Public Relations Account Manager

Are you ready to leave a mark and do great work?

Join us. We’d love to learn more about your creativity and expertise working with B2B and consumer clients and brands.

Identity is a remote-first, leading integrated public relations, marketing and creative agency that partners with companies to create defining brand moments that leave a mark. The selected candidate for this role will work on a robust local and national client portfolio alongside a unified team of top industry talent who thrive in an environment ripe with growth opportunity. We encourage our team members to feed their passions, hone their skills, develop and stretch their professional identities and deliver great work.

In this role you are required to think big, understand brand direction and develop strategies aligned with client vision and agency point of view. You will need to have an engaging presence with clients and a commanding grasp of PR-focused account management and service. You will serve as expert counsel and primary lead strategist on multiple client programs—setting the bold vision and strategic direction for various brands and companies while working closely with a full specialist team to bring those visions and programs to life. This position reports directly to Identity’s Vice President of Account Services.

Identity is committed to continually growing and improving on diversity, equity, and inclusion in our community, culture, and practices. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. If you have a majority of the qualifications, this role is aligned with your desired career trajectory, and you are looking for a position that will challenge you, support your professional growth, and allow you to do meaningful and impactful work – we strongly encourage you to apply. We’d put it this way – if you’d be excited to turn up with your skills for this position daily – we’d be excited to have you on our team.

Success in This Role Looks Like:

• You are effective at and accountable for developing, driving and overseeing execution of cohesive and effective cross-functional strategic communications programs that lead to client impact across all platforms, including digital, marketing and public/media relations and across a range of industries.
• You exhibit excellent account management skills with an ability to provide strategic direction across agency disciplines, including media relations, marketing, social media and creative.
• You understand how quickly brands need to respond and activate conversations in today’s environment and you can creatively envision and counsel clients on how to do so.
• You are the client’s day-to-day point of contact and can independently manage 4-7 client relationships, depending upon the size and scope of the engagement.
• You bring a level of creativity, solid understanding of what moves the needle for consumers today and how modern marketing and PR programs impact buying trends and consumer behavior.
• You understand media strategy and have your finger on the pulse on what makes news in today’s fast moving cycles.
• You lead by example with your attention to detail and elevated focus on delivering a sophisticated client experience and project management skills.
• You identify and manage potential client growth opportunities, including the addition of new specialty areas to the partnership, and retain complex client relationships.

Strong Candidates for this Role Will Embody the Following:

• 7+ years background in a PR/comms/marketing or relevant role. Agency experience is a plus.
• Outstanding writing, presentation and communications skills.
• Exhibit strong analytical and problem-solving abilities.
• Highly motivated to be an active participant in the success of both the agency and of your own continued skill development as part of professional and personal growth.
• Possess strong relationship-building capabilities and have proven media relationships, a plus if they are within the local Michigan market and/or national consumer space.
• Demonstrates an outstanding ability to organize, manage and prioritize multiple tasks and delegate effectively to ensure deadlines and client expectations are exceeded.

Why Identity is the Right Next Stop for Your Career:

We are a remote-first and innovative agency! This means that work is flexibly executed from wherever our talented team of professionals choose. We maintain our headquarters in Birmingham, MI which is used for deep work, training, collaboration and team/client connection. We believe that our team works best with autonomy and flexibility, especially being in a client service company and given the speed at which our agency works. We service in-person client needs and spend time doing things that truly matter in person.

We offer a very competitive benefits package with the following:

• Top-tier Group Dental/Health Care/Vision Coverage: Subject to employee contribution of 30% of the premium, with Identity covering the other 70%. Spouse, child, and domestic partner coverage is also available subject to the same employee contribution percentage.
• Life/AD&D/Short Term & Long Term Disability Coverage: Identity provides, as a fully covered benefit, a $25,000 life insurance policy to each of its employees along with short-term, long-term, and disability insurance coverage. We also offer the ability to purchase additional life and disability options for yourself as well as for your spouse, children, or domestic partner, at discounted rates.
• Identity Theft Coverage: Identity provides, as a fully covered benefit, identity theft protection and remediation coverage, applicable to the employee and their household (not exclusive to spouse/children/domestic partner!).
• Traditional as well as Roth 401k investment options: Identity also contributes an annual Safe Harbor contribution to each qualified employee’s account equivalent to 3% of the employee’s salary, in which the employee is vested immediately.
• A Generous PTO Package: Plus true employee flex time, 15 paid holidays and a paid soft office closure at year-end.
• Leadership Access and Coaching: We know that access and time with leadership is key, which is why we have regular 1-to-1 pulse meetings between partners, directors and team members multiple times per month to discuss career development, workflow management and big opportunities for growth.
• Transparency and a Team-Focused Environment: We believe in transparency regarding the state of the company. Identity Biannual Meetings represent a key cultural moment for the agency to set annual goals, celebrate agency victories, reflect on obstacles and get fired up about what’s on the horizon. These multi-day, inspirational and experiential full-day retreats are held off-site at exciting locations ranging from breweries and restaurants to attractions and hidden gems.
• Skill and Professional Development: We think the best employer/employee relationships are symbiotic, and we are fully invested in ensuring that our employees are continually pushed and challenged to remain at the top of their game. We rely on a combination of educational seminars and events, team meetings, thought leadership content, and general process development and improvement efforts to keep our skills sharp. We also include professional development opportunities via workshops, conferences and major events in Michigan and throughout the United States.

Identity is an Equal Opportunity Employer. Identity prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, family or marital status, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law (and general human decency).

Identity