Membership Manager

Employer Information:

American Institute of Architects (AIA) Arizona is a member association for architects and related professionals in the state of Arizona, with more than 1,350 members statewide in AIA Phoenix Metro, AIA Southern Arizona, and AIA Grand Canyon. AIA Arizona advocates for advancements in education, design excellence, legislation, leadership, and community outreach to increase the value and understanding of the Architecture profession. The AIA Arizona headquarters office is in downtown Phoenix. www.aia.org/arizona

Job Description:

AIA Arizona seeks a motivated individual to be responsible for the overall growth, development, engagement, and enrichment of our membership. This person plans, directs, coordinates, and administers membership acquisition, renewal, and benefits programs. The candidate will curate the AIA Arizona member experience, working with colleagues and volunteer members to guide the strategic direction of member growth and developing relevant content, resources, programs, and initiatives.

This is a permanent full-time position, working within a small team of colleagues in the AIA Arizona headquarters office in downtown Phoenix, reporting directly to the Executive Director of AIA Arizona.

Qualifications:

• A bachelor’s degree is preferred in areas such as marketing, communications, management, business administration, or other applicable 4-year completed degree. Acceptable equivalent experience to a bachelor’s degree would be 6+ years of professional work experience.
• Member association-related work experience is preferred, demonstrating competency in understanding membership within a nonprofit, as well as strong writing and organizational skills, budget understanding and management, project management, and administration.

With an interest in the Architecture profession, the candidate must have:

• a personable and communicative approach to relate to volunteer board members, chapter leaders, members, and potential members, all of whom are in the architecture profession.
• ability to balance creative ideas with follow-through production agility.
• excellent customer-service skills, innovative ideas, and a collaborative mindset.
• management skill to lead strategic initiatives and coordinate efforts with colleagues.
• confidence, a high degree of organization, and self-motivation.

Responsibilities:

• Develop and implement strategies for the recruitment and retention of the association’s members. Accountable for overall measurable increases in membership growth for the association.
• The role has a communications component: collaborate with the Executive Director and the Director of Local Chapters to oversee AIA Arizona social media and communications strategies
• Evaluates effectiveness of strategies, such as fee and membership category structures, services, materials, benefits, and policies relating to retention of current members and acquisition of new members, and recommends changes as appropriate to attain goals.
• Manages membership services, benefits, and policies.
• Plans and directs membership campaigns and events. Produces and maintains membership lists.
• Create, implement, and supervise new initiatives for the association’s chapters, particularly emerging professionals, to engage the members in successful programs.
• Collaborate with colleagues to develop, promote, and manage creative and effective recruitment, retention, and recovery programs, resources, and marketing collateral to assure attainment of membership development goals.
• Serve as the primary conduit for the association’s members in order to provide training, support, guidance, and consistency.
• Work closely with the Executive Director and colleagues to assist in organizing and managing annual conferences and an awards event.
• Research and develop member resources through surveys, studies, polls, and analysis of membership data and trends.

Additional skills/responsibilities include:

• Strategic and analytical thinker, highly organized and detail oriented.
• Ability to work with a small team of colleagues, while collaborating with the members: architects and related professionals who volunteer their time for the organization.
• Strong communicator: able to inspire and work with volunteer leaders and professionally represent the organization.
• Demonstrated project management experience with expertise in managing multiple projects through competing and conflicting priorities and deadlines.
• Demonstrated quality management ability: looks for ways to improve and promote quality, and demonstrates accuracy and thoroughness.
• A strong business acumen: understands business implications of decisions, and demonstrates knowledge of the business of a member organization.
• Excellent research, writing, and communication skills.
• Ability to speak publicly and effectively to individual members and groups.
• Proficiency in the full Microsoft suite, including Word, Excel, PowerPoint, Access, and Teams, the full Adobe suite including Acrobat, as well as membership database software such as Fonteva and accounting software such as Quickbooks.
• Working knowledge of social media and communications strategies for membership organizations.
• Additional responsibilities as assigned.
• Travel within Arizona may be needed for association programs and events.

To apply

Apply with cover letter and resume. The cover letter should summarize, in your own words, how your qualifications are suited for the position.

American Institute of Architects (AIA) Arizona provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

AIA Arizona