Log InSign Up
HomeSr. Customer Success Manager

Sr. Customer Success Manager

$$$

Pay Range: $90-100/hr

Duties:

  • Customer Success Managers (CSM) lead the post-sales experience at Client. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Client ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Successful CSMs are technology-savvy individuals who have experience with Client solutions such as Client Creative Cloud and ClientDocument Cloud with a clear understanding of the value of those solutions in driving business strategies and workflows. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful.

The CSM position includes all of the following aspects:

  • Accountable for Customer’s overall success with Client, including renewal readiness, adoption of Client solutions, customer health, and satisfaction
  • Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
  • Effectively network within accounts to achieve successful execution of the customer’s strategy and roadmap
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
  • Drive adoption of Client Digital Media products using data to provide insights and progress from baseline through the maturity curve
  • Foster innovation and thought leadership by sharing resources and new ways your customers can use Client solutions to accelerate and advance their creative process
  • Identify Customer risk, and work with extended Clientteam to create and execute on “get well plans
  • Be the voice of the customer internally at Client sharing strategic use-cases, process improvements and asks back into the internal ecosystem
  • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer’s success

Skills:

  • Passion for driving customer success and measurable outcomes
  • Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships
  • Existing knowledge of software in digital marketing and/or digital media space
  • Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
  • Tried effectiveness at leading and facilitating executive meetings and workshops
  • Validated experience with account planning & customer success plans
  • Effective at leading executive C-level discussions and presentations.

Education:

  • Bachelor’s Degree and/or relevant work experience
  • 5-10 years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
  • Strong experience with Client’sDigital Media Solutions (Creative Cloud & Document Cloud)
  • Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management; 3D, AR/VR; WIP creative collaboration

VARITE INC

Related jobs:

Job Description

A film production team is seeking Production Assistants for a one-day union shoot in Peekskill, New York. This is a great opportunity for individuals looking to gain hands-on experience on set and work closely with a professional film crew. The selected candidates will assist in various on-set operations and contribute to the smooth running of the production.

Job Responsibilities

  • Support the production team during filming.

  • Assist with setup, organization, and coordination on set.

  • Perform general production duties as assigned.

  • Maintain a positive, professional attitude while working with cast and crew.

  • Follow directions efficiently in a fast-paced environment.

Requirements

  • Must be available for the one-day shoot in Peekskill, NY.

  • Prior production experience preferred but not required.

  • Must be punctual, reliable, and professional.

  • Ability to work well under direction and as part of a team.

Compensation

  • Paid opportunity (Union rate)

Job Description

A dynamic film production is seeking experienced and motivated crew members to join the team. This is an excellent opportunity to gain hands-on experience and contribute to a professional production with Barrington Marson Productions.

We are currently hiring for paid positions, and applicants must be flexible with pay. Ideal candidates are passionate about filmmaking, work well under pressure, and thrive in a collaborative environment.


Available Positions

  • Gaffer – Responsible for designing and executing the lighting plan in collaboration with the Director of Photography.

  • First Assistant Director – Oversees the shooting schedule, manages the set, and ensures smooth coordination between departments.

  • Script Supervisor – Maintains script continuity, tracks daily progress, and ensures consistency across scenes.


Job Responsibilities

  • Collaborate with the production team to meet creative and technical goals.

  • Maintain professionalism, punctuality, and attention to detail on set.

  • Communicate effectively with the director and crew to ensure smooth production operations.

  • Execute assigned duties according to industry standards and safety guidelines.


Requirements

  • Previous experience in film or television production preferred.

  • Strong understanding of on-set procedures and communication.

  • Must be adaptable, reliable, and organized.

  • Willingness to work flexible hours based on production needs.


Compensation Details

  • Paid Positions

  • Flexible Pay (rates discussed based on experience and availability)

This is a great opportunity to work with a creative team and gain valuable credits in professional filmmaking.

Job Description:
Casting directors are seeking passionate and creative crew members for a series of short film reel projects in Austin, TX. This is an excellent opportunity for emerging filmmakers and production talent to gain hands-on experience, build credits, and collaborate with directors on professional-grade projects. Final films will be showcased publicly upon completion, offering valuable exposure for participants.

Job Responsibilities:

  • Collaborate with directors and production teams to bring short film projects to life

  • Assist in key departments such as cinematography, sound, lighting, art direction, and editing

  • Support day-of production needs, setup, and coordination

  • Contribute creatively and professionally to the overall success of each project

Requirements:

  • Open to cinematographers, sound designers, lighting crew, editors, art department members, and production assistants

  • Must be reliable, collaborative, and enthusiastic about filmmaking

  • Based in Austin, TX or able to self-report to set

  • Open to working on short, single-day shoots

  • Ideal for students, emerging filmmakers, and those building their reel

Compensation:

  • Unpaid volunteer positions

Crew Call for Lioness Season 3

Job Description
The hit Paramount+ series Lioness is gearing up for Season 3 and is now hiring crew members. This is an exciting opportunity to join a major television production and contribute to a high-profile project. Multiple crew positions, including Production Assistants, are available.

Job Responsibilities

  • Support production team on set during filming

  • Assist with daily tasks and logistics to ensure smooth operations

  • Work collaboratively with cast, crew, and department heads

  • Maintain professionalism and flexibility in a fast-paced production environment

Requirements

  • Must have a valid Texas driver’s license

  • Must have a personal vehicle for reliable transportation

  • Previous experience on professional productions is a plus

  • Strong organizational and communication skills

Compensation

  • Paid positions, compensation details provided upon booking

Job Description
A production team is seeking a New York-based camera operator and sound recordist to assist with a three-day filming project during New York Climate Week. This is an ideal opportunity for professionals experienced in documentary or branded content production.

Job Responsibilities

  • Operate camera and capture high-quality footage

  • Record and monitor clear, professional sound during filming

  • Collaborate with the production team to ensure smooth shoot days

Requirements

  • Must be based in New York

  • Must have experience with documentary or branded content

  • Preferably have own camera and sound kit

  • Must be available for all three filming days

Compensation

  • Paid professional gig (rate to be discussed with production team)

  • Opportunity to work on meaningful climate-related content

Job Description

A YouTube episodic series is seeking two Production Assistants (PAs) to support a two-day shoot in Dallas, TX. This is an excellent opportunity for individuals looking to gain hands-on production experience while working alongside a professional crew.

Job Responsibilities

  • Assist the production team with setup, breakdown, and daily operations.

  • Support cast and crew with tasks as directed by production leads.

  • Manage on-set needs such as equipment handling, organization, and logistics.

  • Ensure smooth workflow throughout the shoot.

Requirements

  • Previous production experience preferred but not required.

  • Strong communication skills and ability to take direction.

  • Reliable, punctual, and professional.

  • Ability to work in a fast-paced environment and handle multiple tasks.

Compensation

  • Rate: $250 per day for 8 hours.

  • Duration: Two days of work.

Model Recruiters for Fashion and Talent Agency

Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.

Job Responsibilities

  • Identify and recruit potential modeling talent through online platforms and personal networks
  • Build and maintain a pipeline of qualified candidates for agency representation
  • Conduct initial outreach and guide talent through the application process
  • Attend weekly calls and monthly virtual meetings for team updates and support
  • Stay informed on trends in the modeling and entertainment industries

Requirements

  • Must be 18 or older
  • Familiarity with the fashion or modeling industry preferred
  • Self-driven, organized, and results-oriented
  • Smartphone and/or computer required for daily communication
  • Able to work independently with minimal supervision

Compensation

  • Commission-based pay structure with unlimited earning potential
  • 90% remote flexibility
  • Access to an established network within the Atlanta modeling market
  • Ongoing mentorship and brand-building opportunities

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
12-23-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!

Stay Safe in the Industry

Simple steps to protect your career and avoid scams.