Michigan Casting Calls & Acting Auditions

Are you ready to leave a mark and do great work?

Join us. We’d love to learn more about your creativity and expertise working with B2B and consumer clients and brands.

Identity is a remote-first, leading integrated public relations, marketing and creative agency that partners with companies to create defining brand moments that leave a mark. The selected candidate for this role will work on a robust local and national client portfolio alongside a unified team of top industry talent who thrive in an environment ripe with growth opportunity. We encourage our team members to feed their passions, hone their skills, develop and stretch their professional identities and deliver great work.

In this role you are required to think big, understand brand direction and develop strategies aligned with client vision and agency point of view. You will need to have an engaging presence with clients and a commanding grasp of PR-focused account management and service. You will serve as expert counsel and primary lead strategist on multiple client programs—setting the bold vision and strategic direction for various brands and companies while working closely with a full specialist team to bring those visions and programs to life. This position reports directly to Identity’s Vice President of Account Services.

Identity is committed to continually growing and improving on diversity, equity, and inclusion in our community, culture, and practices. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. If you have a majority of the qualifications, this role is aligned with your desired career trajectory, and you are looking for a position that will challenge you, support your professional growth, and allow you to do meaningful and impactful work – we strongly encourage you to apply. We’d put it this way – if you’d be excited to turn up with your skills for this position daily – we’d be excited to have you on our team.

Success in This Role Looks Like:

• You are effective at and accountable for developing, driving and overseeing execution of cohesive and effective cross-functional strategic communications programs that lead to client impact across all platforms, including digital, marketing and public/media relations and across a range of industries.
• You exhibit excellent account management skills with an ability to provide strategic direction across agency disciplines, including media relations, marketing, social media and creative.
• You understand how quickly brands need to respond and activate conversations in today’s environment and you can creatively envision and counsel clients on how to do so.
• You are the client’s day-to-day point of contact and can independently manage 4-7 client relationships, depending upon the size and scope of the engagement.
• You bring a level of creativity, solid understanding of what moves the needle for consumers today and how modern marketing and PR programs impact buying trends and consumer behavior.
• You understand media strategy and have your finger on the pulse on what makes news in today’s fast moving cycles.
• You lead by example with your attention to detail and elevated focus on delivering a sophisticated client experience and project management skills.
• You identify and manage potential client growth opportunities, including the addition of new specialty areas to the partnership, and retain complex client relationships.

Strong Candidates for this Role Will Embody the Following:

• 7+ years background in a PR/comms/marketing or relevant role. Agency experience is a plus.
• Outstanding writing, presentation and communications skills.
• Exhibit strong analytical and problem-solving abilities.
• Highly motivated to be an active participant in the success of both the agency and of your own continued skill development as part of professional and personal growth.
• Possess strong relationship-building capabilities and have proven media relationships, a plus if they are within the local Michigan market and/or national consumer space.
• Demonstrates an outstanding ability to organize, manage and prioritize multiple tasks and delegate effectively to ensure deadlines and client expectations are exceeded.

Why Identity is the Right Next Stop for Your Career:

We are a remote-first and innovative agency! This means that work is flexibly executed from wherever our talented team of professionals choose. We maintain our headquarters in Birmingham, MI which is used for deep work, training, collaboration and team/client connection. We believe that our team works best with autonomy and flexibility, especially being in a client service company and given the speed at which our agency works. We service in-person client needs and spend time doing things that truly matter in person.

We offer a very competitive benefits package with the following:

• Top-tier Group Dental/Health Care/Vision Coverage: Subject to employee contribution of 30% of the premium, with Identity covering the other 70%. Spouse, child, and domestic partner coverage is also available subject to the same employee contribution percentage.
• Life/AD&D/Short Term & Long Term Disability Coverage: Identity provides, as a fully covered benefit, a $25,000 life insurance policy to each of its employees along with short-term, long-term, and disability insurance coverage. We also offer the ability to purchase additional life and disability options for yourself as well as for your spouse, children, or domestic partner, at discounted rates.
• Identity Theft Coverage: Identity provides, as a fully covered benefit, identity theft protection and remediation coverage, applicable to the employee and their household (not exclusive to spouse/children/domestic partner!).
• Traditional as well as Roth 401k investment options: Identity also contributes an annual Safe Harbor contribution to each qualified employee’s account equivalent to 3% of the employee’s salary, in which the employee is vested immediately.
• A Generous PTO Package: Plus true employee flex time, 15 paid holidays and a paid soft office closure at year-end.
• Leadership Access and Coaching: We know that access and time with leadership is key, which is why we have regular 1-to-1 pulse meetings between partners, directors and team members multiple times per month to discuss career development, workflow management and big opportunities for growth.
• Transparency and a Team-Focused Environment: We believe in transparency regarding the state of the company. Identity Biannual Meetings represent a key cultural moment for the agency to set annual goals, celebrate agency victories, reflect on obstacles and get fired up about what’s on the horizon. These multi-day, inspirational and experiential full-day retreats are held off-site at exciting locations ranging from breweries and restaurants to attractions and hidden gems.
• Skill and Professional Development: We think the best employer/employee relationships are symbiotic, and we are fully invested in ensuring that our employees are continually pushed and challenged to remain at the top of their game. We rely on a combination of educational seminars and events, team meetings, thought leadership content, and general process development and improvement efforts to keep our skills sharp. We also include professional development opportunities via workshops, conferences and major events in Michigan and throughout the United States.

Identity is an Equal Opportunity Employer. Identity prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, family or marital status, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law (and general human decency).

Identity

This role will require on-site presence at our facility in the Detroit, MI metro area.

A valid Property & Casualty insurance license is required.

The Licensed P&C Operations Manager will:

Manage the operations ensuring the results of the metrics set by the clients.

• Ensures Qualfon DSG complies with the performance metrics for client satisfaction and exceeding expectations and Performance Metrics (among others):

– Scorecard (Client)

– Quality

– Adherence

– Turn Times

– Throughput

• Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
• FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account
• Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally
• Ensures Qualfon DSG complies with the internal metrics:

– Manpower Utilization (Internal Productivity)

– Attrition

– Production (hours)

– Others

– Forecasts account revenue and spending and to align so that revenue and EBIT goals are being met

– Understands and maximizes impact on financial performance of the operations department

– Manages report of productivity in terms of hours has produced vs. Paid hours

– Manages statistics on production (hours of operation), operating costs

– Monitors and analyzes the internal metrics related to the Productivity and Direct Costs, indirect cost, all related to the Financial part

Active communication and direct point of contact with the Vendor Management Offices in the US

• Organizes and attends Conference Calls
• Uses electronic (E-mail, chat, SMS)
• Makes and oversees Operational Escalations
• Strategizes, operates, gives and receives feedback, and escalations
• Provides updates as to the performance of the accounts

Analysis of results and Action Plan creation

• Analyzes areas of opportunity based on results obtained in different operational stages at the strategic level and produce and implement action plans
• Identifies gaps
• Defines action Plans for improvement
• Develops and implements strategic action plans and workflow processes
• Brings concerns and suggestions for improvement to the ManCom in their weekly meetings and deliberations

Talent Development

• Identifies and develop key personnel
• Provides feedback & coaching in timely manners
• Identifies and recommends training
• Identifies gaps in leadership team and create training and development plans to fills gaps as necessary

Personnel management

• Follows up meetings
• Organizes the agenda
• Forecasts to department training needs to meet desired FTE
• Develops and implements programs that enhance employee motivation and maintain positive work environment
• Provides leadership for management initiatives to develop a good communication between its member to drive performance

Area of expertise (Skills):

• Property & Casualty insurance license is required
• Must possess at least 5 years’ experience in Back Office Operations and Production, with at least 2 to 4 years in a Managerial capacity
• Advanced Microsoft Excel skills is required
• Microsoft Office skills
• Prior Sales experience required

Other Skills and Experiences:

• Six Sigma Green Belt (provided by Qualfon)
• Comfortable with all Microsoft Office products (i.e., Excel, PowerPoint, Outlook, etc.)
• Familiarity with pulling reports and analyzing data

Qualfon

Mantell Associates is currently partnered with a leading organization who is seeking a Customer Project Manager to join their team.

Customer Project Manager – Responsibilities:

• Lead and grow a high quality Project Management team
• Design and implement new processes for projects
• Manage internal and external stakeholders whilst ensuring timely project delivery
• Take overall responsibility for the Project Management function
• Set out and manage project timelines, resources and scope of projects
• Assist with new business proposal preparation, as required
• Support commercial development initiatives
• Assist with development of project integrated master schedules

Customer Project Manager – Requirements:

• Bachelor’s Degree in science, engineering or equivalent
• Strong previous Project Management experience
• Customer, tech transfer project experience
• Expertise in managing project scopes, timelines & deliverables
• Ability to manage large or multiple projects
• Excellent communication, organization, planning and presentation skills
• Demonstrated experience with timeline development
• Experience with project management concepts, practices, and procedures

Mantell Associates is a specialist Pharmaceutical and Life Sciences headhunting firm. For more information on this role, please contact us at +44 (0)20 3854 7700.

Mantell Associates

JOB DESCRIPTION

Schechter is seeking a Director of Investment Services (“DIS”) who has a deep understanding of and experience within the RIA space. The DIS will propose and oversee the implementation of strategic initiatives within the Investment Services function and will monitor day-to-day operations. The DIS will work to establish philosophies and strategies that align with Schechter’s Core Values.

ESSENTIAL JOB FUNCTIONS

•  Ensure Schechter provides extraordinary client service

•  Propose and implement strategic initiatives to improve client service and efficiencies

•  Manage Client Service Professional (CSP) and Investment Technology team and act as a liaison between CSP teams

o Monitor Schechter’s investment services day-to-day operations  

•  Responsible for the accuracy and efficiency of Schechter’s billing process

•  Provide the resources necessary to create and achieve meaningful quarterly team goals (Rocks) and track ongoing progress

•  Attract, retain, develop, and hold accountable a high-performing investment services team

•  Support mergers and acquisitions / advisor onboarding processes through participation in due diligence, and develop in conjunction with the technology team, a data acquisition and conversion strategy

•  Partner with Technology function to implement solutions within the function

•  Partner with the Compliance function to execute relevant aspects of SIA’s compliance program

•  Supervise external providers including investment platforms, custodians, and other as necessary

•  Other duties as required

SKILLS/EXPERIENCE

•  Flexibility to be part of an entrepreneurial environment. Commitment to reporting; work collaboratively; do not apply if your preferred working system does not include constant communication/reporting

•  10+ years of operations experience within an RIA serving high net worth individuals/families

•  Proven results as a team leader, with excellent people skills, business acumen, and an exemplary work ethic

•  Analytical, thorough and have the ability to challenge the status quo, while simultaneously providing creative solutions

•  Knowledge of key operational processes and experience in design, improvement, and implementation

•  Proficiency with technology strategy; experience with portfolio reporting and CRM applications

•  Ability to recognize and cultivate rising talent

•  BA/BS Degree; advanced degree preferred

Schechter

Do you have a passion for championing girls’ ambition? Would you like to help build the female leaders of tomorrow? Join our team at Girl Scouts of Michigan Shore to Shore and become part of a movement that is 50 million women strong!

We offer amazing benefits:

• Flexible schedule, typically 36-40 hours per week, more during peak recruitment times
• 25 days of PTO annually
• 12 holidays, including five days off between Christmas and New Year’s
• Medical Benefits: Medical, Dental, Vision, Retirement Plan – 403(b), Short-Term and Long Disability, Life Insurance, HSA, and more.

What are you waiting for? Apply today! Candidates must live in the Grand Rapids Metro, Michigan area. Pay for this position starts at $40,000 annually.

This is a hybrid position and does require a person to be located in or near the assigned region. This position will cover the following Townships: Cherry Valley, Forest Hills, Byron Center, and Kentwood.

The Community Membership Manager will connect with caregivers to girls and talk about joining our organization, helping identify new volunteers who want to bring Girl Scouts to their local community. An outgoing, self-motivated, goal-oriented team player who likes to provide strategic solutions, tell the story of Girl Scouting via presentations, and network with community organizations, corporations, schools, educators, faith-based intuitions, and other community constituents. This individual will attend and host events, in-person and virtually, across a designated territory and directly impact the overall financial success of Girl Scouts of Michigan Shore to Shore (GSMISTS) by bringing the Girl Scout experience to more girls and adults across their territory.

A day in the life of the Membership Recruitment Manager includes but is not limited to:

• Increase membership of girls and adults for GSMISTS in the designated territory
• Meet and exceed recruitment goals by developing effective customer service and recruitment strategies through the organization, effectiveness, persistence, and exceptional time management.
• Identify and seek new member prospects.
• Establish, develop, and maintain collaborative relationships with organizations and leaders to secure opportunities.
• Promptly follow up on leads and referrals
• Coordinate and schedule in-person or virtual sessions to meet with prospective members in a variety of settings and venues; prepare and present information to audiences intended to increase awareness, interest, and membership in GSMISTS.
• Work with all council departments to ensure new member council goals are met; work with the regional team to determine or develop innovative techniques ensuring the effective delivery of recruitment strategies and new member placement.

The fine print…

• High School Diploma or equivalent. Preferred but not required: Bachelor’s degree in a related field, or equivalent combination of education and experience.
• Excellent organizational skills, strong interpersonal skills, and practical communication skills (written and verbal) are a must.
• Previous experience recruiting volunteers or members, or sales, recruitment, or account management background preferred.
• This position requires an average of 2-4 work evenings per week during peak recruitment season with extensive travel within the designated territory.
• This position requires multiple evenings and occasional weekend work.
• Spanish/Bilingual skills a plus.

Diversity, Equity, Inclusion & Belonging

GSMISTS supports employees and volunteers who deliver and recognizes its responsibility to nurture diversity, equity, inclusion, and belonging, for girls, families, volunteers, and staff. To make the world a better place, we must commit to working together to build an inclusive society. Inclusivity is a big part of the Girl Scout DNA. Girl Scouts is a nonpolitical, nonpartisan organization, we are not red or blue, we are Girl Scouts green and proud!

GSMISTS is an Equal Opportunity Employer

Girl Scouts of Michigan Shore to Shore provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be made to enable individuals to perform the position’s essential function.

Reports To: Director of Membership

FLSA Status: Salaried, Exempt

Office Location: Grand Rapids Service Center

Girl Scouts of the USA

Do you have a passion for championing girls’ ambition? Would you like to help build the female leaders of tomorrow? Join our team at Girl Scouts of Michigan Shore to Shore and become part of a movement that is 50 million women strong!

We offer amazing benefits:

• Flexible schedule, typically 36-40 hours per week, more during peak recruitment times
• 25 days of PTO annually
• 12 holidays, including five days off between Christmas and New Year’s
• Medical Benefits: Medical, Dental, Vision, Retirement Plan – 403(b), Short-Term and Long Disability, Life Insurance, HSA, and more.

What are you waiting for? Apply today! Candidates must live in the Grand Rapids Metro, Michigan area. Pay for this position starts at $40,000 annually.

This is a hybrid position and does require a person to be located in or near the assigned region. This position will cover the following Townships: East/Grand Rapids Public Schools, Coopersville, Kenowa Hills, Comstock Park, Northview, and Wyoming.

The Community Membership Manager will connect with caregivers to girls and talk about joining our organization, helping identify new volunteers who want to bring Girl Scouts to their local community. An outgoing, self-motivated, goal-oriented team player who likes to provide strategic solutions, tell the story of Girl Scouting via presentations, and network with community organizations, corporations, schools, educators, faith-based intuitions, and other community constituents. This individual will attend and host events, in-person and virtually, across a designated territory and directly impact the overall financial success of Girl Scouts of Michigan Shore to Shore (GSMISTS) by bringing the Girl Scout experience to more girls and adults across their territory.

A day in the life of the Membership Recruitment Manager includes but is not limited to:

• Increase membership of girls and adults for GSMISTS in the designated territory
• Meet and exceed recruitment goals by developing effective customer service and recruitment strategies through the organization, effectiveness, persistence, and exceptional time management.
• Identify and seek new member prospects.
• Establish, develop, and maintain collaborative relationships with organizations and leaders to secure opportunities.
• Promptly follow up on leads and referrals
• Coordinate and schedule in-person or virtual sessions to meet with prospective members in a variety of settings and venues; prepare and present information to audiences intended to increase awareness, interest, and membership in GSMISTS.
• Work with all council departments to ensure new member council goals are met; work with the regional team to determine or develop innovative techniques ensuring the effective delivery of recruitment strategies and new member placement.

The fine print…

• High School Diploma or equivalent. Preferred but not required: Bachelor’s degree in a related field, or equivalent combination of education and experience.
• Excellent organizational skills, strong interpersonal skills, and practical communication skills (written and verbal) are a must.
• Previous experience recruiting volunteers or members, or sales, recruitment, or account management background preferred.
• This position requires an average of 2-4 work evenings per week during peak recruitment season with extensive travel within the designated territory.
• This position requires multiple evenings and occasional weekend work.
• Spanish/Bilingual skills a plus.

Diversity, Equity, Inclusion & Belonging

GSMISTS supports employees and volunteers who deliver and recognizes its responsibility to nurture diversity, equity, inclusion, and belonging, for girls, families, volunteers, and staff. To make the world a better place, we must commit to working together to build an inclusive society. Inclusivity is a big part of the Girl Scout DNA. Girl Scouts is a nonpolitical, nonpartisan organization, we are not red or blue, we are Girl Scouts green and proud!

GSMISTS is an Equal Opportunity Employer

Girl Scouts of Michigan Shore to Shore provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be made to enable individuals to perform the position’s essential function.

Reports To: Director of Membership

FLSA Status: Salaried, Exempt

Office Location: Grand Rapids Service Center

Girl Scouts of the USA

Do you have a passion for championing girls’ ambition? Would you like to help build the female leaders of tomorrow? Join our team at Girl Scouts of Michigan Shore to Shore and become part of a movement that is 50 million women strong!

We offer amazing benefits:

• Flexible schedule, typically 36-40 hours per week, more during peak recruitment times
• 25 days of PTO annually
• 12 holidays, including five days off between Christmas and New Year’s
• Medical Benefits: Medical, Dental, Vision, Retirement Plan – 403(b), Short-Term and Long Disability, Life Insurance, HSA, and more.

What are you waiting for? Apply today! Candidates must live in Northern Michigan. Pay for this position starts at $45,000 annually.

This is a hybrid position and does require a person to be located in or near the assigned region. This position will cover the following counties Alcona, Charlevoix, Cheboygan, Crawford, Montmorency, Oscoda, Otsego, and Presque Isle.

The Community Membership Manager will connect with caregivers to girls and talk about joining our organization, helping identify new volunteers who want to bring Girl Scouts to their local community. An outgoing, self-motivated, goal-oriented team player who likes to provide strategic solutions, tell the story of Girl Scouting via presentations, and network with community organizations, corporations, schools, educators, faith-based intuitions, and other community constituents. This individual will attend and host events, in-person and virtually, across a designated territory and directly impact the overall financial success of Girl Scouts of Michigan Shore to Shore (GSMISTS) by bringing the Girl Scout experience to more girls and adults across their territory.

A day in the life of the Membership Recruitment Manager includes but is not limited to:

• Increase membership of girls and adults for GSMISTS in the designated territory
• Meet and exceed recruitment goals by developing effective customer service and recruitment strategies through the organization, effectiveness, persistence, and exceptional time management.
• Identify and seek new member prospects.
• Establish, develop, and maintain collaborative relationships with organizations and leaders to secure opportunities.
• Promptly follow up on leads and referrals
• Coordinate and schedule in-person or virtual sessions to meet with prospective members in a variety of settings and venues; prepare and present information to audiences intended to increase awareness, interest, and membership in GSMISTS.
• Work with all council departments to ensure new member council goals are met; work with the regional team to determine or develop innovative techniques ensuring the effective delivery of recruitment strategies and new member placement.

The fine print…

• High School Diploma or equivalent. Preferred but not required: bachelor’s degree in a related field, or equivalent combination of education and experience.
• Excellent organizational skills, strong interpersonal skills, and practical communication skills (written and verbal) are a must.
• Previous experience recruiting volunteers or members, or sales, recruitment, or account management background preferred.
• This position requires an average of 2-4 work evenings per week during peak recruitment season with extensive travel within the designated territory.
• This position requires multiple evenings and occasional weekend work.

Diversity, Equity, Inclusion & Belonging

GSMISTS supports employees and volunteers who deliver and recognizes its responsibility to nurture diversity, equity, inclusion, and belonging, for girls, families, volunteers, and staff. To make the world a better place, we must commit to working together to build an inclusive society. Inclusivity is a big part of the Girl Scout DNA. Girl Scouts is a nonpolitical, nonpartisan organization, we are not red or blue, we are Girl Scouts green and proud!

GSMISTS is an Equal Opportunity Employer

Girl Scouts of Michigan Shore to Shore provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be made to enable individuals to perform the position’s essential function.

Reports To: Director of Membership

FLSA Status: Salaried, Exempt

Office Location: Traverse City Service Center

Girl Scouts of the USA

Leads and coordinates the daily requirements specific to assigned projects from pre-sales activity through execution, shipment and final project closeout. Exercises independent judgment and discretion to maintain project scope and perform within schedule and budget parameters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Documents and clarifies project scope, requirements and estimates.
• Works with stakeholders to develop and maintain the project timeline.
• Develops responsibility matrix with all stakeholders and cross functional team members.
• Conducts periodic meetings with stakeholders presenting status and recording open issues.
• Publishes status and open issues after each periodic meeting.
• Works with customer and sales to manage change requests to maintain planned margin.
• Reviews project proposals to develop goals, time frame, budgets, and procedures for accomplishing projects.
• Analyzes project profitability, develops and manages project budget, and monitors receivables.
• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
• Identifies necessary resources and leads assigned team members through project completion.
• Creates, executes, and adjusts project work plans as needed.
• Develops and strengthens customer relationship.
• Manages day-to-day operational aspects and client interaction.
• Orders materials related to projects.
• Effectively applies KUKA methodology and enforces project standards.
• Creates and maintains job records for each project, including Estimates, Jobs, Sales Orders, and Shippers in ERP/CRM systems.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes company exposure and risk on project.
• Manages change and problem resolution, identifies opportunities for improvement.
• Anticipates gaps relative to project scope and timeline. Takes appropriate countermeasures to ensure project scope is achieved.
• Ensures proper documentation completion (including lessons learned) and storage.
• Facilitates team and client meetings effectively and mitigates team conflict.
• Delivers informative, well-organized presentations.
• Provides periodic status reports to management.
• Builds a knowledge base of each client’s business, organization and objectives.
• Assists on the pre-sales (definition of scope, clarification of requirements, estimation, quoting, work breakdown and scheduling) effort if required.
• Serves as a role model and mentor for those with less experience.
• Leads internal team/task forces as requested.
• Travels as needed (domestic and international) depending on the nature of the projects assigned.
• Oversees and/or coordinates activities of on-site field service personnel.
• Inspires coworkers to attain goals and pursue excellence.
• Captures lessons learned for application within KUKAs day to day and project operations
• Applies continuous improvement to KUKA project management processes and identifies areas for process improvement
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Oversees the daily activities of on-site field service personnel and provides input regarding employee training opportunities; planning, assigning, and directing work, addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree (B. A.) from four-year college or university and five years of related technical/engineering experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation. Requires knowledge of the fundamentals of customer service for phone and face-to-face contact with customers and strong PC skills/knowledge (MS Office environment, Internet, email, etc.). Ability to develop and use spreadsheets and graphs to track project progress.

Experience with KUKA Robots is a plus. Agile project management methodology experience is desired.

KUKA

Ernest Packaging Solutions is currently in search of a Packaging Strategic Account Manager for our division located in Farmington Hills, MI. This is a full time position that offers a competitive base salary, plus commission, along with benefits.

For over 75 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while making what you’re worth with a lot of really awesome people.

The packaging industry consists of various products that range from shipping and receiving supplies (corrugated, plastics, foams, glues, adhesives, films) to custom packaging solutions for companies that sell tangible products, along with industrial supplies. Every product we purchase at one point or another was most likely packaged and often times packaged again during shipment. Therefore, packaging supplies have proven to be an indispensable necessity in a market with an unquenchable thirst. However, we can also sell janitorial, facilities, and safety supplies along with packaging related automation.

_______________________________________________________________________________________________

Maximize profitable sales growth by selling deeper and wider within existing clients, expanding client contacts, identifying and developing new opportunities at a level consistent with or exceeding company expectations. Identifying and maximizing new client opportunities as designated.

Essential & Performance Functions:

• Understands and emulates the Ernest culture of CURE in all accounts.
• Understand client needs and objectives to deliver appropriate solution, enabling the client to meet their objectives
• Demonstrate knowledge of market conditions and access to resources to quickly respond to new developments in the client’s business
• Demonstrate consistent focus on actions and tactics that will produce positive sales results including Ernest Solutions of the Month, VMI, other.
• Demonstrate appropriate knowledge of the clients’ business (products and services) to formulate business strategies which drive revenue
• Communicate in an organized, clear and concise manner to effectively express ideas, plans, actions, and projects to support client needs
• Establish and execute an actionable sales plan that drives profit growth with client base, including regular business reviews with key clients
• Engages Ernest resources inside accounts (consultants/technicians/manufacturer reps) to demonstrate our design capabilities.
• Sustain and grow accounts assigned to you.
• Work with and identify appropriate Senior Design Specialist to help promote new opportunities in assigned accounts.
• work with and navigate our internal processes.

Qualifications:

• The ideal candidate will previous packaging experience with substantial packaging product knowledge
• Self-motivated, possessing a high energy level and a desire to achieve goals beyond what is required
• Business acumen around sales forecasting, opportunity management, and client planning
• Understanding of how to communicate in today’s business environment
• Ability to listen, gain trust and bring to closure an action, project, resolution or sales with clients
• Shows overall value to the customer through our ideas including materials and automation
• Ability to work and promote vendor relationships in assigned accounts.

Ernest Packaging Solutions

An iconic landmark surrounded by natural beauty on our 200 acres, Saint John’s Resort offers an idyllic setting for moments in life that matter most. Undergoing a $50M renovation and expansion of the property, Saint John’s Resort is looking to add an exceptional Director of Catering to our growing team! Our renovation plan includes the addition of a new, state-of-the-art 17,000 square foot ballroom with the capacity to accommodate up to 1,500 guests at an event!

The ideal candidate is an energetic, passionate and highly motivated hospitality leader to who has extensive experience with the selling and production of a diverse range of special events – large and bespoke weddings, Bar mitzvah’s, Quinceanera’s, and more! The Director of Catering reports to the Director of Sales & Marketing and is responsible for effectively selling private event space, F&B outlets and guestroom blocks for weddings and social events as well as assist in guiding and leading the wedding and social events team.

If you are energetic, have a passion for wedding sales, and would like to be a part of a team whose mission is to consistently deliver warm and attentive service in an elegant and sophisticated environment, this is the opportunity for you.

Position Responsibilities:

• Sell and finalize social catering and guestroom business
• Handle social catering inquiries and send out catering proposals, collateral and menus
• Conduct site inspections and handle walk-in inquiries for future business
• Negotiate food and beverage minimums and rental fees with clients
• Generate sales agreements for business to secure event space
• Maintain client contact and effective communication throughout the planning process to ensure the highest level of guest satisfaction
• Work with the Director of Sales & Marketing, Assist Director of Sales, Director of F&B and Executive Chef to ensure successful wedding receptions and social events
• Detail events and generate Banquet Event Orders, resumes and diagrams for upcoming events.
• Communicate all plans, details and arrangements for functions with responsible departments
• Coordinate with preferred vendors catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction
• Be present onsite at the start of each event to ensure proper event setup and satisfaction of client
• Review banquet checks for accuracy post-event
• Follow up with clients for client feedback
• Attend internal wedding showcase menu tastings
• Performs other duties as assigned by Director of Sales & Marketing and/or Assistant Director of Sales

Qualifications

Previous experience in hotel catering, restaurant event sales or convention services/event planning of diverse celebrations of life events required.

• Computer skills including Microsoft Word, Excel, Outlook. Knowledge of the Delphi sales system is strongly preferred
• A working knowledge of banquet/catering food and beverage service, policies and operations
• Knowledge of general sales techniques, yield management, and customer service skills
• Strong time management and organizational skills. Good conflict management skills.
• Excellent attention to detail and follow up skills
• Ability to multi-task and handle multiple projects in a fast-paced environment

This position is not remote and requires being available outside of the standard M – F business week. Due to the nature of the wedding and social business, Wedding & Event Sales Managers are required to have flexible work schedules which includes most Saturdays and occasional Sundays. 

The Saint John’s Resort is an Equal Opportunity Employer. You must be able to pass a pre-employment background check.

Saint John’s Resort