Michigan Casting Calls & Acting Auditions

Position Summary:

As the Marketing Manager, you will be at the forefront of our marketing initiatives, responsible for creating and executing strategic marketing plans across our diverse portfolio of businesses. You will collaborate with our teams, manage a dedicated marketing team, and work closely with various vendors to ensure the success of our campaigns. This role requires a visionary leader who can develop innovative strategies, maintain a consistent corporate image, and drive results.

Key Responsibilities:

• Strategic Planning: Develop and implement comprehensive marketing plans that align with company objectives, leveraging both internal and external resources to drive growth and brand awareness.
• Campaign Oversight: Oversee all marketing campaigns, including print, online, social media, and electronic media, ensuring they are executed flawlessly.
• Reporting and Presentation: Prepare regular marketing activity reports and present findings to the executive team, providing valuable insights and recommendations.
• Collaboration: Collaborate closely with the CEO and Management Team to align marketing efforts with overall business strategies.
• Brand Management: Establish and maintain a consistent corporate image across all marketing materials and events, ensuring our brand remains strong and recognizable.
• Team Leadership: Manage, train and mentor our talented marketing team, fostering a culture of growth and excellence within the department.
• Project Management: Take full ownership of marketing department operational requirements, including project management of campaigns, to ensure timely and successful execution.
• Strategic Problem Solving: Identify challenges and emerging issues, collaborating with the CEO to develop and execute appropriate strategies to address them.

Qualifications:

• Bachelor’s Degree in Marketing or a related field
• 5+ years of marketing experience with agency experience preferred
• Proves experience in building strategic marketing plans that leverage internal and external resources.
• Strong Project Management skills with a track record of delivering results.
• Excellent time management skills to thrive in a fast paced environment.
• Strong problem solving skills with the ability to research and implement effective solutions.

Brightwing

Gillespie Group is a creative solution oriented entrepreneurial company that values branding, marketing, and the story telling of history, present, and the future. We move at a business bold pace with GRIT, knowledge, and trust amongst our team and those we collaborate with. The Marketing team gets an opportunity to lead the culture, story, and brand in everything we do – Residential and Commercial Real Estate and new developments and partnerships. We live and breathe our Core Values and make memories while we do. If you thrive in an innovative creative environment with the systems in place to keep things moving, then this is a great opportunity for YOU!

The Marketing Manager develops, implements, evaluates, and oversees marketing efforts and relationships for all Gillespie Group residential properties aiming to help achieve maximum occupancy and revenue growth.

EDUCATION, TRAINING AND EXPERIENCE/QUALIFICATIONS

Responsibilities include but not limited to the following.

Education

• A college degree or equivalent experience is required 
• The position does require the ability to read and write English fluently, the ability to perform advanced business mathematical functions and must have strong communication skills.

Experience

·      3-4 years of previous experience in a full-time marketing role and/or advertising or related field is recommended.

·      1-2 years of experience in Residential Property marketing is preferred

Skills: The position requires the ability to communicate well with team members, both written and orally. In addition, the position requires the following:

• Professional image, Confident & positive communicator, and presenter
• Self-motivated with a positive and professional approach to management
• Great at relationship building and maintaining
• A great understanding in anticipating a customers wants and needs and creating an effective marketing strategy to reach them
• Good organizational and planning skills
• Confidentiality awareness
• Works well under pressure and can receive constructive feedback in order to make necessary alterations to meet the company’s goals and objectives
• Should have strong working knowledge of Apple Products and Adobe Creative Suite
• Strong knowledge and understanding of multiple methods and channels of marketing tactics to include digital marketing, geofencing, google ads, social media, print and guerilla marketing

Attendance: Standard office hours will be 8:30am – 5:00pm. This position may require working weekends and evenings for events.

Licenses:  A valid driver’s license and current automobile insurance is required. This position will require the ability to consistently travel to all Gillespie Group residential properties. Pass and maintain Fair Housing classes as well as act in accordance to state and federal Fair Housing laws.

JOB DESCRIPTION: Essential responsibilities include but not limited to:

Develop and implements marketing campaigns to increase awareness and drive traffic for residential properties based off geographical area and property type.

• Using the GG Creative process and property demographics to create an effective campaign including budget to meet their desired goals.
• Promote our residential living opportunities through multiples channels to generate traffic.
• Keep up on social and digital media trends, bringing new ideas to the company plans.
• Create new ways for the Gillespie Group brand to be communicated throughout the region

Evaluate and report on the effectiveness and ROI of marketing campaigns, ILS, and marketing strategies by analyzing data.

• Pull data and analytics from all marketing strategies and using set metrics, determine success of campaign and adjust accordingly to increase effectiveness
• Provide set weekly scorecard numbers to communicate effectiveness to marketing team and to Director of Marketing

Manage and maintain relationships with Gillespie Group residential site teams and host semi-annual trainings on the GG brand

• Consistent face to face and additional interaction with all site team members to grow and maintain relationships keeping open positive communication
• Travel to the sites at a minimum once a quarter to connect with teams and brainstorm efforts
• Meeting with site teams and identifying potential new marketing opportunities in their region.
• Create and implement semi-annual trainings on the GG brand for property teams

Respond to social media, online reviews, and inquiries on marketing platforms in relation to our residential properties while informing site teams to respond.

• Respond to residential social media inquiries, comments, or reviews – gathering any necessary information from the site teams
• Maintain a positive tone with GG Core Values in mind when responding to all residential related inquiries, comments, and reviews

Manage residential properties marketing budgets

• Propose, track, and report on marketing budgets monthly to the Director of Marketing
• Complete all Budget Vs Actual reports monthly to accounting

RealPage Software Management and use

• Learn and use RealPage software to access data, reporting and marketing efforts
• Through RealPage, maintain and update property websites as needed providing optimal customer experience

Vendors/Third Parties Relationships. Areas of focus to include:

• Must provide a scope of work for all project communication and obtain three bids on all projects over $250.00 in cost.  
• Edit material according to specific market or company requirements, keeping consistent with brand
• Ensure the vendor is providing updates on projects, including completion dates. Keep communication channels consistent and clear.

Print/Digital Material:

• Review and proofread all materials for brand and accuracy.
• Brainstorm, Design, and Develop graphics and material that is consistent with our brand and unique within our industry.

Accounts Payable

• Categorize, split and code all residential related Marketing department invoices and payments in preparation for Director of Marketing review and approval

MINIMUM PHYSICAL EXPECTATIONS

• Physical activity which often requires video and picture gathering, keyboarding, sitting, and phone work
• Physical activity which often requires extensive time working on a computer
• Physical activity which often requires lifting under 25 lbs
• Physical activity which often requires travel by car
• Physical activity which sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting
• Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus
• Must hear and speak well enough to conduct business over the telephone or face to face (in English) for long periods

MINIMUM PHYSICAL EXPECTATIONS

• This position will require working indoors and occasionally outdoors
• This position deals with some aggressive personalities and could be stressful
• This is an in person role and will report to the office for work

Gillespie Group

· Build and develop a well-rounded team of Sales Associates.

· Train and coach employees on policies, procedures and job duties.

· Proactively greet customers and develop lasting relationships.

· Sell tile and related products to exceed customer expectations.

· Learn and use knowledge of all store and warehouse operations.

· Lead by example to achieve sales goals

· Learn the installation process and products to educate customers.

· Track established store sales goals.

· Provide customers with updates on product delivery status.

· Maintain professional standards to protect The Tile Shop brand.

· Develop schedules for Associates and Warehouse Personnel.

· Maintain inventory accuracy.

· Use good business practices at all times.

· Other duties as assigned.

• 45K to 85K expected First Year Income

Qualifications

· 1+ years of experience in retail management

· Previous sales experience

· Proven ability to build, develop, and motivate a sales team.

· Strong work ethic with a drive to exceed expectations

· Work well with others in a fast-paced, commission sales environment

· Open to learning and growing independently and from feedback

· Lead with a positive attitude and contagious enthusiasm

· Detail-oriented and highly organized

· Sense of Design: put together various styles, colors, and textures

· Basic mathematical and computer skills

· Ability to read, write, and speak in English

· Previous experience in a related field preferred

Additional Information

At The Tile Shop, we are committed to developing the WHOLE you, not just the WORK you. Our benefits program is our investment in you as an important contributor to our success, and we are proud of our highly competitive package.

• Medical Benefits
• Health Savings Account (HSA)
• Medica Value-Added Services
• Virtual Care
• Dental Insurance
• Vision Insurance
• Employee Assistance Program (EAP)
• Dependent Care Flexible Spending Account (FSA)
• 401(k) Retirement Plan
• 401(k) Matching
• Employee Discount

The Tile Shop is an Equal Opportunity Employer.

The Tile Shop

Equality Michigan is excited to announce that we are hiring for the position of Campaign Manager for Northwest Michigan. This position will remain open until filled. Applications will be accepted on a rolling basis, but those accepted by August 13, 2023, will be prioritized.

ORGANIZATION OVERVIEW: Established in 1991 as the Triangle Foundation, Equality Michigan has been working for over 30 years to achieve full equality and respect for all Michigan residents regardless of sexual orientation, gender identity, or gender expression. Michigan’s lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people are working to achieve basic fairness and equality in our state. We want to live in safe communities, take care of our families, and contribute to our social, cultural, political, and economic lives and wellbeing. Equality Michigan serves as Michigan’s premiere statewide advocacy organization working toward the achievement of these goals.

POSITION OVERVIEW: The Campaign Manager for Northwest Michigan is an at-will position and reports to the Director of Advocacy and Civic Engagement. The ideal candidate will have experience working in candidate campaigns, 501(c)(4) issue-based community organizing, and/or 501(c)(3) public education, encompassing a range of skills including fundraising, communications, project management, and volunteer engagement. They will have a proven ability to build strong organizational partnerships, grow and mobilize a volunteer base, and execute successful, metric-driven programs that build our organization’s supporter list and volunteer base in the region. They will be committed to operating in a fast-paced environment and able to work independently. This position offers opportunities to assist in the development and implementation of large-scale programs while also building long-term organizational capacity.

PRIMARY DUTIES AND RESPONSIBILITIES: The ideal candidate will have a basic understanding of state and local LGBTQ+ issues and policies, experience recruiting and developing a volunteer base, and be comfortable with technology, analyzing and processing data, and engaging in donor relations and fundraising work. 

ESSENTIAL JOB FUNCTIONS:

VOLUNTEER DEVELOPMENT

• Assist in the development and design of a multi-faceted plan to recruit, engage, and develop existing and prospective supporters in the region
• Work in partnership with other internal teams and external partners to create meaningful volunteer opportunities that mobilize around local and state legislative issues, as well as voter-engagement
• Be a point-person in coalition-building and developing strong organizational relationships with regional partners doing LGBTQ+ and adjacent advocacy work
• Develop training materials that help educate the public and our supporters on local and state legislative issues, as well as the importance and methods of being civically engaged

LEGISLATIVE AND ISSUE ADVOCACY

• Understand existing local/regional LGBTQ-inclusive policies and anti-LGBTQ+ policies that have been enacted, introduced, or are arising issues
• Develop relationships with elected officials in the region at both a state and local level, as well as educate elected officials in the region on LGBTQ+ priorities
• Coordinate with coalition partners in the region to understand array of policy priorities and community resource-needs
• Collaborate with the Director of Advocacy and Civic Engagement to execute accountability programs for state and local lawmakers

TECHNOLOGY AND DATA

• Assist in metric-based goal setting for programs and long-term engagement
• Track advocacy and outreach metrics in the region and be able to speak quantitatively and qualitatively to the state of LGBTQ+ issues and rhetoric across a range of demographics
• Use software and technological platforms from Excel to VAN to enhance organizational understanding of the region and create increased reporting capabilities

FUNDRAISING AND DEVELOPMENT

• Assist in the production and execution of regular regional fundraising campaigns, including digital, in-person, calls, and mailed appeals
• Create and foster relationships with large donors in the region and limited surrounding regions
• Organize and implement regional donor events

QUALIFICATIONS: The ideal candidate will have robust experience in field strategy and execution, have a track-record in producing measured results, and have strong time, project, and people management skills, and possess the following:

• Knowledge, passion, and commitment to addressing issues impacting the LGBTQ+ community as well as advancing equality and social justice through education and voter-engagement
• At least 2 years’ worth of either candidate campaign or 501(c)(4) issue-based advocacy experience, preferably with at least one cycle as a field organizer or director
• Ability to assist in planning and executing goal-oriented campaigns
• Experience developing and maintaining strong working relationships with and among a wide range of internal and external stakeholders 
• A proven track record of managing a diverse and engaged volunteer-base
• Excellent time management with the ability to manage multiple projects at once while maintaining an understanding of the overall vision
• Experience analyzing and utilizing electoral data, including comprehensive understanding of the NPG/Voter Action Network (VAN) and EveryAction
• Proficiency with G-suite and Office products
• Experience operating within a budget
• Strong written, verbal, and interpersonal communication skills
• Reliable access to transportation across the region

COMPENSATION: Annualized Compensation is $65,000 – $70,000 based on experience. The benefits package includes health, dental and vision coverage, retirement savings program, paid time off, phone and internet stipends, and reimbursements for business-related travel.

LOCATION: Remote position based in Grand Traverse County, Michigan, candidate must be able to work from a home-based office and travel around the region, with occasional travel to other West Michigan areas and Lansing.

REPORTS TO: Director of Advocacy and Civic Engagement

APPLICATION PROCESS: For additional information on this role, or to apply, email Emme Zanotti, [email protected]. Please include a resume and cover letter (1-2 pages each) in your application email.

Equality Michigan is an equal opportunity employer. Qualified individuals are encouraged to apply without regard to race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, age, national origin, marital status, citizenship, disability, veteran status, or any other protected characteristic as established under law. We strongly encourage people of color, transgender, and non-binary people to apply.

We also encourage you to apply, even if you are worried you do not meet every single requirement. People from marginalized communities such as the LGBTQ+ community are observably less likely to apply to jobs unless they meet 100% of the listed qualifications.

For more information on Equality Michigan, please visit our website www.equalitymi.org/

Equality Michigan

This role in summary

As leader of the Brand Marketing team, you will be responsible for the strategic commercial presence of our mass brands (Whirlpool, Maytag, KitchenAid, and Amana) throughout North America. Responsible for brand positioning, identity, and market activation, you will lead the teams responsible for setting the north stars of upstream innovation, launching products to market, driving corporate decisions based in consumer insights, and end-to-end integrated marketing plans inclusive of national and regional retailer shopper marketing. You will apply your strong track record of integrated marketing and familiarity with the process of turning research and insights into compelling brand strategy, to lead the creation of programs that drive value and sales for our customers, and continue to build the story of our brands for consumers.

Specifically, the Senior Director will:

• Define brand strategy & cross-brand/product desired consumer experience
• Utilize consumer research & insights to drive insightful marketing programs, validate consumer concepts, support consumer claims
• Creating breakthrough campaigns through all consumer and shopper touch-points including paid, owned and earned channels
• Drive brand purpose, social marketing and storytelling
• Lead the development and execution of integrated marketing campaigns across a range of channels, including digital, social media, PR, events, advertising, and in-store
• Manage and oversee the budget for our portfolio of brands, ensuring resources are allocated effectively to maximize ROI
• Oversees the portfolio brand strategy, planning, development and performance health of marketing campaigns and activities across a portfolio
• Lead Innovation pipeline development and drive innovation calendar development to include annual launch plan and execution
• Develop a strong partnership with our Consumer Insights team to drive a deep understanding of our target consumers to ensure the consumer is at the center of everything we do.
• Acts as a key contributor in the go-to-market process and implement standard marketing best practices, identify areas to streamline processes, and evolve ways of working
• Monitor and analyze brand health and performance metrics to continually optimize and improve marketing initiatives
• Partner with internal agency group WoW studios and external creative agencies to deliver best in class, award-winning work
• Lead and develop a large team of talented marketers, building a culture of high performance

Minimum Requirements:

The ideal candidate will possess the following qualifications:

• Bachelors Degree
• Minimum of 10 years of experience in Brand Marketing
• Minimum of 5 years of people leadership experience
• Direct responsibility and ownership of media budgets
• Experience building, leading, and motivating high-performing teams
• Experience driving results in a matrixed organization

Preferred Skills and Experiences:

• MBA
• Previous Brand or Product Marketing, Strategy and Planning or Account Management experience in an internal or agency role

Whirlpool Corporation

Director of Growth Marketing

Who we are:

We’re helping people get the most out of their supply chain models! We’re on a mission to help people and organizations tackle complex problems and take their models further. We’re a high-energy, high-growth SaaS business offering the best suite of tools in the industry to help our customers to build their supply chains of the future!

Who we’re looking for:

A self-starter who’s fascinated with new technology, searches for creative approaches to positioning and selling that technology, and is passionate about empowering the sales process and driving revenue generation. We’re looking for an experienced, energetic, focused, and highly-collaborative person to lead the company’s marketing efforts to drive revenue and growth. You’ll work cross-functionally with company stakeholders to develop and execute new and innovative revenue and growth-generating initiatives. You’ll focus on running experiments across the funnel, improving conversion rate, and working cross-department to collaborate on new revenue-generating initiatives.

Responsibilities

• Execute a best-in-class growth marketing function to help Optilogic scale (with the goal of increasing demand, revenue, and deal pipeline
• Manage growth marketing functions end-to-end (e.g. demand gen, ABM, marketing Automation, CRO etc.)
• Partner with the VP of Marketing on major initiatives including annual strategy, planning and budgeting
• Analyze data to monitor revenue performance and uncover areas for improvement
• Organize and promote webinars and other lead-generating events
• Manage external resources as-needed (agencies, contractors, freelancers, etc.)
• Manage marketing budgets (advertising/media, agencies, software/tools, etc.)
• Manage and scale ad accounts (LinkedIn Ads, Google Ads, Facebook, etc.)
• Partner closely with internal leaders and departments to drive revenue growth and pipeline (e.g. Sales teams on lead quantity/quality; Creative team on ad assets; Content Marketing on messaging/positioning, etc.)
• Execute CRO (conversion rate optimization) and website initiatives to increase inbound revenue and deal pipeline
• Execute additional ‘special projects’ as needed to drive growth (e.g. referral program, website initiatives, etc.)
• Report on performance and communicate with leadership on KPIs, OKRs, etc.
• Launch content assets and publish content on our website to support inbound visibility/brand awareness (in partnership with Creative/Content teams)

Qualifications

• 5+ years of demand generation experience at a high-growth technology startup or well-established company
• Player/Coach mentality. Must be able to (1.) Execute and take projects from start to finish; and (2.) Lead and coach team members as we scale
• Self-starter capable of driving business results without significant supervision
• HubSpot proficiency preferred
• Experience with paid ad management and Zoominfo or similar tools preferred
• Excellent communication and interpersonal skills, with proven ability to build successful relationships and partner across the organizational structure
• SaaS experience preferred

What We Offer

• Competitive salary
• Medical, dental, and vision insurance
• Unlimited PTO Policy, paid holidays
• Get in on the ground floor and shape the strategic direction of the company
• Consistent & fair leadership: we are transparent and set clear goals
• Upbeat work environment at a company with a huge vision

About Optilogic:

At Optilogic we believe that optimization is not just a science, it’s an art too. You don’t just need a solver that can run an optimization, you need to know what problems to optimize, and a great environment to build your models.

We all know that the right tool makes the job so much easier. Atlas is purpose-built for modelers so you can focus on the important things…building your model!

We also know that we can always do better when working together. We are committed to helping you along your optimization journey in any way that we can, whether that is working with you on your most intricate models or lending our expertise to discover how to tackle your most complex problems.

We are committed to building an inclusive and diverse team. Optilogic is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Optilogic Inc.

We are: The Lansing School District serves over 10,000 PreK-12+ students across more than 20 buildings in the diverse urban community of Lansing, MI. We are unique in that we offer a wide variety of exciting and innovative educational options from which families and staff members can choose. All of Lansing SD’s team members are dedicated to our mission to provide educational excellence in a safe and nurturing environment for all students.

We’re hiring for: In the pursuit of our mission, we are hiring a Communications Manager for the District. This individual will provide leadership and direction for the district’s public relations, marketing programs, social media efforts, media relations, employee communications, and public relations. It is paramount that this role successfully communicates the district’s vision, core beliefs/commitments, goals, successes and challenges to parents and the community. To accomplish this, this individual must strategically create and sustain systems of effective communication for the LSD community.

You have:

• Required:
• Bachelor’s degree in communications, marketing or a related discipline
• 5+ years of communications, marketing or public relations or related experience
• Previous digital content management experience
• Demonstrated proficiency with Microsoft Office and Adobe Creative Cloud
• Commitment to Lansing School District’s mission and vision

• Recommended:
• Base understanding of school district organization, operations, policies, and objectives
• Effective oral and written communication skills
• Previous management and training experience

You will:

• Provide leadership and direction for the district’s public relations, marketing programs, social media efforts, media relations, and employee communications
• Serve as public relations counsel to the Superintendent, Executive Team, and the Lansing School District, alongside Kolt Communications
• Communicate the district’s vision, core beliefs/commitments, goals, successes, and challenges to parents and the community
• Manage the operations of the Communications Department
• Supervise, evaluate, and hold accountable the performance and professionalism of assigned staff; interview and select employees and recommend transfers, reassignments, terminations, and disciplinary actions; plan, coordinate, and arrange for appropriate professional development opportunities for assigned staff
• Develop district-wide advertising and public relations campaigns and collateral materials to market LSD
• Manage the development and production of district marketing communications, including print and electronic publications, website content, social, new media productions, advertising, and more
• Perform related duties as assigned

The Lansing School District accepts on-line applications only. Applicants are to submit a (1) Complete and detailed LSD Application (educational background, specialized/technical training, work experience, most recent performance evaluations), (2) Resume, (3) Cover Letter, (4) Letters of Recommendation, (5) Seniority Date, if applicant is an LSD bargaining unit member.

In the event the applicant cannot upload or scan the additional required documents, they can be submitted by mail or in person on or before the posting expiration date. The applicant shall indicate on the packet of information the position for which the materials are intended using the following statement: Please attach this packet of additional information to my on-line application for job # (insert #), (insert job title). I have submitted an on-line application under the name, (insert your name) and assigned it to the job number indicated.

Lansing School District

Are you ready to leave a mark and do great work?

Join us. We’d love to learn more about your creativity and expertise working with B2B and consumer clients and brands.

Identity is a remote-first, leading integrated public relations, marketing and creative agency that partners with companies to create defining brand moments that leave a mark. The selected candidate for this role will work on a robust local and national client portfolio alongside a unified team of top industry talent who thrive in an environment ripe with growth opportunity. We encourage our team members to feed their passions, hone their skills, develop and stretch their professional identities and deliver great work.

In this role you are required to think big, understand brand direction and develop strategies aligned with client vision and agency point of view. You will need to have an engaging presence with clients and a commanding grasp of PR-focused account management and service. You will serve as expert counsel and primary lead strategist on multiple client programs—setting the bold vision and strategic direction for various brands and companies while working closely with a full specialist team to bring those visions and programs to life. This position reports directly to Identity’s Vice President of Account Services.

Identity is committed to continually growing and improving on diversity, equity, and inclusion in our community, culture, and practices. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. If you have a majority of the qualifications, this role is aligned with your desired career trajectory, and you are looking for a position that will challenge you, support your professional growth, and allow you to do meaningful and impactful work – we strongly encourage you to apply. We’d put it this way – if you’d be excited to turn up with your skills for this position daily – we’d be excited to have you on our team.

Success in This Role Looks Like:

• You are effective at and accountable for developing, driving and overseeing execution of cohesive and effective cross-functional strategic communications programs that lead to client impact across all platforms, including digital, marketing and public/media relations and across a range of industries.
• You exhibit excellent account management skills with an ability to provide strategic direction across agency disciplines, including media relations, marketing, social media and creative.
• You understand how quickly brands need to respond and activate conversations in today’s environment and you can creatively envision and counsel clients on how to do so.
• You are the client’s day-to-day point of contact and can independently manage 4-7 client relationships, depending upon the size and scope of the engagement.
• You bring a level of creativity, solid understanding of what moves the needle for consumers today and how modern marketing and PR programs impact buying trends and consumer behavior.
• You understand media strategy and have your finger on the pulse on what makes news in today’s fast moving cycles.
• You lead by example with your attention to detail and elevated focus on delivering a sophisticated client experience and project management skills.
• You identify and manage potential client growth opportunities, including the addition of new specialty areas to the partnership, and retain complex client relationships.

Strong Candidates for this Role Will Embody the Following:

• 7+ years background in a PR/comms/marketing or relevant role. Agency experience is a plus.
• Outstanding writing, presentation and communications skills.
• Exhibit strong analytical and problem-solving abilities.
• Highly motivated to be an active participant in the success of both the agency and of your own continued skill development as part of professional and personal growth.
• Possess strong relationship-building capabilities and have proven media relationships, a plus if they are within the local Michigan market and/or national consumer space.
• Demonstrates an outstanding ability to organize, manage and prioritize multiple tasks and delegate effectively to ensure deadlines and client expectations are exceeded.

Why Identity is the Right Next Stop for Your Career:

We are a remote-first and innovative agency! This means that work is flexibly executed from wherever our talented team of professionals choose. We maintain our headquarters in Birmingham, MI which is used for deep work, training, collaboration and team/client connection. We believe that our team works best with autonomy and flexibility, especially being in a client service company and given the speed at which our agency works. We service in-person client needs and spend time doing things that truly matter in person.

We offer a very competitive benefits package with the following:

• Top-tier Group Dental/Health Care/Vision Coverage: Subject to employee contribution of 30% of the premium, with Identity covering the other 70%. Spouse, child, and domestic partner coverage is also available subject to the same employee contribution percentage.
• Life/AD&D/Short Term & Long Term Disability Coverage: Identity provides, as a fully covered benefit, a $25,000 life insurance policy to each of its employees along with short-term, long-term, and disability insurance coverage. We also offer the ability to purchase additional life and disability options for yourself as well as for your spouse, children, or domestic partner, at discounted rates.
• Identity Theft Coverage: Identity provides, as a fully covered benefit, identity theft protection and remediation coverage, applicable to the employee and their household (not exclusive to spouse/children/domestic partner!).
• Traditional as well as Roth 401k investment options: Identity also contributes an annual Safe Harbor contribution to each qualified employee’s account equivalent to 3% of the employee’s salary, in which the employee is vested immediately.
• A Generous PTO Package: Plus true employee flex time, 15 paid holidays and a paid soft office closure at year-end.
• Leadership Access and Coaching: We know that access and time with leadership is key, which is why we have regular 1-to-1 pulse meetings between partners, directors and team members multiple times per month to discuss career development, workflow management and big opportunities for growth.
• Transparency and a Team-Focused Environment: We believe in transparency regarding the state of the company. Identity Biannual Meetings represent a key cultural moment for the agency to set annual goals, celebrate agency victories, reflect on obstacles and get fired up about what’s on the horizon. These multi-day, inspirational and experiential full-day retreats are held off-site at exciting locations ranging from breweries and restaurants to attractions and hidden gems.
• Skill and Professional Development: We think the best employer/employee relationships are symbiotic, and we are fully invested in ensuring that our employees are continually pushed and challenged to remain at the top of their game. We rely on a combination of educational seminars and events, team meetings, thought leadership content, and general process development and improvement efforts to keep our skills sharp. We also include professional development opportunities via workshops, conferences and major events in Michigan and throughout the United States.

Identity is an Equal Opportunity Employer. Identity prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, family or marital status, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law (and general human decency).

Identity

This role will require on-site presence at our facility in the Detroit, MI metro area.

A valid Property & Casualty insurance license is required.

The Licensed P&C Operations Manager will:

Manage the operations ensuring the results of the metrics set by the clients.

• Ensures Qualfon DSG complies with the performance metrics for client satisfaction and exceeding expectations and Performance Metrics (among others):

– Scorecard (Client)

– Quality

– Adherence

– Turn Times

– Throughput

• Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
• FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account
• Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally
• Ensures Qualfon DSG complies with the internal metrics:

– Manpower Utilization (Internal Productivity)

– Attrition

– Production (hours)

– Others

– Forecasts account revenue and spending and to align so that revenue and EBIT goals are being met

– Understands and maximizes impact on financial performance of the operations department

– Manages report of productivity in terms of hours has produced vs. Paid hours

– Manages statistics on production (hours of operation), operating costs

– Monitors and analyzes the internal metrics related to the Productivity and Direct Costs, indirect cost, all related to the Financial part

Active communication and direct point of contact with the Vendor Management Offices in the US

• Organizes and attends Conference Calls
• Uses electronic (E-mail, chat, SMS)
• Makes and oversees Operational Escalations
• Strategizes, operates, gives and receives feedback, and escalations
• Provides updates as to the performance of the accounts

Analysis of results and Action Plan creation

• Analyzes areas of opportunity based on results obtained in different operational stages at the strategic level and produce and implement action plans
• Identifies gaps
• Defines action Plans for improvement
• Develops and implements strategic action plans and workflow processes
• Brings concerns and suggestions for improvement to the ManCom in their weekly meetings and deliberations

Talent Development

• Identifies and develop key personnel
• Provides feedback & coaching in timely manners
• Identifies and recommends training
• Identifies gaps in leadership team and create training and development plans to fills gaps as necessary

Personnel management

• Follows up meetings
• Organizes the agenda
• Forecasts to department training needs to meet desired FTE
• Develops and implements programs that enhance employee motivation and maintain positive work environment
• Provides leadership for management initiatives to develop a good communication between its member to drive performance

Area of expertise (Skills):

• Property & Casualty insurance license is required
• Must possess at least 5 years’ experience in Back Office Operations and Production, with at least 2 to 4 years in a Managerial capacity
• Advanced Microsoft Excel skills is required
• Microsoft Office skills
• Prior Sales experience required

Other Skills and Experiences:

• Six Sigma Green Belt (provided by Qualfon)
• Comfortable with all Microsoft Office products (i.e., Excel, PowerPoint, Outlook, etc.)
• Familiarity with pulling reports and analyzing data

Qualfon

Mantell Associates is currently partnered with a leading organization who is seeking a Customer Project Manager to join their team.

Customer Project Manager – Responsibilities:

• Lead and grow a high quality Project Management team
• Design and implement new processes for projects
• Manage internal and external stakeholders whilst ensuring timely project delivery
• Take overall responsibility for the Project Management function
• Set out and manage project timelines, resources and scope of projects
• Assist with new business proposal preparation, as required
• Support commercial development initiatives
• Assist with development of project integrated master schedules

Customer Project Manager – Requirements:

• Bachelor’s Degree in science, engineering or equivalent
• Strong previous Project Management experience
• Customer, tech transfer project experience
• Expertise in managing project scopes, timelines & deliverables
• Ability to manage large or multiple projects
• Excellent communication, organization, planning and presentation skills
• Demonstrated experience with timeline development
• Experience with project management concepts, practices, and procedures

Mantell Associates is a specialist Pharmaceutical and Life Sciences headhunting firm. For more information on this role, please contact us at +44 (0)20 3854 7700.

Mantell Associates