Senior Client Services Manager

We are The Soze Agency, a social impact creative firm and worker-owned cooperative driven by our three core values: compassion, authenticity and equity. Our team is made up of entrepreneurs, activists, storytellers, artists and strategists. We create immersive experiences, expansive social movements, strategies for the future and high-profile, large-scale public and virtual events.

Project Managers at Soze are the lead on all encompassing project elements and phases from project inception to completion. They operate as the project hub, ensuring that projects are executed with strategic thinking and creative intention. Our PMs are creative problem solvers, who strive to find solutions, all while managing both the internal and client teams. They’re humble, empathetic, and focus on delivering exceptional work the team is proud of, on time and within budget.

This is a Client Facing role responsible for leading the execution of projects and programs independently, or with other PMs supporting on workstreams, reporting into the Director of Accounts & PM. We are looking for someone who has experience with integrated campaigns, digital, social, and creative production.

KEY RESPONSIBILITIES

• Lead point of contact for Client; A comfort with having & leading client conversations is mandatory 
• Responsible for projects throughout all stages; pitch, budgeting / scoping, execution, launch, retrospective
• Craft relevant documentation: proposals, scopes of work, production schedules, budgets, etc.
• Responsible for timeline creation and management with ability to manage change requests and adjust timing, providing solutions as issues arise
• Influencing the efficiency and quality of work, advocating for the agency/client experience while protecting the internal team
• Cross-functional team lead; provides oversight and support on all Client deliverables with strong focus on Creative partnership & execution 
• Initiate and lead standing and ad hoc meetings needed for alignment and execution, which includes creating and communicating agendas beforehand as well as recapping notes and next steps afterward
• Quality assurance management, including copy and design reviews, client feedback integration, and media specs
• Ability to prioritize project tasks, communicating priorities especially for the cross-functional team to ensure milestones are met
• Coordinate with cross-functional team consisting of strategists, creatives, experiential producers, content producers, and executive management
• Participate in/schedule internal meetings in an efficient manner with the ability to balance the needs of the internal team against client milestones; advocating what’s best to deliver creative excellence 
• Owning project management/workflow system data entry, reporting, and financial analysis 
• Assist the creative teams from concepting ideas, development and execution; 
• Manages and understands multiple aspects of production from digital, experiential, content (still & motion), print.
• Lead retrospective meetings once program is completed, and ensure learnings are communicated effectively to the Accounts & PM team and agency 
• Understand the importance of communication, collaboration, and managing different personalities
• Ability to anticipate project issues/risks and clearly communicate resolutions to the client and internal team

QUALIFICATIONS

• At least 4 years integrated experience (digital, social, content, creative production, etc)
• Managed multiple budgets over $250k with interdisciplinary teams up to 10 people large
• Proficiency in project management tools (Asana, Smartsheet, Monday, Basecamp,etc). Soze’s main PM tool is Asana
• Experience developing Statements of Work, establishing budgets, staff plans and timelines
• Proven ability to prioritize and deliver in a fast-paced and dynamic environment
• Experience managing clients (external and internal) on project scope and delivery
• Comfortable being Client facing and presenting work
• Strong problem solving skills & intuitive 
• Experience validating briefs & objectives, deadlines & deliverables, and requesting information/details necessary for team to be able to deliver the work
• Collaborative leader with strong communication and interpersonal skills and the ability to build great working relationships with cross-functional team
• Expert understanding of the creative process
• Ability to quickly react and adapt to changing environments
• A keen appreciation and understanding of the art for social change world
• Outstanding written and verbal communication skills 
• Excellency in project management systems, thinking and/or platforms like Asana; proficiency utilizing Microsoft Word, Excel, Powerpoint, Google Suite, DropBox, and understanding how they can integrate with creative workflows
• Organized and will geek out over process and improving process

SALARY+BENEFITS

• Salary band for this role starts at $75,000 to $95,000 with participation in profit sharing
• Medical, dental + vision benefits
• Unlimited vacation after one year of tenure, allowances for gym membership, cell phone, and personal development stipend
• The Soze Agency is a worker-owner cooperative. Full-time employees are eligible to become co-owners after 2 years of consecutive employment. Benefits to co-ownership will be discussed during the hiring process

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Soze Agency