through effective organization, replenishment, shrink control and communication
• Develop and maintain a weekly schedule for employees to maintain great customer service and profitability
• Assisting with setting up merchandise displays on the sales floor
• Educate customers on the product in store and online, follow-up timely with inquiries
• Alerts home office of potential or actual security issues
• Tagging and stickering product
• Inputting product into the POS system
• Assisting with purchase orders and communicating with vendors
• Provide sell-through reports on weekly results, communicate key takeaways, and provide consumer insights to home office team
• Be a representative of the brand to our consumers, board and club members
• Performs additional responsibilities as needed

Qualifications

• 3-5 years of retail experience required
• Bachelors degree preferred
• Knowledge and experience in the areas of retail: sales floor selling, inventory management, in-store product merchandising, and sell-through reporting
• Excellent communication skills to work with consumers and to provide superior customer service
• Strong attention to detail and critical thinking skills
• Ability to work in a fast-paced environment, manage change, and be flexible and adaptable
• Team player with the ability to work across functions and manage other sales associates
• Skilled in Microsoft Office (especially Excel) and retail POS systems
• Strong time-management skills
• Must have professional business acumen
• Must be creative and willing to share ideas to help grow
• Must be a problem solver
• Open to feedback and growth opportunities

The Right Fit

• You can adapt and work in a fast-paced environment, multi-task and prioritize like a pro.
• You are professional, positive, and proactive with a can-do mindset.
• You believe in open and honest communication. You are not afraid to ask questions, respectfully share or receive feedback.
• You work well under pressure.
• You bring energy and cohesiveness to a team environment.
• You possess great attention to detail.
• You are a great listener and take thorough notes.
• You demonstrate professionalism when dealing with conflict and changing priorities.

What’s in it for you?

• The opportunity to work in a fast-growing global organization with a strong culture
• Excellent compensation in a pay for performance environment
• Comprehensive benefits. USPAGL pays 100% of the employee’s benefits beginning on Day 1 and 20% of spouse/dependent insurance. This includes health, vision, and dental, Basic Life, AD&D, STD and LTD.
• 401K participation after 6 months of employment with 100% vesting immediately
• Paternity Leave
• A hybrid schedule: as approved with department supervisor
• Paid vacation and sick time
• Growth and development opportunities

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

About U.S. Polo Assn. and USPA Global Licensing Inc. (USPAGL)

U.S. Polo Assn. is the official brand of the United States Polo Association (USPA), the non-profit governing body for the sport of polo in the United States and one of the oldest sports governing bodies, having been founded in 1890. With a multi-billion-dollar global footprint and worldwide distribution through over 1,100 U.S. Polo Assn. retail stores and thousands of department stores, sporting goods channels, independent retailers, and e-commerce, U.S. Polo Assn. offers apparel for men, women, and children, as well as accessories and footwear in more than 190 countries worldwide. U.S. Polo Assn. was named one of the top global sports licensors in 2023, according to License Global. Visit uspoloassnglobal.com and follow @uspoloassn.

USPA Global Licensing Inc. (USPAGL) is the for-profit subsidiary of the USPA and manages the global, multi-billion-dollar U.S. Polo Assn. brand, providing the sport with a long-term source of revenue. Through its subsidiary, Global Polo Entertainment (GPE), USPAGL also manages Global Polo TV, which provides sport and lifestyle content. A historic, multi-year, global arrangement between USPAGL and ESPN, now showcases many of the top championship polo games in the U.S., enabling millions of sports fans and consumers to enjoy the sport across ESPN’s broadcast and streaming platforms. For more sport content visit globalpolo.com.

USPA Global Licensing Inc.